Hunting Washington Forum
Equipment & Gear => Archery Gear => Topic started by: Chuethou_b18c5 on March 25, 2011, 05:50:02 PM
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Went to Spokane valley archery to get a new string for a bow and the customer service was horrible. They acted like we were total strangers. After we left the place and went outside we looked through the bucket of arrows in a small trash can. We thought these were garbage so I picked one up and as i turned around the older gentlemen that worked there came out and yelled as if i was deaf and stupid. Maybe I shouldve asked why they were there first, but I think honestly he had no right to yell. He couldve told me nicely and I wouldve taken it a lot better. Just because go to shoot 3d's there once a year doesn't mean I don't lose arrows there. I don't know if this goes on with everyone that goes there but I ask about bowtech bows and they just say we don't carry much of their stuff cause it doesn't sell. To me it seems like they talk as if bowtech's are just horrible and hoyt is the best or something. Customer service is horrible, the guys that work there have bad atitudes and for the ones who don't know much about bow's they talk to them like they're stupid. I am never going there again!!!!!!!
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I have found that you have to get "in" with the shop to get any kind of decent service most of the time. That's part of the reason I started doing everything my self.
As for people taking arrows out of the bucket that aren't theirs, well, it pisses me off too. Not saying the arrow wasn't yours, just sayin...
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i felt the same way a few years ago. i switched to whitetails plus in deer park last summer and confirmed my opinion of the spokane valley archery. great experience in deer park
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yea i bought a bow from them once once they had my money i was poop on a shoe will never go back ...camo'd arrow in chewelah is also a firat rate place if your looking for a shop
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valley archery= TOOL bags! I dont even know how that place stays open... If you wanna take a short drive to DeerPark..go see Gregg at Whitetails plus..great guy and service and knowledgeable staff
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Went to Spokane valley archery to get a new string for a bow and the customer service was horrible. They acted like we were total strangers. After we left the place and went outside we looked through the bucket of arrows in a small trash can. We thought these were garbage so I picked one up and as i turned around the older gentlemen that worked there came out and yelled as if i was deaf and stupid. Maybe I shouldve asked why they were there first, but I think honestly he had no right to yell. He couldve told me nicely and I wouldve taken it a lot better. Just because go to shoot 3d's there once a year doesn't mean I don't lose arrows there. I don't know if this goes on with everyone that goes there but I ask about bowtech bows and they just say we don't carry much of their stuff cause it doesn't sell. To me it seems like they talk as if bowtech's are just horrible and hoyt is the best or something. Customer service is horrible, the guys that work there have bad atitudes and for the ones who don't know much about bow's they talk to them like they're stupid. I am never going there again!!!!!!!
my experience. To a T. Go to chewelahs Camo D Arrow. Lady red will treat you first rate. I personally know several people who have left SVA and gone to chewelah.
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I see that I am not the only one that has had bad experience at SVA. The customer service sucks, and the prices are over inflated. I swore I would NEVER go back there. That was 5-6 years ago, and I have not been there since. I am amazed that place is still in business.
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I agree with you all, I went there once and it will be the last time. They don't want to bother with you unless you want to spend $2000.
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Not one good word...you suck SVA!
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Went to Spokane valley archery to get a new string for a bow and the customer service was horrible. They acted like we were total strangers. After we left the place and went outside we looked through the bucket of arrows in a small trash can. We thought these were garbage so I picked one up and as i turned around the older gentlemen that worked there came out and yelled as if i was deaf and stupid. Maybe I shouldve asked why they were there first, but I think honestly he had no right to yell. He couldve told me nicely and I wouldve taken it a lot better. Just because go to shoot 3d's there once a year doesn't mean I don't lose arrows there. I don't know if this goes on with everyone that goes there but I ask about bowtech bows and they just say we don't carry much of their stuff cause it doesn't sell. To me it seems like they talk as if bowtech's are just horrible and hoyt is the best or something. Customer service is horrible, the guys that work there have bad atitudes and for the ones who don't know much about bow's they talk to them like they're stupid. I am never going there again!!!!!!!
my experience. To a T. Go to chewelahs Camo D Arrow. Lady red will treat you first rate. I personally know several people who have left SVA and gone to chewelah.
I agree, Red at the Camod Arrow is knowledgeable and friendly. I highly recommend them. They are located a couple miles north of Chewelah along HWY 395.
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My dad and I got our first bows there and have not gone back execpt to shoot there tech hunt when they had it goin. but since that is no longer goin i will never step foot in that place again because theyre customer service is terrible too me it seemed like if your not there to spend money then (piss on you excuse my language). that is why i have never and will never buy another thing from them.
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My dad and I got our first bows there and have not gone back execpt to shoot there tech hunt when they had it goin. but since that is no longer goin i will never step foot in that place again because theyre customer service is terrible too me it seemed like if your not there to spend money then (piss on you excuse my language). that is why i have never and will never buy another thing from them.
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I would pay the gas to go up to whitetail plus they are the greatest guys you could find. you dont have too spend money and they will help you with whatever you need.
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Used car salesman have less shame than these guys. I looked at the Hoyt rampage xt out there. I liked the bow, it was 130 dollars cheaper than the one I was planning on buying at $599 so I was seriously considering buying it. It took about 5 minutes before he had the price in the mid $900's with accessories. I had already told him I had a one yearold sight and rest I was planning on using. Of course the ones I had were crap and had to buy theirs. After I heard about the $950 bow, he tried to sell me a membership for another 125-150 (can't remember the exact amount). The $599 dollar bow was $1100 before I knew it. I also got the feeling they wanted no part of pulling the rest and sight off my old bow and putting it on the Hoyt. He explained how easy it is to install them and I could just do it myself. I told him I wouldn't have the money for a couple weeks then drove straight to wholesale and bought the g5 primal. No plAns of going back anytime soon.
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:yike: Pretty much the same experience as everyone else. I need to make a trip up to Deer Park!
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:yike: Pretty much the same experience as everyone else. I need to make a trip up to Deer Park!
Deer park is WORSE.
You need to start one in the area.... or at least someone does.
:twocents:
Deer Park lost it's only decent employee to fame and fortune.... :chuckle:
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i'm getting back into archery. was doing a seach on black widow bow's. kept coming up with spokane archery. i wont be going there then on my way to colville turkey hunting. in the 80's if you didnt shoot hoyt at my shop you werent crap. dont go for that stuff. it's all about a sell. crazy. Rick ;)
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You know that you are going to a decent shop when you talk about brands they don't carry and they still have good things to say about them in addition to their own. They may point out flaws, but will also point out flaws in their own product lines. Archery seems to evolve very quickly into clique mentality with many folks, which is part of the problem related to entry for beginners. It can turn a lot of people off, myself included. You are either part of the clique or viewed as a outsider, and looked down upon. Not a good business plan in the long run
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I have never been to SVA, but after these posts I won't be. Have been to Whitetail plus a couple of times. Great experiences both.
I miss Ed at the general store. Haven't been back in there since he left.
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My thoughts exactly wacker.
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:yike: Pretty much the same experience as everyone else. I need to make a trip up to Deer Park!
Deer park is WORSE.
You need to start one in the area.... or at least someone does.
:twocents:
Deer Park lost it's only decent employee to fame and fortune.... :chuckle:
LOL, I hope you weren't referring to me! :bash:
I have been watching this thread closely and wasnt going to weigh in, BUT I feel maybe I should. :bdid:
I will start with saying that I am good friends with the folks from SVA, Whitetail plus and Camo'd arrow.
SVA: I have been friends with Josh at SVA for a long time. We have had our differences along the way but he is a heck of an archery technician! I am not going to say they always have perfect service but they are great technicians! I shoot PSE and although he isn't a big fan and may try to sell me a Hoyt or Bowtech every time im in there, He has no problem throwing my bow in his press and working on it for me. :)
Whitetail Plus: Greg is a great guy and I can still say that even after working for him for several years. They have great service and are fun to sit around with and run your jaw in the shop. They are the only guys who stock PSE's in the area and are just across the street from me so I end up slumming in there pretty regularly.
Camo'd: Red is Awesome! She gave me my first bow, taught me to shoot and helped me kill my first deer! Like SVA Camo'd arrow are big hoyt fans (with good reason)
Red has been in this sport a long time and knows her stuff! She also spent alot of time driving Miller and myself to archery shoots when we were younger.
I have no issues with having ANY of these folks working on my gear.
One shop may be for you and one shop may not, but I would say they are all good shops and good people! :twocents:
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Nice post Alwine.
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:yeah: X2
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Yeah same here they forget the promises they make to you when you buy a bow. Won't be going back. Evergreen is a great range in Spokane for a fraction of the cost.
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Yeah same here they forget the promises they make to you when you buy a bow. Won't be going back. Evergreen is a great range in Spokane for a fraction of the cost.
X2
Lots of good people in the world and not so good. Don't even get me started on the guy down by Puyallup... I bought a bow there once and came back a couple days later wanting to tune it... he wanted to charge me $35....
You can be nicest person in the world, but you have terrible service and I'm not spending a dime there. I got a dozen arrows at Deer Park first time I ever went in there and I regret that I ever gave him a dime to this day....
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Go on 300ultramag??
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Started to get into archery when SVA totally turned me off. Shameful and I agree.
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Working with the public .. You better have great customer sevice and be a people person. You could be the best tech person in.the world, but nobody wants to deal with a rude, stuck up know it all person
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I'm sorry to say that I agree with those that describe most archery shops in a negetive light. I am a 22 year archery hunter and absolutely love the sport. I have bought several bows over the years and have had some good and bad experiences in most of the shops being discussed here. I now live on the wet side and have to work with Skookum and Rainer and both frustrate me ALMOST every time I walk in. It like going in to "Cheers", as long as everybody knows your name - it is a great place to be. If they don't you are ignored or almost made to feel unwelcome.
I will say that it does depend on who is running the shop at the time AND if you actually bought your bow from them.
Just my :twocents:
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3 years ago when I first got into archery me and my cousin were shooting at SVA indoor range. the string that ties the peep sight got loose on my cousins bow and we asked if he can help tie it ( we were new at the time and were just shooting to get better). The guy there said that if we want him to tie it its going to be $5 because he has to set the bow on the machine. With not enough cash we left and went to sportsman warehouse (wholesale sports now) and Allen there tied it on for us with no charge. He just said little things like this he is not going to charge. Took him about a minute to get it done for us. I feel like they favor guys who spend big bucks in their shop.
I called SVA and Asked for a new string for my brother's Diamond Iceman. The guy I talked to said he has one and for us to bring our bow in. We did last saturday and when we got there he said he doesn't have those cause those bow's don't sell good so he doesn't have their strings. It took him 8 months to sell 1 iceman bow and just left me hangin as if my brother's bow was worthless. This Disappointed me because I wouldn't have drove out there if he would've just said he did not have one. It made things worse when they made me feel like they did not really want to help me. I shouldn't be on here bashin them i'm sure they're good at what they do but customer service needs to be worked on. I just wanted to share my horrible experiences I've had there and Just wondered if anyone had similar experiences there. Thanks for the input guys.
I'm looking for a new archery range to go sight my bow at. If anyone knows any good places besides SVA let me know! Thanks guys!
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I'm looking for a new archery range to go sight my bow at. If anyone knows any good places besides SVA let me know! Thanks guys!
Evergreen Archery Club--- its in west spokane
http://www.evergreenarcheryclub.org/ (http://www.evergreenarcheryclub.org/)
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I'm looking for a new archery range to go sight my bow at. If anyone knows any good places besides SVA let me know! Thanks guys!
[/quote]
I shoot in my back yard out to 30 yrds., beyond that I grab my block and go to the woods. Cheaper than a membership and feels more like the real thing.
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doesnt sound like 300 ultramag wants to share his story... just like last time i asked him why he doesnt like whitetail plus. makes me wonder if he just wants to badmouth them? i will say this, the staff at whitetail plus will always try and treat everyone with the same great service regardless of equipment chosen or accessories... i frequently spend time at whitetail plus and help out there when i can. Greg, Jim, Zack, and myself all want to make sure everyone leaves happy. 300ultramag, if you tell s why you feel that way we can try and make it right.
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+1 bullblaster
exactly he cant say anything, just wanting to badmouth for no apparent reason
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We are still waiting 300ultramag??
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I am resurrecting this thread to warn anyone who doesn't know. I recently found out the hard way.
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Story !! We love stories.
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Last time I was there they treated me great ...... I was there with a long-time member though, so maybe that's why I had a different experience?
Good info to know though should I decide to go back I guess. Seems to be a common experience for a lot of people in this thread
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been in three or four times. that was enough for me! whitetail or Camo'd arrow for me! though i heard the north Big R got Alan from Wholesale and was setting up an archery counter :dunno:
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been in three or four times. that was enough for me! whitetail or Camo'd arrow for me! though i heard the north Big R got Alan from Wholesale and was setting up an archery counter :dunno:
What bigr?
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been in three or four times. that was enough for me! whitetail or Camo'd arrow for me! though i heard the north Big R got Alan from Wholesale and was setting up an archery counter :dunno:
That's good news Alan's a good guy. I still prefer the guys at Whitetail a bit more though.
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been in three or four times. that was enough for me! whitetail or Camo'd arrow for me! though i heard the north Big R got Alan from Wholesale and was setting up an archery counter :dunno:
What bigr?
I believe it is the one on highway 2 on the north side. I do not believe they have started the construction yet but should be happening soon. Alan is a great guy and knows his stuff!!
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I heard nocking out a back wall area and carrying guns also.
:tup:
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been in three or four times. that was enough for me! whitetail or Camo'd arrow for me! though i heard the north Big R got Alan from Wholesale and was setting up an archery counter :dunno:
What bigr?
I believe it is the one on highway 2 on the north side. I do not believe they have started the construction yet but should be happening soon. Alan is a great guy and knows his stuff!!
yea he was the only one I trusted with my bow in Spokane area.Guess I may be traviling alittle further to get my bow worked on.
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I cant beleive SVA can even stay open, almost everyone that leaves there has a bad exp.
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I cant beleive SVA can even stay open, almost everyone that leaves there has a bad exp.
there customer service sucks, unless you break out the$$$ only guy that I trust working on my bow there is the young owner, forget his name
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Hillarious - the saga of customer service train wreck continues... The thread is 2 years old and enjoyed re-reading my post.
I still stand by my poor experiences there.
I have had good experiences at Whitetail's plus and have learned to do a few things on my own.
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If you are going to go to Spokane Valley Archery, ask to see Justin. :tup:
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I just bought a bow with Spokane Valley Archery two weeks ago. Justin was more than helpful let me shoot tons of bows until I picked one out. He tuned it perfectly and did and all around great job. I was kind of shocked to read this degrading thread! Im glad I had a good time its unfortunate others have not had such a good experience.
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I just bought a bow with Spokane Valley Archery two weeks ago. Justin was more than helpful let me shoot tons of bows until I picked one out. He tuned it perfectly and did and all around great job. I was kind of shocked to read this degrading thread! Im glad I had a good time its unfortunate others have not had such a good experience.
Btches and aholes have been the demise of many well located and well stocked archery shops. And unfortunately it's a common problem amongst major line archery shops. Crazy since customer service is such an easy thing. And it's free! Hopefully this is a sign SVA is addressing their customer service issues. Glad to hear you had a good experience.
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If you are going to go to Spokane Valley Archery, ask to see Justin. :tup:
:yeah:
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This thread is too funny. I just bought a new bow and ned somewhere to sight it in and get it tuned. I dreaded the thought of having to go to SVA to have any work done because of past experience. I googled Spokane archery and this thread popped up. I guess this confirms my feelings. Looks like I will be heading to Deer Park.
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I have great luck with SVA. From reading this thread. I must be lucky. But I also drop my bow off in January to be re strung and tuned. They also took the time to give my wife shooting pointers when we bought her bow there. :dunno:
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Want to give a shout out to Greg at Whitetail Plus in Deer Park. Went up there today to get my bow sighted and tuned. Greg was extremely helpful, polite, social and just and an all around d good guy. He definitely has my business from here on out.
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Greg at Whitetail Archery was very good to work with. When I bought a new bow I went to SVA. I was extremely pleased with their customer service and their patience as I shot just about every bow in their shop.
Josh, Justin, and Brian were all very pleasant and professional to deal with and do very quality work. Josh yoke tuned my bow for me in very short time.
From my experience you can't go wrong with either shop.
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I bought my dad a new bow and he needed some stuff done. We went to whitetail in deer park and I all I can say is wow. He was so helpful talking about possible parts and explaining answers to any questions we had. He was also nice to just chat with about hunting in general while he worked on the bow.
I've stopped in to sportsmans warehouse a few times either for myself or my gf and Jim is great. He is very helpful and great service as well.
Sent from my SM-G900V using Tapatalk
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I don't think any business is 100% consistent in terms of service quality. That said, all I can do is share my experience with SVA. Every time I have gone in, they have been helpful and courteous, and very knowledgeable as well. I didn't experience the "hard sell" or any other kind of sales pressure. When the shop got busy with customers, they (with special mention for Josh) stepped up their effort to keep attending to each customer.