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Author Topic: First Lite Warrenty  (Read 865 times)

Offline TommyGun496

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First Lite Warrenty
« on: September 12, 2017, 07:58:59 PM »
I recently purchased a pair of First Lite Kanab pants.  I like them a lot, but after using them lightly on two hikes, I noticed the crotch seam was coming apart.  On Sunday night I sent an email to First Lite, Monday morning at 7:45 I was contacted by someone in there warrenty department asking for pictures.  I sent them pictures Monday when I got home...and guess what?  Tuesday morning at 7:45 I recieved another email with a return number and a shipping address to return my pants to.  Within a short time, I got a new pair.  I want to give props to First Lite for taking care of this hassel free.  You have earned a life long customer due to your customer service (also the comfort of your product)!

Offline scottcrb

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Re: First Lite Warrenty
« Reply #1 on: September 12, 2017, 08:09:44 PM »
Almost same exact thing happened to my hunting partner yester with a brand new pair of kanab 2.0  one step off trail and crotch exploded. Good to hear they stand behind their products

Offline bearpaw

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Re: First Lite Warrenty
« Reply #2 on: September 12, 2017, 09:05:48 PM »
One of my guides wears first lite and loves their clothing, he uses his clothing every day all fall and a couple times issues have came up through the years, every time the company has taken excellent care of him.
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Offline KFhunter

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Re: First Lite Warrenty
« Reply #3 on: September 12, 2017, 09:08:12 PM »
I had the first lite red desert boxer crotch issue, quit buying first lite.  I want to like them, but I don't want to ship stuff back and forth all the time.
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Offline cougforester

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Re: First Lite Warrenty
« Reply #4 on: September 12, 2017, 09:14:25 PM »
This is the exact opposite of my experience.

I wore a brand new pair of Obsidian merino pants on a three day bear hunt. While hiking to a glass losing point in the dark, I felt a tug on my pants leg and when we got to the top, realized a limb off a down tree I stepped over had ripped a small hole along my pants leg. I was extremely disappointed in the durability of the pants. Emailed the company when I got home, asking to return the pants either for a refund or exchange for a tougher pant.  They stated they only cover manufacturing defect, and put blame on me. I was told "after-market stitching should fix these up just fine" and that I ought to be more careful where I walk when hunting.

I would totally get that a year like this after a season or two would fall into normal wear and tear,  and not be covered. My main issues with their response was 1) blaming me for utilizing a product in ways and conditions it was designed for and 2) covering other warranty claims for similar issues.

They offered me 25% off my next order. Neat.

Extremely frustrated. First time venturing into other "high end gear" beyond Sitka and highly disappointed. I will never buy anything from them again and none of my friends will either. Glad you had a better experience than I.

Offline ctwiggs1

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Re: First Lite Warrenty
« Reply #5 on: September 13, 2017, 07:05:53 AM »
Good to know they stand behind their product - @bearpaw how often does your guide have to replace his clothing?  Is it decent quality clothing that holds up? 

Offline kellama2001

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Re: First Lite Warrenty
« Reply #6 on: September 13, 2017, 07:17:00 AM »
Tagging. I've been considering ordering first lite, since they have a decent women's line. Won't waste the money if they're not durable. I tend to be hard on my hunting clothes.
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Offline cougforester

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Re: First Lite Warrenty
« Reply #7 on: September 13, 2017, 07:37:41 AM »
Tagging. I've been considering ordering first lite, since they have a decent women's line. Won't waste the money if they're not durable. I tend to be hard on my hunting clothes.

I'm going purely Sitka from here on out. Strayed out of my comfort zone and got screwed for it.

Offline Stein

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Re: First Lite Warrenty
« Reply #8 on: September 17, 2017, 03:31:45 PM »
I had good service with boxer issues, but in all honesty, I don't wear them all that much and the replacement boxers are having similar issues.  In addition, my shirt developed mystery holes.  I only wear it late season under 1-3 more layers, so it isn't like I walked through the blackberry bushes wearing it alone.

Great stuff, but it just hasn't lasted in my experience.  I'm going to try Camofire, at least their stuff is more reasonably priced.  I don't mind paying a premium, but as a 7-10 day a year hunter, it should last more than one season before showing significant signs of wear.

Offline Duckslayer89

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Re: First Lite Warrenty
« Reply #9 on: September 17, 2017, 04:00:10 PM »
I've worn my kanab 2.0 for miles and miles through thick brush and steep hikes and never had a problem. Honestly I think the crotch problem comes from all these hunters going with this "athletic fit" skinny jean type clothing style that's in right now instead of having a little bit of room to move so they rip the crotch!

Offline trophyhunt

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Re: First Lite Warrenty
« Reply #10 on: September 17, 2017, 06:07:50 PM »
Love firstlite gear, had to return a couple items and they were great about it.  Ripping your clothes on a branch can happen to any brand of clothing, except army surplus BDU's.  Those are bullet proof!

Offline johnnyaustin44

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Re: First Lite Warrenty
« Reply #11 on: September 17, 2017, 06:32:52 PM »
Blew my crotch out in two days also. Same pants. Hoping for the same service as I really liked the pants.

Offline TommyGun496

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Re: First Lite Warrenty
« Reply #12 on: November 04, 2017, 08:00:54 AM »
I've worn my kanab 2.0 for miles and miles through thick brush and steep hikes and never had a problem. Honestly I think the crotch problem comes from all these hunters going with this "athletic fit" skinny jean type clothing style that's in right now instead of having a little bit of room to move so they rip the crotch!

That may be the case and they might have figured that out.  The replacement pants they sent are the same size, but they fit a little looser than the originals.

Offline opdinkslayer

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Re: First Lite Warrenty
« Reply #13 on: November 04, 2017, 08:26:26 AM »
Merino wool is an amazing fabric with many amazing qualities. Durability in rough conditions isnt one of them. The corrugate guide pants are bulletproof but the kanabs are not. If your expecting to wear the piss out of anything merino and pitch it in the washer/dryer you better look synthetic because it is gonna disappoint you. Still havent figured out why anybody would buy Sitka when you can get Kuiu thats a better product at a better price? :dunno:

Offline jackelope

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Re: First Lite Warrenty
« Reply #14 on: November 04, 2017, 08:57:19 AM »
Merino wool is an amazing fabric with many amazing qualities. Durability in rough conditions isnt one of them. The corrugate guide pants are bulletproof but the kanabs are not. If your expecting to wear the piss out of anything merino and pitch it in the washer/dryer you better look synthetic because it is gonna disappoint you. Still havent figured out why anybody would buy Sitka when you can get Kuiu thats a better product at a better price? :dunno:

Sitka Timberlines $229.00 Expensive pair of pants, but after wearing the same pair for 10 days in pretty significant situations. Waterproof knees and butt.

Kuiu Chinooks $219.99 Also an expensive pair of pants. No waterproof butt and the knees are an articulated waterproof knee pad. No thanks to the knee pads.

Really the prices are similar between the brands. Sitka is a few bucks more, but it's convenient because it can be found at stores. Personally I wouldn't buy a pair of pants or a $250 jacket without trying it on first.
:fire.:

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Offline ctwiggs1

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Re: First Lite Warrenty
« Reply #15 on: November 04, 2017, 09:12:59 AM »
@trophyhunt LOL Trust me, they aren't.  I've torn up BDUs and ACUs aplenty. 

@jackelope so with your experience between Sitka and Firstlite which is your favored brand?  I've resisted Sitka a long time and I really don't know why.  They are expensive but all the top brands are.  Like you said - at least you can try them on in the store. I haven't heard anyone complain about their quality.  From a consumer standpoint I can't see at this point why I would go with any other brand for higher end hunting clothing.

Offline Stein

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Re: First Lite Warrenty
« Reply #16 on: November 04, 2017, 09:28:16 AM »
From my perspective, I would look at First Lite for their merino products and elsewhere for top layers.

It is very handy to be able to go to Cabelas or wherever and try on every piece of Sitka gear.  I just wish they made them in tall sizes, about 90% of their line has sleeves or legs way too short.

Offline opdinkslayer

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Re: First Lite Warrenty
« Reply #17 on: November 04, 2017, 09:34:49 AM »
Merino wool is an amazing fabric with many amazing qualities. Durability in rough conditions isnt one of them. The corrugate guide pants are bulletproof but the kanabs are not. If your expecting to wear the piss out of anything merino and pitch it in the washer/dryer you better look synthetic because it is gonna disappoint you. Still havent figured out why anybody would buy Sitka when you can get Kuiu thats a better product at a better price? :dunno:

Sitka Timberlines $229.00 Expensive pair of pants, but after wearing the same pair for 10 days in pretty significant situations. Waterproof knees and butt.

Kuiu Chinooks $219.99 Also an expensive pair of pants. No waterproof butt and the knees are an articulated waterproof knee pad. No thanks to the knee pads.

Really the prices are similar between the brands. Sitka is a few bucks more, but it's convenient because it can be found at stores. Personally I wouldn't buy a pair of pants or a $250 jacket without trying it on first.

Valid point on not being able to put your hands on Kuiu stuff. The few pieces of sitka that have been tried by friends have been less than impressive on performance & durability for dollars spent so I have opted to spend elsewhere. Hope it works for you and your happy with it, I will continue to shop elsewhere.  :twocents: :tup:

Offline jackelope

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Re: First Lite Warrenty
« Reply #18 on: November 04, 2017, 09:35:08 AM »
I don't have any experience with First Lite pants. I have a couple shirts and an Unpronounceable jacket. Really really like the jacket. Sitka has tall sizes and I'm a 36" inseam. When I was looking for pants, First Lite didn't offer tall sizes so I didn't even look at them. In my opinion, especially after the goat hunt this year, I don't know why everyone wouldn't own a pair of Timberlines. I'm pretty much in love with them.
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Offline jackelope

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Re: First Lite Warrenty
« Reply #19 on: November 04, 2017, 09:38:08 AM »
I think just like anything else...it comes down to application. What's the application? I wouldn't wear merino wool pants and expect them to hold up in the westside jungle. I also wouldn't wear Sitka Ascent pants there either. They won't last. I may know that from experience.  They'll get torn up. But if you're hunting the sage in September, they're probably alright. I wouldn't probably wear my Timberlines in the sage in September either because I'll overheat.

:fire.:

" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

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Offline opdinkslayer

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Re: First Lite Warrenty
« Reply #20 on: November 04, 2017, 10:15:47 AM »
The timberlines are probably a nice application specific piece but they are extremely heavy and I wont invest that kind of money into something I cant wear on almost any hunt. I think this is where Kuiu has advanced past Gore's quest to make money with better R&D into lightweight,versatile & durable pieces. I also have the first lite uncompahgre jacket and agree it is one of my favorite pieces. In the end it comes down to what fits your body and wallet the best. :twocents: :tup: :twocents:

Offline Duckslayer89

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Re: First Lite Warrenty
« Reply #21 on: November 04, 2017, 10:19:41 AM »
I think just like anything else...it comes down to application. What's the application? I wouldn't wear merino wool pants and expect them to hold up in the westside jungle. I also wouldn't wear Sitka Ascent pants there either. They won't last. I may know that from experience.  They'll get torn up. But if you're hunting the sage in September, they're probably alright. I wouldn't probably wear my Timberlines in the sage in September either because I'll overheat.

I've worn my Kanab 2.0s on a ton of hunts busting through lots of brush, hiking miles and mountain biking everywhere. They are still 100%. Really surprising though I didn't think merino was this tough. The original Kanabs I heard had more issues

Offline trophyhunt

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Re: First Lite Warrenty
« Reply #22 on: November 04, 2017, 10:41:40 AM »
Kuiu outer garments, firstlite under layer= perfect!  Agree the unpronoucable puffy jacket is my favorite piece!

Offline jackelope

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Re: First Lite Warrenty
« Reply #23 on: November 04, 2017, 11:30:31 AM »
The timberlines are probably a nice application specific piece but they are extremely heavy and I wont invest that kind of money into something I cant wear on almost any hunt. I think this is where Kuiu has advanced past Gore's quest to make money with better R&D into lightweight,versatile & durable pieces. I also have the first lite uncompahgre jacket and agree it is one of my favorite pieces. In the end it comes down to what fits your body and wallet the best. :twocents: :tup: :twocents:

I agree with you. Just an example for the sake of the price v. feature discussion. I'm not a brand specific fan. Really just a fan of the Sitka pants due to their tall sizes. I have Ascents and Mountain pants too. Used to have a pair of 90% pants but they were useless. Way too warm.

:fire.:

" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

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Offline davk

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Re: First Lite Warrenty
« Reply #24 on: November 05, 2017, 07:50:35 PM »
I havent had any issues using the First Lite warranty.  With that said the amount of gear I have had to send back has been frustrating.  If I didnt get a smoking good deal on all my gear I would be pissed.  Simple things from stitching falling apart to $400 rain jacket having seams that leak.  Sucks when you end up spending $50+ on returning products to be replaced.  All their stuff seems nice for the most part, but right now confidence is not something I really have in a lot of the gear pieces.  Waiting for more issues to pop up next year since I havent been in the field that much this year and have only worn some pieces once or twice.

 

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