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Title: Any auto body painters on here? Quick question
Post by: trophyhunt on July 30, 2014, 05:01:40 PM
So I went to macco to have my canopy painted.  Yes I know they are the k-mart of paint shops but I just didn't want to spend 1,00.00 to paint my canopy.  I was intrigued by their 275.00 dollar paint job, well after everything it came to 457.00.  Ok, I can live with that, but when I went to pick it up today!!  It already had several scuffs on the paint, one was all the way through the old paint.  My question is, it looked blotchy to me!  He said it takes time and a coat of wax to bring out the blotchy look??!! Is this correct or BS, I'm not a paint guy.  He said he will fix the scuffs and I can pick it up on Friday, what about the blotchy paint, is this what I have to expect for the price??? Thanks
Title: Re: Any auto body painters on here? Quick question
Post by: Woodchuck on July 30, 2014, 05:07:43 PM
No "blotchy" isn't normal on a decent paint job. Wax will help hide some of it but you can't wax until the paint is fully cured. The truth is that you get what you pay for.  :twocents:
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on July 30, 2014, 05:30:17 PM
I do understand not to expect greatness, but it shouldn't be blotchy.  I would think the paint job should look fine but wouldn't expect it to last a long time.
Title: Re: Any auto body painters on here? Quick question
Post by: flinger on July 30, 2014, 05:40:58 PM
No it should not,Wax will not cure blotchy You are Not paying for the performance and technique of the painter (maaco = applicator) you are paying for the quality of the material and preparation.
I know a bit about painting after 30 yrs. of that being my profession Bottom line You need to be happy with the job and not They say you should be happy  :twocents:
Title: Re: Any auto body painters on here? Quick question
Post by: wildweeds on July 30, 2014, 05:43:25 PM
Not a painter by trade,but I've been around enough of it and sprayed enough  junk iron  industrial type paint on my own to know that "Blotchy" isn't right,As you've allready mentioned,saving money comes with costs,the cost is cheap paint and less than stellar skills on the end of the working buisness of the spray gun.I've only been around painters who do show cars.Depending on the paint used you may be able to wetsand with a block and super super fine grit sandpaper(like 3000 grit) and then buff the paint out to blend it even.My best guess is the blotches are areas where the paint is thicker than the others.What color is it? Does it have any metal flake in it?
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on July 30, 2014, 06:20:49 PM
It's a silver birch to match my gmc. So if its blotchy when I pick it up what the heck can I do about it? Tell them to take money off?
Title: Re: Any auto body painters on here? Quick question
Post by: flinger on July 30, 2014, 06:43:22 PM
have them redo it. If you are not happy with the look tell them you understand that what you paid for is the cheaper materials but it should not look crappy, If they say that it will get better with time and wax It Will not, Being its a high metallic color I would assume they clear coated it. If they did it will not change the appearance with buffing / waxing / sanding what you see is what it is, if it is a single stage it will only get worse with buffing / waxing
as I said YOU need to be satisfied with what you paid for, They are the professionals and You are the paying customer
Title: Re: Any auto body painters on here? Quick question
Post by: 724wd on July 30, 2014, 07:00:59 PM
it's NOT going to get 'better'... sounds like he sprayed it dry or mixed it wrong
Title: Re: Any auto body painters on here? Quick question
Post by: wildweeds on July 30, 2014, 08:15:02 PM
Flinger is right,I had a trainwreck with Concept paint,it was expensive and the guy who sprayed it for me,moved the trailer outside before it had cured the evening he shot it,it went from looking about 3 feet deep Mars Black  to a nice rat rod matte finish because it "Blushed",no amount of rubbin,buffin would fix it.I ended up reshooting with some cheap paint.It was on a horse trailer I had completely reworked,I tried for really nice and ended up with mediocre.I should have just shot it in my driveway myself,which is what ended up happening anyway!
Title: Re: Any auto body painters on here? Quick question
Post by: Bofire on July 30, 2014, 08:21:07 PM
 :) :) I hope yer related to an attorney, I think yer gonna need one. Maaco does not paint well but they ain't stupid, I bet you signed yer rights away. good luck tho I hope they fix it.
Carl
Title: Re: Any auto body painters on here? Quick question
Post by: flinger on July 30, 2014, 08:38:50 PM
Small print certainly could be an issue but for the most part decent shops prefer satisfied customers
Title: Re: Any auto body painters on here? Quick question
Post by: Whitelightning on July 30, 2014, 09:13:38 PM
MAACO cheap paint job is just that cheap. They will almost always spray SINGLE STAGE paint for their low cost paint jobs because single stage is low cost not only in material but labor as well. Single stage metallic paint is harder to orient the metallic flakes evenly than a base coat clear coat application. This is most likely why its blotchy, it could also be lack of even coverage. No it will not get better. The warranty may be 30-30! I hope you are able to get an acceptable resolution to the issue.
Title: Re: Any auto body painters on here? Quick question
Post by: demontang on July 30, 2014, 09:46:46 PM
Yea if it looks like that now its not going to change. A metallic color like that id bet they didnt use the right pressure or over lapped as they spray. Id bet you stuck with it being macco and it will probly need repainted in sort time seen as there prep work and materials arent the greatest :bash:
Title: Re: Any auto body painters on here? Quick question
Post by: GrainfedMuley on July 31, 2014, 04:07:38 AM
it's NOT going to get 'better'... sounds like he sprayed it dry or mixed it wrong



I have been painting for Boeing for 27 years. I have done several cars and motorcycles on the side. A canopy or two also.   Spraying the paint "dry" would not leave it blochy. It would leave a rough finish with no shine to the gloss. Mixing it wrong would not make it blochy either. The problem sounds to me that the paint gun was not very clean and left an uneven pattern on what is called the fan. If you spray that way it will leave an uneven streaky, blochy looking job when done. Plus you have to have enough light to see what you are doing. With enough light you could have seen what was happening and try to correct that as you paint. The employees that work for Maco are entry level employees. They are still learning the fine art of painting a car. There is a fine line when spraying enamel. You have to put enough product on the surface to make it look wet but not too much that the paint runs. If it has a clear coat on top of the color, then yes some of the lighter scuffs can be rubbed out with a buffer and rubbing compound. The one scuff that has gone beyond the old paint will not rub out. I live in Puyallup and can spray it for you if you are going to redo it. I have all the tools and and materials to prep, mask and spray it for you.  I can have it done in a weekend.
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on July 31, 2014, 05:33:12 AM
it's NOT going to get 'better'... sounds like he sprayed it dry or mixed it wrong



I have been painting for Boeing for 27 years. I have done several cars and motorcycles on the side. A canopy or two also.   Spraying the paint "dry" would not leave it blochy. It would leave a rough finish with no shine to the gloss. Mixing it wrong would not make it blochy either. The problem sounds to me that the paint gun was not very clean and left an uneven pattern on what is called the fan. If you spray that way it will leave an uneven streaky, blochy looking job when done. Plus you have to have enough light to see what you are doing. With enough light you could have seen what was happening and try to correct that as you paint. The employees that work for Maco are entry level employees. They are still learning the fine art of painting a car. There is a fine line when spraying enamel. You have to put enough product on the surface to make it look wet but not too much that the paint runs. If it has a clear coat on top of the color, then yes some of the lighter scuffs can be rubbed out with a buffer and rubbing compound. The one scuff that has gone beyond the old paint will not rub out. I live in Puyallup and can spray it for you if you are going to redo it. I have all the tools and and materials to prep, mask and spray it for you.  I can have it done in a weekend.
very nice offer and good info, how much would you charge me to re-shoot it?  Before I took it to these dip sticks I already removed all the windows, I'm supposed to pick it up Friday.  I'm not in a huge hurry, and they will have sucked almost 500 out of me so putting much more into it will be difficult.  Thanks again for all the input, I will tell them what you all said but it sounds like macco will just not care.
Title: Re: Any auto body painters on here? Quick question
Post by: Boss .300 winmag on July 31, 2014, 06:22:07 AM
it's NOT going to get 'better'... sounds like he sprayed it dry or mixed it wrong



I have been painting for Boeing for 27 years. I have done several cars and motorcycles on the side. A canopy or two also.   Spraying the paint "dry" would not leave it blochy. It would leave a rough finish with no shine to the gloss. Mixing it wrong would not make it blochy either. The problem sounds to me that the paint gun was not very clean and left an uneven pattern on what is called the fan. If you spray that way it will leave an uneven streaky, blochy looking job when done. Plus you have to have enough light to see what you are doing. With enough light you could have seen what was happening and try to correct that as you paint. The employees that work for Maco are entry level employees. They are still learning the fine art of painting a car. There is a fine line when spraying enamel. You have to put enough product on the surface to make it look wet but not too much that the paint runs. If it has a clear coat on top of the color, then yes some of the lighter scuffs can be rubbed out with a buffer and rubbing compound. The one scuff that has gone beyond the old paint will not rub out. I live in Puyallup and can spray it for you if you are going to redo it. I have all the tools and and materials to prep, mask and spray it for you.  I can have it done in a weekend.

Wonder how many gallons of paint that you have sprayed on aircraft? WOW.  :chuckle:
Title: Re: Any auto body painters on here? Quick question
Post by: YellowDog on July 31, 2014, 08:11:14 AM
I wouldn't pick it up until it is painted to a reasonably acceptable quality. Go see bit again, tell them it isn't right and that rather need to.redo the paint job. If they balk, take as many good pictures showing the problem and take then pictures to other professional painters and ask them for an opinion on what they did wrong...the guys on this site could probably help with that. Then go back and tell them again, contact their corporate office (they are franchises I believe but they still have a little bit of a reputation to protect). My girlfriend had an old Bronco In painted at MACCO in Everett a few years ago and they actually did a decent job for under $500. Don't give up.to easy. The amount you spent on just a canopy should get you an acceptable job. It might not be perfect or last as long as a high end paint job but it shouldn't look like crap when you drive off their lot.
Title: Re: Any auto body painters on here? Quick question
Post by: Bean Counter on July 31, 2014, 08:17:49 AM
Surprised by the comments. I didn't know they were low end. I had Maaco paint my Toyota in the late 90s and with some body work treatment (rust) and a metallic paint job I paid about $450. Color came out great and it wasn't uneven at all.
Title: Re: Any auto body painters on here? Quick question
Post by: GrainfedMuley on July 31, 2014, 11:20:51 PM
it's NOT going to get 'better'... sounds like he sprayed it dry or mixed it wrong



I have been painting for Boeing for 27 years. I have done several cars and motorcycles on the side. A canopy or two also.   Spraying the paint "dry" would not leave it blochy. It would leave a rough finish with no shine to the gloss. Mixing it wrong would not make it blochy either. The problem sounds to me that the paint gun was not very clean and left an uneven pattern on what is called the fan. If you spray that way it will leave an uneven streaky, blochy looking job when done. Plus you have to have enough light to see what you are doing. With enough light you could have seen what was happening and try to correct that as you paint. The employees that work for Maco are entry level employees. They are still learning the fine art of painting a car. There is a fine line when spraying enamel. You have to put enough product on the surface to make it look wet but not too much that the paint runs. If it has a clear coat on top of the color, then yes some of the lighter scuffs can be rubbed out with a buffer and rubbing compound. The one scuff that has gone beyond the old paint will not rub out. I live in Puyallup and can spray it for you if you are going to redo it. I have all the tools and and materials to prep, mask and spray it for you.  I can have it done in a weekend.
very nice offer and good info, how much would you charge me to re-shoot it?  Before I took it to these dip sticks I already removed all the windows, I'm supposed to pick it up Friday.  I'm not in a huge hurry, and they will have sucked almost 500 out of me so putting much more into it will be difficult.  Thanks again for all the input, I will tell them what you all said but it sounds like macco will just not care.





Well since you are already into it for a few dollars, If you supply the materials(IE...paint,etc.)I will shoot it for you for say a bottle of spiced rum? You have already spent well over of what I would have charged in the first place. Let me know what you want to do when you pick it up.
Title: Re: Any auto body painters on here? Quick question
Post by: elk247 on July 31, 2014, 11:25:49 PM
Tag
Title: Re: Any auto body painters on here? Quick question
Post by: GrainfedMuley on July 31, 2014, 11:26:33 PM
it's NOT going to get 'better'... sounds like he sprayed it dry or mixed it wrong



I have been painting for Boeing for 27 years. I have done several cars and motorcycles on the side. A canopy or two also.   Spraying the paint "dry" would not leave it blochy. It would leave a rough finish with no shine to the gloss. Mixing it wrong would not make it blochy either. The problem sounds to me that the paint gun was not very clean and left an uneven pattern on what is called the fan. If you spray that way it will leave an uneven streaky, blochy looking job when done. Plus you have to have enough light to see what you are doing. With enough light you could have seen what was happening and try to correct that as you paint. The employees that work for Maco are entry level employees. They are still learning the fine art of painting a car. There is a fine line when spraying enamel. You have to put enough product on the surface to make it look wet but not too much that the paint runs. If it has a clear coat on top of the color, then yes some of the lighter scuffs can be rubbed out with a buffer and rubbing compound. The one scuff that has gone beyond the old paint will not rub out. I live in Puyallup and can spray it for you if you are going to redo it. I have all the tools and and materials to prep, mask and spray it for you.  I can have it done in a weekend.

Wonder how many gallons of paint that you have sprayed on aircraft? WOW.  :chuckle:




I would say I have sprayed several thousand gallons of paint in 27 years. Here is a little trivia for you. On a 747, just in paint alone.  From small little brackets to interior stuff and finally the outside of the airplane. There is approx. 10,000 lbs of weight in paint alone. Every little piece of the airplane has to have either a coat of primer or primer and paint to prevent any corrosion. Yes aluminum will corrode. Once it starts it is like cancer. It spreads to other parts of the plane and can weaken the integrity of the aircraft.
Title: Re: Any auto body painters on here? Quick question
Post by: KFhunter on July 31, 2014, 11:29:01 PM
it's NOT going to get 'better'... sounds like he sprayed it dry or mixed it wrong



I have been painting for Boeing for 27 years. I have done several cars and motorcycles on the side. A canopy or two also.   Spraying the paint "dry" would not leave it blochy. It would leave a rough finish with no shine to the gloss. Mixing it wrong would not make it blochy either. The problem sounds to me that the paint gun was not very clean and left an uneven pattern on what is called the fan. If you spray that way it will leave an uneven streaky, blochy looking job when done. Plus you have to have enough light to see what you are doing. With enough light you could have seen what was happening and try to correct that as you paint. The employees that work for Maco are entry level employees. They are still learning the fine art of painting a car. There is a fine line when spraying enamel. You have to put enough product on the surface to make it look wet but not too much that the paint runs. If it has a clear coat on top of the color, then yes some of the lighter scuffs can be rubbed out with a buffer and rubbing compound. The one scuff that has gone beyond the old paint will not rub out. I live in Puyallup and can spray it for you if you are going to redo it. I have all the tools and and materials to prep, mask and spray it for you.  I can have it done in a weekend.
very nice offer and good info, how much would you charge me to re-shoot it?  Before I took it to these dip sticks I already removed all the windows, I'm supposed to pick it up Friday.  I'm not in a huge hurry, and they will have sucked almost 500 out of me so putting much more into it will be difficult.  Thanks again for all the input, I will tell them what you all said but it sounds like macco will just not care.





Well since you are already into it for a few dollars, If you supply the materials(IE...paint,etc.)I will shoot it for you for say a bottle of spiced rum? You have already spent well over of what I would have charged in the first place. Let me know what you want to do when you pick it up.

How many bottles of spiced rum for a 95 dodge x-cab  :dunno:
Title: Re: Any auto body painters on here? Quick question
Post by: 762Armo on July 31, 2014, 11:54:47 PM
If you haven't paid them yet, make sure you don't pay them. And if you did pay them, remember, you can dispute the charge with your credit card company if they are not willing to make it better for you.
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on August 01, 2014, 05:32:10 AM
Haven't paid them yet, they are supposed to call me today so I can pick it up.  The guy was going to re shoot it, but from what I've been told re shooting it before its cured is not going to work and will make it peel later.  I hope they will just let me take it back so we can do it the right way.  Your offer is excellent!  If I can get it back without problems from macco I will give you a call, thank you very much!


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Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on August 05, 2014, 07:02:23 PM
Well I got it back today, I saw flaws but because I expected the worst, it seemed ok for the price I paid.  Since I've gotten it home and got a better look at it, I'd give it a 5 out of a 10. The paint is cracking in one area, about the size of a 50 cent piece.  I can tell where they re shot the blotchy spot and it has a couple spots where the paint is dull like orange peel, not shiny like the rest.  I really don't want to take it back, they won't get my business ever again.  Live and learn, I might be buying a bottle of spiced rum in my future!!
Title: Re: Any auto body painters on here? Quick question
Post by: CAMPMEAT on August 05, 2014, 07:35:25 PM
Got good pictures ?
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on August 05, 2014, 07:48:40 PM
(https://hunting-washington.com/smf/proxy.php?request=http%3A%2F%2Fimg.tapatalk.com%2Fd%2F14%2F08%2F06%2Fare4edy7.jpg&hash=6825984d5104f20cf4a4aaf623f2a79484f08468)(https://hunting-washington.com/smf/proxy.php?request=http%3A%2F%2Fimg.tapatalk.com%2Fd%2F14%2F08%2F06%2F9y7u4ary.jpg&hash=dd5afb2708bf8a2e8b96ab7b9b529dbc520e3ac9)(https://hunting-washington.com/smf/proxy.php?request=http%3A%2F%2Fimg.tapatalk.com%2Fd%2F14%2F08%2F06%2Fujysa8uh.jpg&hash=76b8c3074884b3b9ad7eeb793dcf6db1c77b82fb)


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Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on August 05, 2014, 07:57:40 PM
I just noticed some more of that cracking, I also remember seeing that the first time I went to get it, they said it was the fiberglass underneath and not the paint? I'm gonna call them tomorrow.
Title: Re: Any auto body painters on here? Quick question
Post by: CAMPMEAT on August 05, 2014, 08:23:06 PM
I think that should of been sanded before painting. I'd demand it to be done right or get a refund.
Title: Re: Any auto body painters on here? Quick question
Post by: wildweeds on August 05, 2014, 09:00:26 PM
Lesson learned, pics always look better than in person,if they look that bad,I can only imagine what it really looks like. I'd head to the liquor store and grab a bottle of spiced rum with the handle on it. A DA sander to rough off most of the crap that's been sprayed on,and then block sand,then wet sand and get the shooter on the job!
Title: Re: Any auto body painters on here? Quick question
Post by: YellowDog on August 05, 2014, 10:02:49 PM
I would have never taken it home.  I would make them redo the whole thing. You paid as much for a crappy paint job on a canopy as my girlfriend paid for 2 hours of basic body work and an entire paint job on a Bronco II and her Bronco looked pretty are good. Granted they didn't paint inside the door jams and it might not last 10 years but it still looked good and was worth the $450. Look at it this way, not that many years ago I bought a new, color matched, carpeted headliner, removable back window glass, sliding screen side window Leer canopy for about double what you paid for a really bad PAINT Job on a canopy. Not trying to be tough on you but you shouldn't let them take advantage of you...the will never learn and keep doing it as long as they can get away with it.
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on August 06, 2014, 05:46:01 AM
I didn't get a real good look at it when I picked it up, it was sitting in the sun and looked ok.  I will call them today and tell them about it, can't wait to hear what they will say.  I hate this kinda crap
Title: Re: Any auto body painters on here? Quick question
Post by: GrainfedMuley on August 07, 2014, 03:56:50 AM
I just noticed some more of that cracking, I also remember seeing that the first time I went to get it, they said it was the fiberglass underneath and not the paint? I'm gonna call them tomorrow.





Wrong! That is not the fiberglass cracking. Like you said before. It is fresh paint on top of uncured paint. If it was the fiberglass, the cracking would have shown itself during the primer stage. If it showed up then, the correct thing to do was to fill those so called cracks with bondo and reshoot the primer. Remember the people who paint for Macco are entry level painters with very little experience. Still don't let them blow smoke up your butt. Did you pay them with a credit card? If so, dispute the charges. If you want it to look right, let it set out in the sun for several days to get a good cure on the paint, and then it looks like it should be redone the correct way. I am getting ready to repair and paint some bodywork for a roadrace motorcycle and can fit you in if you would like me to spray it for you. Like I said before, I live in Puyallup. I am not sure where you are. You have a couple of months of good weather to get it done. I have everything to do it for you except the paint. I can have it done for you in a weekend.
   After reading some of your other posts, When you mention orange peel, Orange peel means that there was too much fluid and not enough air. When that happens, the paint does not atomize correctly. Hence when the paint drops are too big, it lays down on the surface lumpy and looks like the peel of an orange. It is still shiny but not smooth. The dull look sounds like the painter had too much air and not enough fluid. Or like was said before, sprayed dry.
   In my opinion, sand and reshoot the entire canopy.
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on August 07, 2014, 05:30:53 AM
I did pay them, mostly in cash.  The owner wants to make it right and wants me to bring it in in 4 weeks after the paint is cured.  I asked him if I could just pay the labor cost of fixing some fiberglass that was cracked and take my canopy elsewhere, he was only willing to give me 150.00 back.  I will send you a PM, thanks a ton for the offer and advise!


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Title: Re: Any auto body painters on here? Quick question
Post by: 762Armo on August 07, 2014, 11:05:46 AM
Take it back, and demand a refund. I would not wait the four weeks, I'm not an expert but there might be a time limitations for your complains or what not. And I would do it as soon as possible. Wait for 4 weeks, and you might unintentionally be accepting the crappy job, plus then they could say it was you that caused damage.
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on August 12, 2014, 11:37:47 AM
PM sent to you grainfedmuley.
Title: Re: Any auto body painters on here? Quick question
Post by: GrainfedMuley on August 13, 2014, 04:22:29 AM
PM answered............... :tup:
Title: Re: Any auto body painters on here? Quick question
Post by: jacobwhite08 on August 15, 2014, 09:16:10 PM
Finding great deals for car repair or cost of fixing car is not something I’ve spent much time looking into in the past. However, you can save exactly as much as you need for an auto fix (http://personalmoneynetwork.com/moneyblog/2010/10/25/257-safety-precautions-repairing-your-car/) and still end up paying more than that. It is perfectly legal for a repair shop to charge more for the service after it is finished if it took extra supplies or hours than anticipated. A payday loan can help you pay to get your vehicle back whenever you do not have the extra cash.
Title: Re: Any auto body painters on here? Quick question
Post by: syoungs on August 18, 2014, 09:35:54 PM
We need better registration filters  :bash:
Title: Re: Any auto body painters on here? Quick question
Post by: Wacenturion on August 18, 2014, 10:07:05 PM
Grainfed....pm sent
Title: Re: Any auto body painters on here? Quick question
Post by: wildweeds on August 21, 2014, 07:03:04 AM
Hopefully the OP puts up some after pics of Grainfeds professional handiwork :tup:
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on August 21, 2014, 07:07:20 AM
Hopefully the OP puts up some after pics of Grainfeds professional handiwork :tup:
i will, I'm looking forward to seeing how a good paint job looks.
Title: Re: Any auto body painters on here? Quick question
Post by: Woodchuck on August 21, 2014, 07:14:44 AM
Finding great deals for car repair or cost of fixing car is not something I’ve spent much time looking into in the past. However, you can save exactly as much as you need for an auto fix (http://personalmoneynetwork.com/moneyblog/2010/10/25/257-safety-precautions-repairing-your-car/) and still end up paying more than that. It is perfectly legal for a repair shop to charge more for the service after it is finished if it took extra supplies or hours than anticipated. A payday loan can help you pay to get your vehicle back whenever you do not have the extra cash.
Not exactly true. See RCW 46.71.025
Title: Re: Any auto body painters on here? Quick question
Post by: trophyhunt on September 04, 2014, 02:16:46 PM
Wow, I can't believe what the wife and I just went through at maaco in puyallup.  That manager was a completly rude disrespectful SOB, he even called my wife a bitch.  I'm so damn mad right now I can't even put in to words how much I hate this business .  You might want to second think the maaco in puyallup.
Title: Re: Any auto body painters on here? Quick question
Post by: JackOfAllTrades on September 07, 2014, 11:53:37 AM
You are a dissatisfied customer.  If they're not making it right, small claims court is in order.

-Steve
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