Optics Planet Sucks

[Night goat]

Yeah these guys suck

Bought a duck call from em around Christmas, didn’t get here til after duck season ended

[ThurstonCokid]

I have somewhat of a good ammo shop i can drop by this weekend and see if they have 30-30.. message me and ill get in contact and let ya know what they have.


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[Miles]

They do suck.  Returned a pair of binoculars in December and waited 45 days for the $1,500 refund.   Can’t call them, they don’t answer.  Can’t email cause they give a generic response.   Wasn’t until I threatened legal action through their Facebook account that I miraculously got the refund.   

I will never do business with them again.

[pianoman9701]

I have somewhat of a good ammo shop i can drop by this weekend and see if they have 30-30.. message me and ill get in contact and let ya know what they have.


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Thanks. I have a funeral to attend this weekend and a day date with Mrs. Pianoman on Sunday. I wouldn't be able to get up there just yet.

[Tenkara]

They do suck.  Returned a pair of binoculars in December and waited 45 days for the $1,500 refund.   Can’t call them, they don’t answer.  Can’t email cause they give a generic response.   Wasn’t until I threatened legal action through their Facebook account that I miraculously got the refund.   

I will never do business with them again.

I called last Saturday and canceled an order, I was only on hold for maybe a minute before someone answered.

[Miles]

They do suck.  Returned a pair of binoculars in December and waited 45 days for the $1,500 refund.   Can’t call them, they don’t answer.  Can’t email cause they give a generic response.   Wasn’t until I threatened legal action through their Facebook account that I miraculously got the refund.   

I will never do business with them again.

I called last Saturday and canceled an order, I was only on hold for maybe a minute before someone answered.

Good for them, but I’ll never be a customer.  Perhaps they are focusing on customer service now that most internet reviews are trending sharply downward.    I canceled my order too, but the binos still shipped and I ended up in the mess I experienced.  Hope you don’t experience the same.


Cameralandny if you want customer service and competitive prices.

[Miles]

Read:

https://www.trustpilot.com/review/www.opticsplanet.com


https://www.bbb.org/us/il/northbrook/profile/retail-optical-goods/opticsplanet-inc-0654-36000233/complaints

[Jonathan_S]

Love OP. Ordered some .30-06 Lapua brass in January and had it by summer. What's not to love?

I did get a rangefinder there a few years back; it was the best deal going. Then I got another 10% back in their OP bucks so that was nice.

[Stein]

Sounds like it has really gone downhill.  I probably have ordered a couple dozen times over the years.  Shipping is slow, prices are good to great on the stuff I ordered.  I sent one thing back, took a while and got the credit.

I appreciate others posting here that the current situation is different, I will not be rolling the dice with these guys.

[Ghost Hunter]

Didn't have to ditch OP.  They ditched me.     Took 2 months to get to this point.      I'll trade the code number for a ripe banana   

Greetings from OpticsPlanet.com!

Thank you for your most recent order. We sincerely apologize, but we have just learned that the following item(s) you ordered is no longer available through OpticsPlanet.com:
================================================================== 
EOTech Xbow Crossbow Red Dot Sight w/ Range Assist, Crossbow Pattern Reticle, Black 512.XBOW
================================================================== 
With hundreds of thousands of products to choose from in our store, there are unfortunately a few rare occasions where an item sells out and we are unable to source more from one of our trusted suppliers. This appears to be such an occasion, and for that we are truly sorry. Since we are unable to fulfill the items listed above, we've gone ahead and cancelled the above items from your order.

We apologize for any inconvenience we may have caused. As a small token, please accept a coupon for 5% off on your next purchase.  Just enter coupon code xxxxxxx-x at checkout and we'll automatically deduct 5% off your order total (code is valid for the next 30 days).

OpticsPlanet.com carries thousands of in-stock products that are ready to ship. If you would like to explore possible replacement options, our product specialists will be happy to assist you with finding something that's ready to be shipped immediately. We can be reached at 1-800-504-5897 or by e-mail at Sales@OpticsPlanet.com.

Thank you and have a great day!

[Ridgeratt]

5% seems awfully generous of them 🤔.

Try not to spend it all in one spot.