Having Troubles reaching Michelle Nelson

[D-Rock425]

Sounds like they got in touch now  .  Goodbye useless thread.

[Michelle_Nelson]

I have repetedly made posts on this site of what my set backs are and how they started back in 2010, so has Charlie.  So I find it hard to believe there are so may people that still don't know.  Maybe it's that they don't understand since they are not taxidermists themselves. 

If some of you think that I've been having the time of my life these last few years, think again.  Same with Charlie.  I know the stress and pressure that he has been under because I am going through pretty much the exact same thing.  It is absolutly no fun being behind and I absolutly hate it!  I've lost a lot of sleep and I know I have lost customers. 

I have had to make a lot of changes in my shop in the last year.  So I can get more time to work on mounts.  In 2012 I raised my prices a little, quoted 18months as a turn around on mounts, and I also quit doing my own skulls.  I am now sending them out to a skull cleaner.  I was spending 4-6 hours a week on skulls, now I have that time to work on mounts.  It took me a year to find someone I was willing to give a shot at doing them. 

In 2011 I only took in around 50% of what I normally would.  In 2012 about 70%.  Not because I didn't have people wanting to bring me there animals but because I turned them away.  The raised prices and 18 month turn around did not reduce the amount of work I could have brought it.  It increased it.    

So I am not just sitting around and taking in a bunch of work that I don't plan on completing in as timely a manor as I can.  The one thing that I absolutly refuse to do is rush through mounts and compromise the quility of the work that leaves my shop.  I would much rather have people upset at me over turn arounds than quality. 

[Kola16]

Sounds like they got in touch now  .  Goodbye useless thread.

Actually seems like this thread was useful, and is still.....

[turkeyfeather]

Sounds like the main problem here is a serious lack of communication. Hopefully it's just that and not a load of excuses. Hopefully the problem is solved now. 

[sirmissalot]

Ok, lets try this again.

Pm sent Michelle

[Got Deer?]

Michelle - I only posted this out here because I can't get a hold of you and I have tried all ways.
Phone - I understand why you don't answer while you're working that really makes sense.  I've left msgs in the past and didn't receive calls back.  So I stopped sending them.
Email - You've told me several times over the past 2 1/2 years not just in the past 2 months that you've had email problems.  As a business owner if there were that many issues maybe it's time for a new email address through a different provider.  Just a suggestion if you use that for communication between you and your customers and it doesn't work correctly and too many emails get lost to and from your email box this isn't a good form of communication.  Potentially even losing future customers trying to reach out to you.
PM through Hunting Washington - I've sent you 3 PM's since November.  You sent me one back in very early December stating you sent pictures to me and asked if I had gotten them.  I wrote you back the very next day stating I didn't get them.  I followed up multiple times asking to please resend and nothing back to me.

As for the email asking me if they've gone to my junk mail that is absolutely a no as stated in my PM I sent to you. 

With all the lack of communication out there like stated in other posts the only time you've called me was when a seperate thread was posted and it was questioning if I knew other members on here.  The other thread was started and another member on here vented their frustrations with the lack of communications getting back to them.

This message was only sent publicly to get your attention to reach out to me.  Which has not happened.  No phone call or anything.  Just a response back stating you won't be home tomorrow as it is your day off.  I think a simple call to me would have been nice letting me know what works best for you and we can coordinate when it will work out for the both of us.  Enjoying time off with your family is important I understand.

Lastly I've received many PM's from other members some positive and some negative and I've handled that off this thread because everyone has a different experience and It's their own.  I'm not on here to bash you or put down your business.  You do awesome work as all can see on your website or if they've had the pleasure checking out your shop.  I just can't get a hold of you.  Hopefully we can get together soon and we can move forward.

[BigD]

Michelle, since we have the dialog open, can you give me an idea when you will give me this call? Your message is on the bottom and is from Janurary 5th, and it's following mine from the 4th. You may remember but I told you that I had left message on your phone.

Also I would like to draw your attention to the terms of service section of your agreement/contract paper work, section #8, it claims you will contact me in a timely manner if the estimated time will take longer that 90 days past quoted date. Note, it was nearrly 6 months past that date before I made contact with you, not you making it with me.

Now let's stop  here for a second, Im not at all trying to be rude, infact I respect the work you do and know it can be hard to schedule that type of work, and I have no problem waiting. But look at it from the other side, I think you will find it will go a long, long way with people if you can pick up the phone and make a 3 minute call and say " it may be another 3,4,8 months" or whatever it might be, or if you say "I'm gona call you" then... well you should do it.

That's my peace, no hard feelings, I sure I will have a top notch mount when I get it back.
 


Quote from: BigD on January 04, 2013, 07:08:42 PM
Sounds good. hope you have a good Christmas/new years holiday.
We had talked about having the velvet redone, is that still an option?

I will give you a call this coming week some time and we will talk about it.

[Knocker of rocks]

Hotmail is like 1980

[MrsTurkeyFeather]

Hello out there to Michelle Nelson.  I've been trying to get a hold of you.  You've told myself and others to not call you which I haven't as you said you don't have time to answer the phone.  I also stopped sending you emails as you said you never get them and that it must have gotten lost with junk mail.  You told me the best way to reach you was through this website by shooting you a PM.  Well I tried that too and still no response back.

I have tried sending pictures to your E-mail 2x.  The pictures are on my phone.  I have tried texting them from my phone directly to your E-mail.  I have never had a problem texting pictures from my phone to my E-mail so I am not sure why you did not get them.  Are they going into your Junk box? or could a fire wall be blocking the them?   

All understandable to a point, however you didnt address his mention of PMing you through HuntWa....which from the sounds of it was his primary way to get ahold of you....which would make sense  with your being a Mod and on here quite a bit.

Yes I did.

Sorry, but you did?? Please cut and paste where in your post you addressed contact via PM because I read and re-read your post 2x before I responded...

[Got Deer?]

Michelle - Here are all my PM's sent to you back and forth through PM's  You can see date and times with responses.  Let me know if anything was missed in the back and forth communications.

Quote from: Got Deer? on November 28, 2012, 05:26:27 PM
Hey michelle its matt mcgillis
I was trying to see if you could send me a picture of my bear being worked on. It would be a good thing to see it in the works. Thanks. Matt

Let me check and see if your E-mail went to my junk folder.  Hotmail must be doing some upgrades or something because I've been getting more e-mails going to my junk box.

I'll get some pic's here pretty soon.


Re: bear pictures
« Sent to: Got Deer? on: December 11, 2012, 11:58:18 AM »
« You have forwarded or responded to this message. » ReplyQuoteDelete
Quote from: Got Deer? on December 10, 2012, 11:03:51 AM
Any luck with those pictures?  I'm not looking for a finished mount, just a progression picture.

Yeah I know.    Waiting for hubby to get back in town with the camera.  He just got back the other day.

Re: bear pictures
« Sent to: Got Deer? on: January 03, 2013, 07:09:31 PM »
« You have forwarded or responded to this message. » ReplyQuoteDelete
Did you get the pic's I texted to your E-mail?

Re: bear pictures
« Sent to: Michelle_Nelson on: January 04, 2013, 04:23:17 PM » ReplyQuoteDelete
I did not get any emails.  I've looked in all inbox and junk mail boxes.  Please resend.

Re: bear pictures
« Sent to: Michelle_Nelson on: January 31, 2013, 02:21:50 PM » ReplyQuoteDelete
Michelle. I replied back to you the very next day that you sent this pm. I replied that I did not recieve your pictur es t hat you sent. Please resend any pictures you can. Thanks matt

[RightPlace-RightTime]

Good luck on this

[Knocker of rocks]

Al Gore invented the internet, but LBJ invented Hotmail.

Get a new e-mail addy right now, this second.

[pendoreilleadventures]

.

[wrangler]

The wait is what it is, taxidermy can be a slow process. The lack of communication however is completely uncalled for and very unprofessional. I also own a small business and I can tell you right now, she's full of it. If I had a problem with my communication methods that directly affected my clients I would have that fixed so fast it's not even funny. I see someone getting very defensive, which I would say is a sign of guilt. Also, being busy on sunday is understandable, but the fact you went to this effort to get a hold of her, and her response was a long winded excuse about whatever, basically she blew you off. wow, that's pretty *censored* for someone that is being cast in a bad light at the moment. Anyone with some class would have that door open at 6am tomorrow if need be. Show's a lot right there. If you own a business, and you are holding deposits you have a responsibility to answer the phone, return calls, and make yourself available, period.  Im sorry but there is nothing worse than a business that makes excuses about why there PAYING CLIENTS can't get in touch with them, over and over and over again.  Just can't have it, and Michelles responses thus far are just adding to the very bad pub. Take some ownership for petes sake.

[turkeyfeather]

  I'm glad somebody said it. As someone who has had a small business this is the exact same thing I was thinking earlier but didn't want to be the one to post it due to the fact my relationship with the mods isn't all peaches and cream. I'm sure Michelle does a great job as that's what I have heard but doing a great job isn't going to keep you in business if you alienate your customers.