Post by: Andrew on September 27, 2019, 11:05:31 AM
"Our Lifetime Warranty has guidelines (click here to view them), and your frame doesn't fall within the guidelines. It's not that we no longer carry that frame or pack design, it's just that it's not covered under warranty due to wear and tear over the years. Our warranty is for the lifetime of the company but we all know that hunting gear doesn't last a lifetime. So it's not a product lifetime or we would just keep replacing and replacing everyone's gear no matter the issue. All of our gear ends up taking a loss at some point. Our gear is designed and built with a balance of weight, comfort, performance, and durability as the goal. While KUIU products do excel in all of these aspects, it is not indestructible. Sharp rocks, stiff limbs, unexpected falls, and stress on fabrics (wear and tear) can push any fabric or clothing type beyond its limit. We understand that hunting gear can be pushed to the limits during our hunts, and we do not take these kinds of emails lightly."
So basically there really is no warranty because if you damage the gear while using it for it's intended purpose it isn't covered.
WOW.
Post by: Jellymon on September 27, 2019, 11:34:01 AM
Post by: Andrew on September 27, 2019, 11:54:39 AM
It's crafty, deceitful, unethical, business practice. They are selling gear marketed with lifetime warranty but providing limited warranty coverage...I know I won't be purchasing Kuiu in future.
Post by: Crunchy on September 27, 2019, 11:56:01 AM
Post by: HikerHunter on September 27, 2019, 12:01:00 PM
Did you want them to fix/repair it for a fee, but they won't?
Post by: Andrew on September 27, 2019, 12:01:26 PM
Post by: Jellymon on September 27, 2019, 12:06:28 PM
Post by: Andrew on September 27, 2019, 12:12:03 PM
I'm confused at what you are expecting. The warranty, as is the case for nearly every warranty out there, covers defects in manufacturing, not damage from falls/accidents.
Did you want them to fix/repair it for a fee, but they won't?
This issue I have is that Kuiu is selling gear with "lifetime warranties". When in fact at best it is a "limited warranty". I've had more expensive flyrods replaced for the cost of shipping and handling broken under use...that is a lifetime warranty. The fact that the Icon pack is discontinued and there is no fix I consequently lose my warranty...that is the issue.
Post by: Dhoey07 on September 27, 2019, 12:22:19 PM
I'm confused at what you are expecting. The warranty, as is the case for nearly every warranty out there, covers defects in manufacturing, not damage from falls/accidents.
Did you want them to fix/repair it for a fee, but they won't?
This issue I have is that Kuiu is selling gear with "lifetime warranties". When in fact at best it is a "limited warranty". I've had more expensive flyrods replaced for the cost of shipping and handling broken under use...that is a lifetime warranty. The fact that the Icon pack is discontinued and there is no fix I consequently lose my warranty...that is the issue.
You didn't lose your warranty because of a discontinued pack.
Post by: ellensburgpo on September 27, 2019, 01:27:47 PM
I say that having done the same thing to that frame which is why I switched to the new frame and ultimately a kifaru.
Post by: jackelope on September 27, 2019, 08:42:56 PM
Post by: Tjv28 on September 27, 2019, 09:02:52 PM
Post by: dscubame on September 27, 2019, 09:25:31 PM
Stone Glacier, Exo and kifaru's warranty wouldnt cover that either. All require a fee to fix what was broken if it was not a manufacturing defect.
You cannot speak to that.
Leupold "lifetime warranty" = covered. Shame on Kuiu.
Post by: X-Force on September 27, 2019, 09:33:33 PM
Optic warranties shouldn’t be compared with backpacks or apparel.
Post by: jackelope on September 27, 2019, 11:26:11 PM
Post by: fowl smacker on September 28, 2019, 07:23:43 AM
Post by: ipkus on September 28, 2019, 08:21:01 AM
That really sucks. Claimed lifetime warranty no matter your fault or not should be covered. I say get a Mystery Ranch and don't look back. Shame on Kuiu.
Read the warranty. It doesn’t say what you or the OP say it does.
Stuff happens. He broke his pack. He broke it. If he broke his butt instead I suppose that would be someone else’s responsibility, too?
It is hilarious and sad how few people take responsibility for themselves or their own actions these days. I hope you at least teach your kids differently, but I doubt it.
Post by: Stein on September 28, 2019, 08:35:46 AM
Quote
KUIU Warranty
WHAT WARRANTY COVERS:
This warranty covers any manufacturer workmanship defects in your KUIU gear. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for.
HOW LONG COVERAGE LASTS:
This warranty lasts for the lifetime of the product.
WHO IS COVERED UNDER WARRANTY:
This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.
WHAT WARRANTY DOES NOT COVER:
Any problem that is caused by abuse, misuse, or an act of nature (fire, flood, moths, etc.) is not covered. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Consequential and incidental damages are not recoverable under this warranty.
KUIU's gear is designed and built with a balance of weight, comfort, performance, and durability as the goal. While KUIU products do excel in all of these aspects, it is not indestructible. Sharp rocks, stiff limbs, and unexpected falls can push any fabric or clothing type beyond its limit.
In the event that your gear becomes damaged due to any of the above reasons, please contact Rainy Pass Repair for evaluation and repair options. Rainy Pass Repair can also give a third-party opinion as to whether or not the damage should be covered under warranty.
Quote
Vortex Warranty
VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex® product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.
You see, it doesn't matter how it happened, whose fault it was or where you purchased it. If you ever have a problem, no matter the cause, we promise to take care of you. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods and monoculars.
Post by: Jellymon on September 28, 2019, 08:58:41 AM
Stone Glacier, Exo and kifaru's warranty wouldnt cover that either. All require a fee to fix what was broken if it was not a manufacturing defect.
You cannot speak to that.
Leupold "lifetime warranty" = covered. Shame on Kuiu.
Its not from me. Every one of those brands have the same policy kuiu does. Its specifically states it right on all of thier websites and warranties.
Post by: Stein on September 28, 2019, 09:11:01 AM
Think of it like a vehicle. You have a 100,000 mile warranty and crash into a tree, no car manufacturer will pay for that even though it is within the warranty period. They only cover the components and construction. That is what KUIU is doing, covering the materials and construction for the lifetime.
Companies like Vortex have warranties that cover anything except losing it or getting it stolen. Completely different type of warranty and it will be stated much differently like above.
I bought a KUIU pack and returned it because when I looked at the frame it just didn't seem durable to me. Further, once they make a change to the frame with future models, I wonder how easily it will be to get an carbon frame with the old mold pattern. The same is true for my Exo pack to some degree.
Post by: ellensburgpo on September 28, 2019, 09:27:34 AM
The word "lifetime" is the duration of the warranty, not what is covered.
Think of it like a vehicle. You have a 100,000 mile warranty and crash into a tree, no car manufacturer will pay for that even though it is within the warranty period. They only cover the components and construction. That is what KUIU is doing, covering the materials and construction for the lifetime.
Companies like Vortex have warranties that cover anything except losing it or getting it stolen. Completely different type of warranty and it will be stated much differently like above.
I bought a KUIU pack and returned it because when I looked at the frame it just didn't seem durable to me. Further, once they make a change to the frame with future models, I wonder how easily it will be to get an carbon frame with the old mold pattern. The same is true for my Exo pack to some degree.
:yeah:
Post by: Buckhunter24 on September 28, 2019, 09:45:13 AM
Post by: follow maggie on September 28, 2019, 09:50:36 AM
Post by: Buckhunter24 on September 28, 2019, 09:58:19 AM
Post by: Tinmaniac on September 28, 2019, 10:03:25 AM
Post by: huntnfmly on September 28, 2019, 10:10:01 AM
Maybe you could sue the nfs for the rock that tripped you.
Sorry I couldn't help it😅
Post by: M_ray on September 28, 2019, 10:11:51 AM
Post by: Tinmaniac on September 28, 2019, 10:39:57 AM
Amazing.Nope.If the NFS road rips a hole in my tire that i bought the warranty on you bet I would be getting a new tire covered under warranty.Anyone belong to Costco?Part of why they are so successful is there no quibble return policy.
Maybe you could sue the nfs for the rock that tripped you.
Sorry I couldn't help it😅
Post by: jackelope on September 28, 2019, 11:15:27 AM
Amazing.Nope.If the NFS road rips a hole in my tire that i bought the warranty on you bet I would be getting a new tire covered under warranty.Anyone belong to Costco?Part of why they are so successful is there no quibble return policy.
Maybe you could sue the nfs for the rock that tripped you.
Sorry I couldn't help it😅
You didn’t buy a warranty on your tires. You bought “road hazard protection.” A rock that tears a tire is a rod hazard. Warranties cover manufacturers defects. Falling on something and destroying it is not a manufacturer’s defect.
Go body slam your kitchenaid mixer you bought from Costco, get it all mangled up then take it back and tell me if they take it back without “quibbles.”
Post by: Tinmaniac on September 28, 2019, 11:29:18 AM
Costco will return,refund or give in store credit on just about anything.I have been a member since they opened store number 3 and have never had any problem returning anything.It's a matter of numbers for good companies,for every 100 sold ten come back.That's a win on 90 items.Amazing.Nope.If the NFS road rips a hole in my tire that i bought the warranty on you bet I would be getting a new tire covered under warranty.Anyone belong to Costco?Part of why they are so successful is there no quibble return policy.
Maybe you could sue the nfs for the rock that tripped you.
Sorry I couldn't help it😅
You didn’t buy a warranty on your tires. You bought “road hazard protection.” A rock that tears a tire is a rod hazard. Warranties cover manufacturers defects. Falling on something and destroying it is not a manufacturer’s defect.
Go body slam your kitchenaid mixer you bought from Costco, get it all mangled up then take it back and tell me if they take it back without “quibbles.”
Post by: jackelope on September 28, 2019, 11:32:18 AM
Costco will return,refund or give in store credit on just about anything.I have been a member since they opened store number 3 and have never had any problem returning anything.It's a matter of numbers for good companies,for every 100 sold ten come back.That's a win on 90 items.Amazing.Nope.If the NFS road rips a hole in my tire that i bought the warranty on you bet I would be getting a new tire covered under warranty.Anyone belong to Costco?Part of why they are so successful is there no quibble return policy.
Maybe you could sue the nfs for the rock that tripped you.
Sorry I couldn't help it😅
You didn’t buy a warranty on your tires. You bought “road hazard protection.” A rock that tears a tire is a rod hazard. Warranties cover manufacturers defects. Falling on something and destroying it is not a manufacturer’s defect.
Go body slam your kitchenaid mixer you bought from Costco, get it all mangled up then take it back and tell me if they take it back without “quibbles.”
I’m curious to know if you’ve ever tried to return something to Costco that you admittedly damaged beyond the scope of a clear manufacturer’s defect through abuse in one form or another. Also something that was 10 years old and no longer produced.
I’m not trying to be a smart ass. I’m legitimately trying to figure out people’s trains of thought on this stuff. I work with cars and I sell tires. I deal with warranty stuff literally every weekday of my life several times a day.
Post by: 92xj on September 28, 2019, 11:36:07 AM
Post by: fowl smacker on September 28, 2019, 11:50:37 AM
Post by: Tinmaniac on September 28, 2019, 12:21:33 PM
I actually have on many items.I will say that without having several friends that have spent their entire adult lives working at Costco I wouldn't know how good their return policy is.One example of many.I had a 10 x 20 carport they have sold for years.Mine was 6 years old and thrashed.My buddy that has been with Costco since 1984 said take it back.I said no way.He said trust me.I swallowed my pride and did as he said.I walked out with a new,improved model as they no longer carried the one I returned.If KUIU was smart enough to sell their products through Costco this thread would not exist.Next time anyone goes to Costco take a look at returns,I guarantee not many folks leave there unhappy.Costco will return,refund or give in store credit on just about anything.I have been a member since they opened store number 3 and have never had any problem returning anything.It's a matter of numbers for good companies,for every 100 sold ten come back.That's a win on 90 items.Amazing.Nope.If the NFS road rips a hole in my tire that i bought the warranty on you bet I would be getting a new tire covered under warranty.Anyone belong to Costco?Part of why they are so successful is there no quibble return policy.
Maybe you could sue the nfs for the rock that tripped you.
Sorry I couldn't help it😅
You didn’t buy a warranty on your tires. You bought “road hazard protection.” A rock that tears a tire is a rod hazard. Warranties cover manufacturers defects. Falling on something and destroying it is not a manufacturer’s defect.
Go body slam your kitchenaid mixer you bought from Costco, get it all mangled up then take it back and tell me if they take it back without “quibbles.”
I’m curious to know if you’ve ever tried to return something to Costco that you admittedly damaged beyond the scope of a clear manufacturer’s defect through abuse in one form or another. Also something that was 10 years old and no longer produced.
I’m not trying to be a smart ass. I’m legitimately trying to figure out people’s trains of thought on this stuff. I work with cars and I sell tires. I deal with warranty stuff literally every weekday of my life several times a day.
Post by: jackelope on September 28, 2019, 12:56:22 PM
Post by: CackleBird98 on September 28, 2019, 01:00:07 PM
I guess I’m of a different mindset. If I legitimately break or ruin something, I wouldn’t expect someone else to replace it for free. I’m responsible for ruining it, I’ll eat it and replace it.:yeah: :yeah:
People need to learn how to take responsibility for what they do
Post by: Buckhunter24 on September 28, 2019, 01:04:15 PM
Post by: full choke on September 28, 2019, 01:09:48 PM
I guess I’m of a different mindset. If I legitimately break or ruin something, I wouldn’t expect someone else to replace it for free. I’m responsible for ruining it, I’ll eat it and replace it.
I get that completely.
But what about a product that was a failed design to begin with? KUIU made a crappy frame, had numerous issues and complaints, scrapped it and redesigned it. So now the guy who originally bought it is SOL because KUIU said we have moved on, you should too?
Auto makers routinely recall vehicles due to known issues. Even if they no longer produce the model, they fix the problem. KUIU had so many issues with those original frames that they scrapped the product and started over. I don't think an original owner is so out of line to want some kind of reimbursement.
He fell on his pack! You don't think that is somewhat within the bounds of normal use?
He didn't body slam a mixer, or run his truck into a wall, he fell while hiking.
Post by: jackelope on September 28, 2019, 01:39:55 PM
Vehicle manufacturers do recalls when they’re aware of safety related issues and those are mandated by the NTSB. If there’s a known issue with something that doesn’t require a recall and the vehicle is beyond the terms of the vehicle’s warranty coverage, the repair is not covered. They’ll even issue service bulletins when they know of issues. That doesn’t mean those repairs are covered under warranty. Also you’re required to maintain your vehicle. If you don’t, you could risk warranty coverage.
The mixer/Costco example was probably not a great example, but I was referring to the other guy’s comment about Costco’s return policy.
Post by: Tinmaniac on September 28, 2019, 01:43:07 PM
If everyone returned everything when it wore out or broke due to user error I have a feeling we would pay a bit more. Those policies work because they know most people arent going to work the system.The warranty isn't free,it's part of the cost that is passed on to the consumer.We are not talking about a Wal - Mart product.The lifetime warranty helps sell a lot more products than what get returned.Heads up to everyone that bought and paid for a lifetime warranty on your high end gear,don't use it or your a bum.!
Post by: Tinmaniac on September 28, 2019, 01:49:38 PM
I don’t think that someone falling on a pack and breaking it is due to a manufacturer’s defect. No, I don’t. I had that same Kuiu pack for years. Backpacked a lot with it, packed out a few bucks and a mountain goat with it. Mine never broke. They definitely broke for sure and had issues for the frame breaking. All the broken frames I’ve heard about were in different locations.Toyota 3.0 liter head gasket campaign.They will honor that today if the VIN shows it was never done.That motor has been out of production for over 20 years yet they still stand behind their product.
Vehicle manufacturers do recalls when they’re aware of safety related issues and those are mandated by the NTSB. If there’s a known issue with something that doesn’t require a recall and the vehicle is beyond the terms of the vehicle’s warranty coverage, the repair is not covered. They’ll even issue service bulletins when they know of issues. That doesn’t mean those repairs are covered under warranty. Also you’re required to maintain your vehicle. If you don’t, you could risk warranty coverage.
The mixer/Costco example was probably not a great example, but I was referring to the other guy’s comment about Costco’s return policy.
Post by: jackelope on September 28, 2019, 02:09:54 PM
Post by: jackelope on September 28, 2019, 02:15:05 PM
Post by: Buckhunter24 on September 28, 2019, 02:35:02 PM
If everyone returned everything when it wore out or broke due to user error I have a feeling we would pay a bit more. Those policies work because they know most people arent going to work the system.The warranty isn't free,it's part of the cost that is passed on to the consumer.We are not talking about a Wal - Mart product.The lifetime warranty helps sell a lot more products than what get returned.Heads up to everyone that bought and paid for a lifetime warranty on your high end gear,don't use it or your a bum.!
I didnt call you a bum. You said yourself you swallowed your pride when you took your thrashed carport back. At any rate I'm not sure why I'm arguing ive got no dog in this fight.
Post by: full choke on September 28, 2019, 03:12:07 PM
I don’t think that someone falling on a pack and breaking it is due to a manufacturer’s defect. No, I don’t. I had that same Kuiu pack for years. Backpacked a lot with it, packed out a few bucks and a mountain goat with it. Mine never broke. They definitely broke for sure and had issues for the frame breaking. All the broken frames I’ve heard about were in different locations.
Vehicle manufacturers do recalls when they’re aware of safety related issues and those are mandated by the NTSB. If there’s a known issue with something that doesn’t require a recall and the vehicle is beyond the terms of the vehicle’s warranty coverage, the repair is not covered. They’ll even issue service bulletins when they know of issues. That doesn’t mean those repairs are covered under warranty. Also you’re required to maintain your vehicle. If you don’t, you could risk warranty coverage.
The mixer/Costco example was probably not a great example, but I was referring to the other guy’s comment about Costco’s return policy.
The above bolded is my point.
KUIU made a bad frame. They knew it. It broke in many different places, for many different reasons. They abandoned the design and started over. That, to me, means culpability.
I have zero dogs in this fight- don't even really care. But reading through the posts and seeing all the responses admonishing the OP is kind of alarming. So I thought I would chime in.
I personally don't feel like a guy falling down while hunting/hiking is sooooo far out of the realm to expect a product to withstand. Especially a high cost product. It is no wonder KUIU wouldn't let the Rokslide guys throw their pack off a cliff like they did with Stone Glacier and Kifaru- KUIU knew theirs wouldn't survive.
And aside from the actual lifetime warranty (which a frame that is known to shatter in multiple different places, for multiple different reasons, should be covered as a manufacturers defect) or lack thereof, the OP was mainly complaining about KUIU's deceitful advertisement of said warranty.
Post by: dscubame on September 28, 2019, 04:10:10 PM
Post by: JakeLand on September 28, 2019, 06:09:39 PM
Post by: dscubame on September 28, 2019, 10:48:37 PM
https://www.google.com/amp/s/www.thepennyhoarder.com/save-money/companies-with-lifetime-warranties/amp/
Post by: jackelope on September 28, 2019, 10:52:50 PM
Post by: fowl smacker on September 28, 2019, 11:06:28 PM
The problem is one company sets a precedence and covers everything, then guys think everyone should do the same. I wonder if some of you guys think your body shop repairs should be covered under warranty after you put your car in a ditch too.If it said it came with a "lifetime warranty" you bet it should.
Post by: Stein on September 28, 2019, 11:32:56 PM
Sent from my iPhone using Tapatalk
Post by: jackelope on September 29, 2019, 12:00:55 AM
The problem is one company sets a precedence and covers everything, then guys think everyone should do the same. I wonder if some of you guys think your body shop repairs should be covered under warranty after you put your car in a ditch too.If it said it came with a "lifetime warranty" you bet it should.
It doesn’t. It does say there’s a 3 year 36000 mile limited warranty. That doesn’t mean you put your 2 year old car in the ditch and total it and it’s covered under warranty... come on.
I don’t even know why I’m seemingly arguing this. I own 2 pieces of KUIU anything. I couldn’t care less what’s covered and what’s not lol.
What does KUIU’s warranty state?
Post by: jackelope on September 29, 2019, 12:05:53 AM
(https://uploads.tapatalk-cdn.com/20190929/4d98aa916036d3891c6e83be679b5fae.jpg)
(https://uploads.tapatalk-cdn.com/20190929/9cbaa750736dd5e2d9ae7af0ddf6483d.jpg)
(https://uploads.tapatalk-cdn.com/20190929/0725647f856fdc9d1c0451dafca6273a.jpg)
Post by: spin05 on September 29, 2019, 03:05:04 AM
(https://uploads.tapatalk-cdn.com/20190929/9c5eb77fe2e79a242bca6b29bef41439.jpg)
(https://uploads.tapatalk-cdn.com/20190929/4d98aa916036d3891c6e83be679b5fae.jpg)
(https://uploads.tapatalk-cdn.com/20190929/9cbaa750736dd5e2d9ae7af0ddf6483d.jpg)
(https://uploads.tapatalk-cdn.com/20190929/0725647f856fdc9d1c0451dafca6273a.jpg)
That about sums it up i think
Post by: Skyvalhunter on September 29, 2019, 04:33:05 AM
Post by: fowl smacker on September 29, 2019, 06:50:46 AM
You just made my point. Kuiu should not call their warranty a "lifetime warranty " I understand they post what is covered under their warranty on their website. And yes, I agree they make some AWESOME products! If you say "lifetime warranty" you'd better cover your products for their "life" no matter what happens. They just need to change their warranty name.The problem is one company sets a precedence and covers everything, then guys think everyone should do the same. I wonder if some of you guys think your body shop repairs should be covered under warranty after you put your car in a ditch too.If it said it came with a "lifetime warranty" you bet it should.
It doesn’t. It does say there’s a 3 year 36000 mile limited warranty. That doesn’t mean you put your 2 year old car in the ditch and total it and it’s covered under warranty... come on.
I don’t even know why I’m seemingly arguing this. I own 2 pieces of KUIU anything. I couldn’t care less what’s covered and what’s not lol.
What does KUIU’s warranty state?
Post by: jackelope on September 29, 2019, 09:48:22 AM
When I look at a warranty issue, I look at it and have to decide whether or not it’s a manufacturer’s defect. If I fall on my backpack/run over my binoculars/snap my fly rod in half closing it in the car door, I don’t consider that a manufacturers defect or a result of normal wear and tear. I consider that me breaking my stuff. I don’t consider the manufacturer of that product responsible for my loss of agility. That’s my point.
Post by: jackelope on September 29, 2019, 09:52:27 AM
Here is their explanation:
"Our Lifetime Warranty has guidelines (click here to view them), and your frame doesn't fall within the guidelines. It's not that we no longer carry that frame or pack design, it's just that it's not covered under warranty due to wear and tear over the years. Our warranty is for the lifetime of the company but we all know that hunting gear doesn't last a lifetime. So it's not a product lifetime or we would just keep replacing and replacing everyone's gear no matter the issue. All of our gear ends up taking a loss at some point. Our gear is designed and built with a balance of weight, comfort, performance, and durability as the goal. While KUIU products do excel in all of these aspects, it is not indestructible. Sharp rocks, stiff limbs, unexpected falls, and stress on fabrics (wear and tear) can push any fabric or clothing type beyond its limit. We understand that hunting gear can be pushed to the limits during our hunts, and we do not take these kinds of emails lightly."
So basically there really is no warranty because if you damage the gear while using it for it's intended purpose it isn't covered.
WOW.
This is from the OP and where I was coming from. Not a time thing, a “he broke it” thing.
Post by: JoeE on September 29, 2019, 10:38:46 AM
Post by: Taco280AI on September 29, 2019, 10:43:26 AM
Post by: Stein on September 29, 2019, 03:14:38 PM
When you go ultralight, you trade durability for weight. Carbon is light but it breaks relatively easily. Carbon needs to be treated very well and protected. No impacts, no big scratches.
They use light fabric, light webbing, light everything. They designed it for backcountry sheep hunts where ounces really matter.
I bought both a KUIU and an Exo and the difference was very obvious. I chose durability over weight because that made sense for how I hunt and what I wanted.
It’s the same reason most people are better off with aluminum bikes, if you crash your $4K bike won’t break in half. Carbon is a very niche material.
Sent from my iPhone using Tapatalk
Post by: M_ray on September 30, 2019, 05:22:39 PM
I love KUIU clothing but ditched my KUIU pack this year for a new Mystery Ranch. And the buckle on a shoulder strap broke while I was hauling a moose hind quarter!! I improvised and attached the strap to a climbing caribiner I had in camp and finished the hunt. When I got home I emailed mystery ranch and they sent me a new shoulder harness no questions asked.
And I think most companies including Kuiu will, I know sitka has for me but on another occasion sitka also made me pay for repairs soo :dunno:
I get both sides of this from user and Manufacturer but I think what you're missing is it doesn't matter that you think its because they were not made well because for every one of you that broke yours there are a thousand others who have fallen on their older versions with no problem. They dont make it anymore and so you expect them to give you a new suspension, bag and frame that cost 450$? If they did this for everyone the rest of us would have to pay more than 450 for a new one to cover the cost of replacing those that break theirs. I think that if it were a frame that your bag still fit on they would send you a new one
Face it most have wording that protects them from having to cover things that are too old and very few dont, you wont get a Sage Warranty on everything you buy. Lifetime warranty can be defined and not necessarily mean that they are going to cover "EVERYTHING FOREVER" I think Kuiu did a good job of explaining this on their web site and unfortunately their definition fits your situation to a T. I don't think it means that an internet shaming is in order. Now had they not had the Wording about falling on sharp objects ect... then you'd have a gripe. :twocents:
Post by: grundy53 on September 30, 2019, 06:44:19 PM
Sent from my SM-G950U using Tapatalk
Post by: grundy53 on September 30, 2019, 06:45:17 PM
I guess I’m of a different mindset. If I legitimately break or ruin something, I wouldn’t expect someone else to replace it for free. I’m responsible for ruining it, I’ll eat it and replace it.Agreed. I feel the same way.
Sent from my SM-G950U using Tapatalk
Post by: Jonathan_S on September 30, 2019, 09:03:39 PM
Buy Kifaru or MR :tup:
Post by: jackelope on September 30, 2019, 09:19:53 PM
Words, words, words...
Buy Kifaru or MR :tup:
Done.