I had this issue before, sporting goods place didn’t tie it right, took it to an actual archery shop and never had the problem again. Had another issue pop up with a d-loop that a different place tied on and it started separating. Costed me a bobcat on opening day. Didn’t realize it at the time put I knocked an arrow, started to pull back and my arrow went flying up in the air. I thought maybe I accidentally hit the trigger, knocked another arrow and same thing. I ended up putting my release on it and watched what happened and realized d-loop was separating. I knocked a 3rd arrow and used fingers, missed it by I’d be willing to bet inch and half to high.