Bad experience at NockPoint Archery

[predatorpro]

just wondering...why you would order a bow....when it arrived there they put different limbs on it instead of the ones that i assume came with the bow when they ordered it....and then you just walked out instead of asking them to put the other limbs on it? just curious dont take it the wrong way...just seems like a section of the story is missing of trying to figure out what the problem was?

[MDGrand]

Amazingly Shocked by this post.

I recently bought a Hoyt Vector Turbo and had nothing but an awesome experience. The MAIN reason I bought from there is due to all the work they did in reparing a broken limb on my Martin Firecat a few months prior where they did the repair work for free and even came in during off business hours to let me sight it in as I was leaving for a hunting trip the next day. Bought dozens of arrows from them too and others I know have nothing but great things to say about them.

That being said...of course, there is always exceptions to the rule. BUT, I would do as others suggested and go in and talk to Bill face to face. If you don't feel comfortable doing that, give him a call.

I would be shocked if he does not make it right!

BTW... I know that they keep up on the feedback from this web site. I have heard Mike (another stand up guy who helps Bill run the show there) talk about Hunt-WA before. You should expect this to get back to them.

[bowmech]

There is part of the story being left out, There were two carbon matrix bows ordered a 70# and a 65 # the shop accidentally called the wrong guy we made a mistake. There was no covering stuff up or secrets being told. Bill was more than willing to make it right we would have gladly re-limbed the bow with brand new limbs at the right poundage  There would be no reason for the Nock point to not be completely honest with you about this.  Sorry your solution to the mistake was to cancel the order.

[bobcat]

There is part of the story being left out, There were two carbon matrix bows ordered a 70# and a 65 # the shop accidentally called the wrong guy we made a mistake. There was no covering stuff up or secrets being told. Bill was more than willing to make it right we would have gladly re-limbed the bow with brand new limbs at the right poundage  There would be no reason for the Nock point to not be completely honest with you about this.  Sorry your solution to the mistake was to cancel the order.

bowmech,

Thanks for coming on and explaining the other side of the story. It makes a lot more sense now.

[boneaddict]

Thank you Bowmech.


I have to admit, I am impressed with the reputation this business has.  Many of businesses have been torched on the unforgiving internet.   Its impressive that there were very few negative thoughts generated amongst the 10,000+ members here.   

[carpsniperg2]

Yep the shop made a mistake, as long as they would make it right that is pretty good in my mind. Still a bit of a inconvenience to have to maybe make a extra trip to get a bow or wait a little bit.

[Special T]

Every business makes honest mistakes. All that can be done is to make it right. If you find a business that is willing to make it right you should do business with them. When was the last time you made a honest mistake? I made one last week. 

[adam]

When was the last time you made a honest mistake? I made one last week. 

about five min. ago.   

[jackelope]

I've been to the Nock Point 6 times or so in the last couple years I've been shooting bows. I bet bowmech has worked on my bow for me. I have had nothing but 100% awesome experience there, even one time when I didn't spend a dime, still got some tweaking done to my bow that most shops likely would have charged me for.... I am probably overly critical of customer service as it is what I do for a living, and in the retail world to boot. I am about to send my wife in there for some lessons. I'm sure she'll have a good experience too. Sorry to hear about an error that was made, but lets face it, it's part of being human.

[nanum]

I have been going to The Nock Point for 20 years and I have had nothing but good and honest service. I've checked around to other shops but keep going back to them for their honesty and service. They just made a honest mistake and I think you took it the wrong way. You can see from the responses that they run a good honest shop.

[backyard bucks]

sorry to hear about your experience with the nock point.. i have known Bill  for just over twenty years and have nothing but positives to say. though the 5 or 6 years i have only popped in once in awhile, him and his staff are always ready to help out on anything needing to be done.
don't let one misunderstanding ruin your chance to gain from their experience in setting up a bow and getting you pointed in the right direction when it comes to archery.

well there is a couple things that aren't so positive like him out shooting me for dollars or taking my high county hat and tossing it in the water only to have a hole shot in it from his shotgun...  other than that TOP NOTCH in my opinion!!!!

[Hunter Dug]

I dont know Bill nor have I been to the Nock Point but I do know one thing, you fork out that much coin for a bow there should not be any mix-up- oh dangs, or shucks sorries.     I myself would have cancelled the order as well.

[Chase 1]

I have sent a bunch of guys there to get setup over the years and I have heard rave review after rave review. Sorry your deal didn't work, but from my experience you are a rare exception. I would consider throwing a bucket of water on the bridge, running back across, and having a chat with Bill. He has an excellent reputation for a reason, he bends over backward to do it right. You might of jumped the gun on this one. Don't cut off your nose... well, you know.

[JCKILLSHOT]

I dont know Bill nor have I been to the Nock Point but I do know one thing, you fork out that much coin for a bow there should not be any mix-up- oh dangs, or shucks sorries.     I myself would have cancelled the order as well.

[Hunter Dug]

Its not the point of making it right its the point that he called him and told him it was ready to go.  Make the trip there to find out its not the stuff you were asking for, which is a lack of attention to detail.  If that was the case in the first place that is not the shop i want setting up my bow 1400 $ bow yes 1400 $ dollars..