Post by: carpsniperg2 on January 13, 2014, 04:13:03 PM
Post by: CAMPMEAT on January 13, 2014, 04:33:07 PM
Post by: carpsniperg2 on January 13, 2014, 04:37:41 PM
Post by: CAMPMEAT on January 13, 2014, 04:44:39 PM
Yeah I don't know. Everyone has raved about them but I am not having good luck. I don't know why they are so poor about picking up the phone. Maybe they are playing patty cake at the shot show or something.
Could be. The are in Oregon now.
Post by: actionshooter on January 13, 2014, 05:21:55 PM
Man I have heard so many good things about them I figured I would give them a shot. I was in a AR shop in Portland and they had a lot of there barrels sitting around. I got to talking to the guy and he said they had some pretty cool chambering's for the 308 platform. So I got online and looked and found a couple that interested me. I have tried to call them 6+ times in the last week and no one will pick up the phone. Really making me change my mind about giving them a shot.Did you leave a message? I know they are a small shop and I wouldn't call not picking up the phone bad customer service.
Post by: Heredoggydoggy on January 13, 2014, 05:56:52 PM
Post by: Biggerhammer on January 13, 2014, 06:04:29 PM
It's hard to get ahold of them sometimes, they are in Oregon now and far from small anymore.
You can make orders over the phone but all online orders are through their sister company.
http://www.tacticalammunition.com (http://www.tacticalammunition.com)
You can look through all their barrels and configuration and also purchase at the above link.
Remember!!! Starting the 15th tomorrow. All online barrel sales are 20% off this includes all barrel options and fluting! Smoking deal.
Post by: wadu1 on January 13, 2014, 06:14:14 PM
They are probably all at the Shot Show right now. I have two of their barrels, and they are good! (anything that makes a shaky old guy like me look good, is great!) They have had a problem getting barrels out in a reasonable time, though. Maybe a standard chambering would take less time, but both of mine were custom chamberings, and they took forever. I think I ordered my last barrel when they were in the process of moving, because I ordered the barrel from Moses Lake, and the barrel was shipped from Oregon. (8 months later). :chuckle::yeah:
Could be the Shot Show Starts on the 14th, my vacation was cancelled so I don't get to go this year, I do have my badge to get in. :cryriver:
Post by: actionshooter on January 13, 2014, 09:09:07 PM
It's hard to get ahold of them sometimes, they are in Oregon now and far from small anymore.
You can make orders over the phone but all online orders are through their sister company.
The last time I dealt with them they were small :) sounds like they are doing well. Looked at the SHOT show directory and they aren't listed but could be with someone else, I'll look for them starting tomorrow ;)
Post by: Jim the Plumber on January 13, 2014, 09:27:24 PM
Also there barrel pricing is great And they will take care of any issues on the spot.
My guess is BHW staff is on the way to SHOT.
Post by: carpsniperg2 on January 13, 2014, 10:27:52 PM
Man I have heard so many good things about them I figured I would give them a shot. I was in a AR shop in Portland and they had a lot of there barrels sitting around. I got to talking to the guy and he said they had some pretty cool chambering's for the 308 platform. So I got online and looked and found a couple that interested me. I have tried to call them 6+ times in the last week and no one will pick up the phone. Really making me change my mind about giving them a shot.Did you leave a message? I know they are a small shop and I wouldn't call not picking up the phone bad customer service.
I do for sure call it bad business/poor customer service. If in a week they won't pick up the phone that is bad business in anyone's book. Could you imagine calling any business you wanted to get ahold of and not being able to get a hold of them for a week. There is no way to leave a message every time I have called the phone just rings and rings and rings. No way to leave even a message.
I was going to give them a shot with all the good I have been hearing. Yet nothing makes me shy away from doing business with anyone more then bad customer service. I am in no way questioning there products but when no one will pick up a phone then I have a problem.
Post by: carpsniperg2 on January 13, 2014, 10:31:36 PM
I got my barrel smoking fast! ;)
It's hard to get ahold of them sometimes, they are in Oregon now and far from small anymore.
You can make orders over the phone but all online orders are through their sister company.
http://www.tacticalammunition.com (http://www.tacticalammunition.com)
You can look through all their barrels and configuration and also purchase at the above link.
Remember!!! Starting the 15th tomorrow. All online barrel sales are 20% off this includes all barrel options and fluting! Smoking deal.
Yeah after talking with the shop owner and then knowing about the sale coming up. I figured I would order a couple customs. Have to reconsider it a little now.
Post by: KelseyH on January 14, 2014, 09:02:06 AM
Kelsey
509 679 2230 (Cell)
Post by: Biggerhammer on January 14, 2014, 09:25:04 AM
503-410-5583
Post by: mountainman on January 14, 2014, 10:39:58 AM
Post by: carpsniperg2 on January 14, 2014, 04:06:03 PM
I inquired as to the issue of people trying to contact BHW. Andy with BHW contacted me this morning, he let me know the phone number has not been updated on the BLack Hole Weaponry site(Since the move to Oregon) and assured me there would be staff on hand at the number bellow if you had any questions.
503-410-5583
I received a phone call a while ago from one of the employees. After talking with her that is indeed the case they still had not changed there contact information since the move to Oregon. The number listed no longer even has a voice mail or anything noting the move to Oregon. After hearing about my problems she contacted there website guy and he is not able to go in and access that page to even change the number. I expressed me being unhappy and she totally understood. I also got them thinking about all the other people like me that have called that listed number only to have no one answer. I am sure I am not the only one and it has cost them some money.
The guys are shot show from what she told me and they are very busy but the number listed above is the number to call. I told her I was not interested in ordering at this time.
She understood and offered her help if I changed my mind.
Post by: carpsniperg2 on January 14, 2014, 04:13:49 PM
Post by: billythekidrock on January 14, 2014, 04:20:25 PM
Post by: carpsniperg2 on January 14, 2014, 04:25:12 PM
Post by: billythekidrock on January 14, 2014, 04:29:18 PM
Post by: carpsniperg2 on January 14, 2014, 04:33:20 PM
Post by: Biggerhammer on January 14, 2014, 04:38:43 PM
Post by: billythekidrock on January 14, 2014, 05:02:17 PM
Not even close. 100% what I have posted is true and not unnecessary. We don't delete posts when people post about bad customer service with cabelas or another company. Why would we delete this one? I am not bashing but telling the truth of my experience.
I don't see how it was bad customer service on their part if you called a bad number.
And yes, we have deleted plenty of threads about customer service when they are unfounded or unnecessary.
Post by: carpsniperg2 on January 14, 2014, 05:07:11 PM
This is not unfounded or unnecessary. I don't know why you have a problem with this thread. I am posting 100% facts. Not bashing anything. It is getting results and other members are coming forward with good and bad.
If it was unfounded I would not be telling the truth and posting made up stuff. Which is not the case. There are threads like this all the time. Cableas/sportsmans etc etc.
This is 100% necessary if not for me posting this people would still be calling the wrong number listed on there website. This thread will help people. Plus it got them to working on there problems. What is more necessary then that?
Post by: billythekidrock on January 14, 2014, 05:10:29 PM
Post by: jackelope on January 14, 2014, 05:14:31 PM
Post by: carlyoungs on January 14, 2014, 05:15:22 PM
Post by: jackelope on January 14, 2014, 05:16:19 PM
All I am saying is they did not even get the chance to provide you poor customer service and your posting about it online.
It's bad right out of the gate. He didn't even get to the part about asking for customer service and he couldn't reach the company. Good customer service starts with being available to your customers. If you can't complete step 1...you need some help.
Post by: carpsniperg2 on January 14, 2014, 05:24:31 PM
I think Carp's concern is legit. If a company is going to change their phone number, they should change it and not leave an old phone # for the general public to see. If they're going to be at SHOT or where ever and not able to answer the phone, they should have a voice recording saying that they're unavailable because they are where ever they are and will be able to return phone calls on date X whenever they are able to. I'm not typically one to publicly comment about this sort of thing, but that doesn't mean he shouldn't. The problem got resolved...and that's exactly how topics like this should go down. Someone, somewhere made a mistake and now they know and fixed it. Not reason enough for me to not do business with them though either, especially if they make a good product.
All I am saying is they did not even get the chance to provide you poor customer service and your posting about it online.
It's bad right out of the gate. He didn't even get to the part about asking for customer service and he couldn't reach the company. Good customer service starts with being available to your customers. If you can't complete step 1...you need some help.
Thank you josh. Those are my feelings as well.
I am not saying I won't ever do business with them just that I am bother by this right now. From everything I have heard they make some killer barrels. I am just not in the mood right now to drop 1k on a order after dealing with this. Will I be next week? Maybe.
Post by: mountainman on January 14, 2014, 05:28:58 PM
:tup:I think Carp's concern is legit. If a company is going to change their phone number, they should change it and not leave an old phone # for the general public to see. If they're going to be at SHOT or where ever and not able to answer the phone, they should have a voice recording saying that they're unavailable because they are where ever they are and will be able to return phone calls on date X whenever they are able to. I'm not typically one to publicly comment about this sort of thing, but that doesn't mean he shouldn't. The problem got resolved...and that's exactly how topics like this should go down. Someone, somewhere made a mistake and now they know and fixed it. Not reason enough for me to not do business with them though either, especially if they make a good product.All I am saying is they did not even get the chance to provide you poor customer service and your posting about it online.
It's bad right out of the gate. He didn't even get to the part about asking for customer service and he couldn't reach the company. Good customer service starts with being available to your customers. If you can't complete step 1...you need some help.
Thank you josh. Those are my feelings as well.
I am not saying I won't ever do business with them just that I am bother by this right now. From everything I have heard they make some killer barrels. I am just not in the mood right now to drop 1k on a order after dealing with this. Will I be next week? Maybe.
Post by: Heredoggydoggy on January 14, 2014, 07:22:25 PM
Post by: high country on January 15, 2014, 10:13:27 AM
Good product, quick delivery or cheap......Pick one.
Post by: carpsniperg2 on January 16, 2014, 12:51:06 AM
Post by: bearpaw on January 16, 2014, 01:09:18 AM
All I am saying is they did not even get the chance to provide you poor customer service and your posting about it online.
:yeah: seems that way to me too, sounds like nothing but a technical difficulty on their website :dunno:
seems like it would be more accurate if you titled the topic "wrong number on website"
Post by: carpsniperg2 on January 16, 2014, 01:15:10 AM
Post by: GLShooter on January 29, 2014, 04:11:08 PM
I called them three times last week and the phone was aanswered every time with the number on their website
Greg