Post by: Cab on September 19, 2018, 01:33:39 PM
Post by: Timberstalker on September 19, 2018, 02:16:29 PM
Have heard good things of Crispi boots.
Good luck and report back.
Post by: Cab on September 19, 2018, 02:27:50 PM
What's their warranty duration?
Have heard good things of Crispi boots.
Good luck and report back.
1 year warranty but I think there is wiggle room depending on whats going on. I won't blame Crispi as much as I would blame goretex, it's their component that is failing.
Post by: follow maggie on September 19, 2018, 09:17:42 PM
Post by: spoonman on September 19, 2018, 09:20:59 PM
Post by: MtnMuley on September 19, 2018, 09:23:56 PM
Post by: huntnphool on September 19, 2018, 10:29:13 PM
Crispi has been great to deal with. Which model do you have? Also, I'm not sure I've ever had a leather hunting boot for 14 months that was still waterproof without relying on waterproofing treatments.
Yeah but when you never get out of your Toyota you don't have to worry about it! :rolleyes: :chuckle:
Post by: Clearcut on September 19, 2018, 10:34:32 PM
Post by: Cab on September 20, 2018, 08:16:35 AM
Post by: Wetwoodshunter on September 20, 2018, 09:48:06 AM
Customer service was great and they took them back and refunded me. I wear lowa tibet or lowa renegade now depending on season/terrain and never have looked back. The renegade's are so comfortable I wear them 100% of the time outside of hunting too, but I walk through them in a year.
I kinda doubt that they will replace a used boot that is out of warranty. 1 year is a lot of time on a boot depending on the amount of miles you put in them.
Post by: Cab on September 20, 2018, 02:21:27 PM
Hi Jason,
Thanks for reaching out to Crispi. Unfortunately the Gortex liner is something installed during production, and isn't something we are able to repair or replace on the boots.
Thank you,
AKA you are SOL :bash: I work in footwear and I can tell you I am not impressed with this brand, never getting another pair of boots from them.
Post by: crowinghen on September 20, 2018, 03:10:45 PM
Finally heard back from Crispi this is all they said :
Hi Jason,
Thanks for reaching out to Crispi. Unfortunately the Gortex liner is something installed during production, and isn't something we are able to repair or replace on the boots.
Thank you,
AKA you are SOL :bash: I work in footwear and I can tell you I am not impressed with this brand, never getting another boot from them.
Wow That is terrible customer service
Post by: Cab on September 20, 2018, 03:23:21 PM
Finally heard back from Crispi this is all they said :
Hi Jason,
Thanks for reaching out to Crispi. Unfortunately the Gortex liner is something installed during production, and isn't something we are able to repair or replace on the boots.
Thank you,
AKA you are SOL :bash: I work in footwear and I can tell you I am not impressed with this brand, never getting another boot from them.
Wow That is terrible customer service
I thought the exact same. No oh that sucks sorry to hear that here's a 10% coupon code or anything. just we can't help you......too bad oh well
Post by: JeffRaines on September 20, 2018, 04:59:10 PM
Anything that has goretex in it has a lifetime warranty through gore. Now, they may determine that it’s wear and tear, and that’s something else altogether, but it’s worth a shot.
Secondly, since crispi didn’t even bother to give you this information, I’d forego spending anymore money on their boots.
Post by: MtnMuley on September 20, 2018, 06:43:36 PM
Post by: JeffRaines on September 20, 2018, 11:46:17 PM
Really?? Terrible customer service? They have a 12 month warranty and after 14 months you have a water leak and they sent you that response and you call that terrible customer service? Wow
I would reserve my judgement until we know more - yeah if he's a guide, then I can see the waterproofing breaking down after 14 months of hard use.
However, I would be quite pissed off if I bought a pair of boots for 300 bucks and I didn't get more than two seasons out of the waterproof liner.
I would also consider that bad customer service - I get their warranty runs out after 12 months and thats all fine - they could have at least mentioned the warranty that goretex carries and gotten him in touch with them.
Post by: Tbob on September 21, 2018, 08:29:14 PM
They never asked me about when or where I bought them or even for anytype of proof of purchase. Sorry to hear about your experience with them, but for me, it was easy as that!
Post by: T-Dozzer on September 22, 2018, 07:13:51 PM
Kenetrek did the same thing to me.
Post by: grundy53 on September 22, 2018, 07:33:34 PM
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Post by: hollymaster on September 22, 2018, 08:37:42 PM
Mine started to leak. I cleaned them and then treated them with Nikwax. Didn't leak after that.This. I don’t think most guys clean and maintenance there boots. :twocents:
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Post by: NorseNW on September 23, 2018, 06:14:46 AM
Mine started to leak. I cleaned them and then treated them with Nikwax. Didn't leak after that.
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Unfortunately I'm just learning this lesson but it makes sense. I'm curious with your success did you use the Nikwax cleaner and the waterproofing? Not sure what my hangup is but I'm always skeptical of the "cleaners" and if they are really needed.
Post by: pianoman9701 on September 23, 2018, 08:22:16 AM
Post by: grundy53 on September 23, 2018, 08:42:01 AM
Nikwax won't do a thing for the separation of the Goretex fabric from the boot. It's like trying to stop a leak in a boat with a napkin. I'm really surprised at the lack of customer service on this issue. For this reason, I would never buy a pair of Crispi boots. The rand on my Lowas is starting to separate and Lowa will replace the out and inner soles, and the rand for free, in Germany. All I have to do is get them to CT for processing and it'll take 3 months. Much better response.Well it stopped my leaking.
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Post by: grundy53 on September 23, 2018, 08:46:53 AM
Yes I used the cleaner/conditioner. Not sure if it was necessary but it didn't hurt.Mine started to leak. I cleaned them and then treated them with Nikwax. Didn't leak after that.
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Unfortunately I'm just learning this lesson but it makes sense. I'm curious with your success did you use the Nikwax cleaner and the waterproofing? Not sure what my hangup is but I'm always skeptical of the "cleaners" and if they are really needed.
Sent from my SM-G950U using Tapatalk
Post by: pianoman9701 on September 23, 2018, 08:55:01 AM
Nikwax won't do a thing for the separation of the Goretex fabric from the boot. It's like trying to stop a leak in a boat with a napkin. I'm really surprised at the lack of customer service on this issue. For this reason, I would never buy a pair of Crispi boots. The rand on my Lowas is starting to separate and Lowa will replace the out and inner soles, and the rand for free, in Germany. All I have to do is get them to CT for processing and it'll take 3 months. Much better response.Well it stopped my leaking.
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I believe you. You probably didn't have a manufacturing flaw like CAB did.
Post by: MtnMuley on September 23, 2018, 09:45:25 AM
14 months in, and you call that a manufacturing flaw?Nikwax won't do a thing for the separation of the Goretex fabric from the boot. It's like trying to stop a leak in a boat with a napkin. I'm really surprised at the lack of customer service on this issue. For this reason, I would never buy a pair of Crispi boots. The rand on my Lowas is starting to separate and Lowa will replace the out and inner soles, and the rand for free, in Germany. All I have to do is get them to CT for processing and it'll take 3 months. Much better response.Well it stopped my leaking.
Sent from my SM-G950U using Tapatalk
I believe you. You probably didn't have a manufacturing flaw like CAB did.
Post by: jackelope on September 23, 2018, 09:49:34 AM
14 months in, and you call that a manufacturing flaw?Nikwax won't do a thing for the separation of the Goretex fabric from the boot. It's like trying to stop a leak in a boat with a napkin. I'm really surprised at the lack of customer service on this issue. For this reason, I would never buy a pair of Crispi boots. The rand on my Lowas is starting to separate and Lowa will replace the out and inner soles, and the rand for free, in Germany. All I have to do is get them to CT for processing and it'll take 3 months. Much better response.Well it stopped my leaking.
Sent from my SM-G950U using Tapatalk
I believe you. You probably didn't have a manufacturing flaw like CAB did.
I would. Maybe just plain defect is a better choice of word.
14 months old but how many months of actual use? Not 14. Probably not many. It’s not like they’re the boots you wear to work every day. I’d be dissatisfied at best. Especially at the price. My Meindl’s are at least 6 years old. They were probably worn out 2 years ago but they still don’t leak.
Post by: grundy53 on September 23, 2018, 10:05:56 AM
My Meindls leaked too :chuckle: cleaned and Nikwax and they quit leaking. However to your point I wear my hunting boots to work every day. Crispis spring, summer, and fall. Meindls in winter. I've actually never had a boot that didn't start leaking eventually.14 months in, and you call that a manufacturing flaw?Nikwax won't do a thing for the separation of the Goretex fabric from the boot. It's like trying to stop a leak in a boat with a napkin. I'm really surprised at the lack of customer service on this issue. For this reason, I would never buy a pair of Crispi boots. The rand on my Lowas is starting to separate and Lowa will replace the out and inner soles, and the rand for free, in Germany. All I have to do is get them to CT for processing and it'll take 3 months. Much better response.Well it stopped my leaking.
Sent from my SM-G950U using Tapatalk
I believe you. You probably didn't have a manufacturing flaw like CAB did.
I would. Maybe just plain defect is a better choice of word.
14 months old but how many months of actual use? Not 14. Probably not many. It’s not like they’re the boots you wear to work every day. I’d be dissatisfied at best. Especially at the price. My Meindl’s are at least 6 years old. They were probably worn out 2 years ago but they still don’t leak.
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Post by: pianoman9701 on September 23, 2018, 10:14:18 AM
14 months in, and you call that a manufacturing flaw?Nikwax won't do a thing for the separation of the Goretex fabric from the boot. It's like trying to stop a leak in a boat with a napkin. I'm really surprised at the lack of customer service on this issue. For this reason, I would never buy a pair of Crispi boots. The rand on my Lowas is starting to separate and Lowa will replace the out and inner soles, and the rand for free, in Germany. All I have to do is get them to CT for processing and it'll take 3 months. Much better response.Well it stopped my leaking.
Sent from my SM-G950U using Tapatalk
I believe you. You probably didn't have a manufacturing flaw like CAB did.
I would. Maybe just plain defect is a better choice of word.
14 months old but how many months of actual use? Not 14. Probably not many. It’s not like they’re the boots you wear to work every day. I’d be dissatisfied at best. Especially at the price. My Meindl’s are at least 6 years old. They were probably worn out 2 years ago but they still don’t leak.
These were only used for hunting, probably a total of about 2 months of actual use. By the way, the OP is a boot designer who's designed for L.L. Bean and Timberland. When he says it's a defect in workmanship, he knows what he's talking about.
Post by: MtnMuley on September 23, 2018, 10:27:32 AM
A warranty is a warranty. No sense bashing a company that honors their warranty.
Post by: pianoman9701 on September 23, 2018, 10:57:11 AM
Post by: grundy53 on September 23, 2018, 11:13:33 AM
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Post by: jackelope on September 23, 2018, 12:50:50 PM
And dodge trucks usually break down before the warranty expires so your argument there is flawed.
:tung:
Post by: Timberstalker on September 23, 2018, 01:30:24 PM
Post by: MtnMuley on September 23, 2018, 02:55:38 PM
And I don't know why you wouldn't expect a high-end boot company to at least take a look at the problem to make sure that it wasn't a manufacturing defect instead of regular wear and tear. There's standard testing to confirm GoreTex failure which would put the cost of replacement on GoreTex, not the boot company. My Lowas don't have a lifetime warranty but the company is fixing them nonetheless, because they recognize that I spent a lot of money on my boots and want me to recommend them to others. And again, I would think an accomplished outdoor boot designer knows the difference between a defect and a wear issue. I'm glad you're happy with your Crispis. It's prudent for someone within the industry to recognize a lack of service when he sees it and warn fellow hunters about the possibility that they may not be treated as well by one company as another. You don't have to agree. But I doubt you're coming from anywhere near his knowledge about boot construction. Am I right?
I never said I had any knowledge in boot construction. However, I do know that I basically burn through a pair of high end boots every year and it would be laughable to even think about sending a pair back after 14 months. I've also had a brand new pair of high end boots not fit my left foot right straight out of the box. Those boots were in a closet for 3 years, which is obviously outside of their warranty. I went about it differently than the OP and had the boot fixed for the cost of shipping. If the OP is some boot builder of some sort, then he should obviously know that a couple phone calls might be a better effort than he gave. Better yet, you'd think he' d be familiar with Gore-Tex and its flaws maybe even contact them since it seems to be their issue more than the boot manufacturer outside their 12 months warranty. :dunno:
Post by: pianoman9701 on September 24, 2018, 05:57:50 AM
Post by: spoonman on September 27, 2018, 03:22:29 PM
Post by: pianoman9701 on September 27, 2018, 03:31:10 PM