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Author Topic: Leica Customer Service  (Read 2988 times)

Offline Rob

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Leica Customer Service
« on: August 08, 2011, 06:53:50 PM »
About 1.5 years back, I picked up a Leica Rangemaster 1200.  The optics were great, and I was getting good readings out to 500 or 600 yards.  It was work to get readings in the 800 yard range, but if I found a good target, I would get a reading after a few tries.  Occasionally I would get readings out to the full 1200 yard range.

I was happy with this.

I talked a couple buddies of mine into getting the same units.  I found that they were easily getting readings at 1000 plus yards.  So I decided to contact Leica to see what they thought.

I emailed them and they said to send it in with proof of purchase and they would evaluate it.  Well, I bought it from Cabelas and was not sure I knew when. I knew I did not have a receipt any longer.  I contacted Cabelas, and it took a couple days, but they sent me an invoice for the purchase (10/09).

I sent this and my letter off to Leica's US facility in NJ.  I mailed it out around 7/27/11.  I got a package slip on 8/6 from UPS stating they had a signature required package for me to pick up.  My wife redirected the package to her work address and when I got home today, I had the package in my hands.

I opened it up, and they had sent to me a brand new Rangemaster 1600!  I was expecting one of the following to happen (listed in order of likelyhood):
A.  Get a repair estimate
B.  Get a free repair of my unit
C.  Get a refurbished unit

I was in no way expecting to get a brand new unit, and most certainly not expecting it to be the newest model they have on the market!  All this doorstep to doorstep across the continent in a week and a half!

Wow!  Very pleased with Leica!
« Last Edit: August 09, 2011, 08:21:00 AM by Rob »
_______________________________________
Sit tall in the saddle, hold you head up high.
Keep your eyes fixed on where the trail meets the sky.
Live like you ain’t afraid to die.
Just sit back and enjoy your ride
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Offline couesbitten

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Re: Lieca Customer Service
« Reply #1 on: August 08, 2011, 07:10:41 PM »
 :tup:  Hope I never have to send my Geovids in, but stories like yours make me feel better about the prospects.
With the catching ends the pleasure of the chase. - Abraham Lincoln

Offline addicted

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Re: Lieca Customer Service
« Reply #2 on: August 08, 2011, 09:35:12 PM »
sweet

now you gotta talk your buddies into getting the 1600 so they can sell off their 1200's for cheap. I'll give em 50$.
"Right now, I am thinking that If my grandmother was here, she would be lecturing me about how there are poor people in Africa, that would just love to have a Ruger, I would just say "Great, granny, lets just ship all the Rugers to Africa!"


Loving life in the Great Northwest one day at a time.

It sounds like it's time to get a new gun.

Offline MtnMuley

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Re: Lieca Customer Service
« Reply #3 on: August 08, 2011, 10:12:00 PM »
The 1600 is 3 times the rangefinder as the 1200. You will be impressed.

Offline Rob

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Re: Leica Customer Service
« Reply #4 on: August 09, 2011, 08:22:01 AM »
I can only get 500 yards distance from the house, looking forward to trying it at longer ranges.

I'll let my buddies know they have a 50 dollar offer and get back to ya.
_______________________________________
Sit tall in the saddle, hold you head up high.
Keep your eyes fixed on where the trail meets the sky.
Live like you ain’t afraid to die.
Just sit back and enjoy your ride
  - Chris Ledoux

Offline BULLBLASTER

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Re: Leica Customer Service
« Reply #5 on: August 09, 2011, 05:46:20 PM »
good to hear!
 
nice when you buy the best and get the best service too! i have a rangemaster 800 and can ewasily get 900+ to pine or fir trees.

 


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