Post by: hntr on April 01, 2012, 12:47:42 PM
Tried a few bows out and decided on the Carbon Matrix.
I ordered the bow in the weight of 55-65lbs.
I was called one week later and told my 65lb Hoyt bow had arrived at the shop.
I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.
Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered. When I questioned him, he got very nervous, and called Bill over. From that point, they both got nervous and pretended it was a mixup.
I cancelled my order, since I can't trust that shop.
I have debated on whether to tell this on this forum, but I think it is worth warning people who blindly go into a pro shop hoping the people will be honest and not try to take advantage of you.
I went to the Nock Point to help a local business, and get professional help from honest people. My experience was very disappointing.
Post by: NWBREW on April 01, 2012, 12:52:45 PM
Post by: Swannytheswan on April 01, 2012, 12:53:30 PM
Post by: BOWHUNTER45 on April 01, 2012, 01:00:01 PM
Post by: dreamingbig on April 01, 2012, 01:10:23 PM
Post by: grundy53 on April 01, 2012, 01:17:12 PM
I didn't know Hoyt offered it in that range. I thought it was 50 to 60 lbs or 60 to 70 lbs. They have always been helpful and honest to me.:yeah:
Post by: scoyoc5 on April 01, 2012, 01:19:58 PM
Post by: RadSav on April 01, 2012, 02:31:01 PM
I'd probably be willing to bet all the whispering was him not wanting to blast an employee in front of the customer since that order should never have been taken. Hoyt does not offer 55-65# compound bows. They are either 50-60 or 60-70. I have not seen them do a special order on odd poundage in more than 15 years. You can get even poundage like 80# sometimes. And you can call and ask if they have any rejected limbs that fell into the 65# range, but it's not something you simply order.
There are a few shops out there that will order you a 50-60 pound bow and re-cable it to be 65#. But very few do that anymore as it would void the manufactures warranty.
Dishonest shops with customer no-service don't last long in the archery industry. Bill hasn't been around longer than the rest by accident. I would go back and pull Bill aside and flat out ask him what the deal was. He might surprise you on how willing he is to make things right.
Post by: wt on April 01, 2012, 03:02:17 PM
Post by: hntr on April 01, 2012, 03:12:14 PM
CARBON MATRIX RKT CARBON MATRIX LONG DRAW
LIMB XTS Pro ARC XTS 1000
AXLE-TO-AXLE 35" 35 ½"
BRACE HEIGHT 6 ¾" 7 ½"
DRAW WEIGHT 30-40#, 40-50#,
50-60#, 55-65#,
60-70#, 70-80# 40-50#, 50-60#,
55-65#, 60-70#,
70-80#
MASS WEIGHT 3.8 LBS. 4 LBS.
ECCENTRIC OPTIONS
& DRAW LENGTHS RKT CAM
25.5-27"
27-29"
29-31"
325 FPS
RKT CAM
31-32"
337 @ 32" FPS
Hoyt makes the 55-65lb bows. I pasted the specs from the Hoyt site above.
Post by: RadSav on April 01, 2012, 04:02:09 PM
CARBON MATRIX RKT CARBON MATRIX LONG DRAW
LIMB XTS Pro ARC XTS 1000
AXLE-TO-AXLE 35" 35 ½"
BRACE HEIGHT 6 ¾" 7 ½"
DRAW WEIGHT 30-40#, 40-50#,
50-60#, 55-65#,
60-70#, 70-80# 40-50#, 50-60#,
55-65#, 60-70#,
70-80#
MASS WEIGHT 3.8 LBS. 4 LBS.
ECCENTRIC OPTIONS
& DRAW LENGTHS RKT CAM
25.5-27"
27-29"
29-31"
325 FPS
RKT CAM
31-32"
337 @ 32" FPS
Hoyt makes the 55-65lb bows. I pasted the specs from the Hoyt site above.
I humbly stand corrected! :sry:
Probably a good move on their part. That way they don't have to reject or special build when 60# limbs run heavy or 70# limbs run weak.
Sorry I did not check the most recent information before posting. :bash:
However, my mistake or not, I stand behind the statements concerning Bill. Just be stern and upfront with him. I'm certain you will feel better about him after that. If for some reason you don't - PM me and I'll make it right.
Post by: dreamingbig on April 02, 2012, 05:38:21 AM
Post by: boneaddict on April 02, 2012, 07:20:38 AM
Post by: Johnb317 on April 02, 2012, 08:12:52 AM
I bought last years carbon matrix from Bill. He did everything to make sure I was happy with my bow selection and how it was setup. Funny, I was looking to order the 55-65 and he talked me out of it. I had read that for best performance you want to shoot with the limbs at the top of their range. I was told this is not as critical with the parallel limb bows. ( I shoot 68 lbs now).
They need a little more organization, but I trust Bill.
Btw. Love my bow
Post by: Fullabull on April 02, 2012, 12:47:09 PM
Post by: predatorpro on April 02, 2012, 01:04:18 PM
Post by: MDGrand on April 03, 2012, 12:11:12 PM
I recently bought a Hoyt Vector Turbo and had nothing but an awesome experience. The MAIN reason I bought from there is due to all the work they did in reparing a broken limb on my Martin Firecat a few months prior where they did the repair work for free and even came in during off business hours to let me sight it in as I was leaving for a hunting trip the next day. Bought dozens of arrows from them too and others I know have nothing but great things to say about them.
That being said...of course, there is always exceptions to the rule. BUT, I would do as others suggested and go in and talk to Bill face to face. If you don't feel comfortable doing that, give him a call.
I would be shocked if he does not make it right!
BTW... I know that they keep up on the feedback from this web site. I have heard Mike (another stand up guy who helps Bill run the show there) talk about Hunt-WA before. You should expect this to get back to them.
Post by: bowmech on April 04, 2012, 07:31:49 PM
Post by: bobcat on April 04, 2012, 07:39:16 PM
There is part of the story being left out, There were two carbon matrix bows ordered a 70# and a 65 # the shop accidentally called the wrong guy we made a mistake. There was no covering stuff up or secrets being told. Bill was more than willing to make it right we would have gladly re-limbed the bow with brand new limbs at the right poundage There would be no reason for the Nock point to not be completely honest with you about this. Sorry your solution to the mistake was to cancel the order.
bowmech,
Thanks for coming on and explaining the other side of the story. It makes a lot more sense now.
Post by: boneaddict on April 04, 2012, 07:48:12 PM
I have to admit, I am impressed with the reputation this business has. Many of businesses have been torched on the unforgiving internet. Its impressive that there were very few negative thoughts generated amongst the 10,000+ members here. 8)
Post by: carpsniperg2 on April 04, 2012, 07:51:53 PM
Post by: Special T on April 04, 2012, 07:52:26 PM
Post by: adam on April 04, 2012, 08:39:34 PM
When was the last time you made a honest mistake? I made one last week. :twocents:
about five min. ago. :)
Post by: jackelope on April 04, 2012, 08:46:09 PM
Post by: nanum on April 04, 2012, 09:01:31 PM
Post by: backyard bucks on April 04, 2012, 09:07:34 PM
don't let one misunderstanding ruin your chance to gain from their experience in setting up a bow and getting you pointed in the right direction when it comes to archery. :tup:
well there is a couple things that aren't so positive like him out shooting me for dollars or taking my high county hat and tossing it in the water only to have a hole shot in it from his shotgun... :chuckle: :chuckle: other than that TOP NOTCH in my opinion!!!!
Post by: Hunter Dug on April 04, 2012, 09:30:15 PM
Post by: Chase 1 on April 04, 2012, 10:03:39 PM
Post by: JCKILLSHOT on April 04, 2012, 10:18:23 PM
I dont know Bill nor have I been to the Nock Point but I do know one thing, you fork out that much coin for a bow there should not be any mix-up- oh dangs, or shucks sorries. :twocents: I myself would have cancelled the order as well.:yeah:
Post by: Hunter Dug on April 05, 2012, 06:25:40 AM
Post by: coyotemadness on April 05, 2012, 06:43:46 AM
Post by: Skillet on April 05, 2012, 07:18:43 AM
I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.
Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered. When I questioned him, he got very nervous, and called Bill over. From that point, they both got nervous and pretended it was a mixup.
It probably was just that, and honest mix-up, but this is where Bill screwed it up. He should have been the one to go out front right away and say "Hey man, we made a mistake" instead of telling the employee to try to set it up for hntr. That's just a bad call, and one that rightfully cost him some business. No amount of offering to fix it after the fact can regain lost credibility.
Post by: hntr on April 06, 2012, 07:24:17 AM
I went to the Nock Point to buy a new Hoyt bow.
Tried a few bows out and decided on the Carbon Matrix.
I ordered the bow in the weight of 55-65lbs.
I was called one week later and told my 65lb Hoyt bow had arrived at the shop.
I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.
Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered. When I questioned him, he got very nervous, and called Bill over. From that point, they both got nervous and pretended it was a mixup.
I cancelled my order, since I can't trust that shop.
I have debated on whether to tell this on this forum, but I think it is worth warning people who blindly go into a pro shop hoping the people will be honest and not try to take advantage of you.
I went to the Nock Point to help a local business, and get professional help from honest people. My experience was very disappointing.
There is part of the story being left out, There were two carbon matrix bows ordered a 70# and a 65 # the shop accidentally called the wrong guy we made a mistake. There was no covering stuff up or secrets being told. Bill was more than willing to make it right we would have gladly re-limbed the bow with brand new limbs at the right poundage There would be no reason for the Nock point to not be completely honest with you about this. Sorry your solution to the mistake was to cancel the order.
This message is for Bill and the NockPoint:
Why re-limb a new bow when you said there was an order in for my 65lb bow? This makes no sense.
Plus, why would I want a new bow that you had to change the limbs on? Based on your tack record here of making mistakes, why would I want you to modify a new bow?
If this was an honest mistake (which I don't believe), then when I arrived at the shop, tell me immediately that you do not have my bow, and it is on order and tell me when it will arrive. If that had occurred then I would have been annoyed at driving up to your shop, but I would understand mistakes are made and come back later to buy my bow.
When the employee talked to you about changing the limbs, you knew you had the wrong bow. I was sitting a few feet away from you when you told the employee to set up the wrong bow for me.
I don't believe the 65lb bow was ever ordered. It takes 2-3 weeks to get a bow from Hoyt, and you called me in one week telling me my 65lb had arrived. You did have an order in from the previous week for Matrix bows, scheduled for delivery that week. Your plan was to sell me the 70lb bow all along.
Here is some advise for you Bill:
-Tell the truth and be honest with all your customers, even the customers without archery experience.
-When you tell your employees to do something dishonest, you put them in a very difficult position. Stop doing this!
-Do the right thing, even if you think you can get away with doing the wrong thing. Make this your new code of honor.
Advise to archery customers:
-Buyer beware.
-The consumer should expect honest service.
-Mistakes are made, and can be forgiven. Dishonesty cannot be tolerated.
-You shouldn't have to "Be stern" with a shop to get honest service.
-You shouldn't have to be an expert in archery gear to get honest service.
Final thoughts:
This is not fun for me, it is a negative topic.
Bowhunting and archery is supposed to be fun.
Buying a new bow is supposed to be fun.
Maybe this will help consumers be more aware, and maybe this will assist Bill and the NockPoint to improve their service in the future.
Post by: Special T on April 06, 2012, 10:30:16 AM
So hnter, If someone had said to you... "We don't have the bow you ordered, but i have the new riser and new limbs and we can set you up with it today. It will be the same as the bow you ordered from the factory." Would that have satisfied you?
Post by: BULLBLASTER on April 06, 2012, 10:44:48 AM
hntr, I hear what you are saying... maybe someone else can explane this for me. If set up properly puting new different limbs on a new riser is essentialy what they do at the factory right?there could potentially be a void of warranty in this case. Personally if I had ordered a factory assembled new bow that is what I would expect... not a shop assembled bow made with new parts.
So hnter, If someone had said to you... "We don't have the bow you ordered, but i have the new riser and new limbs and we can set you up with it today. It will be the same as the bow you ordered from the factory." Would that have satisfied you?
Post by: JLS on April 06, 2012, 11:22:03 AM
I went to the Nock Point to buy a new Hoyt bow.
Tried a few bows out and decided on the Carbon Matrix.
I ordered the bow in the weight of 55-65lbs.
I was called one week later and told my 65lb Hoyt bow had arrived at the shop.
I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.
Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered. When I questioned him, he got very nervous, and called Bill over. From that point, they both got nervous and pretended it was a mixup.
I cancelled my order, since I can't trust that shop.
I have debated on whether to tell this on this forum, but I think it is worth warning people who blindly go into a pro shop hoping the people will be honest and not try to take advantage of you.
I went to the Nock Point to help a local business, and get professional help from honest people. My experience was very disappointing.There is part of the story being left out, There were two carbon matrix bows ordered a 70# and a 65 # the shop accidentally called the wrong guy we made a mistake. There was no covering stuff up or secrets being told. Bill was more than willing to make it right we would have gladly re-limbed the bow with brand new limbs at the right poundage There would be no reason for the Nock point to not be completely honest with you about this. Sorry your solution to the mistake was to cancel the order.
This message is for Bill and the NockPoint:
Why re-limb a new bow when you said there was an order in for my 65lb bow? This makes no sense.
Plus, why would I want a new bow that you had to change the limbs on? Based on your tack record here of making mistakes, why would I want you to modify a new bow?
If this was an honest mistake (which I don't believe), then when I arrived at the shop, tell me immediately that you do not have my bow, and it is on order and tell me when it will arrive. If that had occurred then I would have been annoyed at driving up to your shop, but I would understand mistakes are made and come back later to buy my bow.
When the employee talked to you about changing the limbs, you knew you had the wrong bow. I was sitting a few feet away from you when you told the employee to set up the wrong bow for me.
I don't believe the 65lb bow was ever ordered. It takes 2-3 weeks to get a bow from Hoyt, and you called me in one week telling me my 65lb had arrived. You did have an order in from the previous week for Matrix bows, scheduled for delivery that week. Your plan was to sell me the 70lb bow all along.
Here is some advise for you Bill:
-Tell the truth and be honest with all your customers, even the customers without archery experience.
-When you tell your employees to do something dishonest, you put them in a very difficult position. Stop doing this!
-Do the right thing, even if you think you can get away with doing the wrong thing. Make this your new code of honor.
Advise to archery customers:
-Buyer beware.
-The consumer should expect honest service.
-Mistakes are made, and can be forgiven. Dishonesty cannot be tolerated.
-You shouldn't have to "Be stern" with a shop to get honest service.
-You shouldn't have to be an expert in archery gear to get honest service.
Final thoughts:
This is not fun for me, it is a negative topic.
Bowhunting and archery is supposed to be fun.
Buying a new bow is supposed to be fun.
Maybe this will help consumers be more aware, and maybe this will assist Bill and the NockPoint to improve their service in the future.
Gosh I LOVE the internet where we can air all of our dirty laundry for the whole world to see without any face to face contact, risk of conflict, need to use any kindness or tact or diplomacy.
:rolleyes:
Post by: elkslayer99 on April 06, 2012, 07:08:43 PM
Post by: TheHunt on April 06, 2012, 07:27:31 PM
Welcome to the internet world. It will not change so get used to it.I went to the Nock Point to buy a new Hoyt bow.
Tried a few bows out and decided on the Carbon Matrix.
I ordered the bow in the weight of 55-65lbs.
I was called one week later and told my 65lb Hoyt bow had arrived at the shop.
I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.
Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered. When I questioned him, he got very nervous, and called Bill over. From that point, they both got nervous and pretended it was a mixup.
I cancelled my order, since I can't trust that shop.
I have debated on whether to tell this on this forum, but I think it is worth warning people who blindly go into a pro shop hoping the people will be honest and not try to take advantage of you.
I went to the Nock Point to help a local business, and get professional help from honest people. My experience was very disappointing.There is part of the story being left out, There were two carbon matrix bows ordered a 70# and a 65 # the shop accidentally called the wrong guy we made a mistake. There was no covering stuff up or secrets being told. Bill was more than willing to make it right we would have gladly re-limbed the bow with brand new limbs at the right poundage There would be no reason for the Nock point to not be completely honest with you about this. Sorry your solution to the mistake was to cancel the order.
This message is for Bill and the NockPoint:
Why re-limb a new bow when you said there was an order in for my 65lb bow? This makes no sense.
Plus, why would I want a new bow that you had to change the limbs on? Based on your tack record here of making mistakes, why would I want you to modify a new bow?
If this was an honest mistake (which I don't believe), then when I arrived at the shop, tell me immediately that you do not have my bow, and it is on order and tell me when it will arrive. If that had occurred then I would have been annoyed at driving up to your shop, but I would understand mistakes are made and come back later to buy my bow.
When the employee talked to you about changing the limbs, you knew you had the wrong bow. I was sitting a few feet away from you when you told the employee to set up the wrong bow for me.
I don't believe the 65lb bow was ever ordered. It takes 2-3 weeks to get a bow from Hoyt, and you called me in one week telling me my 65lb had arrived. You did have an order in from the previous week for Matrix bows, scheduled for delivery that week. Your plan was to sell me the 70lb bow all along.
Here is some advise for you Bill:
-Tell the truth and be honest with all your customers, even the customers without archery experience.
-When you tell your employees to do something dishonest, you put them in a very difficult position. Stop doing this!
-Do the right thing, even if you think you can get away with doing the wrong thing. Make this your new code of honor.
Advise to archery customers:
-Buyer beware.
-The consumer should expect honest service.
-Mistakes are made, and can be forgiven. Dishonesty cannot be tolerated.
-You shouldn't have to "Be stern" with a shop to get honest service.
-You shouldn't have to be an expert in archery gear to get honest service.
Final thoughts:
This is not fun for me, it is a negative topic.
Bowhunting and archery is supposed to be fun.
Buying a new bow is supposed to be fun.
Maybe this will help consumers be more aware, and maybe this will assist Bill and the NockPoint to improve their service in the future.
Gosh I LOVE the internet where we can air all of our dirty laundry for the whole world to see without any face to face contact, risk of conflict, need to use any kindness or tact or diplomacy.
:rolleyes:
Post by: bearpaw on April 06, 2012, 07:38:16 PM
Post by: BOWHUNTER45 on April 06, 2012, 08:06:38 PM
Post by: stickbuck on April 06, 2012, 08:24:41 PM
Post by: bobcat on April 07, 2012, 09:03:32 AM
Lots of people who have nothing but good things to say about them. :tup:
I'd go there if it was closer to where I live.
Post by: MDGrand on April 09, 2012, 09:11:07 AM
After reading this post by hntr and actually swinging by the shop to get my own bow tweaked a bit... I will say this...
They all know about it.
I highly doubt it will happen again. In fact, their already great help and service that I received before, got turned up a bit!
All that being said...Sorry that happened to you.
I'm positive if you would have gone back in and asked to have a friendly face to face about what you experienced, they would have made you feel a lot better and bent over backwards to help you out. Sometimes they are just super busy and there are a ton of people around... Im sure there had to be a miscommunication or non intentional slight on top of the human mistake of calling the wrong guy that resulted in your experience. That is just my best guess.
Like others I don't have a dog in this fight... but if you live relatively close to the nock point, I hope you can give them another shot. Because as finicky as bows are and how rare it is to have a shop so close with such great expertise.. in my opinion makes them invaluable.
Good luck!
Post by: Chase 1 on April 11, 2012, 12:44:10 AM
Maybe 15 years ago I was having an issue with one of the limbs on my bow. I didn't buy it from Nock Point, but because I had been there several times to shoot, I brought my problem to Bill. He took it in for service and said he would call and let me know what the issue was. A couple days later I got the call and it was not good news. Because it was an older bow the part necessary to fix it was no longer available for order and after a rummage through his bone yard he couldn't come up with the solution. End of story right? Not so fast... Bill got on the phone and talked with the manufactures tech who thought he might be able to find the part in his bone yard. Bill packed up my bow and sent it to him. Two weeks later I got a letter from the manufacture, it stated that they regret to inform me that they were unable to repair my bow to the companies satisfaction and repair was not possible. Bummer right?.. Nope. They sent me a catalog of new bows in a comparable range, told me to pick one, return the invoice, and offered to give me a substantial credit for by old bow. Week later I got a new bow for what I figured the repair on my old bow would have cost. Having limited means at the time this was an incredible outcome to what felt like a disaster. I unwrapped my new bow and took it right down to Nock Point to thank Bill and set up my new bow.
Bill could have looked at my bow, gave it back with the bad news, and left it at that... but he didn't. He went way out of his way to help me out and his extra effort kept a new archer flingin arrows! Since then I have sent a bunch of guys there to get set up and shoot. They have thanked me up and down for turning them on to the place.
Just wanted folks to hear the other side of experience meter.
I'm bummed for you that this deal didn't go well but trust me when I say that you are a rare exception. I see from your last post that fence mending isn't your route so I guess this post is for anyone that is considering a visit to Nock Point that may reconsider because of your experience. I would suggest seeing for yourself by paying them a visit. :twocents: