Hunting Washington Forum

Equipment & Gear => Scopes and Optics => Topic started by: Westside88 on December 23, 2020, 05:24:56 PM

Title: Shout-out to Steiner for excellent customer service
Post by: Westside88 on December 23, 2020, 05:24:56 PM: This hunting season I cracked the ring that holds the rubber eye cups on my Steiner Night Hunter 8x30 binos. The cup ended up falling off and getting lost with a couple weeks to go. After season I sent them in for repair. I’m not exactly sure how long I’ve had them, but I’d say at least 22 years. They have a 30 year warranty, after 10 they may charge for parts. I received an invoice for $25 dollars to replace the eyecup, which I didn’t think was too bad with shipping and all.
I received them back today, they replaced both eye cups with an updated version, cleaned the lenses and surprised me by replacing the rubber armoring. They look brand new. I certainly wasn’t expecting that. I really like these glasses and now they’re ready for another 20 years or more probably
Title: Re: Shout-out to Steiner for excellent customer service
Post by: RB on December 23, 2020, 05:53:05 PM: Nice! Love my 8x42 Predators been using them for about 16 years or so very rugged binos and carry well.
Title: Re: Shout-out to Steiner for excellent customer service
Post by: callturner on December 23, 2020, 06:44:33 PM: That was good. My story is close to opposite . Mine went to heck after a couple years and only could see through one side. I contacted them and they said tough . So I mentioned to them that I was a SCI member and I would make sure everyone I knew heard about there service. They fixed them and said don't send them back. They were stolen a couple years later and it was a happy day. Never again for me.
Title: Re: Shout-out to Steiner for excellent customer service
Post by: Westside88 on December 23, 2020, 07:13:24 PM: Quote from: callturner on December 23, 2020, 06:44:33 PM
That was good. My story is close to opposite . Mine went to heck after a couple years and only could see through one side. I contacted them and they said tough . So I mentioned to them that I was a SCI member and I would make sure everyone I knew heard about there service. They fixed them and said don't send them back. They were stolen a couple years later and it was a happy day. Never again for me.
That’s terrible, I wouldn’t be happy either
Title: Re: Shout-out to Steiner for excellent customer service
Post by: ASHQUACK on December 24, 2020, 10:08:36 AM: Love my Steiner "magoos" 15x80 military marine. I have ruined them twice and sent them back for repair. Both times I was sent a new pair for $100. I've been treated more than fair by them.