I like most have had a few bad experiences, mainly due to the sheer volume of human traffic on Saturdays. I expect it, but that doesn't necessarily make it right
Bring on more staff on weekends & fall. Most working stiffs only have Saturdays to run to Kesslerings.
a few had touched on maybe a few heads need to roll in order to improve customer service.
Note: I will say that the last time in their shop I was treated by a very knowledgable staff member, and he was quick to point that out, to the point of being condescending. And I wasn't even asking any questions. It pissed me off, and I told him flat out what I thought. He immediately apologized and the issue was done. He recommended a purchase and I bought. NEVER judge a book by it's cover.
The term 10 pounds of stuff in a 5 pound box comes to mind too. Still if they were to expand with a big shiny storefront, something would be lost.
I generally buy from Dave's in Lynden, as he's local . Actually, I think I paid his utility bill last year
