Post by: Bluemoon on February 09, 2015, 01:31:29 PM
Last week I called them up to buy a new collar and was told I was no longer in their system because they had "lost" contact information on over 600 hundred Influential club members. I was then told that they were in the process of reevaluating their members but it would take at least three months to do so and in the mean time if I wanted a new collar go to Cabelas and get one at full retail price. Not being a Cabelas fan that was not going to happen.
I have been using Dogtra release systems for about 8 years so I decided I would look into their Pro Staff Team and after having a great conversation with them they were actually excited about my 5 National Championships, 27 Field Championships and 47 Master Hunter Titles on 14 different breeds. But they did not think that Pro Staff would not suit my needs so they made me a Distributor!!! :IBCOOL: :IBCOOL: :IBCOOL:
So Bye Bye Tritronic's I hope the door hits you right square in the "you fill in the rest..
Post by: Special T on February 09, 2015, 01:54:46 PM
"Its EASY to keep a GOOD customer, but its really hard to get a new one!"
Im convinced more competitors are created in much the same way that you became one. Good luck in your new venture!
Post by: AspenBud on February 09, 2015, 04:27:26 PM
Others switched because the new Garmin collars had more features and weren't as simple.
Now comes stuff like this and they shall sow what they reap.
The problem I see is while the Dogtra collars are good, they do break down more often than the TT stuff. TriTronics had a lock on the market for a reason, service and quality. They have a window of opportunity now so we'll see if they can improve.
I've owned two different Dogtra setups, one was the 3502 Super X. I went over to Garmin's new collars because I kept having issues with my Dogtra's and the problems were never really getting fixed when I sent them in for service. For example on one occasion I had to send the transmitter back the next day because they did not fix it. I was down e-collars for close to 30 days when it was done. I know others who had the Upland Collar from Dogtra and they also wound up leaving because of quality issues, those guys went with TT or Lovett's.
Point being, I just hunt with my dogs, I'm not a pro trainer. If I can wear out a Dogtra setup...
I'll be curious what your review is 5 years down the road Bluemoon.
Post by: Shannon on February 09, 2015, 09:04:14 PM
I'd like to hear everyone else's experiences.
Post by: Happy Gilmore on February 09, 2015, 11:04:58 PM
Post by: Blackjaw on February 10, 2015, 06:33:11 AM
Post by: RadSav on February 10, 2015, 06:54:57 AM
I really hope Dogtra is the answer for you Bluemoon! As stated the current dogs have been retired so I have not bought a Dogtra in a few years. Hopefully they seize the opportunity of poor TT customer no-service and improve their own product line to exceed the new TT performance. Would certainly be a smart business move if they did - or have.
Post by: jetjockey on February 10, 2015, 07:41:56 AM
I agree with the other comments about Dogtra. Until their product improves, I'm staying with Garmin/TT. They are copying some of TT's designs though, so that might happen.
Post by: Happy Gilmore on February 10, 2015, 09:59:26 PM
Post by: AspenBud on February 10, 2015, 10:05:48 PM
I had a Dogtra given to me as my first collar. A very old kc series used by a very, very old trainer. Passed it on and it was handed down for almost 10 years before going to collar clinic for a battery. Casual trainers usually don't use the collars enough to give batteries their memory. Old TT stuff rocked. That's why all Pros used them for 30 some odd years. In short order, many Pros are jumping ship due to Garmin. A couple west coast trainers helped develop TT to what it became. They are walking away from Garmin folks. My first experience with Dogtra has been nothing less than what one can expect when a company what's and is serious about building loyalty . Garmin isn't doing it period
I bought my 3502 Super X in 2009. I had to change the batteries in 2011 and the transmitter died due to a fault in 2012, and Dogtra claimed to have fixed the problem, sent it back, did not, and forced me to send it right back. One year later the same problem came back.
I ran to Garmin and so far have been quite happy with the product.
Post by: Happy Gilmore on February 10, 2015, 10:10:53 PM
Post by: RadSav on February 10, 2015, 10:16:11 PM
One issue has been said that people charge the units too long. 2 hours puts a max charge on Dogtra. Folks leave them all night and smoke the batteries
That's a design flaw in my mind. You know guys are going to plug 'em in and sleep on it. Should be an easy fix. Maybe it costs the consumer an extra five bucks...worth it!
Post by: constructeur on February 11, 2015, 04:41:03 PM
...just like I won't be selling my Toyota because some of the hybrid models had braking issues; in the end both outfits make great products and I'm getting what I need out of them.
Post by: AspenBud on February 11, 2015, 05:42:16 PM
One issue has been said that people charge the units too long. 2 hours puts a max charge on Dogtra. Folks leave them all night and smoke the batteries
That's a design flaw in my mind. You know guys are going to plug 'em in and sleep on it. Should be an easy fix. Maybe it costs the consumer an extra five bucks...worth it!
:yeah:
That's actually what I did. However, the transmitter started jumping all over the place power setting wise or just wanted to lock up. As I said, it took them two tries to make the problem go away but it came back a year later.
I had a Garmin Astro handheld die on me. Garmin sent me a new one instead of "fixing" the old one. Total turn around was about 5 days via snail mail.