Post by: TomT on December 03, 2015, 05:17:42 PM
Drew an Utah elk tag this year that took me 15 years/points to draw, so essentially once in a lifetime. Have never owned a high quality rain jacket, so did my research and ordered a Teton rain jacket on 10/29. Received it 12 hours before I left on the trip, so I threw it in my gear.
Got to Utah and found they had sent me a soft shell jacket instead of the rain jacket. So, no rain jacket on the trip.
Got home and called them. They said they'd mail me the rain jacket and requested the soft shell get mailed back. Told them the quality looked good and asked if they'd offer it to me for a discount for my trouble. No deal according to them, even though the next day I got the email of a 30% off sale. Sent a complaint to "owner/management" and there was never a response.
As of a few days ago, I still have no jacket so I called them and said forget the whole thing and asked for a refund. They said I should get a refund in a few weeks. So after 5 weeks, they still have my $175 and I have nothing.
Just as a note, the jacket has been in stock the entire time.
Don't do business with Kuiu!
(my 2 cents)
Post by: sirmissalot on December 03, 2015, 05:34:32 PM
Post by: carpsniperg2 on December 03, 2015, 05:42:01 PM
Post by: Bob33 on December 03, 2015, 05:55:54 PM
It goes to show how one bad customer service experience can undo a lot of goodwill.
Post by: Magnum_Willys on December 03, 2015, 06:05:29 PM
Post by: coachcw on December 03, 2015, 06:15:02 PM
Post by: Dhoey07 on December 04, 2015, 09:24:22 AM
Post by: TomT on December 04, 2015, 09:44:34 AM
I'll update if it ends up working out.
Post by: dscubame on December 04, 2015, 09:45:13 AM
Post by: Wolfdog2314 on December 04, 2015, 11:10:23 AM
Post by: JoeE on December 04, 2015, 11:37:55 AM
Post by: trophyhunt on December 04, 2015, 12:05:38 PM
Post by: WAnoob on December 04, 2015, 12:05:59 PM
Post by: Reidus on December 04, 2015, 12:38:34 PM
They make a good product at a somewhat reasonable price and its in high demand especially with 30% off sales. I'm sure they're still trying to play catch-up.
With the amount of people buying kuiu and the company growing there's bound to be cs issues. :twocents:
Post by: WAnoob on December 04, 2015, 12:41:57 PM
I think the majority of the bad kuiu reviews have to do with them being overwhelmed with lots of business.
They make a good product at a somewhat reasonable price and its in high demand especially with 30% off sales. I'm sure they're still trying to play catch-up.
With the amount of people buying kuiu and the company growing there's bound to be cs issues. :twocents:
Exactly, when I worked customer service sometimes there are just some website or computer glitches that you cannot avoid and puts you even more behind. Stuff just happens, and the majority of the people that got upset were of course, people who waited till the last minute to buy the items right before they needed them.
Post by: coachcw on December 04, 2015, 12:48:16 PM
Post by: 7mag. on December 04, 2015, 03:30:10 PM
Post by: thinkingman on December 04, 2015, 03:31:25 PM
They are a site sponsor and family run in Pt Orchard, WA.
Nice people and VERY competitive pricing.
Re KUIU, it's like a dog bite...The first issue it was an accident, the second is an anomaly, more than that is a trend.
Post by: WAnoob on December 04, 2015, 03:35:01 PM
Anyone have experience with the badlands clothing? I like the looks of the intake jacket http://www.badlandspacks.com/gear/apparel/intake-ventilated-hunting-jacket
Post by: Karl Blanchard on December 04, 2015, 03:51:32 PM
I ordered a pair of Kuiu Attack pants a couple months ago because some big bald elk killer keeps saying how great they are. Maybe I will get them by turkey season :dunno:
Post by: Reidus on December 04, 2015, 04:24:44 PM
Post by: trophyhunt on December 04, 2015, 04:25:16 PM
If you want to buy First Lite or Badlands gear, use Evooutdoors.com.i second evooutdoors, very nice people!
They are a site sponsor and family run in Pt Orchard, WA.
Nice people and VERY competitive pricing.
Re KUIU, it's like a dog bite...The first issue it was an accident, the second is an anomaly, more than that is a trend.
Post by: 7mag. on December 04, 2015, 04:52:06 PM
I had a QC issue with a pair of my FL Kanab 2.0 pants this year and I had a replacement pair at my door step so fast it was silly. Fantastic company.
I ordered a pair of Kuiu Attack pants a couple months ago because some big bald elk killer keeps saying how great they are. Maybe I will get them by turkey season :dunno:
I love my Attack Pants, but I just got a pair of Firstlite Corrugate Guide pants, and I think they may be better than the Attacks. I haven't worn them in the field yet, so time will tell.
Post by: hughjorgan on December 04, 2015, 05:24:20 PM
I had a QC issue with a pair of my FL Kanab 2.0 pants this year and I had a replacement pair at my door step so fast it was silly. Fantastic company.
I ordered a pair of Kuiu Attack pants a couple months ago because some big bald elk killer keeps saying how great they are. Maybe I will get them by turkey season :dunno:
I love my Attack Pants, but I just got a pair of Firstlite Corrugate Guide pants, and I think they may be better than the Attacks. I haven't worn them in the field yet, so time will tell.
The first lite corrugate pants are nice, have wore them in 80 degree weather down into the teens with a base layer. Very comfortable. Hoping they will last longer than my kanabs.
Post by: GurrCentral on December 04, 2015, 06:06:13 PM
Post by: blackveltbowhunter on December 04, 2015, 06:30:25 PM
I put a online order in at 8 am on there sale day , the items where in stock . there system pretty much crashed and wouldn't process my order . after calling for five hours i got through and of course what i wanted was now out of stock and they wouldn't honor the price.:yeah:
My hunting partner had the exact same thing happen to him. He was hoping to get a set of chugach. IMO if you have planned well in advance and are very confident in your sizing it will work out for you. If your not confident in your size, or are less than several weeks prior to needing the item it seems to be a dice roll in the satisfaction department.
Post by: thinkingman on December 05, 2015, 11:40:15 AM
Love badlands packs, never tried their clothing. We have about 2 or 3 of their day packs about 8 years old with no problems what so ever with plenty of weight on them.I ordered an Intake jacket hoping a size med would fit and had to return it. I'm a large.
Anyone have experience with the badlands clothing? I like the looks of the intake jacket http://www.badlandspacks.com/gear/apparel/intake-ventilated-hunting-jacket
The jacket screams quality.
Not quite a softshel and not quite a hard shell. More like a hard shell with a brushed finish. Seems like water would roll off for years.
I wish Badlands made clothing in something other than Realtree AP.
Post by: link on December 08, 2015, 07:40:36 PM
Post by: TomT on December 16, 2015, 09:37:09 AM
It took them almost 2 months to deliver a jacket that they had in stock the whole time and did not respond to my complaints until one of them saw this post.
Of course, I've never used the product (a rain jacket) as the hunting season is now over.
Post by: cwuhunter on December 16, 2015, 09:41:53 AM
So anyone in the market for an icon pro suspension with an ultra 3000 bag? :hello: