Hunting Washington Forum

Equipment & Gear => Scopes and Optics => Topic started by: teanawayslayer on December 30, 2016, 08:52:40 AM

Title: Zenray customer service
Post by: teanawayslayer on December 30, 2016, 08:52:40 AM: Has anyone dealt with them before? I sent an email 4 days ago trying to get my ed3's sent in for warranty. As of today no return email. I was going to send them in last year but got busy with other hunts and always seemed to need them. Last year I did the same thing I did this year with the email. I had the same issue. I know other companies are a little quicker response time. It is the holiday season so I will give them the benefit of the doubt. Has anyone else had problems with them getting back to you? I can't even find a number on there website to contact them.
Title: Re: Zenray customer service
Post by: jackelope on December 30, 2016, 09:03:44 AM: @ZRS-8x42
Title: Re: Zenray customer service
Post by: highside74 on December 30, 2016, 09:07:28 AM: Send them an email saying you want to be a dealer and leave your phone number. I bet they get back to you in 20 minutes. :chuckle: :dunno: :tup:
Title: Re: Zenray customer service
Post by: jackelope on December 30, 2016, 09:10:02 AM: That should send Charles a notification and I bet he responds here. They've always seemed to get great reviews here. I have to wonder if there was a disconnect somewhere.
Keep an eye on this thread.
Title: Re: Zenray customer service
Post by: Bill W on December 30, 2016, 10:03:00 AM: maybe they have the period between x-mas and new years off as holidays.
Title: Re: Zenray customer service
Post by: Bean Counter on December 30, 2016, 10:11:55 AM: :yeah: They were great when I dealt with them. I'd give 'em a little grace given the holidays. :twocents:
Title: Re: Zenray customer service
Post by: pianoman9701 on December 30, 2016, 12:17:53 PM: I've sent Charles a PM. He should respond shortly. They're a stand-up company.
Title: Re: Zenray customer service
Post by: HntnFsh on December 30, 2016, 08:13:16 PM: Ive had eye cup issues with mine a couple times. A bit too rough on them. He has always treated me great. Prompt and fast!
Title: Re: Zenray customer service
Post by: teanawayslayer on December 30, 2016, 08:16:42 PM: Thanks for all the input. I love my ed3's. I'm sure after the holidays are over we will get it taken care of! :tup:
Title: Re: Zenray customer service
Post by: 81husky on January 02, 2017, 08:25:34 PM: I've been waiting for over a week on an e-mail too about issues on a brand new pair. Hopefully Charles will get back to work after the holidays.
Title: Re: Zenray customer service
Post by: HntnFsh on January 03, 2017, 06:57:11 PM: Looks like Charles hasn't been on here since Oct. 7th. Pretty surprised at that. Hope you hear from him soon!
Title: Re: Zenray customer service
Post by: HntnFsh on January 03, 2017, 07:00:33 PM: Heres some more contact info./

Address: 1915 NW Amberglen Pkwy #400, Beaverton, OR 97006
Phone: (503) 360-5352
Title: Re: Zenray customer service
Post by: ZRS-8x42 on January 04, 2017, 10:36:13 AM: sorry, I was out on vacation in the last week. So did most of my staff. I will PM @teanawayslayer to get the warranty taken care of.

Thank you all for your support and I wish everyone a Happy and Successful 2017.

Charles
Title: Re: Zenray customer service
Post by: teanawayslayer on January 19, 2017, 02:30:53 PM: A big thanks to charles at zen ray! Sent them in and they returned me a brand new pair of ed4's. Great glass! :tup:
Title: Re: Zenray customer service
Post by: pianoman9701 on January 19, 2017, 02:46:36 PM: Good to hear. :tup:
Title: Re: Zenray customer service
Post by: jackelope on January 19, 2017, 03:04:12 PM: Quote from: teanawayslayer on January 19, 2017, 02:30:53 PM
A big thanks to charles at zen ray! Sent them in and they returned me a brand new pair of ed4's. Great glass! :tup:

:tup:
Title: Re: Zenray customer service
Post by: HntnFsh on January 19, 2017, 05:22:55 PM: That's excellent service. I'm not surprised!