Post by: Wild Bill on July 26, 2018, 06:56:41 PM
Facts... amazing truck. Healthy...
The rest of the story...
Took the truck to a local shop for the 60k service. They’ve been in town since I was a kid.20+ yrs ago.
3k latter tranny blows. I’m in KY.
Dealership in KY says mech put wrong fluid in tranny.
Mech proves false, with a compatable fluid.
Dealership asks to tear into tranny (I assume a mistake on me here), I approve.
They find “ loose tranny pan bolts, a hole in a “”aftermarket filter”” and degrade craftsmanship of the job.
Dealership finds entire power train warranty void for aftermarket parts.
Mech looking into issue...
I talk with an Audi mech buddy at a high level In Audi... he says the mech is prolly wrong. Dealerships don’t head hunt, and to caution their side “”generally””
Thoughts...
My wife is about to abort my scalp... the dealership has me wondering. The mech has me confused. I thought I was doing the right thing at 58k. I’m about to coast it off a cliff and buy a pinto.
Post by: Mark Brenckle on July 26, 2018, 07:05:56 PM
Post by: timberghost72 on July 26, 2018, 07:44:57 PM
Post by: JWEBB on July 26, 2018, 11:04:25 PM
Post by: jackelope on July 26, 2018, 11:30:26 PM
Second. If they say there’s a “hole” in the filter have them show it to you. They have to prove that part X caused the failure in order to decline warranty coverage. This is more involved than someone just saying so. If there’s shoddy workmanship and a transmission filter that is faulty, then that’s not the dealership’s problem or Chrysler’s problem. That fault lies on the shop who installed the parts.
Third. If there is a bunch of aftermarket performance parts installed in the drivetrain of the vehicle, then maybe there shouldn’t be any powertrain warranty. What sorts of aftermarket parts are we talking about? You can’t completely modify the drivetrain of a vehicle and then expect the manufacturer to pay for it.
I would ask them to show you the faulty filter or whatever caused your problems and have them explain to you, in person standing at your truck, why there is no warranty coverage for the failure. Aftermarket parts do fail, as do factory parts. The fault lies in whose parts failed causing the problem.
Need more info. Bottom line.
Post by: jackelope on July 26, 2018, 11:32:30 PM
Post by: jackelope on July 26, 2018, 11:35:30 PM
I talk with an Audi mech buddy at a high level In Audi... he says the mech is prolly wrong. Dealerships don’t head hunt, and to caution their side “”generally””
What does this mean?
Post by: Wild Bill on July 27, 2018, 08:04:49 AM
They are calling the filter aftermarket somehow.
They are very hung up on the loose bolts proving that the work “was shorty”.
I have a picture of the filter with a tear in the seam, but have no clue how they could prove loose bolts, or the tear wasn’t done when they tried to remove it.
Invoice shows a compatable filter, and a compatable fluid.
Post by: Wild Bill on July 27, 2018, 08:07:08 AM
I talk with an Audi mech buddy at a high level In Audi... he says the mech is prolly wrong. Dealerships don’t head hunt, and to caution their side “”generally””
What does this mean?
He was the boss man at Audi. Basically he said they have no real reason or gain to feed a line of bs despite what people think. And often time prefer tomwarranty it vs have a consumer pay as the money is guaranteed, and the consumer comes back.
Post by: Wild Bill on July 27, 2018, 08:09:37 AM
So I slightly misunderstood.
They have not tried to warranty the tranny nor notified Chrysler as they feel the warranty would no doubt be voided if they do. So they’re standing by waiting on me.
The local shop swears all was well.
The truck ran fine from 58-63 k no issues...
Not sure if I should try a lawyer, or risk the warranty.
Post by: gasman on July 27, 2018, 08:29:14 AM
Stick to your guns, make sure either the lo am shop covers the cost of repairs for possible shotty workmanship, or Mopar warranty it.
Hope it works out the best for you.
On a side note, I only take my vehicle to dealership for work during warranty coverage for this very reason. All work is documented in there computer, but after that, I'll do the work my self. It's even cheaper to have the dealership do my oil change on diesel motor, $69 And then they call me with a survey and after I do the phone survey I get a $25 off any service on my next visit :tup:
Post by: Knocker of rocks on July 27, 2018, 08:34:36 AM
Got off the phone with the dealership....
So I slightly misunderstood.
They have not tried to warranty the tranny nor notified Chrysler as they feel the warranty would no doubt be voided if they do. So they’re standing by waiting on me.
The local shop swears all was well.
The truck ran fine from 58-63 k no issues...
Not sure if I should try a lawyer, or risk the warranty.
Is it a Mopar warranty, or an aftermarket extended warranty at this point?
If they say there’s a “hole” in the filter have them show it to you. They have to prove that part X caused the failure in order to decline warranty coverage. This is more involved than someone just saying so. If there’s shoddy workmanship and a transmission filter that is faulty, then that’s not the dealership’s problem or Chrysler’s problem. That fault lies on the shop who installed the parts.
Would a "hole" in a tranny filter even cause a broken in transmission to fail in only 3,000 miles? This isn't an engine, seems like you could run without a filter and all would be fine?
Am I crazy to think this?
Maybe the filter supplies some needed back pressure for the valve box to operate correctly? The last AT filter I changed was in a 1982 Chevy S10 with 62K original miles, so I may know squat for modern stuff.
Post by: Woodchuck on July 27, 2018, 08:44:24 AM
Post by: jackelope on July 27, 2018, 09:16:42 AM
The truck has zero aftermarket anything on. Bone stock.
They are calling the filter aftermarket somehow.
They are very hung up on the loose bolts proving that the work “was shorty”.
I have a picture of the filter with a tear in the seam, but have no clue how they could prove loose bolts, or the tear wasn’t done when they tried to remove it.
Invoice shows a compatable filter, and a compatable fluid.
I spent 10-ish years working for a Chrysler dealer and have worked for Ford for the last 5.5 years. I sort of know how it works.
If the filter wasn't a Mopar filter, it is an aftermarket filter. Has no bearing on warranty or not. You can maintain your truck however you see fit. As long as you do it when you're supposed to, you're fine. You can do it yourself if you want...just keep a record of what you did when. Keep receipts of the parts you purchased, maybe a log with date and miles, etc. That's all you need to do.
If the truck has zero aftermarket modifications, then there are zero reasons for them to void your entire powertrain warranty. Literally zero reasons.
They can't void the entire powertrain warranty because you put an aftermarket filter in the transmission. When you say entire powertrain, to me that means engine and all internally lubricated components, transmission, transfer case, front and rear differentials, hubs, etc. They simply won't do that.
The dealer has to be able to prove that whatever they're saying caused the failure actually caused the failure. So...if they can prove that loose trans pan bolts caused your trans to fail, then you're in trouble....but they can't.
I talk with an Audi mech buddy at a high level In Audi... he says the mech is prolly wrong. Dealerships don’t head hunt, and to caution their side “”generally””
What does this mean?
He was the boss man at Audi. Basically he said they have no real reason or gain to feed a line of bs despite what people think. And often time prefer tomwarranty it vs have a consumer pay as the money is guaranteed, and the consumer comes back.
Warranty work is easy money. 99% of dealership service advisors and service managers are paid by commission. There is more gross profit in a warranty transmission replacement than there is in a customer pay unit. We make a lot of money doing warranty work.
Post by: jackelope on July 27, 2018, 09:20:12 AM
Got off the phone with the dealership....
So I slightly misunderstood.
They have not tried to warranty the tranny nor notified Chrysler as they feel the warranty would no doubt be voided if they do. So they’re standing by waiting on me.
The local shop swears all was well.
The truck ran fine from 58-63 k no issues...
Not sure if I should try a lawyer, or risk the warranty.
They don't have to "try" to cover the transmission under warranty. They disassemble it, report their findings to Chrysler and Chrysler tells them whether to fix it or replace it. If the transmission failed because of the filter, your aftermarket shop should be covering the repair. If not, Chrysler should be covering the repair. There would be no reason to void the warranty on your entire powertrain. They just can't do that...
Have you talked to the service manager through all of this and asked him to prove whatever they're saying caused the failure of your transmission? Or are you just dealing with a service advisor?
Post by: Wild Bill on July 27, 2018, 12:13:31 PM
Jackalope, appreciate the input greatly.
It’s a fleetguard filter.
The local shop is working with fleetguard on the filter issue. The dealership
Is still saying not to submit the claim.
But Chrysler customer service said they’d foot the bill to tow it to a new shop. And to them it sounds like a faulty tranny. And if not feetguard is working with me as well as the local shop...
Just be serveral days of waiting now lol
Post by: Knocker of rocks on July 27, 2018, 12:17:59 PM
You guys are *censored*es.
You're joking, right?
Post by: jackelope on July 27, 2018, 12:39:55 PM
:chuckle:
Post by: h20hunter on July 27, 2018, 01:23:54 PM
Post by: jackelope on July 27, 2018, 02:15:26 PM
Back up the warranty gravy truck and start pouring!!!
Right?
Seems weird to me that the dealer is resisting.
Post by: dewandgin on July 27, 2018, 06:21:13 PM
Post by: Knocker of rocks on July 27, 2018, 08:05:20 PM
Ask them for point of failure. A seam torn on a transmission filter that is submerged in the pan will not cause the transmission to fail. Been in the business 29+ years.
What would happen if the filter wasn’t even there? Seems like a broken-in transmission with fresh fluid wouldn’t give up the ghost even if the filter was omitted?
Post by: Bofire on July 27, 2018, 08:57:19 PM
Carl
Post by: Wild Bill on July 28, 2018, 05:53:32 AM
You guys are *censored*es.
You're joking, right?
Haha! Well that was supposed to say B...a... d...@$$e$.
Def looks bad thhough😂
Apologies if anyone thought I was down playing those that have helped me out here. Been very helpful.
Post by: jackelope on July 28, 2018, 07:26:14 AM
Ask them for point of failure. A seam torn on a transmission filter that is submerged in the pan will not cause the transmission to fail. Been in the business 29+ years.
What would happen if the filter wasn’t even there? Seems like a broken-in transmission with fresh fluid wouldn’t give up the ghost even if the filter was omitted?
A while back, then new Grand Cherokees had an issue where the filters would come loose. We’d find them laying in the pan. Vehicle would not move.
Post by: Knocker of rocks on July 29, 2018, 08:37:44 AM
I still chuckle overthe brazeness of that.
Post by: Woodchuck on July 30, 2018, 10:11:50 AM
Post by: jackelope on July 30, 2018, 10:48:37 AM
Is this work and battle under the Mopar warranty, or under a third party warranty. My Gf's car had the idler arm bolt break, and it's kind of a big deal. The third party warranty didn't want to cover it because they claimed "the idler arm bolt isn't part of the idler assembly" (which was covered). They backed down when I told them that they will have to explain that logic to a judge.
I still chuckle overthe brazeness of that.
I would assume he's working under the 5yr/60k mile powertrain warranty from the factory.
Service contracts are very specific on what's covered and what's not covered. Some specifically don't cover "bolts" at all. I'm honestly surprised they backed down. If it's not a component listed for coverage on the contract you purchased, it's not covered 99.9% of the time.
Post by: Wild Bill on July 30, 2018, 06:04:29 PM
Took it to a new shop. Service manager sounded encouraging on the phone, and in person so we will see.
Should find out soon. Realllllll tired of paying for a rental car, so hopefully they decide to push a warranty, and i can get a loaner. win win. Rentals are spendy. lol
WB
Post by: Wild Bill on August 05, 2018, 04:30:48 PM
Appreciate all the help.
WB
Post by: jackelope on August 05, 2018, 09:04:06 PM
New dealership warrantied the tranny for me.... Thank goodness. lolNice. Just what they should have done.
Appreciate all the help.
WB
I got a construction company to start bringing me all their local trucks for repairs a few years ago because another dealer wouldn’t warranty a transmission for a really dumb reason. These guys now spend $5000 plus a month with me. If only those other guys knew what they blew out the door.
Post by: dewandgin on August 06, 2018, 06:46:21 PM
New dealership warrantied the tranny for me.... Thank goodness. lolNice. Just what they should have done.
Appreciate all the help.
WB
I got a construction company to start bringing me all their local trucks for repairs a few years ago because another dealer wouldn’t warranty a transmission for a really dumb reason. These guys now spend $5000 plus a month with me. If only those other guys knew what they blew out the door.
Same here. I have numerous local companies that bring all their work to us and they now bring all their k services to us also. That first dealer was a tool or thought they could take advantage of someone out of town