Post by: Stein on April 25, 2018, 10:48:39 AM
So, I contact seller and let them know what is going on. They say tough, it says delivered, don't bother me. I call UPS and they say the original shipper has to contact them or they won't lift a finger. I can't talk to the driver or anything. I call Amazon, they have the order on their screen but won't do anything unless the seller contacts them. I contact seller again, saying I'm not asking for a refund or replacement, just for them to go to their Amazon account and click the button that says the item didn't arrive. Again, seller won't do anything.
So, I file a claim with eBay, they instantly side with seller and close the claim. There is no way to appeal or talk to a human, they simply deny my refund - which I never asked for. As a bonus, it won't post my negative feeedback, apparently they limit feedback when you aren't happy. As a last ditch effort, I call the bank and since I happened to use a debit, no dice. Even with a credit card, with the seller having delivery confirmation they won't budge.
Somebody has my item and I'm out a little over $100. The most frustrating thing is that I don't know how to prevent it other than not buying stuff off of eBay.
Here is an update on the process and result so far:
Seller - Basically said pound sand, won't lift a finger.
UPS - Tried to file a claim, claim was cancelled since I was the recipient, not seller. There is no way to figure out who the driver was to contact them directly (we have many in our area).
Amazon - Since it wasn't my account, they refused to either contact UPS or open a claim.
eBay - Claim opened, then denied with no reason or any communication or questions. I tried to get them to have the seller file a claim with Amazon, they sent form denial saying no refund will be issued.
Debit Card Bank - First call no progress. Second call resulted in claim being opened. They didn't ask for any documentation, receipts, e-mail communication or anything else.
Paypal - Waiting to see what happens with the bank, probably my last moderately easy option.
Post by: Skillet on April 25, 2018, 11:07:18 AM
Seller has probably decided your potentially negative feedback isn't incentive enough to start the processes on your behalf.
Not any kind of satisfactory outcome, but it is what it is
Post by: Sitka_Blacktail on April 25, 2018, 11:14:14 AM
Post by: Fl0und3rz on April 25, 2018, 11:22:14 AM
The most frustrating thing is that I don't know how to prevent it other than not buying stuff off of eBay.
That and use credit card. The chargeback is the only leverage you have over seller in this instance, which you need to act on your behalf. You say the CC Co. won't do it. Change CC Cos.
Also be on the lookout for class actions and make a claim. This type of stuff can go on for some time. But ultimately enough people are screwed that attorneys take notice and get on the gravy train.
Sorry to hear and thanks for the heads up.
Post by: kselkhunter on April 25, 2018, 11:34:45 AM
Post by: Stein on April 25, 2018, 11:35:19 AM
Post by: Stein on April 25, 2018, 11:36:50 AM
The ebay phone number to file an appeal is 866-540-3329? Are they just not answering the phone or ?
It's pretty cut and dry, there are many, many cases just like this and if there is a delivery confirmation they absolutely always rule in favor of the seller. The problem is you file a claim for a refund, you can't file a claim to force the seller to click a button in their Amazon account.
Post by: Skyvalhunter on April 25, 2018, 11:37:07 AM
Post by: buckcanyonlodge on April 25, 2018, 11:38:47 AM
Post by: Stein on April 25, 2018, 11:47:17 AM
Did you use Pay Pal. If you did file a claim...they will withhold the funds from the seller until it is solved.
Paypal points you back to eBay to file the claim, they are the same company. I always use a card through Paypal thinking that provided me the most levels of protection.
Post by: bigdave on April 25, 2018, 11:59:28 AM
Post by: 762Armo on April 25, 2018, 12:24:37 PM
As a last ditch effort, I call the bank and since I happened to use a debit, no dice.Did they actually file the claim for you, or said it won't be approved and didn't bother filing the claim?
Post by: biggfish on April 25, 2018, 12:33:47 PM
Ebay and PayPal are separate companies, they used to be affiliated but no longer. EBay is actually dripping PayPal as a payment method.Did you use Pay Pal. If you did file a claim...they will withhold the funds from the seller until it is solved.
Paypal points you back to eBay to file the claim, they are the same company. I always use a card through Paypal thinking that provided me the most levels of protection.
Sent from my LG-K425 using Tapatalk
Post by: Stein on April 25, 2018, 12:47:24 PM
As a last ditch effort, I call the bank and since I happened to use a debit, no dice.Did they actually file the claim for you, or said it won't be approved and didn't bother filing the claim?
I called back and pushed the issue and got a claim filed. I don't have much hope, but we'll see. The story is getting pretty complicated the further I get from the transaction and not much fun to try to explain - I used your bank's debit card to pay Paypal who paid an Ebay dude who ordered an item from Amazon that gave it to UPS who then delivered it to the wrong house.
Post by: Stein on April 25, 2018, 12:48:36 PM
Ebay and PayPal are separate companies, they used to be affiliated but no longer. EBay is actually dripping PayPal as a payment method.Did you use Pay Pal. If you did file a claim...they will withhold the funds from the seller until it is solved.
Paypal points you back to eBay to file the claim, they are the same company. I always use a card through Paypal thinking that provided me the most levels of protection.
Sent from my LG-K425 using Tapatalk
Huh, didn't know that. When I open that transaction in my PayPal account, there is a link to file a claim and it goes back to eBay. I'll have to check to see if there is another way, it isn't advertised for sure.
EDIT: Looks like there is a separate process, I'm thinking I will wait to see what happens with the bank and then go to PayPal if that doesn't work. If nothing else, the seller gets to handle a bunch of paperwork.
Post by: pianoman9701 on April 25, 2018, 03:20:03 PM
Also, never use a debit card online for anything, ever, period. If the company you use it with is shady or gets hacked and your account is cleaned out, it'll take weeks to get your own money back. Using a credit card keeps your bank accounts safe and when you call the institution to report your credit card stolen, it doesn't affect your cash, your checking account, or your savings. They just take the charges off of the credit card and issue you a new one.
Post by: baker5150 on April 25, 2018, 03:46:08 PM
Never use PayPal and never use your debit card online for anything, ever. Always use a credit card and if possible, a preferred credit card, like Chase Sapphire. Seller doesn't want to take care of you? Your charges get reversed immediately.
Also, never use a debit card online for anything, ever, period. If the company you use it with is shady or gets hacked and your account is cleaned out, it'll take weeks to get your own money back. Using a credit card keeps your bank accounts safe and when you call the institution to report your credit card stolen, it doesn't affect your cash, your checking account, or your savings. They just take the charges off of the credit card and issue you a new one.
What's the issue with using PayPal?
Post by: Buzz2401 on April 25, 2018, 04:31:45 PM
Post by: carpsniperg2 on April 25, 2018, 04:58:53 PM
Only time I have had problems on eBay in many years is just like you. These sellers listing items from amazon they don’t have in possession or don’t know. Then something shows up other then what was listed or gets lost then it big problems. If it’s anything over like 20.00 I send the seller a message asking if they physically have the item. No response or not in there hands I don’t buy. Haven’t had a problem since I learned just like what you had happen.
Post by: Encore 280 on April 25, 2018, 05:54:57 PM
Post by: pianoman9701 on April 26, 2018, 06:27:52 AM
They defer to the seller's platform, Ebay in this case. It's all in Stein's story. If you pay directly, your credit card company is YOUR advocate in disputes. PayPal is not.Never use PayPal and never use your debit card online for anything, ever. Always use a credit card and if possible, a preferred credit card, like Chase Sapphire. Seller doesn't want to take care of you? Your charges get reversed immediately.
Also, never use a debit card online for anything, ever, period. If the company you use it with is shady or gets hacked and your account is cleaned out, it'll take weeks to get your own money back. Using a credit card keeps your bank accounts safe and when you call the institution to report your credit card stolen, it doesn't affect your cash, your checking account, or your savings. They just take the charges off of the credit card and issue you a new one.
What's the issue with using PayPal?
Post by: pianoman9701 on April 26, 2018, 06:45:40 AM
Post by: baker5150 on April 26, 2018, 08:31:04 AM
They defer to the seller's platform, Ebay in this case. It's all in Stein's story. If you pay directly, your credit card company is YOUR advocate in disputes. PayPal is not.Never use PayPal and never use your debit card online for anything, ever. Always use a credit card and if possible, a preferred credit card, like Chase Sapphire. Seller doesn't want to take care of you? Your charges get reversed immediately.
Also, never use a debit card online for anything, ever, period. If the company you use it with is shady or gets hacked and your account is cleaned out, it'll take weeks to get your own money back. Using a credit card keeps your bank accounts safe and when you call the institution to report your credit card stolen, it doesn't affect your cash, your checking account, or your savings. They just take the charges off of the credit card and issue you a new one.
What's the issue with using PayPal?
Paypal will at least put a hold on the funds.
Post by: pianoman9701 on April 26, 2018, 08:46:06 AM
Post by: Fl0und3rz on April 26, 2018, 10:18:11 AM
Always use a credit card and if possible, a preferred credit card, like Chase Sapphire. Seller doesn't want to take care of you? Your charges get reversed immediately.
I would never recommend Chase. With any credit card with the Visa or Mastercard processing network, used as a credit card at the POS, you should be able to avail yourself of the chargeback feature of credit accounts.
The chargeback is not available on debit accounts. It is not a feature of a particular bank. BECU does it just the same as Chase. Where they might differ is in their institutional willingness to help you through the process. Perhaps with a preferred card at Chase, they won't give you the runaround. I don't get a runaround with BECU.
https://www.nerdwallet.com/blog/credit-cards/credit-card-chargebacks/
Also, never use a debit card online for anything, ever, period. If the company you use it with is shady or gets hacked and your account is cleaned out, it'll take weeks to get your own money back. Using a credit card keeps your bank accounts safe and when you call the institution to report your credit card stolen, it doesn't affect your cash, your checking account, or your savings. They just take the charges off of the credit card and issue you a new one.
Again, BECU shines here. The wife has had to have numerous cards issued due to attempted fraudulent charges - most likely due to POS transactions in Seattle. BECU has immediately identified fraudulent activity, often before we do, the process is quick and relatively painless, and never are any of our funds in jeopardy and are available at all times during the rectification. Their fraud detection measures are pretty sophisticated, and their customer service is top notch.
Post by: pianoman9701 on April 26, 2018, 10:32:41 AM
Post by: Fl0und3rz on April 26, 2018, 10:55:06 AM
Post by: Stein on April 26, 2018, 11:24:45 AM
With others, there has been much more involvement and some are hesitant to open a case. This charge was with Chase and they were ok so far, I had one transfer to get to the right person, but they didn't seem overly knowledgeable about the process and weren't able to explain the computerized questions much so I had to guess at a few. They at least sounded like they were in the US. They did issue a temporary credit subject to review, but didn't have any info on what that review looks like, how long it takes, whether I can submit an explanatory statement, e-mails, etc or anything else.
There are federal guidelines and rules, but like any business, they can be easy or hard to deal with. They can also choose to lean on one side or the other or even eat the loss themselves. The rules are the minimum, my experience is they can do much more if they choose to.