Hunting Washington Forum

Equipment & Gear => Scopes and Optics => Topic started by: Rob on December 22, 2011, 06:47:21 PM

Title: Leupold rocks!
Post by: Rob on December 22, 2011, 06:47:21 PM: Just got a scope back from Leupold that I sent in for repair. They did it at no charge and turned it around in a couple weeks. Clearly the issue with the scope was 100% my fault as you can see by the letter I sent (below).

Stuff like this is why I am slowly replacing the scopes on my favorite rifles with Leupolds.

Here is the letter I sent:

To: Technical Support
Regarding: Request for Scope repair

Please find enclosed a VX3L 4.5-14x56 I purchased this scope around December of 2008. A friend was using it on a deer hunt this year and dropped the rifle. I did not think much of it, but there was a “ding” on the Elevation Cap. Last week I went to move the scope to a new rifle. I mounted the scope, and when trying to bore sight it, I found that the cap was not wanting to unscrew – I believe that the cap was damaged in the fall and not allowing it to turn on the turret. Not one to leave well enough alone, I covered the cap with a towel and used a set of pliers to lightly grip the cap and turn it. With some effort it began to unscrew. I continued to unscrew the cap only to find out when it came loose that I was not actually unscrewing the cap, but the entire turret!

At any rate, I am reluctant to try and further break this scope myself and was hoping I could send it in for repair.

Thanks!
Title: Re: Leupold rocks!
Post by: dscubame on December 22, 2011, 06:55:48 PM: :tup: Love Leupold
Title: Re: Leupold rocks!
Post by: passing-thru on December 22, 2011, 07:09:01 PM: I called to see about replaceing the rubber eye peice on my binoculars. They had me send in and they replaced both ocular lens free of charge. Great customer service also. Ended up talking to tech for over and.hour, and setting up possible hunt with him. AAA products. Will never use any other
Title: Re: Leupold rocks!
Post by: BENCHLEG on December 29, 2011, 10:28:01 PM: i did the same thing with a tasco silver. knowing it is a cheap scope i just shot it with my new leupold scopes cross-haires. :chuckle: :chuckle: maybe i should have sent it back. :bash:
Title: Re: Leupold rocks!
Post by: DBHAWTHORNE on December 29, 2011, 10:36:39 PM: I am always glad to give them my business. Hearing stuff like this just reinforces my experiences with this great business.
Title: Re: Leupold rocks!
Post by: colockumelk on December 30, 2011, 09:36:59 PM: I try to buy American. One more reason to give them my business. I just wish they would bring back their gold ring binos. I want some new ones but they don't have a set of binos I would buy.
Title: Re: Leupold rocks!
Post by: norsepeak on December 30, 2011, 09:45:44 PM: I've had similar experience with them. All of my optics are Leupold because of their quality, warranty and awsome customer service.
Title: Re: Leupold rocks!
Post by: deerhunter_98520 on January 03, 2012, 10:11:56 AM: Quote from: norsepeak on December 30, 2011, 09:45:44 PM
I've had similar experience with them. All of my optics are Leupold because of their quality, warranty and awsome customer service.
+1 :yeah: second to none...my binocs broke a 10 days before my elk opener so i called them and told them what happened and i would send them in if i could get them back by my opener and they had a brand new pair on my door step in 3 days!
Title: Re: Leupold rocks!
Post by: C-Money on January 03, 2012, 10:18:22 AM: I have always had positive experences with Leupold. They take care of the people who buy thier products. My latest success story with Leupold was my wifes Vari x III being out of focas on 6x and higher. Sent it in, and they callled and gave us our choice of a scope of equal value and performance or upgrade us to a better scope. We took the upgrade and we both harvested our Mule deer with her rifle/scope! Thanks Leupold!
Title: Re: Leupold rocks!
Post by: archery288 on January 03, 2012, 10:31:06 AM: That's why I have them on my rifles! Glad to hear they are standing behind their customer service.
Title: Re: Leupold rocks!
Post by: PolarBear on January 03, 2012, 10:36:01 AM: Leupold is an awesome company! I sent a scope to them to have heavy duplexes installed. They had the scope back to me in under 2 weeks and threw in a hat, lens pen, stickers and a bunch of lens cleaning wipes.
Title: Re: Leupold rocks!
Post by: lokidog on January 03, 2012, 11:14:59 AM: I'm glad i saw this, I have an old 80's variX II that has a weird dark blob inside the scope, no rattling and it still works with no visual impairment, but now's probably a good time to take care of it.
Title: Re: Leupold rocks!
Post by: Rob on January 03, 2012, 11:38:51 AM: Be sure to report what happens, I am sure they will fix or replace it.
Title: Re: Leupold rocks!
Post by: passing-thru on January 03, 2012, 11:39:11 AM: I posted earlier about sending my mesa binos in to have rubber eye piece replaced. They called me on Tues last week to tell me since they no long make the mesa binos they were sending me new pair of rogue binos free of charge. Arrived 2 days later. Awesome customer service
Title: Re: Leupold rocks!
Post by: Big Horn on January 07, 2012, 02:04:17 PM: Quote from: archery288 on January 03, 2012, 10:31:06 AM
That's why I have them on my rifles! Glad to hear they are standing behind their customer service.
:yeah:
Title: Re: Leupold rocks!
Post by: follow maggie on January 10, 2012, 09:43:26 PM: I had similar experience with them. That's why I only buy Leuold.
Title: Re: Leupold rocks!
Post by: summit creek on January 15, 2012, 10:36:07 PM: i love leupold scopes and there warenty and custemer service is awesome my friend was elk hunting in packwood on the way out his mule slamed into a tree and broke the bi pod on his spoting scope he should have had it packed beter but to make a long story short he was going to arizona on an elk hunt 4 days later and leupold said stop by the the plant on ur way and well hook u up and they did no questions asked he drove thru oregon stoped at the plant whole new bipod 4 his spoting scope
Title: Re: Leupold rocks!
Post by: carpsniperg2 on January 15, 2012, 10:39:37 PM: I have been working with leupold for a couple years and they have always helped me out and there stuff is top notch. You can not beat there services and there scopes :tup:
Title: Re: Leupold rocks!
Post by: summit creek on January 15, 2012, 10:49:30 PM: leupold makes the best scopes........... iwish there binos were better