Post by: monster10 on July 08, 2010, 11:20:18 PM
Post by: Tony 270 on July 09, 2010, 12:12:10 AM
Post by: mtbiker on July 09, 2010, 09:42:58 AM
Post by: Crunchy on July 09, 2010, 10:17:02 AM
Post by: hughjorgan on July 09, 2010, 10:26:17 AM
Post by: monster10 on July 09, 2010, 07:53:19 PM
Have only been there :) Thanks Tony good luck this year
Post by: monster10 on July 09, 2010, 07:55:05 PM
Spend your money else where. You can find any thing those guys sell on the internet for cheaper and you can definitely find a better pro shop if you need some one to work on your bow. Still have no idea how this shop stays in business with the crappy service they give people.Thanks for your imput. Seems like the place needs a new GM.. :bash:
Post by: gasman on July 09, 2010, 08:30:34 PM
Both Very Knowledgeable.....
:archery_smiley:
Post by: wabow on July 16, 2010, 08:42:04 AM
Dropped my bow off for warranty repair on a friday. Told it would be a few days to get parts from mathews. Called following friday, sorry parts didnt come in ups (mathews always 2 days warranty parts).
Called tues sorry no part but they were ordered and are stuck on ups truck. Called friday sorry mathews refused warranty. Called mathews, they track every thing. No claim was made and no parts were ever ordered. Picked up bow and got the cold shoulder. Called mathews again and parts were then shipped second day. Dropped bow of again, parts are in their hands and bow is not fixed. >:( >:( >:(
Don
Post by: Button Nubbs on July 16, 2010, 08:58:27 AM
Post by: Hunterman on July 16, 2010, 09:29:32 AM
Hunterman(Tony)
Post by: wabow on July 16, 2010, 09:40:51 AM
One question for ya wabow,,why in the hell did you take your bow back to them :dunno: after the first go around??
Hunterman(Tony)
Mathews wanted the bow taken back to Ranier. It may be their policy I dont know. I cant say enough about Mathews service, this is strictly a Ranier issue. I'll give them until tomorrow, come saturday they can keep it and I'll be bow shopping on their dime this time around. Bear season opens in 2 weeks and it will take that to shoot in a new bow.
Don
Post by: mtbiker on July 16, 2010, 10:32:50 AM
If it was me with a Mathews issue I'd inform Mathews of the dealer issue and tell them that I'm only willing to work with Outdoor Emporium (in Seattle). Andy's pretty good, there. If Mathews doesn't want to be true to quality customer service, then it's time to move on and let them know. Anyway, my :twocents:
Post by: wabow on July 16, 2010, 11:47:35 AM
If it was me with a Mathews issue I'd inform Mathews of the dealer issue and tell them that I'm only willing to work with Outdoor Emporium (in Seattle). Andy's pretty good, there. If Mathews doesn't want to be true to quality customer service, then it's time to move on and let them know. Anyway, my :twocents:
Mathews reps are well aware of the issues with Lilley and so is Matt himself. I really doubt he will be a dealer for much longer. I will say I was impressed by the service I got from his employee when I bought the bow. I can deal with a snob of an owner and really dont care but to be lied to is another story.
There isnt much on the web about Rainiers poor service, so I guess its the locals that havent been burned yet that keep the shop afloat.
Don
Post by: Carnivore on July 16, 2010, 01:33:17 PM
Post by: benhuntin on July 16, 2010, 05:16:28 PM
Post by: wabow on July 16, 2010, 07:14:20 PM
Thanks
Post by: jstone on July 16, 2010, 07:36:14 PM
Post by: danceswitharrows on July 16, 2010, 08:15:40 PM
Personally, I would spend my money with Doug at Great NW fish and Archery or Larry at Wholesale Soportrs in Federal Way.x2
Both Very Knowledgeable.....
:archery_smiley:
Post by: highside74 on July 16, 2010, 11:16:50 PM
Oh and btw...A guy brought his buddy in to price a Mathews like the one he just bought in Seattle and Joe sold the bow for the same price of course and was still $200 cheaper when all was said and done with better accessories and with a free paper tune for later on top of that. They were blown away. I was there.
Post by: monster10 on July 16, 2010, 11:53:23 PM
Agree with most above post.WOW,that sucks I went to look at fletch setter and got the same bow with equipment even a better sight .I hope you get it fixed soon thanks for your imput you guys saved me from what sounds like a big mistake.
Dropped my bow off for warranty repair on a friday. Told it would be a few days to get parts from mathews. Called following friday, sorry parts didnt come in ups (mathews always 2 days warranty parts).
Called tues sorry no part but they were ordered and are stuck on ups truck. Called friday sorry mathews refused warranty. Called mathews, they track every thing. No claim was made and no parts were ever ordered. Picked up bow and got the cold shoulder. Called mathews again and parts were then shipped second day. Dropped bow of again, parts are in their hands and bow is not fixed. >:( >:( >:(
Don
Post by: hughjorgan on July 16, 2010, 11:59:44 PM
Agree with most above post.
Dropped my bow off for warranty repair on a friday. Told it would be a few days to get parts from mathews. Called following friday, sorry parts didnt come in ups (mathews always 2 days warranty parts).
Called tues sorry no part but they were ordered and are stuck on ups truck. Called friday sorry mathews refused warranty. Called mathews, they track every thing. No claim was made and no parts were ever ordered. Picked up bow and got the cold shoulder. Called mathews again and parts were then shipped second day. Dropped bow of again, parts are in their hands and bow is not fixed. >:( >:( >:(
Don
I had something similar happen to me. They didn't help me out with my warranty through bowtech. Then on top of it he wanted to charge me for something that should have been covered through warranty. I ended up dealing with Cory at XXX Archery. He bent over backwards to help me get the part I needed for my bow under warranty and mailed it to me and Larry at Wholesale's sports installed the part for free. Both these guys are top notch. Go see either one of these guys if you are in the market for a bow. I am not sure if Joe at Rainier even knows what customer service is.
Post by: JBar on July 17, 2010, 04:49:56 AM
Post by: hughjorgan on July 17, 2010, 06:34:06 AM
Sounds to me like a couple of you guys had questionable warranty issues! Only reason Mathews, Hoyt and I believe bowtech would bach at warranty is in the case of a dry fire and normal wear items. If you don't think that after millions of bows that these manufactures or shop owners can't tell a bow was dry fired you're wrong. :twocents:
My bow wasn't dry fired but Joe pretty much told the rep he thought it was, way to back your customer, not. The only thing questionable is Joe and his customer service. And yes I don't think Joe can tell if a bow is dry fired because he was obviously wrong in the case of my bow. Jbar do you work at Rainier ?
Post by: wabow on July 17, 2010, 06:58:22 AM
Sounds to me like a couple of you guys had questionable warranty issues! Only reason Mathews, Hoyt and I believe bowtech would bach at warranty is in the case of a dry fire and normal wear items. If you don't think that after millions of bows that these manufactures or shop owners can't tell a bow was dry fired you're wrong. :twocents:
It doesnt matter if its questionable or not. The dealer does not make the decision as to wether it should be warranted by the manufacturer. I'm not going to continualy bash Mr. Lilley but I will clarify. When my bow was dropped off It was to late to call Mathews. He should have called Mathews come monday morning to get an RA. At that time IF Mathews would have denied the warranty I simple could have made a call to Mr. Olson. Mr. Olson was the Mathews rep that pre approved the repairs and suggested the bow go to the selling dealer. My parts would have been shipped second day and bow in hand by Fri. as planned.
Instead I was told parts were ordered and on a ups truck on two seperate occasions. How could this be if Mathews was never called? How could this be if the warranty was denied? According to Mathews my serial number was flagged and all warrany inquiries were to go straight to Mr. Olson.
I dont mind if a shop gets a bit busy and the call to Mathews was delayed by a day. To blow smoke for two weeks instead of picking up a phone is not right. Every call was made by me or my wife none by any shop employee.
Ive owned a business for more than 20 years and fully understand customer service and warranty. This is very simple common business knowlege. You play the middle man when it comes to warranty and it sucks but its part of being a dealer. Warranty should be top priority in any business besides being a consumer protection issue it builds repeat business. Mathews makes it clear that it is their number one priority and you can count on the fact that they earned my repeat business.
I would hope this is reminder or maybe a kick in the butt for Rainier to step up the customer service. I really would hate to see them fail, we need a good shop around here. I'm thankful I have my bow, its in the past and wil leave it at that.
Post by: Tony 270 on July 17, 2010, 07:51:23 AM
About the one time I stopped in at Raineer Archery, it was to look for potential bows since I had been out of it for so long. They didn't offer a whole lot of feedback about any of the bows, but were quick to set them up so I could test shoot them. Then had some kid working there try to pawn off his used bow, think it was a Prestige, rather than buying something behind the counter. After checking some out and shooting them I said thanks, still wanted to take a look at some others and wasn't there to buy something that day and actually had one person laugh to themselves at my comment. There something wrong with going out to a shop to see what is offered without buying that very day??? I won't go back.
Post by: gasman on July 18, 2010, 06:01:13 PM
I have not personally delt with them, but i know a few guys that have and are "ok" with them but thats it, they would not recomend them, but they would go back if they were getting a good deal.
:twocents: on this thread.
Post by: JBar on July 23, 2010, 10:03:51 AM
Hughj - I help out there once in awhile but am not employed by Joe!
I'm not familiar with either situation that I recall just comenting based on what I know!
Post by: let.it.fly on July 23, 2010, 11:44:54 AM
hunter
Post by: tearmeister on April 10, 2012, 04:09:55 PM
Post by: 75johndeere on April 10, 2012, 06:46:28 PM
Sent from my DROID X2 using Tapatalk
Post by: highside74 on April 10, 2012, 09:42:32 PM
Post by: Rainier10 on April 18, 2012, 05:12:35 PM
Post by: trophyhunt on April 18, 2012, 05:40:18 PM
Rainier Archery is a top 100 Mathews dealer every year. You guy's should think a little bit before you flame a local guy who has been doing business in this area for 20 plus years. Way before Rainier Archery. 10 guy's crying on here does not a bad business make. The reason you don't see anything bad online about him is because there isn't any need for it.I won't be back and from reading this thread for the first time I don't think most will go to him. He may sell a lot of bows but his attitude sucks, I went their twice to look and I'm not sure what his name was but I got the impression he was a boss and he was a popes ass. I wouldn't care if he sold the most bows in the world at the best prices, I would pay 100 more to some where else. Not worth my time.
Post by: MIKEXRAY on April 19, 2012, 03:31:06 PM
Post by: DIYARCHERYJUNKIE on April 19, 2012, 04:39:42 PM
Rainier Archery is a top 100 Mathews dealer every year. You guy's should think a little bit before you flame a local guy who has been doing business in this area for 20 plus years. Way before Rainier Archery. 10 guy's crying on here does not a bad business make. The reason you don't see anything bad online about him is because there isn't any need for it.
I see a ton of bad on here. I went in for 3 mins maybe. Asked one question got a smart *** response and left never to return. There to many shops with people that care and will take there time and explain the right way to do it. These guys don't know the right way that's why they are rude when you ask anything there mad they don't have a clue. Things cost way to much to put up with poor quality service. Stay away from here!
Post by: JCKILLSHOT on April 19, 2012, 04:45:12 PM
Post by: LongRange300RUM on April 19, 2012, 04:56:52 PM
Post by: JCKILLSHOT on April 19, 2012, 05:05:54 PM
Post by: Branden on April 19, 2012, 05:44:21 PM
Post by: salmonslayer on April 19, 2012, 06:10:16 PM
I finally decided on a Hoyt, and I will be purchasing it from Nock Point as soon as I have the cash flow!
Post by: SilkOnTheDrySide on April 19, 2012, 06:25:59 PM
I then needed to get my peep adjusted, and while they were busy, I never was treated rudely. They adjusted my peep and sent me on my way. I can't relate to any of these horror stories.
Post by: RIVERRAT on April 19, 2012, 07:53:04 PM
Post by: DIYARCHERYJUNKIE on April 19, 2012, 11:06:20 PM
Post by: huntinguy on April 23, 2012, 09:07:38 PM
Guy behind the counter was all about helping me until he found out I shoot stick and string... not pulleys and aluminum. Then, ... well... I don't need to be treated like that by anyone.
That is one door I will never darken again.
Post by: Wild Bill on May 12, 2012, 10:11:41 AM
The culture of the shop sucks. His hours suck, his work is shady. He loves to hear himself talk. Not my kind of people.
I took a Mathews in that joe personally worked on. Problem wasn't resolved. Had him put a dead end string stop on. HE STRIPPED THE ALLEN HEAD!!!!! WTF, I'd have to drill it out to take it off.
Took it to GNW Archery (Hoyt guy) and it was fixed. GNW gets all my business. (I seemingly own a Hoyt now as well :chuckle:)
Everyone has different tolerances for stupidity. Mine is low. Very low.
Everyone has different expectations on workmanship and customer service.
Not all of us will agree on the quality of the shop.
I personally will never recommend him, or stop in for anything.
WB :twocents:
Post by: matt345 on May 12, 2012, 12:40:58 PM
Post by: Mudman on May 12, 2012, 03:52:48 PM
Rainier Archery is a top 100 Mathews dealer every year. You guy's should think a little bit before you flame a local guy who has been doing business in this area for 20 plus years. Way before Rainier Archery. 10 guy's crying on here does not a bad business make. The reason you don't see anything bad online about him is because there isn't any need for it.I challenge you to find 10 guys crying on here about Lucky shot archery! Maybe Rainier should visit them for some pointers!!! Lucky Shot is awesome.
Post by: huntnphool on May 23, 2012, 07:42:04 PM
Post by: SilkOnTheDrySide on May 23, 2012, 07:46:28 PM
I stopped in there on Tuesday, they said the place will be closed down by the end of the month.
Who is closing down by the end of the month?
Post by: huntnphool on May 23, 2012, 07:51:53 PM
I stopped in there on Tuesday, they said the place will be closed down by the end of the month.Who is closing down by the end of the month?
LOL, I guess the thread title wasn't specific enough?
Rainier Archery, 10113 213th St E, Graham, WA. Tel: 253-846-7960
Post by: SilkOnTheDrySide on May 23, 2012, 07:59:08 PM
Post by: bobcat on May 23, 2012, 08:02:42 PM
Wow, what's the reason?
Negative feedback from this thread.
Post by: trophyhunt on May 23, 2012, 08:08:07 PM
Post by: HUNTINCOUPLE on May 23, 2012, 08:13:30 PM
Post by: huntnphool on May 23, 2012, 08:26:50 PM
Wow, what's the reason?
Lack of business they said, not unlike a lot of small businesses these days.
Post by: hughjorgan on May 26, 2012, 05:45:44 PM
Post by: christopheri on May 27, 2012, 09:33:07 PM
Post by: Rainier10 on May 29, 2012, 05:25:46 PM
Post by: highside74 on June 02, 2012, 11:10:49 AM
Post by: JCKILLSHOT on June 02, 2012, 11:45:10 AM
Post by: WonkyWapiti on June 02, 2012, 07:53:03 PM
Now you can have the kid from camping run over and help you if they can find him.
Now there's a new shop in Enumclaw called Rock Creek Archery and the customer service there so far is pretty good.
Post by: MIKEXRAY on June 02, 2012, 08:02:26 PM
Post by: SilkOnTheDrySide on June 02, 2012, 08:17:37 PM
Now you can have the kid from camping run over and help you if they can find him.
Now there's a new shop in Enumclaw called Rock Creek Archery and the customer service there so far is pretty good.
I hope he does well, but I prefer my Mathew's over the Bow Techs, nothing wrong with a BT btw, just my personal fit. Hope he expands!
Post by: bloodhound on June 02, 2012, 09:20:09 PM
Post by: pens fan on June 21, 2012, 07:55:41 AM
I bought three bows at Northwest Archery in Burien at first. Joe disappeared and ended up finding him in Southhill a few years later. I have purchased Five bows from him in the last 16 years. I have never been treated badly, nor have I seen anyone treated badly.
About 10 years ago some *censored* propped my bow in front of my front tire of my truck instead of pitting it inside the truck. I asked about where it was after I drove off. You can guess what happened to the bow.
I ran to Rainier archery on the opening day of elk season. I just happened to catch Joe there, closed, but getting some broadheads. He told me how to claim the loss on my homeowners insurance, how to get the paperwork filled out, and calm me down. I had a big trip coming up the next day. All I wanted was a cheap bow, hopefully a used one I could get on consignment. He sete up with a Matthews, loaded, arrows, broadheads and all. And he let me walk out the door with it on honor that I would pay him back when the insurance money came in. Now I am no close friend of Joe, just a customer, and he went out of his way to set me up. He has never taken advantage of me or anyone that I have ever seen.
I have heard of a lot of complaints at the ranges about him but never experienced anything like what they or any of you have described.
I heard one lady birch about him because some kid bought a set up from Joe and was having problems at the range. "Frickin Joe, sells everybody garbage," she said in a NYC accent. Yeah, I was at the ship earlier that day when the kid bought the set up. The kid wanted anything for $200, just so he could shoot. The arrows were too long, different kinds, and the bow was an old Bear clunker. Joe threw the arrows in for free and the kid got what he wanted. Apparently not what Bronx woman wanted.
I was sorry to see his shop close. I didn't realize he was closing. If he opens up, I will stay a loyal customer.
I went to GNW archery twice. I met the guy at an Iron Amos shoot, I believe. Both times I went in, and I was the only one in there(this was on River Road) he never acknowledgedy presence.