Post by: BuckHunter23 on October 28, 2010, 12:16:38 PM
I purchased my tent through them last year before huntin season and took it out during. Everything was great and it help up through some seriously nasty winds. I was very happy with my purchase.
This year we didn't have as much luck. We were setting up the tent, frame erected and canvas pulled over, when a huge blast of wind came up over the hill and picked the tent up off the ground. We manged to get it down thankfully but it landed hard and bent a few poles. No big deal, we straightened them as best we could and started the process of staking down the tent. Before we did that, we zipped the door shut and started to secure the fasteners. When we got about halfway down the door, the canvas ripped at the seam, over two foot tear.
I have a few questions. Are poles easily made by going to local home improvment store and buying steel and cutting to size? As for repairing the canvas, what can I do? Duct-tape will only hold so long!!!!
I called Kwik Kamp for help and the lady told me she needed to look up my oder and she would call me back. That was 3 days ago. Trying to to get a hold of them is nearly impossible. The phone rings busy 99% of the time. Heard of voicemail or call-waiting, geesh!?!?!? :bash: :bash: :bash: Horrible customer service if you ask me. I'm not blaming them for my tent issues, but figured they could help or offer suggestions.
Any help would be greatly appreciated. Me and 6 other good buddies are heading to Montana in a couple weeks and I would like to get this fixed as quickly as possible, otherwise, it may be a case of duct-tape.
Post by: jackelope on October 28, 2010, 12:19:05 PM
Post by: jjdavis2222 on October 28, 2010, 12:19:55 PM
Post by: BuckHunter23 on October 28, 2010, 12:27:36 PM
Thanks for the suggestion. I will give him a call.
Post by: phishisgroovin on October 28, 2010, 02:52:04 PM
23001 54th Avenue South
Kent, WA 98032
Phone: (866) 804-7522
Fax: (253) 395-5506
www.csr123.com (http://www.csr123.com)
Tell them Randy the old Driver for Guardian fall protection sent you, they will hook you up real fast and friendly like at a reasonable cost. they are across the street from Cysco food products at the south end of the building, door up ramp next to farthest southern rollup door.
Post by: gasman on October 28, 2010, 04:48:37 PM
Post by: BuckHunter23 on October 29, 2010, 10:34:33 AM
Rainier Ind. is in Tukwilla and they should be able to help with the repair.
I finally got a hold of Kwik Kamp yesterday afternoon. They work with Rainier Industries down in Tukwila. Taking it down their now and should have it back before Montana!!!! Thanks for the suggestions!
Post by: follow maggie on October 31, 2010, 06:37:28 PM