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Author Topic: First Lite Warrenty  (Read 424 times)

Offline TommyGun496

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First Lite Warrenty
« on: September 12, 2017, 07:58:59 PM »
I recently purchased a pair of First Lite Kanab pants.  I like them a lot, but after using them lightly on two hikes, I noticed the crotch seam was coming apart.  On Sunday night I sent an email to First Lite, Monday morning at 7:45 I was contacted by someone in there warrenty department asking for pictures.  I sent them pictures Monday when I got home...and guess what?  Tuesday morning at 7:45 I recieved another email with a return number and a shipping address to return my pants to.  Within a short time, I got a new pair.  I want to give props to First Lite for taking care of this hassel free.  You have earned a life long customer due to your customer service (also the comfort of your product)!

Offline scottcrb

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Re: First Lite Warrenty
« Reply #1 on: September 12, 2017, 08:09:44 PM »
Almost same exact thing happened to my hunting partner yester with a brand new pair of kanab 2.0  one step off trail and crotch exploded. Good to hear they stand behind their products

Offline bearpaw

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Re: First Lite Warrenty
« Reply #2 on: September 12, 2017, 09:05:48 PM »
One of my guides wears first lite and loves their clothing, he uses his clothing every day all fall and a couple times issues have came up through the years, every time the company has taken excellent care of him.
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Offline KFhunter

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Re: First Lite Warrenty
« Reply #3 on: September 12, 2017, 09:08:12 PM »
I had the first lite red desert boxer crotch issue, quit buying first lite.  I want to like them, but I don't want to ship stuff back and forth all the time.
"Beware of false knowledge; it is more dangerous than ignorance." -George Bernard.

Offline cougforester

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Re: First Lite Warrenty
« Reply #4 on: September 12, 2017, 09:14:25 PM »
This is the exact opposite of my experience.

I wore a brand new pair of Obsidian merino pants on a three day bear hunt. While hiking to a glass losing point in the dark, I felt a tug on my pants leg and when we got to the top, realized a limb off a down tree I stepped over had ripped a small hole along my pants leg. I was extremely disappointed in the durability of the pants. Emailed the company when I got home, asking to return the pants either for a refund or exchange for a tougher pant.  They stated they only cover manufacturing defect, and put blame on me. I was told "after-market stitching should fix these up just fine" and that I ought to be more careful where I walk when hunting.

I would totally get that a year like this after a season or two would fall into normal wear and tear,  and not be covered. My main issues with their response was 1) blaming me for utilizing a product in ways and conditions it was designed for and 2) covering other warranty claims for similar issues.

They offered me 25% off my next order. Neat.

Extremely frustrated. First time venturing into other "high end gear" beyond Sitka and highly disappointed. I will never buy anything from them again and none of my friends will either. Glad you had a better experience than I.

Offline ctwiggs1

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Re: First Lite Warrenty
« Reply #5 on: September 13, 2017, 07:05:53 AM »
Good to know they stand behind their product - @bearpaw how often does your guide have to replace his clothing?  Is it decent quality clothing that holds up? 

Offline kellama2001

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Re: First Lite Warrenty
« Reply #6 on: September 13, 2017, 07:17:00 AM »
Tagging. I've been considering ordering first lite, since they have a decent women's line. Won't waste the money if they're not durable. I tend to be hard on my hunting clothes.
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Offline cougforester

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Re: First Lite Warrenty
« Reply #7 on: September 13, 2017, 07:37:41 AM »
Tagging. I've been considering ordering first lite, since they have a decent women's line. Won't waste the money if they're not durable. I tend to be hard on my hunting clothes.

I'm going purely Sitka from here on out. Strayed out of my comfort zone and got screwed for it.

Offline Stein

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Re: First Lite Warrenty
« Reply #8 on: September 17, 2017, 03:31:45 PM »
I had good service with boxer issues, but in all honesty, I don't wear them all that much and the replacement boxers are having similar issues.  In addition, my shirt developed mystery holes.  I only wear it late season under 1-3 more layers, so it isn't like I walked through the blackberry bushes wearing it alone.

Great stuff, but it just hasn't lasted in my experience.  I'm going to try Camofire, at least their stuff is more reasonably priced.  I don't mind paying a premium, but as a 7-10 day a year hunter, it should last more than one season before showing significant signs of wear.

Offline Duckslayer89

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Re: First Lite Warrenty
« Reply #9 on: September 17, 2017, 04:00:10 PM »
I've worn my kanab 2.0 for miles and miles through thick brush and steep hikes and never had a problem. Honestly I think the crotch problem comes from all these hunters going with this "athletic fit" skinny jean type clothing style that's in right now instead of having a little bit of room to move so they rip the crotch!

Offline trophyhunt

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Re: First Lite Warrenty
« Reply #10 on: September 17, 2017, 06:07:50 PM »
Love firstlite gear, had to return a couple items and they were great about it.  Ripping your clothes on a branch can happen to any brand of clothing, except army surplus BDU's.  Those are bullet proof!

Offline johnnyaustin44

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Re: First Lite Warrenty
« Reply #11 on: September 17, 2017, 06:32:52 PM »
Blew my crotch out in two days also. Same pants. Hoping for the same service as I really liked the pants.