Hunting Washington Forum

Equipment & Gear => Scopes and Optics => Topic started by: Curly on May 01, 2014, 07:59:27 PM

Title: Nikon customer service
Post by: Curly on May 01, 2014, 07:59:27 PM: I was pleasantly surprised with a part in the mail from nikon. Last September I contacted nikon to see if I could buy a replacement eye up for my monarch 800 rangefinder. They said it was too old and they did not have eye cups for that model. I thought that was the end of that.

Then today a package showed up with the eye cup.....free of charge.
:rockin:
:)
Title: Re: Nixon customer service
Post by: Bob33 on May 01, 2014, 08:27:29 PM: Nixon? I thought he died. :chuckle:
Title: Re: Nixon customer service
Post by: Curly on May 01, 2014, 08:30:58 PM: Quote from: Bob33 on May 01, 2014, 08:27:29 PM
Nixon? I thought he died. :chuckle:
Damn autocorrect! .. :DOH:
Title: Re: Nixon customer service
Post by: Bob33 on May 01, 2014, 08:37:41 PM: I like Nikon products and service.
Title: Re: Nixon customer service
Post by: Wacenturion on May 04, 2014, 10:00:11 AM: Quote from: Bob33 on May 01, 2014, 08:37:41 PM
I like Nikon products and service.

:yeah:
Title: Re: Nikon customer service
Post by: doyourtime89 on May 04, 2014, 10:15:10 AM: I love Nikon service and of course their product. About 2 years ago I broke the eye cup on my binos, they normally will screw up and down for different eye relief. And I did something and one of them would screw right off. So I contacted Nikon and said if it was under warranty (they were pretty old binos, kind of their lower end as well) They said I had to send them in to see. And I would either get them fixed and shipped back free or I would be emailed a layout of what it would cost if not under warranty. I sent them in and never heard from Nikon then I got a package in the mail all fixed free of charge. Great, but heres where it gets better. That fall I broke the little plastic click on the side where you attach a strap. Again I contacted Nikon and sent them in. Again a little bit later I got a package and this time there was a note saying they weren't able to fix my binos so here is a brand new pair of our new Monarch 5's. Ever scope, rangefinder, binos, spotting scope I have for myself, son or wife is all Nikon. Great produce great price and awesome warranty. Matter a fact I just received 2 of there newer Prostaff 5 3.5-14X40 with custom XR turrets.
Title: Re: Nikon customer service
Post by: Boss .300 winmag on May 04, 2014, 10:48:32 AM: Quote from: Curly on May 01, 2014, 07:59:27 PM
I was pleasantly surprised with a part in the mail from nikon. Last September I contacted nikon to see if I could buy a replacement eye up for my monarch 800 rangefinder. They said it was too old and they did not have eye cups for that model. I thought that was the end of that.

Then today a package showed up with the eye cup.....free of charge.
:rockin:
:)

Curly whats the contact for their customer service?
Title: Re: Nikon customer service
Post by: Curly on May 04, 2014, 06:57:44 PM: http://www.nikonsportoptics.com/Service-And-Support/Service-And-Repair.page (http://www.nikonsportoptics.com/Service-And-Support/Service-And-Repair.page)
Title: Re: Nikon customer service
Post by: Boss .300 winmag on September 28, 2014, 10:53:42 AM: Sent my Monarches to Nikon to have one of the eye pieces replaced, since you can't just buy them on line. :bash: Got them back three weeks later with both eye pieces replaced :tup:.

Good warrenty coverage just takes them a little longer than I would expect.

I do think my next set will be Vortex, sent my range finder into them and had a brand new one in less than two weeks. :tup:
Title: Re: Nixon customer service
Post by: Blacklab on October 10, 2014, 04:18:38 PM: Quote from: Wacenturion on May 04, 2014, 10:00:11 AM
Quote from: Bob33 on May 01, 2014, 08:37:41 PM
I like Nikon products and service.

:yeah:

:yeah:
Title: Re: Nikon customer service
Post by: huntnphool on October 10, 2014, 04:36:33 PM: Quote from: Curly on May 01, 2014, 07:59:27 PM
I was pleasantly surprised with a part in the mail from nikon. Last September I contacted nikon to see if I could buy a replacement eye up for my monarch 800 rangefinder. They said it was too old and they did not have eye cups for that model. I thought that was the end of that.

Then today a package showed up with the eye cup.....free of charge.
:rockin:
:)

My experience with Nikon service Curly http://hunting-washington.com/smf/index.php/topic,138569.msg1840304.html#msg1840304 (http://hunting-washington.com/smf/index.php/topic,138569.msg1840304.html#msg1840304)