Hunting Washington Forum

Equipment & Gear => Guns and Ammo => Topic started by: dannysdaddy on January 14, 2012, 10:56:00 AM

Title: shout out to springfield armory
Post by: dannysdaddy on January 14, 2012, 10:56:00 AM: well i ruined the coating on my service model xd40 having it in my 4wheeler bag and not knowing there was a flashlight in there as well. the handle of the flashlight rubbed all the coating off the right side of the slide. called sprinfield and told them it was MY FAULT and that i wanted to get the gun refinished. they sent me a prepaid shipping label to return it. that was a month ago. didn't hear anything back and yesterday i get a box from fedex and low and behold my gun is back from springfield. open it up and it looks brand new. the best part is the invoice in the box says NO CHARGE!!! called them to verify and remind them it wasn't a warranty issue and they assured me that they take care of their customers and this will not cost me a dime weather or not it was my fault. :IBCOOL:
Title: Re: shout out to springfield armory
Post by: sled on January 14, 2012, 11:09:48 AM: I had lost a part for my socom. They sent me a new one free of charge. Gotta love customer service.
Title: Re: shout out to springfield armory
Post by: splitshot on January 14, 2012, 07:38:05 PM: was thinking of getting an xdm 40 or 45 for a while. this confirms it. anyone got one for sale? thanks, mike w
Title: Re: shout out to springfield armory
Post by: Button Nubbs on January 14, 2012, 08:23:18 PM: Good deal :tup: I just got me a xd9sc and I love it!
Title: Re: shout out to springfield armory
Post by: wraithen on January 14, 2012, 10:01:58 PM: I really like hearing stories like this. Customer service seemed to disappear when I got back from korea. I was in Ft. Drum though but it was still a bad feeling. Seems like businesses are realizing that's not gonna get them customers.
Title: Re: shout out to springfield armory
Post by: high country on January 15, 2012, 09:03:29 AM: That's awesome. Another company with great cs is smith & wesson.
Title: Re: shout out to springfield armory
Post by: actionshooter on January 15, 2012, 09:13:48 AM: Springfield has treated me really well also. Great company values! I would also recomend their custom shop!!