Post by: Naches Sportsman on November 22, 2017, 12:27:00 PM
Post by: JDHasty on November 22, 2017, 12:41:35 PM
Stay away from Nikon. Their customer service is terrible. I've been battling them the last month to repair my rangefinder due to defective workmanship and they told me it'll come at a cost upfront. Pure bologna in this day and age. I for one told them to pound sand. I will see what my buddy can do for me since he's a Nikon dealer, but know after dealing with Nikon, I will never buy or say good things about them again.
They have ways of doing that to folks
http://hunting-washington.com/smf/index.php/topic,220597.msg2940484.html#new
Post by: Naches Sportsman on November 22, 2017, 12:46:36 PM
Post by: Bob33 on November 22, 2017, 01:21:29 PM
Post by: huntnphool on November 22, 2017, 01:29:07 PM
Post by: buglebuster on November 22, 2017, 02:05:42 PM
Post by: Jellymon on November 22, 2017, 02:14:40 PM
I will admit the glass seemed pretty good for the price, the build quality just was lacking IMO.
Post by: NRA4LIFE on November 22, 2017, 02:17:19 PM
Post by: Timberstalker on November 22, 2017, 02:22:29 PM
Pretty solid CS. :twocents:
Post by: Antlershed on November 22, 2017, 09:25:58 PM
Sorry to hear that, I've had the complete opposite experience. :dunno: http://hunting-washington.com/smf/index.php/topic,138569.msg1840304.html#msg1840304Same here. Had a pair of Monarchs that were 10+ years old. Something came loose and was rattling internally. Sent them in, and was sent a brand new pair of binos within a couple weeks. :twocents:
Post by: deerlick on November 22, 2017, 10:12:50 PM
Post by: Born2late on November 22, 2017, 10:30:17 PM
Leica on the other had has lost my business forever.
Post by: BKMFR on November 23, 2017, 05:37:54 AM
Post by: Buzz2401 on November 23, 2017, 08:00:54 AM
Post by: W_Ellison2011 on December 14, 2017, 06:12:06 PM
Post by: jackelope on December 14, 2017, 06:18:21 PM
Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!
The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
Post by: W_Ellison2011 on December 14, 2017, 06:49:28 PM
Idk what to tell you man.. I have been using a vortex Viper HS LR 4-16x50 on my 300 wby mag for 3-4 years now with 0 issues. That rifle REALLY thumped hard before I got the brake put on it but the scope has held up to all of it and even being knocked around in the truck and through nasty weather while hiking and looking for bears. Maybe I got lucky? Idk. my buddies have had the same experiences as me with their Vortex scopes. 0 issues.Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!
The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
Post by: jdb on December 14, 2017, 07:31:33 PM
Post by: lokidog on December 14, 2017, 07:43:55 PM
Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!
The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
Years ago on my moose hunt, the guide was talking up his Vortex that they sent him to replace the one that quit working... why did it fall apart in the first place?
Post by: Jellymon on December 14, 2017, 08:01:53 PM
With all due respect I will not buy a vortex as long as they continue to use names like viper. Very mall cop ninja imho
Yep, because the #1 thing i look for in my optics is a good name. :chuckle:
Post by: Karl Blanchard on December 14, 2017, 08:08:44 PM
BullBlasters spotter broke in half too! IN HALF!!!! :chuckle:Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!
The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
That's been my experience as well. Everything vortex I've owned required fixing within a couple seasons. Thank goodness I had my Nikon topped. 243 with me in 2015 when my reticle broke and would spin with my power ring on the vortex viper. No more for me. Fantastic CS though I will give them that. Wish all companies did it that way
Post by: jdb on December 14, 2017, 08:20:57 PM
i know it sounds ridiculous.. but seriously there are several comparable brands of at the very least equal quality and price point so why would I choose the one that sounds like it was named by a 7th graderWith all due respect I will not buy a vortex as long as they continue to use names like viper. Very mall cop ninja imho
Yep, because the #1 thing i look for in my optics is a good name. :chuckle:
Post by: Bob33 on December 14, 2017, 08:29:25 PM
Post by: wastickslinger on December 14, 2017, 08:32:10 PM
Post by: W_Ellison2011 on December 14, 2017, 08:54:05 PM
Fought Nikon one time. Never will buy again. Vortex on my last dozen or more purchases. Not a single complaint. But after reading this I may not buy any more vortex. Last thing i need is a product that sounds like it belongs to a mall cop. Loldon't let the haters scare you away. Every brand has their issues. I would rather buy a product with a strong backing from the company than something at the same price point that I will have to either fight with them to fix/replace or they won't cover. I mean I take good care of my optics so I really don't worry that much but I know that IF something ever did go wrong with my vortex pieces that I can just contact them and send it in and bam fixed or replaced. I will also put vortex glass up against any leupold of the same price and I do like leupold as well! Also... who cares about the name? If the glass is good and it works really well then the model name shouldn't matter.
Post by: Karl Blanchard on December 14, 2017, 09:02:16 PM
Post by: Timberstalker on December 14, 2017, 09:04:59 PM
Fought Nikon one time. Never will buy again. Vortex on my last dozen or more purchases. Not a single complaint. But after reading this I may not buy any more vortex. Last thing i need is a product that sounds like it belongs to a mall cop. Lol
I’m with you, 100%.
Post by: cbond3318 on December 14, 2017, 09:09:54 PM
Post by: wastickslinger on December 14, 2017, 10:43:21 PM
Fought Nikon one time. Never will buy again. Vortex on my last dozen or more purchases. Not a single complaint. But after reading this I may not buy any more vortex. Last thing i need is a product that sounds like it belongs to a mall cop. Loldon't let the haters scare you away. Every brand has their issues. I would rather buy a product with a strong backing from the company than something at the same price point that I will have to either fight with them to fix/replace or they won't cover. I mean I take good care of my optics so I really don't worry that much but I know that IF something ever did go wrong with my vortex pieces that I can just contact them and send it in and bam fixed or replaced. I will also put vortex glass up against any leupold of the same price and I do like leupold as well! Also... who cares about the name? If the glass is good and it works really well then the model name shouldn't matter.
Sorry I should have inserted mr eye rolling emoji. Poor attempt at sarcasm. Vortex rocks.
Post by: birddogdad on December 15, 2017, 06:38:32 AM
Post by: huntnphool on December 17, 2017, 05:23:55 PM
long gone are the days of true top customer service. Customer care has very much changed over the years......
I disagree, there are still quality companies out there. :twocents: http://hunting-washington.com/smf/index.php/topic,143206.msg1900531.html#msg1900531
Post by: grundy53 on December 17, 2017, 05:44:39 PM
My Vortex spotter did the same thing during my elk hunt this year. They are fixing it right now. First problem I've had with any of my Vortex items. But it's pretty much soured me on them.Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!
The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
Sent from my SM-G950U using Tapatalk
Post by: jackelope on December 17, 2017, 06:12:54 PM
pm sent.My Vortex spotter did the same thing during my elk hunt this year. They are fixing it right now. First problem I've had with any of my Vortex items. But it's pretty much soured me on them.Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!
The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
Sent from my SM-G950U using Tapatalk
Post by: Okanagan on December 17, 2017, 07:05:43 PM
Years ago I bought fairly low end Nikon binoculars that came with a warranty of a year or so. We baby optics, but within weeks the insides came loose and one side would no longer focus. Nikon sprang a service fee ($35 ?) to honor their warranty and I grudgingly paid and sent them in, paying shipping both ways. They came back with the same problem. I phoned Nikon Customer service and got a rude woman who told me that I had broken them again and that they would fix them again for the service fee. No way.
Several years later I was talking to a Nikon rep at the Sportsman’s Show in Puyallup and mentioned my experience. He said that Nikon had set out to improve CS and to send in the binos again. They sent me new Monarchs, a significant upgrade at no cost. That was over five years ago.
Post by: Pinetar on December 17, 2017, 07:08:32 PM
Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!
The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?
:yeah: I have a Vortex as a truck spotting scope and had the same thing happen. It just rides on my back seat with the neoprene cover and always comes apart in the middle. At the factory for warranty now.
They told me I was the first one with this problem, ya right. Hope they fix it
Post by: TheSkyBuster on December 17, 2017, 07:30:49 PM
Post by: Jellymon on December 17, 2017, 09:46:40 PM
If only there were a top quality optics manufacturer that stood behind their products forever, 100%, no questions asked, and manufactured them in America? Wait, I seem to remember my grandfather talking about such a Place (https://www.leupold.com/leupold-dna/lifetime-guarantee).
The majority of Leupolds binoculars are made overseas.
Post by: CAMPMEAT on December 22, 2017, 07:42:43 PM
Post by: Timberstalker on December 24, 2017, 07:00:54 AM
My $55,000.00 Duramax had an issue. I really don't understand why all the complaining. Send it in, get it fixed or buy a $1000 pair of binos, scopes, whatever and hope those don't have a problem... Stuff does happen.
Be careful getting all reasonable, Campmeat.
Post by: CAMPMEAT on December 24, 2017, 07:52:59 AM
My $55,000.00 Duramax had an issue. I really don't understand why all the complaining. Send it in, get it fixed or buy a $1000 pair of binos, scopes, whatever and hope those don't have a problem... Stuff does happen.
Be careful getting all reasonable, Campmeat.
Thanks. I try to be fair and balanced in my comments.... :tup: