Done with Nikon

[Naches Sportsman]

Stay away from Nikon. Their customer service is terrible. I've been battling them the last month to repair my rangefinder due to defective workmanship and they told me it'll come at a cost upfront. Pure bologna in this day and age. I for one told them to pound sand. I will see what my buddy can do for me since he's a Nikon dealer, but know after dealing with Nikon, I will never buy or say good things about them again.

[JDHasty]

Stay away from Nikon. Their customer service is terrible. I've been battling them the last month to repair my rangefinder due to defective workmanship and they told me it'll come at a cost upfront. Pure bologna in this day and age. I for one told them to pound sand. I will see what my buddy can do for me since he's a Nikon dealer, but know after dealing with Nikon, I will never buy or say good things about them again.

They have ways of doing that to folks
http://hunting-washington.com/smf/index.php/topic,220597.msg2940484.html#new

[Naches Sportsman]

I commentend on that thread as well. Thought I'd make a new thread though.

[Bob33]

Nikon makes great products. It's unfortunate their customer service lacks. Id rather have great products with mediocre customer service than poor products that require great customer service, but Nikon needs to catch up in this regard.

[huntnphool]

 Sorry to hear that, I've had the complete opposite experience. http://hunting-washington.com/smf/index.php/topic,138569.msg1840304.html#msg1840304

[buglebuster]

Anybody had any experience with Zeiss customer service?

[Jellymon]

I left Nikon years ago. We've had 3 pairs of monarchs and all of them were broken within 1 year. Eye cups and other hardware were falling off. $500 is my budget for binos so I don't have experience with thier more expensive stuff, but I've never had these issues with other brands at that price point. Never tried to get them warrantied, just bought a different brand.
I will admit the glass seemed pretty good for the price, the build quality just was lacking IMO.

[NRA4LIFE]

I have had one pair of Nikon Binos and they were garbage.

[Timberstalker]

Had an issue on the eyecups last year.  Contacted Nikon, sent them in and they sent me a brand new pair of binoculars, 5 days later.
Pretty solid CS.

[Antlershed]

Sorry to hear that, I've had the complete opposite experience. http://hunting-washington.com/smf/index.php/topic,138569.msg1840304.html#msg1840304

Same here. Had a pair of Monarchs that were 10+ years old. Something came loose and was rattling internally. Sent them in, and was sent a brand new pair of binos within a couple weeks. 

[deerlick]

Nikon fixed my scope and returned within 10 days at no charge. I'm happy

[Born2late]

Zeiss was great to deal with on my bino's. filled out their form sent it in and got it back 3 weeks later no questions asked.
Leica on the other had has lost my business forever.

[BKMFR]

The worst customer service I have ever dealt with is Leica. Been getting rid of a number of Leica pieces ever since. Always been a fan of Swarovski, Leica, and at times Ziess. But the customer service at Leica took them out of me ever purchasing another bino, spotting scope, or range finder from them ever again. I have never went wrong with anything from Swarovski...

[Buzz2401]

Two of my hunting partners have sent in their nearly 10 year old monarch binoculars to simply have Nikon send them a brand new pair.  I think the main problem is with electronics like a range finder they aren't as easy to build to be tough.  I'm a Zeiss guy but this is the first I have heard of Nikon having bad service.

[W_Ellison2011]

Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!