Got my elk back from butcher...somethings fishy

[stevemiller]

Name them tomorrow and then we can all question the owner on the phone about this practice,      IE, who cuts the meat,whos responsible here,when you are busy who cuts up the game,how long is to long to hang in the freezer before packaging,wheres the rest of this guys meat? lol

[Michelle_Nelson]

Update 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.

This will be the runaround phase of dealing with a customer complaint.  Let us know when you're done with this and get to the customer retribution phase.

If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers.  This may very well be requested time off by the employee.  If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.

The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc.  I see no fault in this.  The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions. 

[KFhunter]

Update 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.

This will be the runaround phase of dealing with a customer complaint.  Let us know when you're done with this and get to the customer retribution phase.

If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers.  This may very well be requested time off by the employee.  If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.

The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc.  I see no fault in this.  The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions.

All of those concerns are on the employer side, not the consumer side.  The consumer should have been made aware of spoiled meat at the time of drop off. 

You worked for a processer and you seen some bad meat, shot up meat, dirty meat and just plain nasty meat....did you simply take the carcass and not tell the person dropping it off the problems immediately visible?   Any processor should at a glance know right away the quality of the carcass and expected return to the consumer.  I know I'd go over the bad areas and even be able to toss out a rough estimate how much meat they should get back, and I'm not a professional yet.


Michelle_Nelson you're taking this far too personal, so I'm not going to get into a lengthy back and forth dialog with you. 

[sirmissalot]

Update 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.

This will be the runaround phase of dealing with a customer complaint.  Let us know when you're done with this and get to the customer retribution phase.

If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers.  This may very well be requested time off by the employee.  If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.

The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc.  I see no fault in this.  The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions.

You don't think the owner would be concerned a customer didn't receive his meat for over two months? The owner shouldn't be clueless, he/she should have have known if there was a box of meat that had been sitting in his freezer since November. He/she should also be concerned that a customer received rancid meat from his shop... You see no fault in this? Amazing how people will continually make excuse after excuse.

[JimmyHoffa]

Agree the owner should've been involved much earlier in some capacity and made things right.  Unless the employee just wrote a fake receipt and loaded the elk into his own car or something.  At some point the owner or designated authority should've noticed things like inventory needing to be picked up or an account needing to be paid or animals still hanging or.....

[Michelle_Nelson]

Pretty hard for someone that didn't handle his elk to answer his questions.  For that he would need to locate the customers paperwork after 2-3 months and talk to the person who cut his Elk.  Otherwise the conversation is pretty much going to be a short one. 

Owner: Why wasn't I notified?

Owner: I don't know.  You should have been.

Customer:  Why did I get so little meat back when I brought in 190lbs quartered out Elk.

Owner:  I don't know I didn't cut your Elk.  I don't have the cut paperwork in front of me and the Employee that did cut your elk isn't working today.

Customer:  Why didn't they cut my elk the way I asked?

Owner:  I don't know I didn't cut your Elk.  I don't have the cut paperwork in front of me and the Employee that did cut your elk isn't working today.

Customer:  Why didn't you call me when it was ready?

Owner:  I don't know but you should have been.  We try to contact all customers with in 24 hours after there animal has been finished.  I don't have your paperwork in front of me at the moment to see if they did or didn't.

[stevemiller]

Are you suggesting Michelle that since the owner didnt cut the meat there is no reason for him to have the cut sheet after 2-3 days?Do you think the employee keeps said cut sheets in his or her posession instead of giving these cut sheets to the boss after the cut is done?Sorry but HUH.

[Michelle_Nelson]

Update 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.

This will be the runaround phase of dealing with a customer complaint.  Let us know when you're done with this and get to the customer retribution phase.

If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers.  This may very well be requested time off by the employee.  If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.

The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc.  I see no fault in this.  The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions.

You don't think the owner would be concerned a customer didn't receive his meat for over two months? The owner shouldn't be clueless, he/she should have have known if there was a box of meat that had been sitting in his freezer since November. He/she should also be concerned that a customer received rancid meat from his shop... You see no fault in this? Amazing how people will continually make excuse after excuse.

. . . .and how do you know that the Owner is not concerned?  Where you on another line listening to the OP and the Owners phone calls?

Sounds to me he is trying to get to the bottom of it by talking to the employee who cut the OP's Elk and pulling his paperwork.  The Owner has more than likely pulled the paperwork.  Quite possibly there is information missing on the paperwork and the Owner wants to find out "WHY". 

How do you know that the employee isn't going to say Mr.Owner you should have seen the condition of the Elk meat the OP dropped off.  It had dirt and hair all over it.  I could tell it had been stored in wet game bags until he brought it in.  I told him there was going to be considerable meat loss.  He told me to cut it anyway.

That's right, you don't know.  You are making an assumption.

[jrebel]

Update 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.

This will be the runaround phase of dealing with a customer complaint.  Let us know when you're done with this and get to the customer retribution phase.

If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers.  This may very well be requested time off by the employee.  If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.

The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc.  I see no fault in this.  The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions.

You don't think the owner would be concerned a customer didn't receive his meat for over two months? The owner shouldn't be clueless, he/she should have have known if there was a box of meat that had been sitting in his freezer since November. He/she should also be concerned that a customer received rancid meat from his shop... You see no fault in this? Amazing how people will continually make excuse after excuse.

[/b]




I'm not sure excuses are being made.  As most situations.....there is fault to be had by both parties.  The OP left his meat there for 3 months and is now giving a one sided story.  We don't (and probably never will) have the butchers side of the story.  If the situation came up 2-4 weeks after dropping off the elk, maybe there would be more credibility to the OP's story....but lets face it, who leave meat at the butcher for 3 months and expects a good outcome.  As a sportsman this should have been dealt with months ago. 

Now for the butcher.....he has a responsibility to the customer.  If the elk showed up spoiled or a mess, he should have not taken it in.  Being that he took it, I will make the assumption that it was viable, decently cleaned meat / carcass.  The OP should have received his meat in a timely fashion and in the cuts he requested.  Being that he didn't it should be made right.  I don't respect business that play "pass the buck" (pun intended  ) to avoid the situation.  With that said, it would be a lot harder to "pass the buck" if it was dealt with in a more timely fashion.   

Hope it all works out...but lets face the facts.  It is probably not going to be resolved (again because this is three months after the fact) and the OP has learned a very hard but valuable lesson.  Butcher your own meat. 

[Michelle_Nelson]

If you guys that want to sit here and argue, put words into my mouth that were not said, would actually go through and "read" what I've posted, I have in no way defended the Owner of the Butcher Shop.  I am being devils advocate, and looking at it from the butchers side. 

Right out of the gate people were telling the OP he was getting screwed, and how bad he got it, etc.  Didn't bother asking questions or giving useful advice.  They automatically assumed because the OP was the first to complain he was on the right side. 

No one saw the Elk meat that was turned over to the butcher, no one was there the day the meat was cut, No one was there to see if the Butcher did make an attempt to contact the OP, etc.  So lets all jump to conclusions.

[Michelle_Nelson]

Update 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.

This will be the runaround phase of dealing with a customer complaint.  Let us know when you're done with this and get to the customer retribution phase.

If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers.  This may very well be requested time off by the employee.  If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.

The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc.  I see no fault in this.  The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions.

You don't think the owner would be concerned a customer didn't receive his meat for over two months? The owner shouldn't be clueless, he/she should have have known if there was a box of meat that had been sitting in his freezer since November. He/she should also be concerned that a customer received rancid meat from his shop... You see no fault in this? Amazing how people will continually make excuse after excuse.

. . . .and how do you know that the Owner is not concerned?  Where you on another line listening to the OP and the Owners phone calls?

Sounds to me he is trying to get to the bottom of it by talking to the employee who cut the OP's Elk and pulling his paperwork.  The Owner has more than likely pulled the paperwork.  Quite possibly there is information missing on the paperwork and the Owner wants to find out "WHY". 

How do you know that the employee isn't going to say Mr.Owner you should have seen the condition of the Elk meat the OP dropped off.  It had dirt and hair all over it.  I could tell it had been stored in wet game bags until he brought it in.  I told him there was going to be considerable meat loss.  He told me to cut it anyway.

That's right, you don't know.  You are making an assumption.

So are you, and don't have a lot of room to talk in how to be a good business owner with your reputation.

Considering you have never done business with me personally, you really have no room to talk either.

[Bullkllr]

I'm predicting 2 things won't end well; the OP's situation, and this thread.

[JODakota]

Update 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.

This will be the runaround phase of dealing with a customer complaint.  Let us know when you're done with this and get to the customer retribution phase.

If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers.  This may very well be requested time off by the employee.  If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.

The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc.  I see no fault in this.  The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions.

You don't think the owner would be concerned a customer didn't receive his meat for over two months? The owner shouldn't be clueless, he/she should have have known if there was a box of meat that had been sitting in his freezer since November. He/she should also be concerned that a customer received rancid meat from his shop... You see no fault in this? Amazing how people will continually make excuse after excuse.

. . . .and how do you know that the Owner is not concerned?  Where you on another line listening to the OP and the Owners phone calls?

Sounds to me he is trying to get to the bottom of it by talking to the employee who cut the OP's Elk and pulling his paperwork.  The Owner has more than likely pulled the paperwork.  Quite possibly there is information missing on the paperwork and the Owner wants to find out "WHY". 

How do you know that the employee isn't going to say Mr.Owner you should have seen the condition of the Elk meat the OP dropped off.  It had dirt and hair all over it.  I could tell it had been stored in wet game bags until he brought it in.  I told him there was going to be considerable meat loss.  He told me to cut it anyway.

That's right, you don't know.  You are making an assumption.

So are you, and don't have a lot of room to talk in how to be a good business owner with your reputation.

Considering you have never done business with me personally, you really have no room to talk either.

Exactly, your current/former customers were kind enough to let everybody make sure that others didn't make that mistake. Back in my lane now mods.

[KFhunter]

Please keep this thread on track. It's about a butcher shop and a customer of the shop.

again, in case you all missed the warning. 

Keep. it. on. track.

[jrebel]

Update 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.

This will be the runaround phase of dealing with a customer complaint.  Let us know when you're done with this and get to the customer retribution phase.

If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers.  This may very well be requested time off by the employee.  If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.

The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc.  I see no fault in this.  The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions.

You don't think the owner would be concerned a customer didn't receive his meat for over two months? The owner shouldn't be clueless, he/she should have have known if there was a box of meat that had been sitting in his freezer since November. He/she should also be concerned that a customer received rancid meat from his shop... You see no fault in this? Amazing how people will continually make excuse after excuse.

. . . .and how do you know that the Owner is not concerned?  Where you on another line listening to the OP and the Owners phone calls?

Sounds to me he is trying to get to the bottom of it by talking to the employee who cut the OP's Elk and pulling his paperwork.  The Owner has more than likely pulled the paperwork.  Quite possibly there is information missing on the paperwork and the Owner wants to find out "WHY". 

How do you know that the employee isn't going to say Mr.Owner you should have seen the condition of the Elk meat the OP dropped off.  It had dirt and hair all over it.  I could tell it had been stored in wet game bags until he brought it in.  I told him there was going to be considerable meat loss.  He told me to cut it anyway.

That's right, you don't know.  You are making an assumption.

So are you, and don't have a lot of room to talk in how to be a good business owner with your reputation.

That really adds no value to this topic.  Though I don't agree 100% with Michelle, I do understand her point and agree with some of what she has to say.  Attacking someone personally is no way to make your argument / point stronger.   Please refrain.    and keep it on topic.