Equipment & Gear > Scopes and Optics

Swarovski warranty/return

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NOCK NOCK:
I’m a bit shocked!
Had a 3 year old pair of slc’s have the barrel hinge? Break.
Instructed to send them in for repair (recommended shipping insurance)
Cost to me $85.

I am less than impressed with swaro’s now. If you make/sell high end binos, they should not break for any reason when they have been well taken care of and never dropped/banged around.
Have owned Bushnell, Nikon, Leupold binos and never had one break in 40 years.

I am a big user/fan of Festool products. Why? Because they build a great product and back it up. Never have to pay for shipping, they repair it for free, and usually add in some extra parts that I would normally have to buy.

I get that the ins. Is my choice, but at least they could send a shipping label.
Not impressed!

bear:
I had to fix my Leica’s. Same deal. I had to pay to ship them one way.  Not that big of a deal that would keep me from buying high end glass from them. I’m planning on shipping my Swaro spotter back after duck season. It’s part of the game

Karl Blanchard:
Is there any optics company that pays shipping both ways :dunno: Vortex has the best warranty in the game but you still have to pay to get them there :dunno:

elkhunter00:
I was very impressed with them. Had SLC for almost 20 years. Not keeping as clean or maintained as I should have. Wife dropped them on pit run this summer and finally marred the glass. I paid shipping one way plus $100. Got them back in a month and they are literally brand new. Everything replaced

bearhunter99:
Was it $85 plus the cost of shipping?

If that is the case, I would be a little been to    I can understand paying the shipping to them, but not having to pay a fee for them to fix something that shouldn’t have broken in the first place


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