Post by: FC on June 13, 2012, 03:04:51 PM
There was three people behind the counter, a youngish woman and two older guys. The woman was busily helping some guy who apparently was just going from left to right fondling every gun in the place while the two guys were busy holding a circle jerk behind the counter. After about ten minutes I asked if I could see a scope and got told by the woman that I could when she was done helping the guy who was looking at every gun in the place. The one dude I managed to ask wanted to know if I had taken a number...There was no one else at the counter! I told the guy that I didn't know that I needed to (no signs) and he frikking walked off! A couple minutes later he called some number a few times and then looked amazed that no one came running.
I did notice that their used guns were substantially more expensive than their new? WTF is up with that? Why would anyone buy "X" rifle with a $20 fishbonker strapped on top for $500 (used) when I could buy the exact same gun new for $379?
After this kind of experience I won't likely be visiting their gun counter again, anyone else besides "Stilly" have a bad experience?
Post by: h20hunter on June 13, 2012, 03:18:00 PM
I have suggested to some friends that have not been there yet to not get to excited. It is a Cabelas wharehouse.........not a superstore.
Post by: Bean Counter on June 13, 2012, 03:25:27 PM
As far as the used guns, I asked them about the price disparity of used guns more expensive than new. Aparently the people who buy used guns aren't the same people who order the new ones. Also it sounds like they don't communicate well with each other. Whatever the used guns wind up being bought for, they have a minimum markup as a corporate policy and have wound up with many used guns more expensive than retail.
Post by: Button Nubbs on June 13, 2012, 03:28:46 PM
Post by: brocka on June 13, 2012, 03:32:40 PM
Post by: FC on June 13, 2012, 04:12:42 PM
Post by: deerbandit on June 13, 2012, 04:18:48 PM
Post by: JimmyHoffa on June 13, 2012, 04:57:38 PM
Post by: singleshot12 on June 13, 2012, 05:08:38 PM
Thanks for the heads up tho, I haven't been there yet and won't be going in their any time soon and I live close.
Post by: FC on June 13, 2012, 05:09:55 PM
Post by: CAMPMEAT on June 13, 2012, 05:21:03 PM
Post by: JimmyHoffa on June 13, 2012, 05:25:00 PM
Post by: buckfvr on June 13, 2012, 05:38:04 PM
Cabela's is very proud of their prices. They are way overpriced and I will never, ever buy any gun from them. Shop around my friend and save some money. Big R has some better deals than Cabela's.
You can beat Cabelas prices at Clarks also, even archery equip is less at Clarks.
Post by: FC on June 13, 2012, 05:44:20 PM
Cabela's is very proud of their prices. They are way overpriced and I will never, ever buy any gun from them. Shop around my friend and save some money.
My Dad really wanted to check out some left-handed guns but has now decided that he will just buy through Bud's, better prices and no BS.
Post by: Stilly bay on June 13, 2012, 05:50:27 PM
I am talking about guns that are identical model to new ones on the other side of the room. We aren't talking about major differences.
I have noticed that as well. MAJOR UNEXPLAINABLE differences. before my bogus journey there, I asked one of them why I could buy a new beretta SP1 for $1900 or a used one for complete with scratches for $2200?.... WT F*&^
he told me they got all their guns from other cabela's locations, so that the other stores can marke the shipped guns as SOLD while at the same time contributing to the tulalip stores inventory.
someone's not stirring the Koolaid at the tulalip store, make the drive to Lacey, its more than worth the gas money.
Post by: CAMPMEAT on June 13, 2012, 05:53:57 PM
Cabela's is very proud of their prices. They are way overpriced and I will never, ever buy any gun from them. Shop around my friend and save some money.
My Dad really wanted to check out some left-handed guns but has now decided that he will just buy through Bud's, better prices and no BS.
www.lowpriceguns.com They're out of Bellevue. I've bought guns from them and they were very reasonable. Call 'em. They ship to your FFL and only charge $9.95 shipping or pick it up at the store. I was happy with them.
Post by: Bean Counter on June 13, 2012, 06:11:25 PM
I am talking about guns that are identical model to new ones on the other side of the room. We aren't talking about major differences.
Yep. I was looking at a Kahr .40. Something like $40 more for used.
Post by: FC on June 13, 2012, 06:31:45 PM
www.lowpriceguns.com
Can you pick up at their store?
Post by: Russ McDonald on June 13, 2012, 06:41:36 PM
Post by: Widgeondeke on June 13, 2012, 06:44:05 PM
Employee - Are you going to buy the bow today
Me - No, want to see if he can pull it back and if he can; put it on the b-day list.
Employee - if not buying, nope.
Me - We've shot bows at other Cabela's n the past
Employee - if you aren't buying today, no.
I then had a very upset kid. Other than wanting to see the animals & fish thats all he wanted to do. :bash: If you can't test shoot a bow, how are you to know if you like it or if it fits you?
Kid's liked seeing all the animals and such, but I won't be buying much there. Definately no guns or bows. :twocents:
Post by: Russ McDonald on June 13, 2012, 06:51:02 PM
Post by: CAMPMEAT on June 13, 2012, 06:59:43 PM
www.lowpriceguns.com
Can you pick up at their store?
Yes
Post by: FC on June 13, 2012, 07:42:49 PM
www.lowpriceguns.com
Can you pick up at their store?
Yes
Nice! I'll check them out, thanks!
Post by: Button Nubbs on June 13, 2012, 07:57:07 PM
www.lowpriceguns.com
Can you pick up at their store?
Yes
Nice! I'll check them out, thanks!
x2
Post by: brokenvet on June 14, 2012, 07:08:57 AM
They do have good sales every now and then on other things though.
Post by: CAMPMEAT on June 14, 2012, 07:31:34 AM
Post by: netcoyote on June 14, 2012, 07:36:26 AM
I've had a few good experiences at Lacey Cabela's as well as Sportsman Warehouse South Hill. Lacey's Cabela's used to have some pretty reasonable used gun prices and you occasionally can still find a bargain now but they're harder to find.
Drove by the Tulalip Cabela's over the weekend on the way home from a trip. Saw that the parking lot was jammed and a long line of traffic on the frontage road so I just drove on past the exit.
Used gun prices are a real crap shoot. Some demand higher prices because they are worth more. Like someone mentioned, I would pay a premium for an older pre-Rem Marlin over a new one.
Post by: ghosthunter on June 14, 2012, 07:49:05 AM
I go to Cabelas for a larger selection on other than guns.
Post by: Wacenturion on June 14, 2012, 08:03:24 AM
Service behind the counter sucks. Cabelas would be better off having twice as many salesman behind the counter rather than have people walk because they have to wait an hour to see a rifle or scope. That's just a poor way to do business.
Post by: mr_hurricane on June 14, 2012, 10:06:04 AM
I called them and asked them where they came from.
Cabelas stated that I must have had a cabelas card, and I said nope. Do not have one now and never have.
Cabelas said hmmm well they are you points, they asked me my name address, old addresses everything.
So I figured I have brought them in the past over the last ten years and maybe they gave points out like percentage of purchase when they launched their new website. I suggested this to them, and the operator said maybe.
She said well anyway they are yours use them.
So a few days later I bought a Shimano Stella....
A week later cabelas called me and said they gave me someone elses card points, and I have to return the stella.
I was kind of shocked as this is obviously their screw up.
1. Marketing to me when I never opted into their list, and these emails came to my work email which I seldom use for buying non work stuff.
2. They confirmed it with me over 2 phone conversations, they quailified me, they knew all my old addresses and everything going back 10+years.
3. Cabelas then said if I do not return it they will prosecute me for theft !!! LOL.
4. I was like really you marketed to me, and all this, gave me a deal, I asked where it came from, you said use it. It is like giving a sale or discount then chasing someone in the parking lot and yellig theft. We own our mistakes at my company.
5. I told them fine I am sending it back, and making a webpage about what happened.
6. They then got back to me the next day and said to keep it and not to worry.
7. A week later they started emailing me again.
Post by: Cabelas Tulalip on June 14, 2012, 03:40:46 PM
We hear your concerns and thank you for allowing us a bit of time to train our teams to your expectations.
Here are a few things we currently understand as concerns and what we are doing to help.
Not enough staff. The crowds have been incredible and increasing every weekend. We see the need for knowledgeable staff; tell your friends and family that we are hiring. We are always looking for strong candidates with personal experience.
Prices. Our prices are set consistently for all locations. We do have the ability to price match and exact item of a physical store within 100 mi of our location. We do not have the ability to match online pricing, outside of Cabelas.com, at this time.
Product Availability. We have the ability to place special orders, if there is a specific item you are looking for.
We appreciate your feedback and thank you for your understanding as we continue to develop our outfitters to your expectations. Please feel free to contact our Customer Experience Manager if you feel your experience does not satisfy your shopping experience.
Thank you,
Your Tulalip Cabelas
Post by: CP on June 14, 2012, 03:58:57 PM
Thank you for the feedback! :tup: These are some amazing call outs and obviously some specific things our store team needs to work on. We never want our customers to have a poor experience. Nor should our customers ever be ignored by our outfitters. We strive for legendary customer service throughout the store, and there are evidently some opportunities for us to improve on. :sry:
We hear your concerns and thank you for allowing us a bit of time to train our teams to your expectations.
Here are a few things we currently understand as concerns and what we are doing to help.
Not enough staff. The crowds have been incredible and increasing every weekend. We see the need for knowledgeable staff; tell your friends and family that we are hiring. We are always looking for strong candidates with personal experience.
Prices. Our prices are set consistently for all locations. We do have the ability to price match and exact item of a physical store within 100 mi of our location. We do not have the ability to match online pricing, outside of Cabelas.com, at this time.
Product Availability. We have the ability to place special orders, if there is a specific item you are looking for.
We appreciate your feedback and thank you for your understanding as we continue to develop our outfitters to your expectations. Please feel free to contact our Customer Experience Manager if you feel your experience does not satisfy your shopping experience.
Thank you,
Your Tulalip Cabelas
Welcome to the board. :hello:
Post by: Bean Counter on June 14, 2012, 04:03:54 PM
Quote
Welcome to the board
+1. Thank you for addressing our community's concerns :tup:
I think you'll find that most members here are fair minded people and are willing to both hear others out and give a second chance.
Post by: Rob on June 14, 2012, 04:13:11 PM
I was wandering around looking for primers with a confused look on my face
Isn't that a normal state for you???
I had a great experience in the Lacy store. While I hate the LOOOOONG wait to get help, but here is what happened
I arrived about 55 min before closing. I wanted to replace a scope on my rifle before a rapidly approaching hunt.
When my # came up 45 min later, I got a rep to try and find the scope I wanted. it was hard to find and it took them about 15 min. The store had now been closed for 5 minutes. I was hoping to have them mount the scope for me. They mounted it and did not hurry me through the process. It was about 45 min after closing when they walked me out the store. Very helpful.
I will say I do not like the "social media police" coming on the forum like that last post from Cabeals Tulalip.... leaves a very sour taste in my mouth. and the replies sound like text book "cut and paste" replies to me.
Sears did that to my buddies personal blog. He was complaining about some service issues he had and they logged into his blog and defended themselves.
Post by: jeepasaurusrex on June 14, 2012, 04:17:25 PM
If these issues are not brought to their attention, they cannot be addressed. Airing dirty laundry on a forum accomplishes nothing.
Post by: Rob on June 14, 2012, 04:21:50 PM
Post by: FC on June 14, 2012, 05:23:57 PM
Crosses a line in my book - and I am a fan of Cabelas. I'm probably alone in that camp though!
I can see your point and I agree to a point, I do think it's good that they try and communicate though so long as it is genuine and not a copy/paste type deal.
That said, I don't see their staffing numbers as being an issue at the time I was at the gun counter yesterday, the woman who was showing one guy gun after gun needs to be trained on when to cut someone off (at least briefly) and help another customer. The two guys having their circle jerk behind the counter need to be reminded that they were hired to do a job and should do it or pick up their last check...
The guy I talked to by the fishing reels was quick to offer help and friendly as was the guy over by the depth finders, another guy answered some questions for us about one of the Riverhawk boats and was very cordial and helpful. The young woman who came out to offer help when we walked past the footwear section was also quick to offer assistance.
The only area I saw that needed attention was the gun counter.
Post by: bearpaw on June 14, 2012, 06:09:40 PM
It is my firm beleif that a responsible business should be willing to answer the hard questions when confronted by them. I think that Cabelas just did that, they came on the forum and acknowledged that they have been very busy, that they need help, that they are working on the problem, and noted that they are hiring. I hope that if we have a member in need of a job this is a chance for employment.
Cabelas is obviously trying to addess the comments made by those of you who have had a less than satisfactory experience, you can't fault them for that.
As far as I am concerned Cabelas is welcome on the forum. :hello:
Post by: Relish the Journey on June 14, 2012, 06:15:37 PM
Post by: smdave on June 14, 2012, 06:18:27 PM
Dave
Post by: BOWHUNTER45 on June 14, 2012, 06:21:40 PM
Post by: mr_hurricane on June 14, 2012, 06:56:12 PM
I was wandering around looking for primers with a confused look on my face
I will say I do not like the "social media police" coming on the forum like that last post from Cabeals Tulalip.... leaves a very sour taste in my mouth. and the replies sound like text book "cut and paste" replies to me.
Sears did that to my buddies personal blog. He was complaining about some service issues he had and they logged into his blog and defended themselves.
I do not see them as Social Media Police... what do you mean, I am actually shocked they created an account and responded to this thread, and note what the other member posted about SEARS...
I think it is all good, we have something to say and they have something to say, at least it shows they are listening and care enough to respond, as far as SEARS goes defending themselves.. that's fine too, the customer is not always right.
You can practice that as a business value of your company but we all know it is not true, we have all probably brought something and simply didn't like it and returned it at some point in our life, is that fair? Not really, why should they take that back, but most stores do.
I think its good they responded, shows they are listening.
Now Cabelas can explain why they do not let people open carry in their store when Starbucks does lol.
Post by: Russ McDonald on June 14, 2012, 07:08:22 PM
Post by: Stilly bay on June 14, 2012, 07:21:27 PM
Thank you for the feedback! :tup: These are some amazing call outs and obviously some specific things our store team needs to work on. We never want our customers to have a poor experience. Nor should our customers ever be ignored by our outfitters. We strive for legendary customer service throughout the store, and there are evidently some opportunities for us to improve on. :sry:
We hear your concerns and thank you for allowing us a bit of time to train our teams to your expectations.
Here are a few things we currently understand as concerns and what we are doing to help.
Not enough staff. The crowds have been incredible and increasing every weekend. We see the need for knowledgeable staff; tell your friends and family that we are hiring. We are always looking for strong candidates with personal experience.
Prices. Our prices are set consistently for all locations. We do have the ability to price match and exact item of a physical store within 100 mi of our location. We do not have the ability to match online pricing, outside of Cabelas.com, at this time.
Product Availability. We have the ability to place special orders, if there is a specific item you are looking for.
We appreciate your feedback and thank you for your understanding as we continue to develop our outfitters to your expectations. Please feel free to contact our Customer Experience Manager if you feel your experience does not satisfy your shopping experience.
Thank you,
Your Tulalip Cabelas
don't forget rude and abrasive employees
I would be curious to hear what cabelas has to say about my situation, since as of yet I have not heard a peep from them, on this forum or in real life.
http://hunting-washington.com/smf/index.php/topic,98592.0.html
Post by: trophyelk6x6 on June 14, 2012, 07:39:12 PM
Post by: h20hunter on June 14, 2012, 07:55:57 PM
I appreciate the fact that Cablas too the time to have a warm body log on, creat an account, and work towards a response. I think Dale said it well.
Hopefully, their envolvement will creat a greater understanding of the local "need" compared to the national "need'. Let's face it, the average schmuck like myself walking around looking confused on why the primers are not with th powders is small potatoes. However, the voice of one P'd off person is worth a hundred happy folks. We know this.
I think we should welcome them to the forum. Can I hear a %20 for all members!!!!!!!!!!!!!!!
Post by: rb2506 on June 14, 2012, 08:33:15 PM
Sent from my C771 using Tapatalk 2
Post by: jeepasaurusrex on June 14, 2012, 08:43:50 PM
Quote from: mr_hurricane
Now Cabelas can explain why they do not let people open carry in their store when Starbucks does lol.
You can open carry. Just when you walk in the door, the pistol must remain holstered the whole time. If you remove it for any reason other than a situation, the store policy is that it must be under control of an employee.
Post by: RG on June 14, 2012, 08:53:10 PM
Post by: h20hunter on June 14, 2012, 08:58:50 PM
Post by: Alchase on June 15, 2012, 01:10:21 PM
Yes they can and do price match.
Post by: fethrduster on June 16, 2012, 07:40:21 AM
Post by: Bofire on June 16, 2012, 10:30:41 AM
Carl