Post by: NOCK NOCK on November 05, 2024, 09:00:25 AM
Had a 3 year old pair of slc’s have the barrel hinge? Break.
Instructed to send them in for repair (recommended shipping insurance)
Cost to me $85.
I am less than impressed with swaro’s now. If you make/sell high end binos, they should not break for any reason when they have been well taken care of and never dropped/banged around.
Have owned Bushnell, Nikon, Leupold binos and never had one break in 40 years.
I am a big user/fan of Festool products. Why? Because they build a great product and back it up. Never have to pay for shipping, they repair it for free, and usually add in some extra parts that I would normally have to buy.
I get that the ins. Is my choice, but at least they could send a shipping label.
Not impressed!
Post by: bear on November 05, 2024, 10:06:33 AM
Post by: Karl Blanchard on November 05, 2024, 10:38:12 AM
Post by: elkhunter00 on November 05, 2024, 10:42:11 AM
Post by: bearhunter99 on November 05, 2024, 11:01:47 AM
If that is the case, I would be a little been to I can understand paying the shipping to them, but not having to pay a fee for them to fix something that shouldn’t have broken in the first place
Sent from my iPhone using Tapatalk
Post by: ipkus on November 05, 2024, 11:05:46 AM
First issue was 20 years ago, had a fogged up tube a week before we were leaving to pack into Wyoming deer country. Called them and explained the situation, the gal said they were running about 6 weeks to repair but to immediately overnight them and she’d see what she could do. I got them back 3 days later and had to check the serial number because they had rebuilt everything. No charge for the repair or return shipping.
Last year broke the barrel hinge, not sure how. No rush on my end so I sent them in. $90 and again they came back completely rebuilt.
I don’t baby my outdoor gear, but am conscious of how I treat my optics. They still live a dangerous life at times. I’ve had a pair of outstanding binoculars for 3 decades that have cost me about $140 in maintenance over that time, and they are literally as good today as they were when I bought them. Unless Swarovski changed how they operate, I’m 1000% a satisfied customer.
I think people’s warranty expectations aren’t always realistic. I saw what fix it for free no matter what did got the high end fishing rod companies, it’s not sustainable nor should it be expected.
Post by: NOCK NOCK on November 05, 2024, 11:51:17 AM
This is why I mentioned Festool. Their CS is above top notch…..and it should be when an orbital sander costs $600.
I also deal with Woodland mills, not a top brand in mills, but their CS in AMAZING!!! If an entry level mill company can have the absolute best CS, I see no reason why Swarovski can’t. JMHO
Ps, still happy with glass/quality, just think for the initial cost, they could do better.
Post by: gee_unit360 on November 05, 2024, 01:33:34 PM
Is there any optics company that pays shipping both ways :dunno: Vortex has the best warranty in the game but you still have to pay to get them there :dunno:
Vortex pays for the shipping label both ways. Just sent my binos in and got a brand new pair free. Zero cost shipping both ways.
Post by: Karl Blanchard on November 05, 2024, 01:50:42 PM
maybe a more recent thing :dunno: used to have quite a few Vortex pieces (all of which had to go back at some point) and was always on the hook for going there. Been a few years though.Is there any optics company that pays shipping both ways :dunno: Vortex has the best warranty in the game but you still have to pay to get them there :dunno:
Vortex pays for the shipping label both ways. Just sent my binos in and got a brand new pair free. Zero cost shipping both ways.
Post by: b23 on November 05, 2024, 02:24:29 PM
This past year I had some EL Range 10x42's that weren't aligned properly. They weren't really bad but it was enough to make it noticeable as well as they just didn't seem to be up to Swaro clarity. Called them up and was connected with a pretty cool dude and explained my problem. He agreed they sounded messed up and emailed me a shipping label to send them back.
The bad, they took twice as long to get back then he originally thought but they ended up sending them back to Austria for repair.
The good, when I got them back they were amazingly clear almost to the point of questioning if they were the same set but they were.
The really good, it didn't cost me a single dollar.
Now, completely unrelated but the flip side of that I talked to someone at Dead Air earlier today, I don't want to say his name so we'll call him Jake, who I must have woke up from a nap or something because he was bordering on me just hanging up and calling back hoping to get someone else and I wasn't even calling to complain about anything.
So to my original point, I sometimes think it's luck of the draw in who you get connected with and how it goes. :dunno:
Post by: huntnphool on November 05, 2024, 02:45:30 PM
Post by: snit on November 05, 2024, 04:42:49 PM
Not sure you can compare glass to a saw (had to look up what a festool was), but when trigger springs break in a $10,000+ Perazzi shotgun...you buy another spring for $50-100. Same goes for the ejector @ $250/ea. They might last 5000 rounds or 100,000 rounds; but I feel glass is kinda in their own column vs other items. JMO
Post by: NOCK NOCK on November 05, 2024, 05:38:54 PM
In the real world, $2800 for a pair of binos puts them in that category. Same applies to Festool products, their orbital sander is aprox $500 more than a Dewalt.
AS stated still happy with them, just disappointed in how easily/quickly they broke, and the lack of customer service due to it.
It's just the way the world is going........
Post by: huntnnw on November 05, 2024, 06:02:10 PM
Is there any optics company that pays shipping both ways :dunno: Vortex has the best warranty in the game but you still have to pay to get them there :dunno:
When my 14 yr old Steiners broke they sent me a shipping label. Then replaced with a upgraded LRF Binos
Post by: NOCK NOCK on November 05, 2024, 06:19:56 PM
Is there any optics company that pays shipping both ways :dunno: Vortex has the best warranty in the game but you still have to pay to get them there :dunno:
When my 14 yr old Steiners broke they sent me a shipping label. Then replaced with a upgraded LRF Binos
THIS :yeah: is what I'm talking about. When its time for another set, or other glass, I will look to other companies. If you're Swarovski, you should not want this to happen.
CS is hugely important to me....shows a company values their customers.
Post by: MtnMuley on November 05, 2024, 07:05:40 PM
The comparison is of the higher end of quality products.......and their CS.
In the real world, $2800 for a pair of binos puts them in that category. Same applies to Festool products, their orbital sander is aprox $500 more than a Dewalt.
AS stated still happy with them, just disappointed in how easily/quickly they broke, and the lack of customer service due to it.
It's just the way the world is going........
Are you saying you paid $2800 for a pair of SLC's?
Post by: huntnnw on November 05, 2024, 07:13:17 PM
But I bought Swaro Nl’s :chuckle:Is there any optics company that pays shipping both ways :dunno: Vortex has the best warranty in the game but you still have to pay to get them there :dunno:
When my 14 yr old Steiners broke they sent me a shipping label. Then replaced with a upgraded LRF Binos
THIS :yeah: is what I'm talking about. When its time for another set, or other glass, I will look to other companies. If you're Swarovski, you should not want this to happen.
CS is hugely important to me....shows a company values their customers.
Post by: huntnphool on November 06, 2024, 12:16:13 AM
The comparison is of the higher end of quality products.......and their CS.
In the real world, $2800 for a pair of binos puts them in that category. Same applies to Festool products, their orbital sander is aprox $500 more than a Dewalt.
AS stated still happy with them, just disappointed in how easily/quickly they broke, and the lack of customer service due to it.
It's just the way the world is going........
Are you saying you paid $2800 for a pair of SLC's?
+1
Not saying SLC’s are not quality optics, and not saying they don’t deserve the same level of expectation, but my EL’s were not that much when I purchased them. :twocents:
Post by: NOCK NOCK on November 06, 2024, 05:03:39 AM
The comparison is of the higher end of quality products.......and their CS.
In the real world, $2800 for a pair of binos puts them in that category. Same applies to Festool products, their orbital sander is aprox $500 more than a Dewalt.
AS stated still happy with them, just disappointed in how easily/quickly they broke, and the lack of customer service due to it.
It's just the way the world is going........
Are you saying you paid $2800 for a pair of SLC's?
Hell NO, I stole them!
Post by: actionshooter on November 06, 2024, 07:31:00 PM
Sent them in, got a call from customer service apologizing for charging me $75 for a Lens because they don't warranty scratches... no problem, it was my fault and didn't expect them to warranty them.
They came back NEW... completely refinished, even came in a new box with all the paperwork.
I'm a swaro customer for life.