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Zen-Ray Optics Advertise on Hunting-Washington

Author Topic: Done with Nikon  (Read 1770 times)

Offline Naches Sportsman

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Done with Nikon
« on: November 22, 2017, 12:27:00 PM »
Stay away from Nikon. Their customer service is terrible. I've been battling them the last month to repair my rangefinder due to defective workmanship and they told me it'll come at a cost upfront. Pure bologna in this day and age. I for one told them to pound sand. I will see what my buddy can do for me since he's a Nikon dealer, but know after dealing with Nikon, I will never buy or say good things about them again.
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Offline JDHasty

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Re: Done with Nikon
« Reply #1 on: November 22, 2017, 12:41:35 PM »
Stay away from Nikon. Their customer service is terrible. I've been battling them the last month to repair my rangefinder due to defective workmanship and they told me it'll come at a cost upfront. Pure bologna in this day and age. I for one told them to pound sand. I will see what my buddy can do for me since he's a Nikon dealer, but know after dealing with Nikon, I will never buy or say good things about them again.

They have ways of doing that to folks
http://hunting-washington.com/smf/index.php/topic,220597.msg2940484.html#new

Offline Naches Sportsman

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Re: Done with Nikon
« Reply #2 on: November 22, 2017, 12:46:36 PM »
I commentend on that thread as well. Thought I'd make a new thread though.
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Offline Bob33

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Re: Done with Nikon
« Reply #3 on: November 22, 2017, 01:21:29 PM »
Nikon makes great products. It's unfortunate their customer service lacks. Id rather have great products with mediocre customer service than poor products that require great customer service, but Nikon needs to catch up in this regard.
Nature. It's cheaper than therapy.

Offline huntnphool

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Re: Done with Nikon
« Reply #4 on: November 22, 2017, 01:29:07 PM »
 Sorry to hear that, I've had the complete opposite experience. :dunno: http://hunting-washington.com/smf/index.php/topic,138569.msg1840304.html#msg1840304
The things that come to those who wait, may be the things left by those who got there first!

Offline buglebuster

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Re: Done with Nikon
« Reply #5 on: November 22, 2017, 02:05:42 PM »
Anybody had any experience with Zeiss customer service?
Owner/Operator at Exposed Skull works
Specializing in quality, affordable European mounts of all species.

Contact us today for questions and pricing.
(509)307-8001 (509)895-4791
Check us out on Facebook and Instagram

Offline Jellymon

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Re: Done with Nikon
« Reply #6 on: November 22, 2017, 02:14:40 PM »
I left Nikon years ago. We've had 3 pairs of monarchs and all of them were broken within 1 year. Eye cups and other hardware were falling off. $500 is my budget for binos so I don't have experience with thier more expensive stuff, but I've never had these issues with other brands at that price point. Never tried to get them warrantied, just bought a different brand.
I will admit the glass seemed pretty good for the price, the build quality just was lacking IMO.

Offline NRA4LIFE

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Re: Done with Nikon
« Reply #7 on: November 22, 2017, 02:17:19 PM »
I have had one pair of Nikon Binos and they were garbage.
Look man, some times you just gotta roll the dice

So many free days, so few fish....

Offline Timberstalker

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Re: Done with Nikon
« Reply #8 on: November 22, 2017, 02:22:29 PM »
Had an issue on the eyecups last year.  Contacted Nikon, sent them in and they sent me a brand new pair of binoculars, 5 days later.
Pretty solid CS. :twocents:
If you aint hunting, you aint livin'

Online Antlershed

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Re: Done with Nikon
« Reply #9 on: November 22, 2017, 09:25:58 PM »
Sorry to hear that, I've had the complete opposite experience. :dunno: http://hunting-washington.com/smf/index.php/topic,138569.msg1840304.html#msg1840304
Same here. Had a pair of Monarchs that were 10+ years old. Something came loose and was rattling internally. Sent them in, and was sent a brand new pair of binos within a couple weeks.  :twocents:

Offline deerlick

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Re: Done with Nikon
« Reply #10 on: November 22, 2017, 10:12:50 PM »
Nikon fixed my scope and returned within 10 days at no charge. I'm happy

Offline Born2late

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Re: Done with Nikon
« Reply #11 on: November 22, 2017, 10:30:17 PM »
Zeiss was great to deal with on my bino's. filled out their form sent it in and got it back 3 weeks later no questions asked.
Leica on the other had has lost my business forever.

Offline BKMFR

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Re: Done with Nikon
« Reply #12 on: November 23, 2017, 05:37:54 AM »
The worst customer service I have ever dealt with is Leica. Been getting rid of a number of Leica pieces ever since. Always been a fan of Swarovski, Leica, and at times Ziess. But the customer service at Leica took them out of me ever purchasing another bino, spotting scope, or range finder from them ever again. I have never went wrong with anything from Swarovski...

Offline Buzz2401

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Re: Done with Nikon
« Reply #13 on: November 23, 2017, 08:00:54 AM »
Two of my hunting partners have sent in their nearly 10 year old monarch binoculars to simply have Nikon send them a brand new pair.  I think the main problem is with electronics like a range finder they aren't as easy to build to be tough.  I'm a Zeiss guy but this is the first I have heard of Nikon having bad service.

Offline W_Ellison2011

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Re: Done with Nikon
« Reply #14 on: December 14, 2017, 06:12:06 PM »
Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!

Offline jackelope

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Done with Nikon
« Reply #15 on: December 14, 2017, 06:18:21 PM »
Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!

The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
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" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

My posts, opinions and statements do not represent those of this forum

Offline W_Ellison2011

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Re: Done with Nikon
« Reply #16 on: December 14, 2017, 06:49:28 PM »
Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!

The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
Idk what to tell you man.. I have been using a vortex Viper HS LR 4-16x50 on my 300 wby mag for 3-4 years now with 0 issues. That rifle REALLY thumped hard before I got the brake put on it but the scope has held up to all of it and even being knocked around in the truck and through nasty weather while hiking and looking for bears. Maybe I got lucky? Idk. my buddies have had the same experiences as me with their Vortex scopes. 0 issues.

Offline jdb

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Re: Done with Nikon
« Reply #17 on: December 14, 2017, 07:31:33 PM »
With all due respect I will not buy a vortex as long as they continue to use names like viper. Very mall cop ninja imho
nuke the gray whales for jesus!

Offline lokidog

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Re: Done with Nikon
« Reply #18 on: December 14, 2017, 07:43:55 PM »
Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!

The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?

Years ago on my moose hunt, the guide was talking up his Vortex that they sent him to replace the one that quit working... why did it fall apart in the first place?

Offline Jellymon

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Re: Done with Nikon
« Reply #19 on: December 14, 2017, 08:01:53 PM »
With all due respect I will not buy a vortex as long as they continue to use names like viper. Very mall cop ninja imho

Yep, because the #1 thing i look for in my optics is a good name. :chuckle:

Online Karl Blanchard

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Re: Done with Nikon
« Reply #20 on: December 14, 2017, 08:08:44 PM »
Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!

The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
BullBlasters spotter broke in half too!  IN HALF!!!! :chuckle:

That's been my experience as well.  Everything vortex I've owned required fixing within a couple seasons.  Thank goodness I had my Nikon topped. 243 with me in 2015 when my reticle broke and would spin with my power ring on the vortex viper.   No more for me.  Fantastic CS though I will give them that.  Wish all companies did it that way
It is foolish and wrong to mourn these men.  Rather, we should thank god that such men lived.  -General George S. Patton

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Offline jdb

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Re: Done with Nikon
« Reply #21 on: December 14, 2017, 08:20:57 PM »
With all due respect I will not buy a vortex as long as they continue to use names like viper. Very mall cop ninja imho

Yep, because the #1 thing i look for in my optics is a good name. :chuckle:
i know it sounds ridiculous.. but seriously there are several comparable brands of at the very least equal quality and price point so why would I choose the one that sounds like it was named by a 7th grader
nuke the gray whales for jesus!

Offline Bob33

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Re: Done with Nikon
« Reply #22 on: December 14, 2017, 08:29:25 PM »
Back in the 70s and 80s some car manufacturers started offering 100,000 mile warranties. I always figured it was better to buy a car that didn't need one.
Nature. It's cheaper than therapy.

Offline wastickslinger

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Re: Done with Nikon
« Reply #23 on: December 14, 2017, 08:32:10 PM »
Fought Nikon one time. Never will buy again. Vortex on my last dozen or more purchases. Not a single complaint. But after reading this I may not buy any more vortex. Last thing i need is a product that sounds like it belongs to a mall cop. Lol

Offline W_Ellison2011

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Re: Done with Nikon
« Reply #24 on: December 14, 2017, 08:54:05 PM »
Fought Nikon one time. Never will buy again. Vortex on my last dozen or more purchases. Not a single complaint. But after reading this I may not buy any more vortex. Last thing i need is a product that sounds like it belongs to a mall cop. Lol
don't let the haters scare you away. Every brand has their issues. I would rather buy a product with a strong backing from the company than something at the same price point that I will have to either fight with them to fix/replace or they won't cover. I mean I take good care of my optics so I really don't worry that much but I know that IF something ever did go wrong with my vortex pieces that I can just contact them and send it in and bam fixed or replaced. I will also put vortex glass up against any leupold of the same price and I do like leupold as well! Also... who cares about the name? If the glass is good and it works really well then the model name shouldn't matter.

 

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