Post by: 87Ford on December 25, 2013, 08:33:02 PM
Although we have taken meticulous care of the lenses over the years, I began to notice that they just weren’t as brilliant and sharp as they used to be. It finally bothered me enough this year that I decided to contact Swarovski to see if they could help. I wasn’t sure what would come of it given that the binos are over eighteen years old and I was no longer even sure where I bought them.
Anyway, I finally got around to firing off an email to Swarovski explaining my problem. I received a response from “Pam” at Swarovski Optik within an hour. She gave me instructions on how to obtain a return authorization and where to ship them. I was pleasantly surprised right off the bat..
Just before I shipped them it occurred to me that I hadn’t adjusted the diopter in a long time, so I made an adjustment and low and behold, they were instantly better. Much sharper focus.. I decided that rather than cancel the return authorization, I would send them in anyway. Maybe they could tighten the focus wheel which had become a bit loose and also give them a good cleaning.
Over the next three weeks I received status updates as the binos were evaluated, repaired, and shipped back to me. They have been thoroughly cleaned and the focus wheel tightened up at no charge. It was such a positive experience from the polite email exchanges with “Pam” to the status updates and repair that I wanted to post my experience. Happy with my Swaros!
Post by: lewy on December 25, 2013, 08:38:42 PM
Post by: ANDERWAGON on December 25, 2013, 08:41:03 PM
That's good to know. :tup: I've been thinking about sending mine in for some time now.
Post by: actionshooter on December 25, 2013, 08:43:09 PM
Post by: piled-up on December 25, 2013, 08:48:59 PM
Post by: duchunter on December 25, 2013, 09:03:00 PM
Post by: Mark Youngblood on January 11, 2014, 06:23:04 PM
Post by: Bean Counter on January 11, 2014, 06:59:09 PM
Post by: huntnphool on February 26, 2015, 12:21:02 PM
The spotters foam eye cup finally got completely torn off this past season, I also managed to bust off the peep in Novemeber as well. The eye piece felt stiff to turn and a little rough as well.
I'm still waiting on the EL's but the spotter showed up today, it looks, feels and operates just as new again, they even replaced the eye cup cap and mounting screw, all for the cost of shipping. :tup:
Post by: actionshooter on February 26, 2015, 04:43:21 PM
Time to add to this thread. About 6 weeks ago I sent my spotter and EL's in. They have been used a lot over the years and never been cleaned or serviced. I do my best to protect them but as much as I'm using them, and the conditions they are subjected to, it had to be painfully obvious to the tech that opened the shipping box that they did not belong to a bird watcher! :chuckle:
The spotters foam eye cup finally got completely torn off this past season, I also managed to bust off the peep in Novemeber as well. The eye piece felt stiff to turn and a little rough as well.
I'm still waiting on the EL's but the spotter showed up today, it looks, feels and operates just as new again, they even replaced the eye cup cap and mounting screw, all for the cost of shipping. :tup:
This is why I am brand loyal to Swarovski
Post by: Spawnstar on February 26, 2015, 09:04:22 PM
Post by: Big P on March 27, 2015, 09:51:42 PM
Post by: ipkus on March 27, 2015, 10:33:15 PM
...at Buoy 10 12-13 years ago around Labor Day, grab the SLC's to check out a boat that just hooked up for the 3rd time in 15 minutes and one of my tubes is fogged up. Uh oh, leaving for a Wyoming wilderness deer hunt 5 days after I get home. Call Swarovski CS Tuesday morning when I get home, tell her the situation, she says their standard turnaround time is 6 weeks but to overnight my binos to them and she would see what they could do. I overnighted them Tuesday afternoon and made arrangements with a buddy for a loaner pair. Friday morning they showed up and I literally had to double check the serial number as every ding, mark, and other imperfection was gone. I still have them, and recently had the 'rebuild' done again...and again only paid the shipping to them.
I don't hold it against anybody who decides to buy less expensive glass, but between the performance and the customer service, I don't regret a single penny I've ever given Swarovski...and I've given them a bunch!
Post by: BKMFR on March 27, 2015, 11:41:29 PM
Post by: huntnphool on March 28, 2015, 11:34:34 AM
They added a new loop system to where the straps attach as well, sent a note asking that I use them from now on too, not sure what the reasoning is. :dunno:
Post by: MuleySniper on March 28, 2015, 11:44:13 AM
Post by: huntnphool on March 28, 2015, 12:05:11 PM
Thats good to know. Ive debated sending mine in for awhile now. My biggest concern was the turn around. You know how many days the overall turn around was?
It took about 6-7 weeks for both, I sent them in the same time.
Post by: RaffleMule on April 23, 2015, 07:10:48 AM
Post by: RaffleMule on April 23, 2015, 07:12:56 AM
Post by: h2ofowlr on April 23, 2015, 07:49:00 AM
Post by: RaffleMule on April 23, 2015, 08:12:42 AM
How long did the process take? I sent my rifle scope in first part of March and it looks like I won't get it back until end of May.
I sent mine in the first week of March as well and they were shipped on April 17th and I received them yesterday. So, about 6-7 weeks......
Post by: WAmuleyHunter on April 23, 2015, 08:32:15 AM
Rob your spotter thats a 65mm objective or the 80?? Im still a little torn which way to go. thanks
Post by: bearmanric on April 23, 2015, 09:11:38 AM
Post by: huntnphool on April 23, 2015, 01:06:37 PM
wow all great info here!! I was just thinking and wondering about shipping my bino's off to them or seeing if that was something that was possible. They are in need of a little love for sure. You guys just go on their site and in the customer service area found a link to email???
Rob your spotter thats a 65mm objective or the 80?? Im still a little torn which way to go. thanks
G, I'll text you the link. ;)
Post by: huntnphool on April 23, 2015, 01:07:32 PM
Phool, is this the note you received? I guess they don't like metal rings on their binos.... :chuckle:
Yep, same note and ring harness, still not sure why! :dunno:
Post by: Bob33 on April 23, 2015, 01:17:09 PM
Post by: huntnphool on April 23, 2015, 01:21:00 PM
I've known quite a few hunters who spent more than a pair of Swarovskis cost, buying pair after pair of "cheaper but almost as good as Swarovski" binos and never being quite satisfied. :twocents:
Me too, they finally dropped the coin and are wondering why they didn't just do it years before. :chuckle:
Post by: Taco280AI on April 23, 2015, 01:23:44 PM
Post by: bearhunter99 on August 04, 2015, 08:21:38 AM
Phool, is this the note you received? I guess they don't like metal rings on their binos.... :chuckle:
Yep, same note and ring harness, still not sure why! :dunno:
It is due to metal on metal wear. My brother had a pair of the dialyte ( I think) 10x40 binos in Alaska. He used the crap out of them for years and the rings actually wore through the metal harness on the side of the binos.
Post by: trophyhunt on August 04, 2015, 11:00:46 AM
Post by: ANDERWAGON on August 04, 2015, 11:13:50 AM
Got the same message, I didn't reallize how bad the rings had worn mine.
Post by: JDHasty on October 05, 2015, 10:50:07 AM
I have told all three to invoice me for damage that my kids or I were responsible for and have never been able to get them to take my money for a repair. Leupold has gone so far as to send me a binocular case at no charge that I had asked about purchasing.
Post by: 87Ford on July 28, 2023, 12:31:13 PM
Post by: boneaddict on July 28, 2023, 01:45:10 PM