Post by: haus on April 15, 2010, 10:40:16 PM
The arrow went sailing, thought I heard it hit up in the tree's to the left of the target range, but not sure exactly....little stunned at the time.
.......1st bottom limb cracked Sunday. Martin had a new set of limbs out to the local pro shop by Wednesday. Got to shoot a little bit yesterday, today on my 11th arrow the bottom limb let loose completely this time as I was pulling back, pretty much clubbed the right side of my face and my buddy that was watchin' said the arrow flipped up and shot off right in front of my mellon. All happened in a flash of course so it was just a blur to me.
(https://hunting-washington.com/smf/proxy.php?request=http%3A%2F%2Fi7.photobucket.com%2Falbums%2Fy268%2Fmako509%2FArchery%2FBrokenLimbMartinShadowcat.jpg&hash=2b8d3937ede7b49f12a1492eba7a8c82bdc4fd36)
Don't have a pic of the first limb. It cracked about 2 inches up the middle right in the same place where the second one came apart at.
Really frustrated......just got into archery in November, been savin' up all winter for a new bow. Really excited to get a bow that fits me.....I'm 6'7" with a 32" DL so the CAT 2.0 equipped Shadowcats 40.5" ATA fits me just perfect.
I think Martin's a great company, their customer service is excellent, they have been great to me, plus they're a local company so I wanted to support them......but after the close call today I'm done for now and will be asking for my money back.
Yes I'm venting, I figured this is what a forums about, you post your experiences, good and bad so that other consumers know. Well here's mine, take it however you want. :brew:
Post by: Michelle_Nelson on April 16, 2010, 12:21:06 AM
Seriously though that sucks. Limbs and strings breaking really had me nervous about getting into archery. Still has me spooked. I hate suspense.
Post by: sisu on April 16, 2010, 06:44:06 AM
Personally I'd take the limbs to Martin directly for an examination to see what caused it, but I'd still keep learning my new sport.
Post by: Lowedog on April 16, 2010, 06:53:29 AM
Post by: Woodchuck on April 16, 2010, 06:56:20 AM
Post by: dreamingbig on April 16, 2010, 07:16:58 AM
Post by: STIKNSTRINGBOW on April 16, 2010, 09:15:11 AM
But considering that you have had problems with 2 limbs on the same bow...
Martin is a good company, and will make it up to you, I just dont think that a 32" draw length can be good for the stress related on these newfangled ultra high-speed limbs/cams....
I mean most draw lenths are shorter than 30", I am 6'4" and while I was a 32" draw on my recurve (40#) when I got set up at a pro-shop, my draw length on the compound w/release was 29.5"....
At 32" you are really loading up those limbs...
Ever try out a 62-68" long bow or recurve ?
It might not be as fast, or as accurate at long range, but lots of fun to shoot, and lighter to carry... :twocents:
Post by: whacker1 on April 16, 2010, 09:20:46 AM
Post by: haus on April 16, 2010, 09:29:09 AM
Post by: whacker1 on April 16, 2010, 09:32:02 AM
Post by: haus on April 16, 2010, 10:01:10 AM
As for Martin. I sent an email last night, included what I said in this post and gave them the link to my duplicate post to this one on AT. I'll be calling them in a few. Unfortunately I don't believe this is in any way an isolated issue to just me, a local pro shop has a new Warthog on the bench that has the same exact limb failure in the same spot as mine both were. If I had not had the second limb failure nor seen another Martin with the same limb failure then I wouldn't have made a stink by posting my experience on here or AT. Martin has a problem in manufacturing that needs fixing.
All that being said I'm so limited in what is available on the market to me that I kinda have to hear what Martin has to say.
Post by: let.it.fly on April 16, 2010, 10:10:30 AM
Post by: haus on April 16, 2010, 11:30:27 AM
Offer for replacement or return. Replacement; New updated limbs of a different design and material, new cams, new string/cable at proper length. Would replace the riser to, but I would have to wait for one to come in if I wanted the same color.
Thinkin' this one over.
I also received an email. here's part of it:
"I honestly don\'t what the problem could be. Without seeing your bow in person I may not be able to diagnose the issue. It could be the discrepancy in axle to axle specs and the fact that you are pulling such a long draw but until we see the bow there is no way to say for sure. "
At setup we noticed the ATA/BH was different than the 1.5 CAT cam specs, I called Martin when we saw this and they verified the ATA/BH I had were correct. I'm now told that was an error, the specs are different than the 1.5's but not nearly as much as they were on my bow.
Post by: carpsniperg2 on April 16, 2010, 11:58:37 AM
Post by: Lowedog on April 16, 2010, 10:24:59 PM
Hoyt has the Maxxis 35 with up to a 32" draw. Bowtech has the Sniper or if you can find a Commander. There are choices out there for your draw length.
Post by: Drifterat on April 17, 2010, 02:42:10 PM
Hoyt has the Maxxis 35 with up to a 32" draw.
I'd be looking hard at the Maxxis 35. I was at the range that night after it broke and it looked bad. I'd hate to see you loose and eye because of bad limbs...
Post by: AKBowman on April 17, 2010, 08:35:01 PM
Take the Martin back and go pick up a PSE Bowmadness XL. THe longer than normal riser and 36" axle to acle should treat you really well at a 32" draw length. Its supposed to be an amazing bow. I've alsways shot PSE and never had a problem.
Post by: carpsniperg2 on April 17, 2010, 08:40:45 PM
Post by: PacificNWhunter on April 17, 2010, 08:41:35 PM
Post by: AKBowman on April 17, 2010, 08:44:32 PM
Man you're a freak!
Just shoot a recurve...as big as you are and as good as the new bows are you can get a real flat shooting set-up. If you're hunting the west side you're not likely to get a shot much over 35-40 yards anyhow.
Check out Rivers Edgee Recurves out of Wisconsin. They are real flat shooting set-ups, Robinson Stik Bows are great bowns too.
Post by: haus on April 18, 2010, 11:40:49 PM
Nevermind, the Bowmadness Xl is only available up to 30" draw length.
Man you're a freak!
Just shoot a recurve...as big as you are and as good as the new bows are you can get a real flat shooting set-up. If you're hunting the west side you're not likely to get a shot much over 35-40 yards anyhow.
Check out Rivers Edgee Recurves out of Wisconsin. They are real flat shooting set-ups, Robinson Stik Bows are great bowns too.
lol I'll stick with the compounds but thanks for the info...there's a list i have of about +21 bows that are available on the 2010 market in 32" DL. Posted it on here but was quite awhile ago. PSE's Vendetta XL goes to 32" btw. I say my list is short because if you look over 37" ATA that 21 list drops to 11, look over 38" ata and it drops to 4 options. 2 from Hoyt, 1 from Mathews, and 1 from Martin.
Post by: micdude on April 19, 2010, 08:32:36 AM
8)
Post by: dreamingbig on April 21, 2010, 08:50:39 AM
Post by: wabow on April 22, 2010, 08:23:09 AM
Axle to Axle - 46”
Brace height - 9 5/8”
Draw lengths – 32” – 37” with half sizes
Cam – SL3 65% let off
Draw Weight – will very between 62-63 lbs.
Comes with string suppress, roller guard,
And harmonic dampers
Don
Post by: Lowedog on April 22, 2010, 09:34:04 PM
Nevermind, the Bowmadness Xl is only available up to 30" draw length.
Man you're a freak!
Just shoot a recurve...as big as you are and as good as the new bows are you can get a real flat shooting set-up. If you're hunting the west side you're not likely to get a shot much over 35-40 yards anyhow.
Check out Rivers Edgee Recurves out of Wisconsin. They are real flat shooting set-ups, Robinson Stik Bows are great bowns too.
lol I'll stick with the compounds but thanks for the info...there's a list i have of about +21 bows that are available on the 2010 market in 32" DL. Posted it on here but was quite awhile ago. PSE's Vendetta XL goes to 32" btw. I say my list is short because if you look over 37" ATA that 21 list drops to 11, look over 38" ata and it drops to 4 options. 2 from Hoyt, 1 from Mathews, and 1 from Martin.
I guess I missed your other post. Why are you looking for a long ATA?
Post by: haus on April 23, 2010, 02:40:07 PM
I guess I missed your other post. Why are you looking for a long ATA?
Short answer.....String Angle.
Long answer......I have a big noggin'. Not much in it though :P
If I didn't have the draw length it probably wouldn't be as much of a consideration.
Somewhere around 37" or less in ATA I either have to accept a reduced sight window or I have to start comprimising by tilting my head sideways and/or forward. A larger diameter peep could help compensate for the reduction to certain extent.
I can adapt to shooting a short ATA bow, even a shorter draw down to 30" if need be. For my first new bow purchase I want the bow to fit perfect without compromise. Unfortunately that puts me in a niche market that barely exists :(
Post by: Lowedog on April 23, 2010, 06:31:30 PM
Maybe I'm way off on thinking this? :dunno:
Check out the String Splitter for a peep. I use the Micro. Best hunting "peep" I have found.
Post by: haus on April 23, 2010, 06:51:17 PM
I shoot a BT Destroyer 340 with a 29" draw. Actual dl is 29-3/4" (very common) ATA on that bow is just over 32. I also have a huge melon and don't have a problem with string angle. Seems angle would be close to you shooting a 35" ATA and 32" dl.Eh its probably like anything else, comes down to a matter of personal preference, anchor point etc. :)
Maybe I'm way off on thinking this? :dunno:
Check out the String Splitter for a peep. I use the Micro. Best hunting "peep" I have found.
Gonna give Martin another shot. What the hell, I can't resist stickin' my finger in the light socket again I guess :chuckle:
Customer service has been good. Joel at Martin is keeping me updated as to the progress. Will be receiving a completely new Shadowcat, full camo version this time with the cloaked cams and the updated limbs. For sure they confirmed the installed strings were the wrong length, but considering they already have updated limbs in the works there was no doubt a concern with the limbs in some manner. It's good to see they've responded so quickly to this, both directly to me and publicly on AT. I'm crossing my fingers that the 3rd time 'round will git-r-done. :) My bow will hopefully be in by the end of next week or shortly there after. Till then I'm off to chase Easterns with my Browning Gold *grumble grumble* :chuckle:
Post by: haus on April 23, 2010, 06:54:38 PM
Hoyt has the Maxxis 35 with up to a 32" draw.
I'd be looking hard at the Maxxis 35. I was at the range that night after it broke and it looked bad. I'd hate to see you loose and eye because of bad limbs...
I'm thinkin' safety glasses and a couple layers of clothes till I get my confidence back with the thing :)
Crazy sht though wasn't it? :o Wonderin' if anyone will find my arrow, who knows where that damn thing went. Maybe Safeway on 176th? :yike:
Post by: carpsniperg2 on April 23, 2010, 07:22:34 PM
Post by: haus on May 08, 2010, 04:02:47 PM
Martin contacted me via email on Wednesday to inform me my replacement bow was completed and being shipped on Thursday. They verified that it had the updated limbs, full camo with the cloaked cams, 70lb draw weight and 32" draw length. It shows up at the FW Wholesale Sports last Friday....I get a call from Ryan at WS and he informs me that 1. the limbs are not the updated limbs 2. when he pulled the bow back the cams started leaning by a significant amount. 3. It's at 29" draw 4. The strings installed improperly...upside down.
He calls Martin and they acknowledge that the wrong limbs were installed and say they'll send us the 'updated' limbs immediately, we should have them by Tuesday.
Ya seriously....fk'n amazing. :bash: My original order was placed in early February. 14 weeks, 2 different bows, 2 broken limbs, out of what is soon to be 4 different sets of limbs...... :bash:
I made a call myself to Martin after I got the news, the tech informed me the installer was given the wrong information.......apparently they don't have quality control because regardless of the order being wrong they didn't even send a bow that was setup properly.
The limbs are of the same dimensions but with a different code than my 70lb limbs. Considering the amount of cam lean I have to assume they are likely 60lb limbs. Imagine if it were at 32" draw lol. Ryan said its likely the bow would have failed immediately.
I don't know what else to say about this....... for all I know what we get on Tuesday might not even work properly. You would think that after all that has gone wrong the bow I would have received would have not only been assembled correctly with the correct parts, but also tested to ensure it would work properly.
Post by: garyltbh on May 08, 2010, 04:38:44 PM
Post by: haus on May 08, 2010, 05:39:18 PM
when are you going to say enough is enough and get your money back and find a new bow i went from a martin cheetah to a mathews dxt and i am very very happy with my dxt and guess what no problems and it shoots great everytime and i can shoot it much much better thats just my :twocents:
Read my mind, just decided I've had it. Sending both bows back and cancelling the delivery of the 4th set of limbs. Expecting full reimbursement as was offered to me prior by Martin. I expect they'll keep their word. I'll take necessary action if I'm not refunded 100%, I am hoping such wont be necessary.
Post by: Drifterat on May 08, 2010, 06:17:08 PM
Post by: xXx Archery on May 08, 2010, 06:32:29 PM
Post by: Button Nubbs on May 09, 2010, 11:25:02 AM
Post by: carpsniperg2 on May 09, 2010, 11:48:37 AM
Post by: Drifterat on May 09, 2010, 01:01:21 PM
Post by: hughjorgan on May 09, 2010, 02:06:16 PM
Post by: garyltbh on May 09, 2010, 09:20:36 PM
Post by: haus on May 09, 2010, 10:21:01 PM
Sorry to hear that. Are they handling this on their dime? My bowtech cam failed on me over a week ago and they are trying to make me buy a new cam from them. If you go with a different bow manufacturer steer clear of Bowtech.Yup all of it without question. Their customer service is good, things seem to fall off after that though. :(
Post by: haus on May 09, 2010, 10:34:22 PM
i would go with what cory from xxx archery said hoyt or a pse they both make incredable bows i shoot a mathews but im not sure if they make a bow for giants you no 6ft 7in 32 in draw people im 5ft 4in 27in drawi hope you get taken care of buy martin good luck..Money trails gotta flow back from Martin to GNW Archery before it gets to me.
Nothin but good things to say bout GNW Archery, Wholesale Sports in FW, and XXX Archery. All have been a big help and have answered a lot of my million questions :chuckle:
Ryan n Larry at WS works on my bows exclusively. Only 1mile from my home so the locations quite convenient :)
Maxxis 35 w/ xt1000 limbs
Athens Exceed 300
PSE Vendetta XL
like yesterday...I'm so tired of not havin' a bow. Been 3mo now :bash: Picking one of those this week.
WS only carries the Athens so :dunno: as far as where I'll buy the bare bow. Have all of the necessary accessories now of course.
VXL or the Maxxis would look funneh with my arrows n quiver on them. Where the hell is the bow? :chuckle:
All three bows will get the job done. Wish there would be a way to shoot all 3 side by side but I know that ain't gonna happen. There is a very different feel and draw to all 3. Just a matter of preference I suppose. Don't think I could go wrong with any of them. :) I'd have to mod the grip a bit on the VXL and the Exceed for my mitts the angles are just wrong for me, the Maxxis grip fits right for whatever reason. :dunno:
Post by: xXx Archery on May 09, 2010, 10:39:46 PM
Post by: dreamingbig on May 10, 2010, 06:27:44 AM
wow ...sorry ...i would get a hoyt...
Sorry to say, but I am with xXx.
Post by: xXx Archery on May 10, 2010, 09:14:32 AM
wow ...sorry ...i would get a hoyt...
Sorry to say, but I am with xXx.
?? why be sorry???...lol :chuckle:
Post by: dreamingbig on May 10, 2010, 12:03:39 PM
Post by: haus on May 10, 2010, 12:21:59 PM
True, very true. Sorry because of the pain and suffering he has dealt with when he should have got a Hoyt from the beginning.Only pain and suffering is Martins. As for me I'm just pissed off :spank_butt: It's one of the oldest bow companies around and they're bein' bush league amateurs. This is the kinda crap I'd expect to happen if I bought a bow from a new company like Strothers for example :chuckle: I almost have to laugh now. I almost asked them if this was just some kinda joke and they're just yankin' me chain, cuz this is too rediculous, you have to try to screw up this bad, I don't think it could happen without some level of deliberate effort involved. Or a lotta beer maybe? :party1:
Post by: Lowedog on May 10, 2010, 02:16:05 PM
Post by: haus on May 10, 2010, 11:57:59 PM
Strange thing about this is I have always heard how great Martin's customer service is.
Their customer service representatives are good. I'd give them a 5/5. The CS isn't the problem.
Post by: Ratdog68 on May 11, 2010, 07:30:39 AM
Strange thing about this is I have always heard how great Martin's customer service is.
Their customer service representatives are good. I'd give them a 5/5. The CS isn't the problem.
Agreed... I've had very good C/S from Martin. However, there does appear to be a hiccup in communication between the folks you speak with on the phone and the guys on the production floor doing the assigned "fix". Last year I received a take down bow that had nothing more than the riser and two limbs in the box... no mounting hardware... no string... no rest. They assured me they were on it... sent parts off immediately (wrong parts)... apologized for the mix up and sent the wrong parts again... apologized for the mix up... and sent the correct parts and a few extras they weren't required to send.
Post by: haus on May 12, 2010, 10:15:43 AM
Apparently I'm an idiot and can't see nor read nor remember the PRO SHOP policy....NO RETURNS, Good luck buddy hope it works out have a nice day' >:( When I asked the PRO SHOP, can we do a credit and I'll buy a Hoyt from you....I was told tough **** no returns period. EVER. >:(
Here's the best part, I didn't know this at the time, but I do now....Martin Pro Series and Rytera bows come with Stone Mountain strings on them. My original Shadowcat had a cheaper string on it, the same one found on the Gold Series bows. Come to find out, the 'PRO SHOP' new this, the PRO SHOP attempted to sell me Stone Mountain strings instead of informing me and Martin that the bow had been assembled with the wrong strings on it. The PRO SHOP shop had ample opportunity on several occassions while I was at the shop with the bow to inform me that it had the wrong strings on it. There is a very visible difference between the strings found on Pro Series/Rytera bows and Gold Series bows.
At every turn over the course of these limb failures and last weeks warranty return the PRO SHOP has been informed of the situation by me. I had the warranty returns being delivered through Wholesale Sports in Federal Way because I live 2 miles from WS, Martin was fine with this arrangement. The PRO SHOP knew that I was doing this each and every time. The PRO SHOP never said this was an issue.
The PRO SHOP on several occassions prior to purchase tried to steer me away from Martin and said on several occassions that Martin/Rytera bows were crap and that the limbs break all the time. The PRO SHOP bad mouthed Martin while I was having the limb issues with the bow of course. When Martin informed me that the new updated limbs for the Shadowcat would be from a well respected third party limb manufacturer (as seen on the Rytera Series), the PRO SHOP told me that Martin was lieing to me and that all of the Martin limbs were already made by this third party limb manufacturer.
SO NEEDLESS TO SAY IM ****'in ANGRY >:( I hope the pro shops happy with whatever money they made off me from selling me the Shadowcat.
Post by: haus on May 12, 2010, 10:17:20 AM
I will say again that through all of this Martin customer service has been good, the unfortunate disconnect between Martin CS and their shop has frustrated me greatly, Martin has acknowledged the problems, they've been very open about that, I hope for their sake that they get it all sorted out and find some form of quality control. Since my bows are tagged they know who the assemblers were, I was asked for that information too.
Man talk about an 'interesting' experience. sheesh. I'm really wishing I would have just purchased the bow through a Wholesale Sports that carries Pro Series. WS has been awesome at taking care of me and assisting me with Martin. They have treated me well since the first day I came into the store with my very first bow back in November, was just an old used Reflex Grizzly off of craigslist. I highly recommend their archery shop, which is a real pro shop far as I'm concerned. I'll recommend Martin too once they get their quality control squared away. :) I hope this next one is gets the job done :)
Post by: CallMeBigPapa on May 12, 2010, 12:04:16 PM
Post by: haus on May 12, 2010, 12:34:43 PM
After all that your going for a third merry go round? :rolleyes:Do I have another option?
Post by: Ratdog68 on May 12, 2010, 01:04:39 PM
After all that your going for a third merry go round? :rolleyes:Do I have another option?
"Letter" time to the front office detailing your appreciation of the C/S staff's efforts and your serious gripe with the competency of the pro-shop staff... and the "unknown to you" policy that has you locked in to another go-round with their screw-ups... and your expectation of their assurance that the problem is addressed/fixed... and that you've earned a "perk" from the front office.
Post by: garyltbh on May 12, 2010, 03:14:06 PM
Post by: haus on May 12, 2010, 03:23:44 PM
Sending inquiries to the BBB and state attorney general regarding the Pro Shop. Sending a letter to Martin detailing the communication between the Pro Shop and I. Per a phone conversation between Martin and I they're aware of some of it already.After all that your going for a third merry go round? :rolleyes:Do I have another option?
"Letter" time to the front office detailing your appreciation of the C/S staff's efforts and your serious gripe with the competency of the pro-shop staff... and the "unknown to you" policy that has you locked in to another go-round with their screw-ups... and your expectation of their assurance that the problem is addressed/fixed... and that you've earned a "perk" from the front office.
Martin is assembling a Rytera Alien Z for me right now, scheduled to arrive by next Tuesday. Martin said they can get the Z close to 32" DL. Crossin' my fingers that it works out. I've never had the opportunity to shoot any Rytera before, Martin understands this and said if it ends up not fitting me well they will work with me on a different option, which pretty much means another Shadowcat.
Post by: haus on May 12, 2010, 03:35:35 PM
i wish you luck and hope in the end that you get taken care of i sure am glad that xXx archery isnt to far for me to go they have awsome custumer servise i no cory wouldnt have treated you that way good luck hausThanks Gary :)
I met Cory and the rest of the guys from XXX down at the Portland Sportsmans Show, good bunch and have always been happy to answer my questions. If only they weren't 1 1/2hrs from me. :( For some time we had been discussing a PSE Vendetta XL and the Hoyt Maxxis 35" since around that time Hoyt had announced they were putting a different limb on them to reach a DL of 32" or greater. Around the same time I had a chance to test a Shadowcat that an archery shop nearby had as a demo model, the specs were more in line with what I was looking for and after shooting one I went that route. In hindsight it was the wrong decision, but oh well whatcha gonna do. Hopefully in the end it is all for the better and the Z works out for me. I've certainly got to know the people at Martin/Rytera through all of this :chuckle:
Post by: Lowedog on May 12, 2010, 08:47:05 PM
Post by: jackelope on May 12, 2010, 08:50:20 PM
:dunno:
Post by: Button Nubbs on May 12, 2010, 09:28:42 PM
Post by: haus on May 12, 2010, 11:29:01 PM
I think you should tell us who this "pro shop" is so we all know what kind of business they do. Why in the world would they not give you a credit towards another bow if they were being refunded by Martin?!?Great Northwest Archery. Thought I'd already mentioned it previously, my bad.
As to your second question, yeah no *censored* huh? That's exactly what confused me. I mean, Martin's reimbursing the pro shop for the wholesale price of the bow. All that leaves is whatever profit the pro shop made off of me. I told the pro shop I would be happy to buy a different bow off of their shelf. So basically their not out a dime. I'm not out a dime. Everyone's happy....cept for Martin, but they were supporting their customer at least and that's awesome customer service if ya ask me. Even the people at Martin seemed rather surprised, and they can't do anything about it ya know, they can't force the shop to work with me.
Why piss off a customer over this? I just don't get it at all. I was never mad at GNW Archery I never said they'd done any wrong, my communication with them had been good the whole time, they said they would help me out, but when it came time to do that I was told to take a hike. :dunno: I just don't understand. It's not like anyone was getting screwed out of the deal. I'd been quite happy with their service and communication, things had gone just fine up till this point. Save for this whole improper "string/cable" issue and the attempt to sell me the correct ones, but I didn't put two and two together on that until 'round the time this return issue came up.
Anyway I gave GNW Archery able opportunity to make this right, I asked several times if we could do a store credit and was told no...or good luck hope it works out for you. I think after all that's happened I've expressed more patience than necessary with both companies. So I have no regrets about throwing GNW Archery on the coals here. Heck I didn't even throw Martin in the fire until I had a chunk of fiberglass put a hole in my elbow.
Am I outta line here? Because I feel like I've been about as patient as they come.
Post by: ICEMAN on May 13, 2010, 05:57:18 AM
You may wish to forward a link to this thread to the company you are having an issue with...? :dunno:
Post by: jackelope on May 13, 2010, 09:14:53 AM
Doesn't look like they have an email contact.
Sounds to me like they don't have very good customer service skills or care much about their paying customers.
Post by: haus on May 13, 2010, 10:40:50 AM
Haus, a few times in the past, members here have asked a dealer or representative to come to this site to air out and resolve a members complaint in the current thread. They get the opportunity to repair their image, you get the opportunity to get good customer service finally.
You may wish to forward a link to this thread to the company you are having an issue with...? :dunno:
I am getting good customer service! From Wholesale Sports and Martin. GNW can f*** off! The *censored* that went wrong with my bows pissed me off, but Martin has been trying without hesitation to get it right, they haven't tried to screw me over or told me to take a hike. They gave me the opportunity to walk away with my money back, only GNW blocked it. That kind of crap is *censored*. GNW had plenty of opportunity to make this right. I asked multiple times before I came on here and vented. 'SIGN ON THE DOOR SAYS NO RETURNS!' inquiries are already sent to the BBB and state attorney. GNW can talk to them about 'making this right'. If their not going to stand by the product they sell then they shouldn't be selling product. >:( GNW went to Martin and pleaded the 5th. 'I didn't know anything about whats going on, I had no idea, he took the bows to some other shop instead of bringing them back to me, I had no idea that was going on, he has two bows now, I don't get why, I wasn't informed' *censored*! I KEPT THEM INFORMED EVERY STEP OF THE WAY! Martin kept a cool head through all of this, as did I until this part. This last page in this stupid process is crap and its entirely uncalled for. >:(
Post by: haus on May 13, 2010, 10:48:02 AM
http://www.gnwarchery.com/contact.html (http://www.gnwarchery.com/contact.html)They know full well this posts goin on already Jackelope.
Doesn't look like they have an email contact.
Sounds to me like they don't have very good customer service skills or care much about their paying customers.
Post by: jackelope on May 13, 2010, 12:35:39 PM
Thanks