Hunting Washington Forum

Equipment & Gear => Scopes and Optics => Topic started by: Lowedog on October 21, 2010, 08:46:07 AM

Title: Leupold Customer Service...A++++
Post by: Lowedog on October 21, 2010, 08:46:07 AM: I contacted Leupold about the availability of eyecups for a pair of 20+ year old Porro I.F. binos I have. My nephew had lost one last season.

Yesterday I received a reply saying they were sending me a set of eyecups. I had intended to buy them but they never even asked me to.

I sent these same binos in for repair several yrs ago after something came loose inside from me carrying them on the fender of my dirt bike. They did a complete rebuild on them and didn't charge me a dime.

It is things like this that will keep my buying Leupold products.
Title: Re: Leupold Customer Service...A++++
Post by: Bean Counter on October 21, 2010, 08:53:13 AM: +1
Title: Re: Leupold Customer Service...A++++
Post by: Skillet on October 21, 2010, 09:04:03 AM: Another +1.
My Gpa sent in his fixed 4x for repairs - one of the seals went bad and it had fogged up. They replaced with a new one at no charge. The amazing part? It was 36 years old and had obviously been used often...
Title: Re: Leupold Customer Service...A++++
Post by: halflife65 on October 21, 2010, 10:50:46 AM: Yeah, I had the same experience with a pair of early 90's Leupys that I have...I called them and asked them about the eyecups and had them within a week. I told them that I was willing to pay for them but they weren't having any of it.

FIRST RATE customer service.
Title: Re: Leupold Customer Service...A++++
Post by: thinkingman on October 21, 2010, 11:30:47 AM: I got the same from Swarovski for my Kahles 'nocs.
Title: Re: Leupold Customer Service...A++++
Post by: Jamieb on October 21, 2010, 04:48:26 PM: Leupolds customer service is hard to beat.
I sent a E-mail to leupold asking if my 10 year old leupold tripod could be fixed and what it would cost, the screw/lever that you tighten to hold the ball in the head in place wont hold tight anymore.
I got a E-mail back that said to send in the tripod and theyed send me a new one for free.
Title: Re: Leupold Customer Service...A++++
Post by: dreamunelk on October 21, 2010, 09:03:42 PM: Have to admit you cannot beat their customer service. Same think with the eye pieces. You expect to have to purchase or argue and they just say what is your address and send. That is why a buy their scopes and binos. They stand behind them and they are good quality.
Title: Re: Leupold Customer Service...A++++
Post by: carpsniperg2 on October 21, 2010, 09:14:16 PM: can't be beat in my mind :IBCOOL: made in the northwest and a top of the line product warranty.
Title: Re: Leupold Customer Service...A++++
Post by: couesbitten on October 21, 2010, 09:59:27 PM: :yeah: Sent my son's Pinnacles in to get the eyecups fixed ( they wouldn't stay locked in the extended position). Got a brandnew pair in the mail about a week later. First rate customer service at about 1/4 to 1/2 the cost of Swaro.
Title: Re: Leupold Customer Service...A++++
Post by: follow maggie on October 27, 2010, 07:44:19 PM: I had the same experience with them. That's why I don't consider any other brand.
Title: Re: Leupold Customer Service...A++++
Post by: bonkellekter on October 27, 2010, 08:11:04 PM: My brother sent in his vari-x III 3x9 to see if it could be repaired (it had been dropped pretty hard and was over 20 years old). after starting work on it they determined it was not worth fixing and offered him a free replacement 3x9 his buddy told him to ask if they would replace it with the 4x12 w/boone & crocket reticle, they said sure and sent it out. You can't really find that kind of service anywhere these days.
Title: Re: Leupold Customer Service...A++++
Post by: ser300wsm on October 27, 2010, 08:25:29 PM: Its always good to hear somebody puts their customers first. ;)
Title: Re: Leupold Customer Service...A++++
Post by: C-Money on October 27, 2010, 08:41:59 PM: I too have had nothing but good experiences with Leupold. They are the Best. They are the only scope I buy.