Post by: NOCK NOCK on March 03, 2014, 11:56:15 AM
On 2-27 I took my truck thru Jet Pro's car wash for the first time ever(and the last). Within 2 minutes of leaving their car wash I noticed several sets of scratches on the hood. I immediately went back and talked with the manager on duty. He refunded the $13.50 price, and had me fill out a claim form and sent me to Cascade Auto Body to see if the scratches would buff out. (They did not)
Today I got a call from the owner John. His first words to me "I have some bad news for you, My car wash did not cause the scratches on your truck" (Nice claim for a person that has not even seen the scratches.
Very unprofessional attitude. The owner was not willing to do anything else.
Anybody else get scratches from Jet Pro, I would like to hear your story.
Just want to let you all know what could happen to your vehicle
Post by: magnanimous_j on March 03, 2014, 12:04:48 PM
Post by: Knocker of rocks on March 03, 2014, 12:11:33 PM
Post by: CAMPMEAT on March 03, 2014, 12:14:13 PM
Post by: jackmaster on March 03, 2014, 12:14:19 PM
Post by: wildmanoutdoors on March 03, 2014, 12:21:54 PM
go stand outside holding a sign saying what his car wash does and how they dont stand behind it, i am sure he will have your rig touched up for ya :tup: either that or he wont have any business, people are pretty paticular about their rigs :chuckle:
I cant see taking your rig to an outfit like any of these if your particular about your rig.
Post by: Bean Counter on March 03, 2014, 12:32:11 PM
Post by: jkononen on March 03, 2014, 12:35:31 PM
Post by: vandeman17 on March 03, 2014, 12:35:58 PM
Post by: NOCK NOCK on March 03, 2014, 02:00:07 PM
go stand outside holding a sign saying what his car wash does and how they dont stand behind it, i am sure he will have your rig touched up for ya :tup: either that or he wont have any business, people are pretty paticular about their rigs :chuckle:
I cant see taking your rig to an outfit like any of these if your particular about your rig.
I only went there because I hit the aftermath of a skunk. Just wanted the bottom of my truck sprayed off. The first time I've ever been to a drive through car wash.
Buffing helped a little bit but the scratches are still visible. It's just sad that a business can do this and not care. I will continue to pursue it through my avenues legal and other. Just wanted to warn people what could happen to their vehicle
Post by: h2ofowlr on March 03, 2014, 02:07:15 PM
Post by: Igottanewknee on March 03, 2014, 02:08:14 PM
Or Hunting Washington Where You Can Destroy Their Reputation.
I used to be a nice guy with a good reputation till I logged on to Hunt-WA... :dunno: :chuckle: :chuckle:
Post by: mrolen on March 03, 2014, 02:23:17 PM
Post by: d_wilson on March 03, 2014, 02:27:28 PM
Post by: CAMPMEAT on March 03, 2014, 02:42:37 PM
Or Hunting Washington Where You Can Destroy Their Reputation.
I used to be a nice guy with a good reputation till I logged on to Hunt-WA... :dunno: :chuckle: :chuckle:
..............another convert, good !
Post by: bhawley76 on March 03, 2014, 03:07:50 PM
Post by: Encore 280 on March 03, 2014, 03:26:45 PM
Post by: NOCK NOCK on March 03, 2014, 03:29:58 PM
You can barrow my firewood truck and go threw his wash at about 40 and you guys can call it even. :chuckle:
:chuckle: That sounds like fun
Post by: NOCK NOCK on March 03, 2014, 03:35:33 PM
Do they use those spinning brushes?
Yea, I am guessing thats what did it. There is a definite pattern to the scratches on both sides of the hood.
I realize this probably doesn't happen to most rigs, but it did happen there. Not taking responsibility for damage done by your business is a good way to send your business down the drain.
Post by: ghosthunter on March 03, 2014, 03:48:45 PM
Car wash guys have very thick skins. And the first thing they learn deny,deny.
But one reason I never go to a brush wash. If it is touching your rig it is doing damage period. Most of the brushes out there are not maintain and you get the scratches.
He has insurance so keep the pressure on. :twocents:
Post by: NOCK NOCK on March 03, 2014, 05:03:31 PM
I manage a car wash. Touch less. There are people all the time trying to blame the car wash for their problems. Not saying you. Just saying lots of people try to blame a touch less wash for everything from leaving the window down to hitting the bollards on the way in.
Car wash guys have very thick skins. And the first thing they learn deny,deny.
But one reason I never go to a brush wash. If it is touching your rig it is doing damage period. Most of the brushes out there are not maintain and you get the scratches.
He has insurance so keep the pressure on. :twocents:
Thanks for the info. Do this damage look like car wash brushes to you. curious
Post by: golfguy0912 on March 03, 2014, 05:35:01 PM
Post by: dscubame on March 03, 2014, 05:41:46 PM
And on another note these car washes like to post signs that they are not responsible for aftermarket parts and that could not be further from the truth.
Post by: xxlx7 on March 06, 2014, 08:03:56 PM
Post by: NOCK NOCK on March 06, 2014, 08:20:21 PM
I went to the car wash the next day only because on my way to work that morning I hit a skunk that somebody had exploded all over the road, just wanted to get the underside sprayed off.
Thanks for all the input. I am filing complaints with the BBB and Attorney General consumer protection. If that does not get the owners attention, He & I will have a date..........Small claims court :boxin:
Post by: ghosthunter on March 06, 2014, 08:42:21 PM
I have been through that carwash numerous times (for work as well) and haven't had any issues but have seen what they can do. I've seen swirl and scratch marks as well as damage to vehicle parts. The owner must have his story rehearsed because I've talked to other people who say he starts out the conversation stating that very same thing. They have a sign posted at the entrance stating they aren't responsible for aftermarket parts and such, but I don't think they have any verbage regarding scratches
Most car washes will have signs about after market items because they are often installed poorly or of low quality and can be damaged or ripped off real easy in a wash.
I have the same signs because in our case the wash uses laze rs to measure a car. They often do not detect bike racks and such sticking out either end.
Post by: Alchase on March 07, 2014, 01:08:36 PM
You could never get me to use another car wash that touches my vehicle.
Post by: dscubame on March 07, 2014, 07:28:50 PM