Post by: Gobble Doc on January 16, 2012, 09:14:57 PM
Post by: Chadrick60 on January 16, 2012, 11:07:27 PM
Post by: Bean Counter on January 16, 2012, 11:25:14 PM
Post by: Special T on January 16, 2012, 11:31:33 PM
Post by: lokidog on January 16, 2012, 11:47:51 PM
I have had issues with LS's front end alignments not lasting even though 98% of my driving is on pavement. I will not be going back again for that. Have also had repeated problems with trailer brakes until someone else did the work.
I'll buy tires from them but no more mechanical. Back in the early 90's, the LS in Burns, OR (I think it was) opened on a Sunday to fix a flat tire for me so my elk hunt didn't get screwed up. They have also rotated and fixed flatsx of other brand tires free of charge for me as well.
Post by: Bean Counter on January 17, 2012, 12:05:58 AM
Quote
I'll buy tires from them but no more mechanical. Back in the early 90's, the LS in Burns, OR (I think it was) opened on a Sundaytofixa flat tire for me so my elk hunt didn't get screwed up. They have also rotated and fixed flatsx of other brand tires free of charge for me as well.
+1. To be fair, all my experiences with them were courteous. Also, they aren't exactly into nickle and diming customers.
Post by: ICEMAN on January 17, 2012, 05:27:07 AM
They have provided most all batteries, shocks, alignments, breaks, tires and rims for me, and my construction business I had for 10 years..... I had one bad experience in all those years with them (Lacey, WA), they fixed the problem and we are good. Good company.
Post by: whacker1 on January 17, 2012, 06:13:22 AM
Post by: PlateauNDN on January 17, 2012, 08:32:41 AM
That was almost a year ago and Les Schwab will not get my business again unless they are the only shop in town.
Post by: Elkaholic daWg on January 17, 2012, 08:48:56 AM
QuoteI'll buy tires from them but no more mechanical. Back in the early 90's, the LS in Burns, OR (I think it was) opened on a Sundaytofixa flat tire for me so my elk hunt didn't get screwed up. They have also rotated and fixed flatsx of other brand tires free of charge for me as well.
+1. To be fair, all my experiences with them were courteous. Also, they aren't exactly into nickle and diming customers.
Don't have time for all my biotches about them, but I have also found that you can buy 5 BFG Mud Terrains at Discount for the price of 4 at Les Schwab. Al;l I can say is never send anyone not mechanically inclined to them unless you don't like them.
Post by: BLKBEARKLR on January 17, 2012, 10:06:49 AM
I went in got a quote for rims and tires for my F250, it was going to be 2200.00 for what I wanted. I kept their quote and their book showing the rims I wanted. I then drove over to discount, walked in there with Les Schwabs book, pointed to the rims picked out a more aggressive tire and they quoted me 1800.00 I then said no thanks I can get it done at Les Schwabs for 1540.00 cash. So discount said we can do it for 1500.00 even right now. So an hour later I drove away with my new rims and tires.
Shop around a lot better deals out there if you look than Les Schwabs.
Joe
Post by: Bean Counter on January 17, 2012, 10:23:26 AM
Post by: KillBilly on January 17, 2012, 10:27:41 AM
Post by: Bean Counter on January 17, 2012, 10:37:59 AM
Post by: bobcat on January 17, 2012, 10:48:34 AM
Post by: Huntbear on January 17, 2012, 12:27:42 PM
Post by: Wildsau on January 17, 2012, 01:36:09 PM
If I want my truck worked on I won't take it to a tire specialist; and vise versa.
Post by: 6x6in6 on January 17, 2012, 02:31:09 PM
Discount doesn't do TOYOs though...Yes they can.
They ship them out of Arizona which doesn't leave Discount any cheaper than LS once the shipping costs are factored in.
Only reason I know this is just yesterday I had a set of Toyo MT's tossed on my truck at LS. I checked pricing at Discount before I pulled the trigger on LS and this is what Discount told me.
Discount was $1,829 for set of 4 MT's and 5-7 days out.
LS was $1,749 and had them in stock.
Post by: KopperBuck on January 17, 2012, 03:13:47 PM
Discount doesn't do TOYOs though...Yes they can.
They ship them out of Arizona which doesn't leave Discount any cheaper than LS once the shipping costs are factored in.
Only reason I know this is just yesterday I had a set of Toyo MT's tossed on my truck at LS. I checked pricing at Discount before I pulled the trigger on LS and this is what Discount told me.
Discount was $1,829 for set of 4 MT's and 5-7 days out.
LS was $1,749 and had them in stock.
I heard the same thing.
What size of tire you running? I thought I was complaining about just over $300 a tire.
Post by: jackelope on January 17, 2012, 03:22:01 PM
Discount doesn't do TOYOs though...
Toyo's are overpriced.
You've got to be careful with Schwab's and brake jobs. As far as I know, they won't do a brake job unless the customer buys calipers, pads and rotors. Something about their warranty. Not too often a vehicle needs new calipers. I'd venture a guess that most all of those brake jobs could have been had a lot cheaper elsewhere, even at a dealership. Shop around.
You'll also find that they really like to do shocks and struts. It's amazing to me how many customers I see who went into a Schwabs with a clunking front end, came out with new shocks and struts, and the clunking noise is still there.
Post by: CAMPMEAT on January 17, 2012, 03:32:22 PM
Post by: elkinrutdrivemenuts on January 17, 2012, 03:54:44 PM
Post by: MtnMuley on January 17, 2012, 04:08:19 PM
Post by: akirkland on January 17, 2012, 08:08:55 PM
Post by: 6x6in6 on January 17, 2012, 08:22:53 PM
35x12.50x18Discount doesn't do TOYOs though...Yes they can.
They ship them out of Arizona which doesn't leave Discount any cheaper than LS once the shipping costs are factored in.
Only reason I know this is just yesterday I had a set of Toyo MT's tossed on my truck at LS. I checked pricing at Discount before I pulled the trigger on LS and this is what Discount told me.
Discount was $1,829 for set of 4 MT's and 5-7 days out.
LS was $1,749 and had them in stock.
I heard the same thing.
What size of tire you running? I thought I was complaining about just over $300 a tire.
Post by: Gobble Doc on January 17, 2012, 08:31:43 PM
Post by: Chadrick60 on January 17, 2012, 09:12:32 PM
There are some great stores, and some piss-poor stores. Of the tires they still sell, only the M55's interest me. I shop elsewhere, and end up saving money and having rubber that outlasts theirs. :twocents:
That is a great tire. They last forever. Can't beat the Load Range
Post by: KFhunter on January 17, 2012, 09:57:11 PM
"slobs" we always called them
Post by: billythekidrock on January 18, 2012, 05:15:57 AM
Post by: Wenatcheejay on January 18, 2012, 03:23:22 PM
Post by: tdigger10 on January 18, 2012, 03:37:44 PM
Post by: runningboard on January 22, 2012, 07:57:03 AM
when they installed my winter tires they didn't get a good seal on one & within a mile it was going flat so I whipped around & took it back, too late, tire separating, nope, took it to 6 diferent LS locations & no one would admit tire was bad & finally in Spokane a kid who got pissed at me because I told him if you guys can't tell that tire is no good at least put it on the back so it doesn't shake the steering wheel, little *censored* cranked up his air wrench and it took a breaker bar with a long pipe to get 'em off. overtightened lugs warped the rotors and ruined brakes. but the local LS is 1 of the best, honest good guys who will tell you about something wearing & maybe take another look in 6-8 months, no "replace it now or die" kind of salesmanship.
Post by: KopperBuck on January 22, 2012, 04:13:42 PM
I also had real good experiences with the Spokane Valley shop on Broadway. They're rarely busy b/c they're kind of tucked out of the way. Worked with them for 3 years.
Post by: ANDERWAGON on January 22, 2012, 05:19:50 PM
This would be my advice to you. If you have had a bad experience with a store voice your concern once at the store. If the problem is not being addressed appropriately take your business and issue to another Les Schwab store. You need to find a Manager that believes in the philosophies that have made the business. There are many ways another store can make things right by you. They can also back bill the other store for the parts and labor it took to correct your issue.
One good experience might be mentioned to a couple people, one bad experience will reach a hundred.
Last thing I would say is that one person doesn’t make a company.
Post by: Bean Counter on January 22, 2012, 07:04:10 PM
...
One good experience might be mentioned to a couple people, one bad experience will reach a hundred.
...
Conventional wisdom in the business world is that satisified customers tell three of their friends or family about the experience, dissatisfied customers tell nine :yike:
Post by: ANDERWAGON on January 23, 2012, 07:35:30 AM
...
One good experience might be mentioned to a couple people, one bad experience will reach a hundred.
...
Conventional wisdom in the business world is that satisified customers tell three of their friends or family about the experience, dissatisfied customers tell nine :yike:
I believe this to be true when it comes to word of mouth but now days with the internet once something negative is posted it reaches many more eyes and ears and never goes away. :twocents:
Think about how good someone's experience would have to be for them to post something????
Post by: whacker1 on January 23, 2012, 09:08:01 AM
...
One good experience might be mentioned to a couple people, one bad experience will reach a hundred.
...
Conventional wisdom in the business world is that satisified customers tell three of their friends or family about the experience, dissatisfied customers tell nine :yike:
I believe this to be true when it comes to word of mouth but now days with the internet once something negative is posted it reaches many more eyes and ears and never goes away. :twocents:
Think about how good someone's experience would have to be for them to post something????
I can't agree more. Between forums of all kinds and facebook type posts. I read several a week about some restaurant that had sub par service, Les Schwabs type establishments, electronics or appliance failures (brand), etc. I will say that I do read a fair amount of good feedback as well. So I would say the old rule of thumb 3 postive and 9 negative is up significantly to 6-12 positive and 20-100 negative. I think it is generational, but this post has been read 494 times. How many of those are repetitive like me, or others that have posted multiple times, I don't know, but if you dived by 5 you have roughly 100 unique views. I am sure that is not accurate, but illustrates the point.
Post by: Gobble Doc on January 23, 2012, 09:24:28 AM
Post by: ANDERWAGON on January 23, 2012, 09:54:51 AM
Is the clicking constant when you apply the brakes? Is it just once each time you apply the brakes?
Post by: trippledigitss on January 23, 2012, 10:10:26 AM
Post by: Gobble Doc on January 23, 2012, 07:34:03 PM
I've got a 4WD Tacoma and the clicking sound now comes from the gear shifter area when then the brake pedal is applied. Like some kind of selenoid. I know that there is an interlock mechanism so that you can't shift out of park until you push the brake. It just didn't used to make any loud clicking noise.
Post by: Special T on January 23, 2012, 09:38:28 PM
Post by: JJB11B on January 24, 2012, 02:39:29 AM
Post by: trippledigitss on January 24, 2012, 09:48:02 AM
Every time Les Schwabs touches my rig they say I need a brake job... I have a 40x40 shop at home with a hydraulic lift and all the tools I guy could ever need, I had just done my brakes not 2 weeks before I took my truck in for an alignment. when they were done they said "you need new brakes" and handed me a quote for nearly 500 bucks. I had them walk me to my truck then lift it up and show me the brakes. Then I pulled out my wallet and handed them the reciept for the Wagner Pads and the 20 bucks to have my buddies shop turn my rotors. They apologized and said it must have been a mistake. I think I will stop doing business with them all together. Costco has WAY better prices on tires. I dont need the Schwabs Warranty. If my tires are defective I will take them back to costco. I can rotate my own tires and pay the someone I know to do the alignments. To heck with this selling me crud I dont need.
Wow - serious? That is too much! They actually told you that you needed new brakes and they were just done? That is just too much. Worries me about what they tell other people who wouldnt know any better, starting with my wife, mom & M.I.L. At least I check stuff like that on my wife's car myself. We found a guy that lives nearby and works at a local auto shop who has his own legal business on the side so I have him do work on our cars that I wont or dont want to do. He has a shop at his house and anything he doesnt have there he can take the cars to his work and use their equip on lunch or after work. He charges me $70/hr for labor so it aint real cheap but it does save me money and most of all I trust him. He'll even come down to my house & help me out if I stuck on something I am doing myself, he's done that a couple times with no charge. Also, he's let me make payments to him when I didnt have all the dough - thats a HUGE help right there....
Post by: MikeWalking on January 24, 2012, 04:18:54 PM
Les schwab isn't really any different than any other franchise business. Mechanical stuff sucks in general.. The best thing to do is find a good place that treats you right and go back... and tel. a friend about it. There are good and bad LS locations you found a bad one AND a fair one... Some of the best places i have had mechanical work done are small mom and pop shops. :twocents:
I've been to LS in: Ballard, Kenmore, North Bend, Ritzville, Okanagan and Silver Lake. Been treated like gold and happy with them all. Zero problems...almost. Silver Lake in on the Stink Sheet from now on. Left with the same f'ed up RF Caliper that had me come in to begin with. Knew I was due for new rotors and took Jackalope's advise for upgrades. Next day same chirping "oh it's normal for a bit" No. Manager went for a ride with me, put it up on the rack...um bad axle seal? bearing maybe? He recommended someone else.
Had my much smarter than me buddy help out. A good dose of brake cleaner and put it back together. BINGO.
Should have left before the Brake job, there was an older guy ripping the manager a new one over something and someone looking ready too.
Post by: Kowsrule30 on January 24, 2012, 04:35:50 PM
Post by: elkslayer99 on January 24, 2012, 05:02:54 PM
Post by: MikeWalking on January 24, 2012, 06:16:48 PM
Post by: Mookie on January 25, 2012, 12:09:17 AM
The cost on my Dakota tires, 235-75-15 Wildcat, about $600. I go to Idaho for the lower tax.
Post by: Rick on January 25, 2012, 07:45:57 AM
Post by: Happy Gilmore on January 26, 2012, 10:50:28 AM
One thing is for certain. LS which work on fleets of heavy trucks(dump trucks/tractor trailers etc) are the best. Second would be farm town LS stores where they get a lot of farm equipment in and are probably staffed mostly by kids who grew up working on their own rigs/farm tractors etc.
City LS stores are the WORST! All they do well is change snow tires.
Post by: wraithen on January 26, 2012, 11:00:19 AM