Post by: jackelope on October 15, 2019, 09:49:44 PM
(https://uploads.tapatalk-cdn.com/20191016/233f17d1f0fc9a92f6bec1ad86025862.jpg)
Put it back together and just rolled with my 15’s on the tripod the rest of the weekend. Monday morning I emailed Vortex to ask what I should do. Never got a response. Got a little aggravated. This morning I get an email from Vortex saying my warranty claim has shipped. Huh?
(https://uploads.tapatalk-cdn.com/20191016/ee87f5bdbd7f9a54de8068f4f97eaafc.jpg)
Then I get a text from my kid when she got home from school saying there’s a big box for me from Vortex Optics on the porch. I got home to find a brand new 20-60x85 Viper HD spotter waiting for me and a prepaid shipping label to send my defective one back to them within 30 days. What the heck? Granted their optics seem to have some issues but I have a hard time complaining when their customer service team goes above and beyond anything I expected to make it right.
(https://uploads.tapatalk-cdn.com/20191016/22097797693921ec819b0998b72db6ac.jpg)
So thanks, Vortex. I appreciate your stand up customer service.
Post by: Pinetar on October 15, 2019, 10:02:41 PM
I don’t want to turn this into a Vortex sucks conversation. I’ve always been a middle of the road budget gear guy. I don’t have a ton of money to spend on Swarovski optics or the like. Mid price range stuff has always been sufficient for me. I got bit by the Vortex bug several years ago. Bought myself a few rifle scopes, a pair of 15x56 Vulture bino’s and a Viper non-HD 20-60x80 spotting scope. Fast forward to 2017 and Rainier10 and I are sitting on the side of a mountain looking at mountain goats. I go to pull my spotter out and it has completely unthreaded itself inside its neoprene sleeve. Not sure what the heck. I get it screwed back together and it seems to work fine, but I emailed Vortex when I got home and they had me send it in for a repair. Got it back a week later better than it was. They fixed whatever they fixed, cleaned and serviced it and purged the air out of it or whatever. Fast forward again to 2019 opening day of deer season. I pulled my spotter out to find it’s essentially unscrewed itself again inside the neoprene sleeve.
(https://uploads.tapatalk-cdn.com/20191016/233f17d1f0fc9a92f6bec1ad86025862.jpg)
Put it back together and just rolled with my 15’s on the tripod the rest of the weekend. Monday morning I emailed Vortex to ask what I should do. Never got a response. Got a little aggravated. This morning I get an email from Vortex saying my warranty claim has shipped. Huh?
(https://uploads.tapatalk-cdn.com/20191016/ee87f5bdbd7f9a54de8068f4f97eaafc.jpg)
Then I get a text from my kid when she got home from school saying there’s a big box for me from Vortex Optics on the porch. I got home to find a brand new 20-60x85 Viper HD spotter waiting for me and a prepaid shipping label to send my defective one back to them within 30 days. What the heck? Granted their optics seem to have some issues but I have a hard time complaining when their customer service team goes above and beyond anything I expected to make it right.
(https://uploads.tapatalk-cdn.com/20191016/22097797693921ec819b0998b72db6ac.jpg)
So thanks, Vortex. I appreciate your stand up customer service.
What are the odds - I purchased the exact same spotting scope 4 years ago for use on a window mount, never leaves the truck as I have a Swarovski that I use the most. This scope has always been in my truck in the neoprene. It did the exact same thing as yours, un-threaded itself. Which is amazing to me how it can un-thread itself in the neoprene just sitting on my rear seat. I sent it back and they warrantied it and fixed it, no questions asked. Hopefully it doesn't happen again like yours but sounds like they will take care of it if it does.
Post by: jackelope on October 15, 2019, 10:45:55 PM
Post by: Pinetar on October 15, 2019, 10:56:59 PM
Hopefully this time it holds up but Vortex certainly took care of it quickly but they never gave me an answer to why or how this happened.
Post by: Weatherby92 on October 16, 2019, 05:38:59 AM
Post by: Timberstalker on October 16, 2019, 07:29:21 AM
Post by: jrebel on October 16, 2019, 08:06:07 AM
Glad they sent you a new one and hope you got the unicorn in their product line.....so maybe it will last a lifetime like it should. With that said, you can buy quality stuff on a budget is you look for good used gear. I run Swaro Bino's and spotter and am in them less than $1100 for the both. :tup:
Post by: jackelope on October 16, 2019, 09:32:50 AM
It's great they have the service they do.....if not they would be out of business due to the lack of Quality control. I hear stories like this all the time....and because their customer service is sooooo good people keep buying their product. If I got to my hunting grounds and my spotting scope had come apart, I would be pissed. Imagine if it were your scope....your hunt is now done until you can get it fixed or get a back up rifle.
Glad they sent you a new one and hope you got the unicorn in their product line.....so maybe it will last a lifetime like it should. With that said, you can buy quality stuff on a budget is you look for good used gear. I run Swaro Bino's and spotter and am in them less than $1100 for the both. :tup:
Ya...I don't disagree that there definitely seems to be some quality issues. I didn't spend half of the national debt on my optics though either. I'm just happy to report they handled it the way they did.
With that said, I have heard of at least 2 people I know have to use the warranty on their Swarovski glass and I've personally sent a Leupold rifle scope back that failed.
I'd like to know your supplier for Swaro bino's and a spotter for $1100.00.
Post by: Naches Sportsman on October 16, 2019, 11:27:35 PM
I somehow absolutely destroyed the scope I bought off you Josh and sent it back and they gave me an upgrade.
Now I've finally had a reason to send my Leupold binos back and they got messed up when we rolled my buddies UTV elk hunting this year. They seem to hold up more than the vortex though.
Post by: follow maggie on October 17, 2019, 04:26:07 PM
Post by: jrebel on October 17, 2019, 04:50:56 PM
It's great they have the service they do.....if not they would be out of business due to the lack of Quality control. I hear stories like this all the time....and because their customer service is sooooo good people keep buying their product. If I got to my hunting grounds and my spotting scope had come apart, I would be pissed. Imagine if it were your scope....your hunt is now done until you can get it fixed or get a back up rifle.
Glad they sent you a new one and hope you got the unicorn in their product line.....so maybe it will last a lifetime like it should. With that said, you can buy quality stuff on a budget is you look for good used gear. I run Swaro Bino's and spotter and am in them less than $1100 for the both. :tup:
Ya...I don't disagree that there definitely seems to be some quality issues. I didn't spend half of the national debt on my optics though either. I'm just happy to report they handled it the way they did.
With that said, I have heard of at least 2 people I know have to use the warranty on their Swarovski glass and I've personally sent a Leupold rifle scope back that failed.
I'd like to know your supplier for Swaro bino's and a spotter for $1100.00.
I bought them used off a friends dad. Bought an older pair of SLC's and Swaro range finder for $800. Traded the Range finder for a $1000 shotgun (new price, it was used but in great condition) so Figure I am in the Bino's for almost nothing. The spotting scope I bought off a member on her for $1100 I think. Point is, there are plenty of good used optics out there if a person looks.
I understand all optics (items) manufacturers will have lemons (if you will) that need attention. It just seems as if Vortex it is the rule rather than the exception. I totally get buying mid range gear and did it for many years and occasionally still do. With that said, I just can't believe how many bad stories you hear about vortex just coming apart and people are still content with the product because the warranty.
bushnell makes some fantastic glass for 200-400 range and I would buy that before I bought a vortex......matter of fact I own a couple nicer bushnell and really like them and they are crazy durable. Nikon are in the same boat as I have owned them before without them just falling apart.
Post by: bornhunter on October 17, 2019, 05:02:19 PM
Mailed them in and in a few days got a brand new set, no questions asked. Great service.
Post by: HntnFsh on October 18, 2019, 05:33:47 AM
Post by: Skyvalhunter on October 18, 2019, 05:52:46 AM
Post by: jackelope on October 18, 2019, 06:43:38 AM
Post by: Quackaddict on October 18, 2019, 02:42:01 PM
Post by: BULLBLASTER on October 18, 2019, 07:49:27 PM
Has anyone ever had a piece from the Razor line crap out?I had to send all of my razor line optics back when I had them. Scope, binos, and spotter.
Post by: huntnnw on October 18, 2019, 08:13:31 PM
Post by: Bob33 on October 18, 2019, 08:47:52 PM
Post by: jrebel on October 18, 2019, 09:11:36 PM
Wow. Reading this thread has convinced me to never buy Vortex optics. Seems like half their customers have problems.
Nonsense Bob..... their warranty is second to none!! Just read the testimonials, everyone that buys their optics gets great customer service when their items fall apart. Clearly you are a glass half empty kind of person!!!
Joking of course....this is what I have been saying the entire time but people love that warranty and great customer service. :chuckle: :chuckle: :chuckle:
Post by: mountainman on October 18, 2019, 09:18:45 PM
Has anyone ever had a piece from the Razor line crap out?Never, and have had a few of them😉
Post by: Bob33 on October 18, 2019, 10:06:16 PM
I guess I am kind of weird. I like optics that don't fail.Wow. Reading this thread has convinced me to never buy Vortex optics. Seems like half their customers have problems.
Nonsense Bob..... their warranty is second to none!! Just read the testimonials, everyone that buys their optics gets great customer service when their items fall apart. Clearly you are a glass half empty kind of person!!!
Joking of course....this is what I have been saying the entire time but people love that warranty and great customer service. :chuckle: :chuckle: :chuckle:
Post by: Lyons on October 18, 2019, 10:24:57 PM
Everything man made can and will fail. I take comfort in knowing that even if I damage it, they will fix it.
Post by: jackelope on October 19, 2019, 08:38:02 AM
Post by: jrebel on October 19, 2019, 09:18:48 AM
Some of you guys sure are arrogant about your hoitey toitey optics.
Wow. Defensive are we...... no one I’ve seen here has been arrogant!! More like we are realistic about the fact most vortex appear be defective and have to bent back for their amazing customer service and replacement warranty about 50% of the time. Lol. Like I’ve said....I would and have bought bushnell optics that are better quality than the vortex on the market. Price point is the same and I have never had to send a pair back. Would you buy a car if you knew it had a 50% fail rate just because the dealer had great customer service??
Post by: Lyons on October 19, 2019, 11:16:28 AM
Some of you guys sure are arrogant about your hoitey toitey optics.
Wow. Defensive are we...... no one I’ve seen here has been arrogant!! More like we are realistic about the fact most vortex appear be defective and have to bent back for their amazing customer service and replacement warranty about 50% of the time. Lol. Like I’ve said....I would and have bought bushnell optics that are better quality than the vortex on the market. Price point is the same and I have never had to send a pair back. Would you buy a car if you knew it had a 50% fail rate just because the dealer had great customer service??
Wheres the 50% number coming from? Is this fact or opinion?
Post by: jrebel on October 19, 2019, 11:59:35 AM
Some of you guys sure are arrogant about your hoitey toitey optics.
Wow. Defensive are we...... no one I’ve seen here has been arrogant!! More like we are realistic about the fact most vortex appear be defective and have to bent back for their amazing customer service and replacement warranty about 50% of the time. Lol. Like I’ve said....I would and have bought bushnell optics that are better quality than the vortex on the market. Price point is the same and I have never had to send a pair back. Would you buy a car if you knew it had a 50% fail rate just because the dealer had great customer service??
Wheres the 50% number coming from? Is this fact or opinion?
Some of you guys sure are arrogant about your hoitey toitey optics.
Wow. Defensive are we...... no one I’ve seen here has been arrogant!! More like we are realistic about the fact most vortex appear be defective and have to bent back for their amazing customer service and replacement warranty about 50% of the time. Lol. Like I’ve said....I would and have bought bushnell optics that are better quality than the vortex on the market. Price point is the same and I have never had to send a pair back. Would you buy a car if you knew it had a 50% fail rate just because the dealer had great customer service??
Wheres the 50% number coming from? Is this fact or opinion?
50% of the vortex I have owned had major malfunctions. I returned and sold all 4 items. Otherwise it appears based on all the threads you read on this topic....approx half the people who comment have had problems. The op started this thread has had two known problems / major malfunctions with one item. That is a 66% fail rate.
I could care less what people want to spend their money on.....it just amazes me how many people buy these defective items and still love the company because of their customer service.....which is hands down good (no argument there).
Post by: Lyons on October 19, 2019, 02:21:19 PM
Some of you guys sure are arrogant about your hoitey toitey optics.
Wow. Defensive are we...... no one I’ve seen here has been arrogant!! More like we are realistic about the fact most vortex appear be defective and have to bent back for their amazing customer service and replacement warranty about 50% of the time. Lol. Like I’ve said....I would and have bought bushnell optics that are better quality than the vortex on the market. Price point is the same and I have never had to send a pair back. Would you buy a car if you knew it had a 50% fail rate just because the dealer had great customer service??
Wheres the 50% number coming from? Is this fact or opinion?Some of you guys sure are arrogant about your hoitey toitey optics.
Wow. Defensive are we...... no one I’ve seen here has been arrogant!! More like we are realistic about the fact most vortex appear be defective and have to bent back for their amazing customer service and replacement warranty about 50% of the time. Lol. Like I’ve said....I would and have bought bushnell optics that are better quality than the vortex on the market. Price point is the same and I have never had to send a pair back. Would you buy a car if you knew it had a 50% fail rate just because the dealer had great customer service??
Wheres the 50% number coming from? Is this fact or opinion?
50% of the vortex I have owned had major malfunctions. I returned and sold all 4 items. Otherwise it appears based on all the threads you read on this topic....approx half the people who comment have had problems. The op started this thread has had two known problems / major malfunctions with one item. That is a 66% fail rate.
I could care less what people want to spend their money on.....it just amazes me how many people buy these defective items and still love the company because of their customer service.....which is hands down good (no argument there).
So 50% of your experience + a few people who responded here. If 66% of their optics truly did fail and had to be returned they would be out of business. Maybe you have just had bad luck. Ive purchased 4 optics, 4 or so red dot sights, and 4 or so scopes and have not had a failure. My success rate is 100%. Several people I hunt and work with also use vortex bino's, scopes, spotting scopes, red dots, and range finders. Havent seen any failures there either, this includes red dots on duty guns, which is hard on the optic.
Post by: Tinmaniac on October 19, 2019, 02:33:14 PM
Post by: jrebel on October 19, 2019, 03:37:37 PM
Some of you guys sure are arrogant about your hoitey toitey optics.
Wow. Defensive are we...... no one I’ve seen here has been arrogant!! More like we are realistic about the fact most vortex appear be defective and have to bent back for their amazing customer service and replacement warranty about 50% of the time. Lol. Like I’ve said....I would and have bought bushnell optics that are better quality than the vortex on the market. Price point is the same and I have never had to send a pair back. Would you buy a car if you knew it had a 50% fail rate just because the dealer had great customer service??
Wheres the 50% number coming from? Is this fact or opinion?Some of you guys sure are arrogant about your hoitey toitey optics.
Wow. Defensive are we...... no one I’ve seen here has been arrogant!! More like we are realistic about the fact most vortex appear be defective and have to bent back for their amazing customer service and replacement warranty about 50% of the time. Lol. Like I’ve said....I would and have bought bushnell optics that are better quality than the vortex on the market. Price point is the same and I have never had to send a pair back. Would you buy a car if you knew it had a 50% fail rate just because the dealer had great customer service??
Wheres the 50% number coming from? Is this fact or opinion?
50% of the vortex I have owned had major malfunctions. I returned and sold all 4 items. Otherwise it appears based on all the threads you read on this topic....approx half the people who comment have had problems. The op started this thread has had two known problems / major malfunctions with one item. That is a 66% fail rate.
I could care less what people want to spend their money on.....it just amazes me how many people buy these defective items and still love the company because of their customer service.....which is hands down good (no argument there).
So 50% of your experience + a few people who responded here. If 66% of their optics truly did fail and had to be returned they would be out of business. Maybe you have just had bad luck. Ive purchased 4 optics, 4 or so red dot sights, and 4 or so scopes and have not had a failure. My success rate is 100%. Several people I hunt and work with also use vortex bino's, scopes, spotting scopes, red dots, and range finders. Havent seen any failures there either, this includes red dots on duty guns, which is hard on the optic.
No.... I stated the op had a 66% fail rate on one item!! At the end of the day you no my opinion. If yours is different, well good on you. Like I also said....you can spend your money any way you see fit. I choose not to buy products with that high a fail rate. This was spurred by an admin / mod calling people “arogant” for having “hoity tooth” optics. All my optics at budget optics as I have purchased them used for killer deals. Im not arrogant about it...just have my opinions. You have a right to yours too without me calling names so have at it....
Post by: Lyons on October 19, 2019, 06:04:55 PM
Post by: jowings22 on October 19, 2019, 07:14:28 PM
That being said, I haven’t been fortunate enough to draw any OIL tags, or a tag that relies heavily on “glassing” to be successful. If I did, I might be dropping some additional cash on optics....
Post by: RockChuck on October 19, 2019, 07:45:08 PM
I don’t want to turn this into a Vortex sucks conversation. I’ve always been a middle of the road budget gear guy. I don’t have a ton of money to spend on Swarovski optics or the like. Mid price range stuff has always been sufficient for me. I got bit by the Vortex bug several years ago. Bought myself a few rifle scopes, a pair of 15x56 Vulture bino’s and a Viper non-HD 20-60x80 spotting scope. Fast forward to 2017 and Rainier10 and I are sitting on the side of a mountain looking at mountain goats. I go to pull my spotter out and it has completely unthreaded itself inside its neoprene sleeve. Not sure what the heck. I get it screwed back together and it seems to work fine, but I emailed Vortex when I got home and they had me send it in for a repair. Got it back a week later better than it was. They fixed whatever they fixed, cleaned and serviced it and purged the air out of it or whatever. Fast forward again to 2019 opening day of deer season. I pulled my spotter out to find it’s essentially unscrewed itself again inside the neoprene sleeve.
(https://uploads.tapatalk-cdn.com/20191016/233f17d1f0fc9a92f6bec1ad86025862.jpg)
Put it back together and just rolled with my 15’s on the tripod the rest of the weekend. Monday morning I emailed Vortex to ask what I should do. Never got a response. Got a little aggravated. This morning I get an email from Vortex saying my warranty claim has shipped. Huh?
(https://uploads.tapatalk-cdn.com/20191016/ee87f5bdbd7f9a54de8068f4f97eaafc.jpg)
Then I get a text from my kid when she got home from school saying there’s a big box for me from Vortex Optics on the porch. I got home to find a brand new 20-60x85 Viper HD spotter waiting for me and a prepaid shipping label to send my defective one back to them within 30 days. What the heck? Granted their optics seem to have some issues but I have a hard time complaining when their customer service team goes above and beyond anything I expected to make it right.
(https://uploads.tapatalk-cdn.com/20191016/22097797693921ec819b0998b72db6ac.jpg)
So thanks, Vortex. I appreciate your stand up customer service.
I guess some didn’t read the first sentence?
Sounds like great customer service to me :tup:
Post by: WapitiTalk1 on October 19, 2019, 07:47:52 PM
Post by: jackelope on October 19, 2019, 10:07:36 PM
I don’t want to turn this into a Vortex sucks conversation. I’ve always been a middle of the road budget gear guy. I don’t have a ton of money to spend on Swarovski optics or the like. Mid price range stuff has always been sufficient for me.
Yada
Yada
Yada
Yada
Yada
Thanks vortex for the stand up customer service!
Post by: jackelope on October 19, 2019, 10:13:07 PM
Some of you guys sure are arrogant about your hoitey toitey optics.
Wow. Defensive are we...... no one I’ve seen here has been arrogant!! More like we are realistic about the fact most vortex appear be defective and have to bent back for their amazing customer service and replacement warranty about 50% of the time. Lol. Like I’ve said....I would and have bought bushnell optics that are better quality than the vortex on the market. Price point is the same and I have never had to send a pair back. Would you buy a car if you knew it had a 50% fail rate just because the dealer had great customer service??
No. Would you?
I’m not defensive. I’m 100% comfortable with my purchases, the price point and where I’m at with those purchases. Nothing to be defensive about. Nothing you will say will change my mind. I won’t spend that kind of money on Swaro or the like optics. Won’t happen. I’m ok with that. I’ve got better things to spend the money on that I also work my ass off to earn.
Did you buy your Vortex optics knowing they would fail?
It seems like 50% of the returns I’ve seen people send back to Vortex are because someone ran them over or dropped them off a roof or left them on their back bumper as they drive away or they got eaten by a grizzly bear then spit out. I don’t consider those issues quality issues either. I consider those situations to be abuse and I wouldn’t expect them to be covered under warranty. But they are.
Post by: follow maggie on October 20, 2019, 09:57:41 PM
Post by: elkaholic123 on October 21, 2019, 07:01:44 AM
Post by: Angry Perch on October 21, 2019, 04:29:36 PM
I've had a pair of their binoculars for 8 years, and one of the little rubber objective lens caps fell off. Ruined my hunt, because whenever I got any rain drops on it, I had to wipe it with my tee shirt. Now I was missing a little rubber cap, and I had a tiny wet spot on my tee shirt! Sure, they sent my a new little rubber cap, and they were super nice, but I still had a wet tee shirt!
Post by: RockChuck on October 21, 2019, 04:49:17 PM
Vortex SUCKS!
I've had a pair of their binoculars for 8 years, and one of the little rubber objective lens caps fell off. Ruined my hunt, because whenever I got any rain drops on it, I had to wipe it with my tee shirt. Now I was missing a little rubber cap, and I had a tiny wet spot on my tee shirt! Sure, they sent my a new little rubber cap, and they were super nice, but I still had a wet tee shirt!
You should not have worn cotton :dunno:
Post by: RockChuck on October 21, 2019, 04:58:46 PM
I’ll try and remember to send them back to vortex in the off-season next year for repair unless they dissenegrate in my hands before then!
Post by: Angry Perch on October 21, 2019, 07:07:10 PM
Vortex SUCKS!
I've had a pair of their binoculars for 8 years, and one of the little rubber objective lens caps fell off. Ruined my hunt, because whenever I got any rain drops on it, I had to wipe it with my tee shirt. Now I was missing a little rubber cap, and I had a tiny wet spot on my tee shirt! Sure, they sent my a new little rubber cap, and they were super nice, but I still had a wet tee shirt!
You think a guy that slums it with Vortex is gonna wear a Merino wool base layer?
You should not have worn cotton :dunno:
Post by: RockChuck on October 21, 2019, 07:51:03 PM
Vortex SUCKS!
I've had a pair of their binoculars for 8 years, and one of the little rubber objective lens caps fell off. Ruined my hunt, because whenever I got any rain drops on it, I had to wipe it with my tee shirt. Now I was missing a little rubber cap, and I had a tiny wet spot on my tee shirt! Sure, they sent my a new little rubber cap, and they were super nice, but I still had a wet tee shirt!
You think a guy that slums it with Vortex is gonna wear a Merino wool base layer?
You should not have worn cotton :dunno:
:chuckle:
Post by: hunting4sanity on October 21, 2019, 09:51:21 PM
Has anyone ever had a piece from the Razor line crap out?I have three of their Razor scopes and have never sent any of them back, but I've never sent any of my Viper scopes back either. I have sent one of my Leupolds back and had a good experience with their customer service.
Post by: grundy53 on October 21, 2019, 10:26:04 PM
Has anyone ever had a piece from the Razor line crap out?I had to send my spotter in to get repaired it's a Razor. I also have a pair of viper binoculars that I thoroughly abuse and a viper rifle scope on one of my .300 win mags never had a problem with either of them.
Sent from my SM-G950U using Tapatalk
Post by: Dan-o on October 21, 2019, 11:37:47 PM
4 pair of Diamondback binocs. Average about 5 years old.
2 Diamondback rifle scopes.
1 Diamondback spotting scope.
Only issue has been that we've lost a couple objective lens covers (my personal Vortek pet peeve right there!!).
But we did have a Nikon rifle scope fog up this year.
Wish their warrantee was like Vortek's.
I'm sure my Vortek's don't compare to glass in higher price ranges, but within their price range, they work for me.
Post by: swanny on October 23, 2019, 11:26:21 AM
I have
1pr of Diamondback binos
2 Diamonback scopes
1 Viper scope
Several of my hunting partners also have spotters and scopes. No issues amongst the crowd and fortunately if there was they'd back us up.
I did just have to send in a Bushnell scope for warranty recently and aside from their lead time of several weeks (fogged up after high hunt) and still waiting for replacement to show up, they too seem to be taking care of the customer with replacement.