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Community => Photo & Video => Topic started by: Huntbear on December 04, 2012, 01:06:04 PM


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Title: Any experience with Canon Repair Service?
Post by: Huntbear on December 04, 2012, 01:06:04 PM
My 40D, went wonky on me.  Getting the Err 01 no communication between camera and lens...

I cleaned the contacts.  Did hard reset on camera (pulled both batteries) Still same message. 

Sending it off to Canon today, for repairs.  Hope it is back by Christmas.   
Title: Re: Any experience with Canon Repair Service?
Post by: grandpawrichard on December 04, 2012, 04:00:22 PM
Sorry to hear that my friend!  :( The last time I had trouble with a Canon Point and shoot A530 I shipped it off and had it back within 10 days! :) So, as far as I'm concerned that was pretty darned good service!

Dick
Title: Re: Any experience with Canon Repair Service?
Post by: Huntbear on December 04, 2012, 04:30:08 PM
Dick, it happens.. 

They do say 5-7 business days after they get it.. I shipped it Priority Mail with insurance and tracking..

So am hoping to have it fixed and back well before Christmas.  But even the authorized service centers said it had to go to Canon.  So I just called the one in Irvine and it is all set up with them already.  They know it is coming with a repair order already written.
Title: Re: Any experience with Canon Repair Service?
Post by: huntnphool on December 04, 2012, 05:49:05 PM
Did you try a different lens? Mine did that once and it was the chip in the lens that had gone bad.
Title: Re: Any experience with Canon Repair Service?
Post by: Huntbear on December 04, 2012, 05:56:36 PM
Did you try a different lens? Mine did that once and it was the chip in the lens that had gone bad.

Phool, I tried 3 different lenses.  I got the same ERR 01 with all of them.  When I called Canon, they said if it was only 1 lens then send the lens in... since it was multiple lenses, it was the camera body itself.  Should be about 180.00 plus shipping from what I have researched.
Title: Re: Any experience with Canon Repair Service?
Post by: huntnphool on December 04, 2012, 06:05:39 PM
Did you try a different lens? Mine did that once and it was the chip in the lens that had gone bad.

Phool, I tried 3 different lenses.  I got the same ERR 01 with all of them.  When I called Canon, they said if it was only 1 lens then send the lens in... since it was multiple lenses, it was the camera body itself.  Should be about 180.00 plus shipping from what I have researched.
You might consider having them put a new shutter in at as well as long as they have it apart. :twocents:
Title: Re: Any experience with Canon Repair Service?
Post by: Huntbear on December 04, 2012, 06:07:53 PM
Did you try a different lens? Mine did that once and it was the chip in the lens that had gone bad.

Phool, I tried 3 different lenses.  I got the same ERR 01 with all of them.  When I called Canon, they said if it was only 1 lens then send the lens in... since it was multiple lenses, it was the camera body itself.  Should be about 180.00 plus shipping from what I have researched.
You might consider having them put a new shutter in at as well as long as they have it apart. :twocents:

If I could afford it I would...
Title: Re: Any experience with Canon Repair Service?
Post by: huntnphool on December 04, 2012, 06:17:33 PM
Did you try a different lens? Mine did that once and it was the chip in the lens that had gone bad.

Phool, I tried 3 different lenses.  I got the same ERR 01 with all of them.  When I called Canon, they said if it was only 1 lens then send the lens in... since it was multiple lenses, it was the camera body itself.  Should be about 180.00 plus shipping from what I have researched.
You might consider having them put a new shutter in at as well as long as they have it apart. :twocents:

If I could afford it I would...
should only be about $200
Title: Re: Any experience with Canon Repair Service?
Post by: Huntbear on December 04, 2012, 06:48:47 PM
Did you try a different lens? Mine did that once and it was the chip in the lens that had gone bad.

Phool, I tried 3 different lenses.  I got the same ERR 01 with all of them.  When I called Canon, they said if it was only 1 lens then send the lens in... since it was multiple lenses, it was the camera body itself.  Should be about 180.00 plus shipping from what I have researched.
You might consider having them put a new shutter in at as well as long as they have it apart. :twocents:

If I could afford it I would...
should only be about $200

Well,,, 200.00 is a crap load of money to me right now....
Title: Re: Any experience with Canon Repair Service?
Post by: boneaddict on December 05, 2012, 07:18:19 AM
I had a good experience with them.  Hopefully they get you hooked up.
Title: Re: Any experience with Canon Repair Service?
Post by: yajsab on December 06, 2012, 03:22:19 PM
My 17-55mm lens does that sometimes with my 20D.  I played with it and if I turned off IS, it worked fine.  Just sharing what I experienced.
Title: Re: Any experience with Canon Repair Service?
Post by: huntnphool on December 06, 2012, 03:23:38 PM
My 17-55mm lens does that sometimes with my 20D.  I played with it and if I turned off IS, it worked fine.  Just sharing what I experienced.
Try updating your camera firmware. ;) http://web.canon.jp/imaging/eos20d/eos20d_firmware-e.html (http://web.canon.jp/imaging/eos20d/eos20d_firmware-e.html)
Title: Re: Any experience with Canon Repair Service?
Post by: BOWHUNTER45 on December 06, 2012, 03:45:17 PM
They are prompt on their service and always treated me well  :tup:
Title: Re: Any experience with Canon Repair Service?
Post by: popeshawnpaul on December 07, 2012, 08:16:38 AM
Sounds like it's the shutter.  That's exactly what mine have done once the shutter goes out.  I've had that with the 40D twice.  About $200 and you'll have it back working.
Title: Re: Any experience with Canon Repair Service?
Post by: yajsab on December 07, 2012, 10:03:22 AM
My 17-55mm lens does that sometimes with my 20D.  I played with it and if I turned off IS, it worked fine.  Just sharing what I experienced.
Try updating your camera firmware. ;) http://web.canon.jp/imaging/eos20d/eos20d_firmware-e.html (http://web.canon.jp/imaging/eos20d/eos20d_firmware-e.html)

Thanks for pointing that out.  I do have the latest firmware.
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