Bad experience at NockPoint Archery

[hntr]

I went to the Nock Point to buy a new Hoyt bow.
Tried a few bows out and decided on the Carbon Matrix.
I ordered the bow in the weight of 55-65lbs. 
I was called one week later and told my 65lb Hoyt bow had arrived at the shop.

I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.

Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered.  When I questioned him, he got very nervous, and called  Bill over.   From that point, they both got nervous and pretended it was a mixup.

I cancelled my order, since I can't trust that shop.

I have debated on whether to tell this on this forum, but I think it is worth warning people who blindly go into  a pro shop hoping the people will be honest and not try to take advantage of you.   

I went to the Nock Point to help a local business, and get professional help from honest people.   My experience was very disappointing.

[NWBREW]

Interesting.

[Swannytheswan]

I can't speak to your experience but bill has always treated me great and been a wealth of archery knowledge for me.

[BOWHUNTER45]

they have been around awhile . Never heard anything bad about them ...

[dreamingbig]

I didn't know Hoyt offered it in that range.  I thought it was 50 to 60 lbs or 60 to 70 lbs.  They have always been helpful and honest to me.

[grundy53]

I didn't know Hoyt offered it in that range.  I thought it was 50 to 60 lbs or 60 to 70 lbs.  They have always been helpful and honest to me.

[scoyoc5]

Hmmmm.. something sounds alittle off here. Curious why you canceled your order?

[RadSav]

Bill has always been a stand up guy.  You should be able to have a face to face with him and get the honest scoop.  Always thought of him as one of the more honest people in the retailing business.  Some of his employees...not so much.

I'd probably be willing to bet all the whispering was him not wanting to blast an employee in front of the customer since that order should never have been taken.  Hoyt does not offer 55-65# compound bows.  They are either 50-60 or 60-70.  I have not seen them do a special order on odd poundage in more than 15 years.  You can get even poundage like 80# sometimes.  And you can call and ask if they have any rejected limbs that fell into the 65# range, but it's not something you simply order.

There are a few shops out there that will order you a 50-60 pound bow and re-cable it to be 65#.  But very few do that anymore as it would void the manufactures warranty.

Dishonest shops with customer no-service don't last long in the archery industry.  Bill hasn't been around longer than the rest by accident.  I would go back and pull Bill aside and flat out ask him what the deal was.  He might surprise you on how willing he is to make things right.

[wt]

I have had great experiences with Bill at the knock point, bought a left handed Martin bow from them, and there were a few snags getting it to shoot just right, but Bill was adamant about doing what ever it took to get it correct. In the end he put a couple of upgrades on it in place of the factory parts (at his expense time and materials). I'm in business for my self and know that  pretty much takes the profit out of a transaction, still he did it to make the bow shoot correctly as promised. I like the Nock Point!

[hntr]

CARBON MATRIX RKT   CARBON MATRIX LONG DRAW
LIMB   XTS Pro ARC   XTS 1000
AXLE-TO-AXLE   35"   35 ½"
BRACE HEIGHT   6 ¾"   7 ½"
DRAW WEIGHT    30-40#, 40-50#,
50-60#, 55-65#,
60-70#, 70-80#    40-50#, 50-60#,
55-65#, 60-70#,
70-80#
MASS WEIGHT   3.8 LBS.   4 LBS.
ECCENTRIC OPTIONS
& DRAW LENGTHS   RKT CAM
25.5-27"
27-29"
29-31"
325 FPS
RKT CAM
31-32"
337 @ 32" FPS

Hoyt makes the 55-65lb bows.   I pasted the specs from the Hoyt site above.

[RadSav]

CARBON MATRIX RKT   CARBON MATRIX LONG DRAW
LIMB   XTS Pro ARC   XTS 1000
AXLE-TO-AXLE   35"   35 ½"
BRACE HEIGHT   6 ¾"   7 ½"
DRAW WEIGHT    30-40#, 40-50#,
50-60#, 55-65#,
60-70#, 70-80#    40-50#, 50-60#,
55-65#, 60-70#,
70-80#
MASS WEIGHT   3.8 LBS.   4 LBS.
ECCENTRIC OPTIONS
& DRAW LENGTHS   RKT CAM
25.5-27"
27-29"
29-31"
325 FPS
RKT CAM
31-32"
337 @ 32" FPS

Hoyt makes the 55-65lb bows.   I pasted the specs from the Hoyt site above.

I humbly stand corrected! 

Probably a good move on their part.  That way they don't have to reject or special build when 60# limbs run heavy or 70# limbs run weak.

Sorry I did not check the most recent information before posting.  

However, my mistake or not, I stand behind the statements concerning Bill.  Just be stern and upfront with him.  I'm certain you will feel better about him after that.  If for some reason you don't - PM me and I'll make it right.

[dreamingbig]

I didn't know they had added 55 to 65 to the lineup either.  Interesting... I am pretty sure Bill would have made it right for you.

[boneaddict]

Thank you for your experience.    What would irritate me is the whispering as well and the "behind the back" type feeling.  I would do as Radsav suuggested for just that same reason.  Say hey, this is what happened and I want to know why.   Then you aren't doing the same thing.    He should have been upfront with you, and it sounds as if he has that reputation of jsut that.  Of course as a customer you are not obligated to waste anymore of your time or resources to get there.   

[Johnb317]

    
I bought last years carbon matrix from Bill. He did everything to make sure I was happy with my bow selection and how it was setup.   Funny, I was looking to order the 55-65 and he talked me out of it.   I had read that for best performance you want to shoot with the limbs at the top of their range. I was told this is not as critical with the parallel limb bows.  ( I shoot 68 lbs now).   
They need a little more organization, but I trust Bill.

Btw. Love my bow

[Fullabull]

Go talk to him, have always had great service from Bill. He is always willing to work with you and do what's right! I purchased some new arrows from him this year (different from what you used in the past) and he told me if I have any issues with tuning, to bring it in and they will get it right.