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Equipment & Gear => All Other Gear => Topic started by: Westside88 on August 11, 2024, 09:16:32 AM


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Title: issues with Kuiu Yukon waterproofness- fixed outstanding customer service!
Post by: Westside88 on August 11, 2024, 09:16:32 AM
Update: I contacted the company with the info @jackelope provided. I am beyond impressed with their response. Thank you for sharing the contact information, I think my previous attempts were through an automated system. Either way, they have been extremely helpful.


I waited awhile to post this because I'd hoped I might hear back from one of the emails I sent the company, but I never did. I realize that there's a trade off in everything and light flexible raingear won't be as waterproof as heavy grundens or the like. I sent the below email a couple times and never received any response. At this point I'm wondering if anyone can recommend a wash in or spray on product that might help? I've seen them state this is the set for Alaska and I would caution anyone headed that direction or even those who hunt coastal WA that their idea of waterproof and mine are not the same.

Hello, I purchased Yukon rain gear in September of 2022. I have only used it three times now and I'm disappointed to say that I have gotten wet every time. The first time I chalked it up to unzipping my jacket frequently to retrieve binoculars. This year while hunting elk in the rain I was very conscious to stay zipped up and wear an appropriate layer underneath.  Unfortunately, I was soaked through within a few hours (it was worse after the first 3) When deciding what to buy I was very careful to choose a product that clearly stated "waterproof". The Yukon seemed like a top choice for all day in the elements. Unfortunately, this has not been my experience. Will you accept a return on warranty since the product is not as advertised?  I appreciate any help you may be able to provide.
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: Rainier10 on August 11, 2024, 09:32:36 AM
Wow that is disappointing. Thanks for posting.
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: LDennis24 on August 11, 2024, 09:39:02 AM
And that's why I don't buy that over priced junk. Doesn't make you a better hunter and it just seems to be a status thing. Not bashing anyone particular but a coat that costs $400 should be absolutely waterproof. Don't buy KUIU! Buy the new Louis Vutton parka!
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: Westside88 on August 11, 2024, 09:53:56 AM
And that's why I don't buy that over priced junk. Doesn't make you a better hunter and it just seems to be a status thing. Not bashing anyone particular but a coat that costs $400 should be absolutely waterproof. Don't buy KUIU! Buy the new Louis Vutton parka!

The disappointing part is I like everything about them except the overstated waterproofness. $400 is a lot of money for a jacket, but if it keeps you dry and out there hunting for several years it’s worth it. I’ll keep using this stuff and will like it most of the time. I’ll just have my fishing rain gear or a poncho available as well
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: vandeman17 on August 11, 2024, 10:33:19 AM
Tagging along. I will be buying a set of packable waterproof pants/jacket here in the next 6 weeks for a Canadian moose hunt in October. I don't want anything too expensive or crazy because it will likely get beat up if I end up needing to wear it.
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: blackveltbowhunter on August 11, 2024, 10:39:58 AM
   I have used nikwax detergent  and goretex wash in repellent with good success. Haven't treated the yukon yet, but it rejuvenated my sitka downpour prior to all out breakdown.

Just out of curiousity what are you using for base layer underneath, and what's your average ambient temp?

Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: Crunchy on August 11, 2024, 11:17:08 AM
I have had the Yukon rain gear for probably 8 years and the jacket is still waterproof.  The pants were until I finally wore them out.  I will order a new set of pants here pretty quick. 
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: jackelope on August 11, 2024, 11:18:27 AM
Have you tried calling them?

(https://uploads.tapatalk-cdn.com/20240811/68c02850deef64778968711b417c85f2.jpg)
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: OltHunter on August 11, 2024, 11:58:06 AM
I've never had great success with breathable rain gear especially on long hikes as a lot of "leaks" is just your own perspiration. Going off trail through soaked brush will wet through all layers.

The other thing I've recently realized is how often you're supposed to wash and recharge your DWR. I was always hesitant to wash them cause it would delaminate something. But you shouldn't be worried or scared to wash them, just need to wash them right.

Nixwax is good, but is a 2 step. I use Grangers 2 in 1.

Should do it after every season now and anytime dirt or grime is introduced.
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: Westside88 on August 11, 2024, 06:34:07 PM
   I have used nikwax detergent  and goretex wash in repellent with good success. Haven't treated the yukon yet, but it rejuvenated my sitka downpour prior to all out breakdown.

Just out of curiousity what are you using for base layer underneath, and what's your average ambient temp?
[/quote

Under armor, I think some lightweight wool would be better. Probably 60 degrees and 4 inches of rain in 12 hours
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: elkslayer069 on August 11, 2024, 08:06:53 PM
Nikwax my stuff every year before the start of the season. Follow the directions. The Yukon does become saturated eventually.
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: elkinrutdrivemenuts on August 12, 2024, 12:15:46 PM
You might want to call them because your experience seems to be unique.  I have been nothing but impressed with the Yukon rain gear.  Holds up well in the brush and I stay dry all day. 
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: Wolfdog2314 on August 12, 2024, 01:19:10 PM
Nothing but great things to say about the lighter version of their rain gear, the Chugach line. Works great. Keep trying and see if u can get someone on the phone.
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: O. Nerka on August 12, 2024, 01:34:42 PM
60 degrees and 4 inches of rain in a day is a real tough situation to try to stay dry in, if not impossible. Being fully zipped up means you will be trapping a ton of heat and sweat while venting is an opportunity for rain to get in.

In the past in similar conditions the best option I've found is a synthetic t shirt and underwear.
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: Bob33 on August 12, 2024, 02:25:07 PM
Waterproof breathable membrane materials normally work well, but have their limitations.

They work by blocking large molecules of water like rain from penetrating the membrane, but allowing smaller molecules of water like perspiration to pass from the inside out.

One common cause of failure is when perspiration can’t escape, which causes the user to be wet and is misinterpreted as the fabric not being waterproof. This situation can be caused by oil or dirt on the exterior fabric which is why it needs to be periodically cleaned. Water collecting on the exterior fabric and not beading up can also act as a barrier preventing the moisture from escaping. Treating the exterior fabric with something that causes water to bead up and not sit on the fabric helps. In situations where there is constant moisture on the exterior fabric (i.e. heavy rain) and heavy bodily perspiration the ability to expel the moisture can be exceeded. There’s not much that can be done about that.

I concur with trying to get in touch with someone at Kuiu to talk through the situation. I expect they will find a solution that satisfies you.
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: Westside88 on August 16, 2024, 10:10:20 AM
Have you tried calling them?

(https://uploads.tapatalk-cdn.com/20240811/68c02850deef64778968711b417c85f2.jpg)

thank you for the contact info. I'm not sure why the previous attempts didn't get through, but they have been extremely responsive and helpful.
Title: Re: issues with Kuiu Yukon waterproofness being fixed outstanding customer service
Post by: screedler on August 19, 2024, 11:39:12 AM
I'm curious about the company's reply?

Did they replace the piece or provide guidance on restoring the waterproof quality? 

I've got some of their chugach rain gear is why I ask.
Title: Re: issues with Kuiu Yukon waterproofness being fixed outstanding customer service
Post by: Westside88 on August 19, 2024, 01:22:32 PM
They asked me to send it in, I'll let you know the outcome
Title: Re: Disappointed in Kuiu Yukon waterproofness/any products that could help?
Post by: spin05 on August 20, 2024, 03:37:31 AM
Nothing but great things to say about the lighter version of their rain gear, the Chugach line. Works great. Keep trying and see if u can get someone on the phone.

My son i both have had the Chugach line for years. Also have never had a problem getting wet so far
Title: Re: issues with Kuiu Yukon waterproofness being fixed outstanding customer service
Post by: Nmarth88 on August 20, 2024, 06:41:47 AM
Have had kuiu gear for the last 7-8 years and have only ever had to contact them about switching from old style bags to the new frame. Needless to say they have sent me multiple sets of adapters for free. I have the chugach set and never had them leak. Hopefully this gets resolved for you
Title: Re: issues with Kuiu Yukon waterproofness being fixed outstanding customer service
Post by: blusc21 on August 22, 2024, 11:12:09 AM
i went through a long period of research before buying my rain gear. if you want packable, then you will get wet. it's a fact. youre best off buying frogg toggs, accepting they are loud, and saving a load of money. nothing is lighter, cheaper and more packable for how dry they keep you.

i've found the through-hiking forums are the places to learn about rain gear, the folks doing the PCT and Appalachian use their gear more than any hunter and have really found what works. they dont have the luxury of walking back to the truck and cranking the heater!

if you want to stay dry, then you have to give up on packable. nothing work as well as rubberized cloth rain gear. there is a reason it is what alaskan fishermen wear, its tough and it keeps you dry. I personally went with helly hanson's gear because it was 40$ cheaper for the set at the time than grundens. Ive fallen asleep in it lying on the when the fog has come in during rainy afternoon glassing several times and only been wet where the rain in the collar.
Title: Re: issues with Kuiu Yukon waterproofness- fixed outstanding customer service!
Post by: Westside88 on August 31, 2024, 08:10:55 AM
Update- after contacting customer service they asked some questions and had me send some photos in with descriptions of of what I experienced. Within an hour of sending the pictures I received a reply with a prepaid shaping label to return the rain gear to them for exchange. I received a package this week with a new set of their updated gear. I understand that even this gear will not be as impermeable as say some rubber Grundens, but if it's more like what others have described I will be happy. I started out as a disappointed customer and am now very impressed by how they handled things. Thank you to those who encouraged me to try again with reaching them.
Title: Re: issues with Kuiu Yukon waterproofness- fixed outstanding customer service!
Post by: ipkus on August 31, 2024, 10:52:08 AM
I've got an original pair of KUIU Chugach rain gear (when it was still sewn in BC instead of China) that is still going strong.  They've lived and kept me dry through 4 Alaska hunting trips and several dozen of elk/deer hunts throughout the West.  They've got a couple patches and some drops of seam seal over small holes here and there, but still work as good as ever.

Hunting clothes have come a loooong way in the last 15 years.  With that said, you can't treat it like you treated old hunting clothes and expect miracles.  High tech fabrics require care and upkeep to keep performing.  Every fall before the first hunt they get washed and re-treated.  If it's a busy fall or they get particularly dirty on a trip it gets done again.

I also don't wear them unless it is actually raining or snowing, I don't just hunt in them.  Yes, if the moisture has passed and I'm bucking through thick stuff that is still dripping wet I will put them on, but that's pretty rare.  They live in my pack for 'when' moisture happens, not 'if' it might.

The only time I've ever had a leak is when they have been too far past a DWR re-treatment and eventually wetted through (i.e. I was lazy or short on time)

 I own three sets of KUIU rain gear (the original Chugach that is still my pack rain gear, Yukon, and another set of Chugach that spends it's time in my boat).  They've all got a purpose and they aren't cheap, but my experience has been that if you take care of it you will be dry and they last long enough that the cost isn't so prohibitive since you aren't buying new gear nearly as often.

I can't attest to what some of you guys are doing on the wet side, and agree that something rubber/vinyl coated is probably the answer if you're doing a lot of it.  But I've also been in rain storms in Alaska that were hours long and felt like you might as well have jumped in a lake and I still stayed dry.

This is to say nothing about the original posters experience, like anything there is bound to be a bad piece of gear once in a while.  Glad to hear they took care of you.
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