Hunting Washington Forum

Equipment & Gear => All Other Gear => Topic started by: jayrod9528 on October 18, 2014, 10:00:23 PM

Title: Eberlestock Customer service
Post by: jayrod9528 on October 18, 2014, 10:00:23 PM: Has anyone had anything warrantied through these guys? I just found during deer season that I have a couple small tears where the straps connect on my Gun slinger 2. I have never hauled anything heavy just used it as a day pack. The pack is a couple years old. I need the pack for Elk season coming up. Any input on experiences would be great. Thanks.
Title: Re: Eberlestock Customer service
Post by: RadSav on October 18, 2014, 10:04:09 PM: My experience with them has been great! Had one major failure on the same pack purchased for a friend. They swapped it out completely. The other problem was fixed in a hurry. That was an issue where I simply did something stupid! They had every right to treat me like an idiot. Instead they treated me like a valued customer.
Title: Re: Eberlestock Customer service
Post by: Motorjosh on October 18, 2014, 10:26:19 PM: Sent my j107 in for a ripped pocket and was back in a week. Are u sure u didn't rip it hauling your huge buck out?
Title: Re: Eberlestock Customer service
Post by: MtnMuley on October 19, 2014, 06:35:54 AM: I wouldn't expect it back in a week. Had a pack that's chest strap broke and called and got my RO number and shipped my pack off. 4 weeks later I called and they said it just shipped. I never mentioned needing it back ASAP, so maybe that would help with a quick turn around. Was fixed free of charge other than the cost of getting it to them.
Title: Re: Eberlestock Customer service
Post by: RockChuck on October 19, 2014, 04:17:54 PM: I had a good and fast experience with a new pack a cools years ago
Title: Re: Eberlestock Customer service
Post by: jayrod9528 on October 19, 2014, 06:42:50 PM: Thanks all. It should be fine for elk then I will send it in.