Post by: luvmystang67 on June 15, 2012, 08:23:59 AM
This time they said if I didnt have the proof of purchase and hadn't sent in the warranty registration they wouldn't replace it unless i sent in $90. 90! The whole camera was barely over $100 new!
So I told them I would inform everyone I knew about how crappy their customer service and products were. If you have one of these cameras you will eventually get that error, it comes from using the camera as it is intended. It WILL happen. It has happened on 2 of 4 of mine and they aren't even out in the woods all that long.
Do not buy these products, buy anything else. I bet even Moultrie has better customer service.
-Disgruntled Customer
Post by: mr_hurricane on June 15, 2012, 08:49:31 AM
I just did a ton of research... buy crap low price.. get crap low price.
Post by: bobcat on June 15, 2012, 08:49:54 AM
Post by: Special T on June 15, 2012, 09:39:41 AM
Reconyx
I just did a ton of research... buy crap low price.. get crap low price.
Funny I have 4 wildview cheap cameras and they work pretty damn good especially for the price... Cheep in the TECH are just means that your buying 1-2 year old technology, shouldn't necessarily be bad works manship. :twocents:
Post by: NWBREW on June 15, 2012, 09:56:09 AM
Post by: JCKILLSHOT on June 15, 2012, 10:01:51 AM
Post by: luvmystang67 on June 15, 2012, 11:51:21 AM
I have had primos cams work. About 1/2 when left out in the weather and rain will show up with that "SD FULL" and you'd assume its just the card, but you find its not full. The same card in other machines will work, and in the broken one will show SD full. If this hadn't been the second one with the problem along with a friend of mine who has had the exact same problem, I wouldn't be writing this.
They are just light duty, not meant for real outdoors during the winter months. But, the real aggravating part is the customer service. All I'm saying is if you are buying cheap cameras, buy cheaper than Primos, they'll last longer and you can get more for your money.
Post by: h20hunter on June 15, 2012, 12:10:19 PM
Post by: LittleJohn on June 15, 2012, 12:38:25 PM
Post by: Black Ram on June 15, 2012, 05:37:36 PM
Post by: KFhunter on June 15, 2012, 05:51:24 PM
So you don't have your proof of purchase, and you did not send in your warranty registration, and your surprised they won't help you. REALLY :dunno:
It's not like they don't know when that camera was built by the serial number - a good company would make it right
Post by: bobcat on June 15, 2012, 08:58:02 PM
(https://hunting-washington.com/smf/proxy.php?request=http%3A%2F%2Fi1140.photobucket.com%2Falbums%2Fn580%2Fbdan68%2FPRIMOS%252035%2520JUNE%25202012%2FPRMS0043r.jpg&hash=af2b3493e5a4f21c476e5659fa723a3b5cdb1649)
(https://hunting-washington.com/smf/proxy.php?request=http%3A%2F%2Fi1140.photobucket.com%2Falbums%2Fn580%2Fbdan68%2FPRIMOS%252035%2520JUNE%25202012%2FPRMS0044r.jpg&hash=75d068a3e330aca329bfa913f35de6ded8c0f377)
(https://hunting-washington.com/smf/proxy.php?request=http%3A%2F%2Fi1140.photobucket.com%2Falbums%2Fn580%2Fbdan68%2FPRIMOS%252035%2520JUNE%25202012%2FPRMS0045r.jpg&hash=1aeacb53c91598d1141371ce1b3dfa68f7ce8c9b)
I sure do like how easy it is to program with just having a switch for every setting. And it's sure easy on the batteries too. The battery level is still at 99%.
Post by: turkey buster on June 15, 2012, 09:13:26 PM
Post by: Big P on June 18, 2012, 11:26:27 PM
It all started last year. I had a primos t/c 35 reading SD FUL. I did some research online and realized I wasn't the only one. So, I called primos and explained the situation. Reading SD FUL, 2 year old cam, I have no receipt. They replied "no problem, send it in and we'll look at it." Three weeks later a brand new cam was in the mail. A couple of months later my friend had the same issue. I told him what to do and he received a new cam too. Only this time he also received a letter from Will Primos apologizing for the inconvenience. Wow, I was impressed, I even told people on this site to "buy primos cams, great customer service". What a joke and I feel like an ass now! Week before last I pulled my cams out of storage to get ready for the first scouting trip of the year. One T/C 35 would only record videos, no pics and another had the SD FUL reading, AGAIN! I opened another claim with primos last week and after many back and forth e-mails( I guess they didn't want to call me), I was told I had to show proof of purchase and/or that the cams were less that 13 months old or I could send in $70 for each camera for replacements. What a crock!!!!!!! I replied and said "the cams were christmas presents from 2010, they are older than 13 month and I do not have a receipt. I would be a fool to spend anymore money on primos gear and I will be spreading the word on the disappointing customer service I received, especially since I had had one replaced last year.
The real kicker is I had already purchased 2 X-cams from cabela's, 1 day prior to this happening ( see other post in trail cameras). Needless to say I will be returning them. I just can't believe that this has happened to more than one person on this site. AHHHHHHH!!!!! It feels good to vent. Thanks for listening, now I can go to sleep easier. Anyway it seems as though primos has made a crappy product and has had to replace more cameras than anticipated. Due to there inconsistent customer service and consistently faulty trail cams, I will be making an extra effort to avoid all of their products in the future and I hope you will too.
Post by: KFhunter on June 18, 2012, 11:32:18 PM
I lost a SD card due to water running down the back of the case. I had it tipped forward off a post instead of just tied to a tree
Post by: luvmystang67 on June 19, 2012, 09:49:41 AM
I'm still unhappy, it took 4 e-mails and me becoming a person I don't like. I had given up and basically cussed the poor woman out before explaining that I realized it wasn't her fault but that their customer service used to be good and it was too bad their new policies were as crappy as their products.
On the return form she sent me to have me fill out it says to circle the reason for return... the options are:
1) No power on
2) SD Full
3) Rapid/False Trigger
4) Shuts Off
5) Image Quality
SO THEY KNOW IT IS AN ISSUE!
Seriously, their customer service used to be good, now it is garbage. Do not buy their products I literally have had half of mine fail in under a year.
Post by: DBHAWTHORNE on June 23, 2012, 11:21:00 AM