Hunting Washington Forum
Equipment & Gear => Scopes and Optics => Topic started by: higunner on May 04, 2014, 10:46:06 AM
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First Vortex purchase. Just received this scope the other day and already having issues. After carefully mounting and leveling, to include bubble level install, I installed the supplied battery for the illuminated reticle. It appeared to work properly at first, but then after a few times of adjusting the brightness it just stopped working. I tried replacing the battery. No luck. I called Vortex, they offered to send me a new cap prior to removing the scope and sending it back. FINGERS ARE CROSSED Plus I have another 6-24x50 PST on back order.
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Vortex is supposed to have one of the best warranties in the business. I haven't had to use it yet, but my 6-24 PST is pretty new. I hope they stand by your purchase as well as I've heard them stand by others!
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I know they are great about their warranty. I just hope this is the one and only time I might need to take it off the rifle. I will now question this product until it proves itself.
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HIGUNNER.
Keep me posted on their CS and what the issue is. I am just about ready to order a Viper HS and I'm curious to hear about your experience .
Thanks
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If the new cap doesn't resolve your problem, let them know and they will send you a shipping label and get you fixed up. Also, their warranty service when you send it in doesn't usually take more than 10 days door to door from my experience.
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They fixed it. Round trip 8 days. I love it. Just put its big brother Viper PST 6-24x50 on my sendero
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They fixed it. Round trip 8 days. I love it. Just put its big brother Viper PST 6-24x50 on my sendero
:tup: Yes, they are hard to beat on turnaround!
