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Equipment & Gear => Power Equipment & RV => Topic started by: PacificNWhunter on January 26, 2009, 07:50:21 AM

Title: Badlands Warranty/Customer Service.
Post by: PacificNWhunter on January 26, 2009, 07:50:21 AM: Hey guys/gals. I purchased a new Badlands 2200 pack this year and was pretty excited about using it because of all the positive feedback I have heard about it. Well I got my pack and instantly liked it, all except for one thing. I'm a smaller framed guy and I had a hard time getting the waist belt to fit. I had the waist straps pulled all the way tight on both sides, and was still not able to get a secure fit. Well I called Badlands and they gave me an RA# and told me to send the pack down and they would do what they had to in order to get me a good fit. I sent the pack down on the 12th and got it back on the 22nd. WOW. It took longer to get it when I order it from Cabelas. They ended up cutting down the waist belt for me and now it fits like a glove. Granted it is not picture perfect, you can tell they did some alteration but they really did a bang up job, I could not be happier. I've heard of their outstanding customer service, now I have experienced it. Stand up guys over there. I'll be purchasing all my future packs through them.

Jordan
Title: Re: Badlands Warranty/Customer Service.
Post by: bucklucky on January 26, 2009, 07:55:04 AM: I have to send mine back for some reairs too. I too am not big and would like to get the straps shortened up . Thanks for the post.
Title: Re: Badlands Warranty/Customer Service.
Post by: bow4elk on January 26, 2009, 07:57:28 AM: This is what you and any customer can expect from Badlands. They don't dick around with customers and issues with their packs. You are their first priority - always.
Title: Re: Badlands Warranty/Customer Service.
Post by: DOUBLELUNG on January 26, 2009, 09:04:22 AM: Wish I'd thought of that. When the waist belt on my Badlands 2200 wouldn't fit snug, I just gained 40 lbs.
Title: Re: Badlands Warranty/Customer Service.
Post by: PacificNWhunter on January 26, 2009, 11:12:20 AM: Quote from: DOUBLELUNG on January 26, 2009, 09:04:22 AM
Wish I'd thought of that. When the waist belt on my Badlands 2200 wouldn't fit snug, I just gained 40 lbs.

I tried!
Title: Re: Badlands Warranty/Customer Service.
Post by: MichaelJ on January 26, 2009, 11:37:58 PM: I just sent my 03 model back to them on friday... needed some repairs. I can't wait to get it back! I'm kinda hoping they just ship me a new one though! lol :IBCOOL:

Michael
Title: Re: Badlands Warranty/Customer Service.
Post by: PacificNWhunter on January 27, 2009, 07:39:11 AM: Quote from: MichaelJ on January 26, 2009, 11:37:58 PM
I just sent my 03 model back to them on friday... needed some repairs. I can't wait to get it back! I'm kinda hoping they just ship me a new one though! lol :IBCOOL:

Michael

Hope they get it all tuned up for you....again great group of people over there. I hate getting new packs, I'd take my old one repaired rather then break in a new one!
Title: Re: Badlands Warranty/Customer Service.
Post by: MichaelJ on January 27, 2009, 11:18:40 AM: I had three broken buckels, the zipper on the "back pad" had seperated, and the stitching was coming loose on one of the "wings" where it attaches to the main pack. Plus the Aluminum stays on the inside kept turning and the edges were digging into my back... It definitely needed a tune up! lol

Michael
Title: Re: Badlands Warranty/Customer Service.
Post by: bucklucky on January 27, 2009, 11:22:14 AM: Mines too blood stained now, wonder if I will get a new one :chuckle:
Title: Re: Badlands Warranty/Customer Service.
Post by: PacificNWhunter on January 27, 2009, 11:28:10 AM: Quote from: bucklucky on January 27, 2009, 11:22:14 AM
Mines too blood stained now, wonder if I will get a new one :chuckle:

They ask that it be returned with quote "2. Pack's must be clean and free of Blood and Any other Mysterious substances. " :)
Title: Re: Badlands Warranty/Customer Service.
Post by: bucklucky on January 27, 2009, 12:01:31 PM: I soake dit in cold water and detergent . Most of it is out now.
Title: Re: Badlands Warranty/Customer Service.
Post by: PacificNWhunter on January 28, 2009, 07:25:09 AM: Here you go Jon, hope this helps.
Title: Re: Badlands Warranty/Customer Service.
Post by: archery288 on January 28, 2009, 07:39:20 AM: Thanks Jordan! I appreciate it. The last pictures of you wearing it is where you can really tell the difference!
Title: Re: Badlands Warranty/Customer Service.
Post by: PacificNWhunter on January 28, 2009, 11:37:02 AM: Glad I could help. :)
Title: Re: Badlands Warranty/Customer Service.
Post by: bow4elk on January 28, 2009, 11:47:55 AM: Guys, yesterday I relayed the sentiments of this post to the guys over at Badlands. I'm working with them on some new designs and will be testing them this spring. Anyone have the Diablo or any feedback you'd like to provide on it? I'd love to hear it.

One thing to know about Vortex (parent company) is they would much rather fix something than have guys throw/give a pack away to buy a new one, even if they are buying another Badlands product. They are focused on a more traditional business model of: design a great product, then stand behind it till the end. They won't replace your packs unless you've really wasted them somehow (good luck with that...).
Title: Re: Badlands Warranty/Customer Service.
Post by: MichaelJ on February 11, 2009, 04:30:27 PM: Well guys I finally got my pack back from badlands.... they fixed everything I wanted them to except for the internal frame system...
Like I mentioned earlier I don't know what happened but the aluminum stays inside the pack started to twist and their edges kept knifing into my shoulder blades. I can see where they put a few stitches into the tops of where the stays are located to try and keep them seated but they twist just as bad as ever... Pretty disappointed and was a little peeved but I calmed down and called them up. Guy said he'll send UPS back to my place with a pickup order and they'll get it back and try to see whats wrong with it and figure it out. Not sure if it needs new aluminum rods or what but I'm tired of having this pack out of comission... didn't use it at all last fall because of this problem and was looking forward to getting it back and putting it to use.... I guess not.

Michael
Title: Re: Badlands Warranty/Customer Service.
Post by: PacificNWhunter on February 12, 2009, 07:10:26 AM: Have you ever just tried pulling the aluminum stays out and bending/twisting them yourself? I'm surprised they did not replace the stays while the pack was down there since you mentioned the problem. I took mine out and bent them a little to fit the curve of my back and they have been great so far, I'll watch out though the same problem.