Hunting Washington Forum

Equipment & Gear => Scopes and Optics => Topic started by: Rob on August 08, 2011, 06:53:50 PM

Title: Leica Customer Service
Post by: Rob on August 08, 2011, 06:53:50 PM: About 1.5 years back, I picked up a Leica Rangemaster 1200. The optics were great, and I was getting good readings out to 500 or 600 yards. It was work to get readings in the 800 yard range, but if I found a good target, I would get a reading after a few tries. Occasionally I would get readings out to the full 1200 yard range.

I was happy with this.

I talked a couple buddies of mine into getting the same units. I found that they were easily getting readings at 1000 plus yards. So I decided to contact Leica to see what they thought.

I emailed them and they said to send it in with proof of purchase and they would evaluate it. Well, I bought it from Cabelas and was not sure I knew when. I knew I did not have a receipt any longer. I contacted Cabelas, and it took a couple days, but they sent me an invoice for the purchase (10/09).

I sent this and my letter off to Leica's US facility in NJ. I mailed it out around 7/27/11. I got a package slip on 8/6 from UPS stating they had a signature required package for me to pick up. My wife redirected the package to her work address and when I got home today, I had the package in my hands.

I opened it up, and they had sent to me a brand new Rangemaster 1600! I was expecting one of the following to happen (listed in order of likelyhood):
A. Get a repair estimate
B. Get a free repair of my unit
C. Get a refurbished unit

I was in no way expecting to get a brand new unit, and most certainly not expecting it to be the newest model they have on the market! All this doorstep to doorstep across the continent in a week and a half!

Wow! Very pleased with Leica!
Title: Re: Lieca Customer Service
Post by: couesbitten on August 08, 2011, 07:10:41 PM: :tup: Hope I never have to send my Geovids in, but stories like yours make me feel better about the prospects.
Title: Re: Lieca Customer Service
Post by: addicted on August 08, 2011, 09:35:12 PM: sweet

now you gotta talk your buddies into getting the 1600 so they can sell off their 1200's for cheap. I'll give em 50$.
Title: Re: Lieca Customer Service
Post by: MtnMuley on August 08, 2011, 10:12:00 PM: The 1600 is 3 times the rangefinder as the 1200. You will be impressed.
Title: Re: Leica Customer Service
Post by: Rob on August 09, 2011, 08:22:01 AM: I can only get 500 yards distance from the house, looking forward to trying it at longer ranges.

I'll let my buddies know they have a 50 dollar offer and get back to ya.
Title: Re: Leica Customer Service
Post by: BULLBLASTER on August 09, 2011, 05:46:20 PM: good to hear!

nice when you buy the best and get the best service too! i have a rangemaster 800 and can ewasily get 900+ to pine or fir trees.