Hunting Washington Forum

Equipment & Gear => All Other Gear => Topic started by: Stein on October 28, 2020, 03:00:30 PM

Title: Gerber, is it this bad?
Post by: Stein on October 28, 2020, 03:00:30 PM: Just wondering if I have bad luck or what. I am on my fourth Gerber knife, the last one broke when I was cutting some cheddar cheese, the lock holding the blade broke and now it opens about 270 degrees. One before that the pliers broke, one before that was the scissors.

Anyway, lifetime warranty so I filled out the form and after a couple weeks, sent it in. That was July. OK, COVID, probably will be a while but no sweat, I don't need it until my November hunt.

August 29, I get an acknowledgement e-mail saying they received it and I should have a new one in 15 days.

September 7 another e-mail from Gerber saying they are still working on it.

October 7 I sent and e-mail asking if they had any update. They said an order was created to ship me a new one on September 28, should be any day now.

Now, we're a month after they created the order and 4 months after I sent it in - to have a new one shipped out.

So, no more Gerber for me, their products are junk as is their warranty. Am I just having a run of bad luck or has their quality and service really dropped to this level?
Title: Re: Gerber, is it this bad?
Post by: Milkman on October 28, 2020, 03:04:20 PM: Wow! Thats absolutely horrible.
I think I've only had 1, years ago, no issues like that. Hope you at least get it back man.
Title: Re: Gerber, is it this bad?
Post by: cougforester on October 28, 2020, 03:08:09 PM: Yikes.
Title: Re: Gerber, is it this bad?
Post by: Stein on October 28, 2020, 03:09:24 PM: Gerber must be watching this forum, I got a tracking e-mail literally five minutes after I posted. :dunno: I doubt it will get here in time, but it's better than nothing.
Title: Re: Gerber, is it this bad?
Post by: Buckmark on October 28, 2020, 03:28:14 PM: I would sell it NIB and buy a Leatherman :twocents:
4 times is 3x too many in my book