Free: Contests & Raffles.
Quote from: snarkybull on April 10, 2013, 10:38:12 PMi see your points radsav. and i agree. but....when i walked in and said i wanted a string change, i got a sigh and the *censored* i don't wanna aura. i used my old peep and got a little bit of help to see if it was in the right place, never shot an arrow. the customer service you described would have been worth $25. and probably more. even to a tightwad.So you paid $25.00 for the string put on and then another $5 to install the peep? Or $25.00 total? Just trying to clarify so I understand completely.Unfortunately I meet quite a few business owners and their employees that drive away more business with poor attitudes than they attract. I like to give second chances to businesses that look to have what I want and need, but there are times when the attitude is so bad I just can not go back regardless of what they have to offer in the way of goods. Not even a bargain is worth that. It's sad that it happens so often. Especially in the archery industry where there are so few choices.I remember going into a nice archery shop not long ago to make a delivery. Only one employee there so I had to wait to get paperwork signed since I had followed a potential paying customer into the store. The customer was one of those rare ones with cash in hand and the decision of what he wanted already made up. In otherwords a dream customer for a business owner - right? The customer, who had obviously been in the store before, walked right to the ten Bear bows on the wall and said, "I want to get this Bear Legion and a dozen arrows." From a distance I'm thinking Man! This customer is a dream come true But the employee walked away from him while saying, "You don't want one of those. They're a piece of sh#t! You want one of these (as he pulled a $1,200 Hoyt from the rack). The customer politely said, "No this is the one I can afford. I've shot it and I like it." The employee once again voiced his opinion of the bow the customer wanted until this "dream customer" turned away and walked out the door.As I was getting my paperwork signed I couldn't help but ask why he hadn't just given the customer the bow he wanted. The response was shocking, "Oh that guy! I've seen him in here a few times. He's always looking for the cheap stuff. He'll be back when he's ready to buy a real bow." I grabbed my paperwork and walk away shaking my head thinking to myself, "I should raise my prices to this guy and charge him for delivery."On my way home I stopped by to see if my good friend Battleready at Sportsman's Warehouse wanted to get some lunch. Now I'm not more than 15 minutes behind this customer that left the proshop. When I enter the store I see Battleready and this guy from earlier at the customer service desk shaking hands. Battleready says, "I'll have that ready for you in about an hour." (so much for lunch ) In about 15 minutes the dream customer bought a R2H bow, dozen arrows, nice release, string wax, a RAD peep , a dozen field points, a package of Muzzy broadheads and what I think was a Black Hole target. I'm just guessing, but I'd say he probably dropped seven bills in 15 minutes. That's about $45.00 per minute of Battleready's time. And best of all he walked out with a big smile on his face. Everything the pro shop could have had if he'd only listened to the customer and not been an a-hole.Duke Savora said it best on my first day working for him, "You can never guarantee you're going to be the smartest guy in the room. But, it is within your ability to always be the most helpful and courteous."
i see your points radsav. and i agree. but....when i walked in and said i wanted a string change, i got a sigh and the *censored* i don't wanna aura. i used my old peep and got a little bit of help to see if it was in the right place, never shot an arrow. the customer service you described would have been worth $25. and probably more. even to a tightwad.
heck yeah.i really have no issues paying fees at my shop.truth be told they rarely charge me for stuff i feel i should be paying for.they have spent countless hours helping me.i actually go out of my way to order anything i can from them.i would be lost without my shop up the road, so i do everything in my power to ensure they stay open.
They did a great job, ran some arrows through it and I was out the door with confidence that if there was something wrong I could walk back in and they'd make it right.
I know the big box stores don't usually have a good reputation, but that's not universal. At the Federal Way Sportsman's Warehouse we sell Winner's Choice strings. They are special order, so it will take a week or 10 days sometimes to get them in, but there is no installation charge, and darn it! I do good work!
Quote from: Old Dog on April 11, 2013, 11:39:59 PMI know the big box stores don't usually have a good reputation, but that's not universal. At the Federal Way Sportsman's Warehouse we sell Winner's Choice strings. They are special order, so it will take a week or 10 days sometimes to get them in, but there is no installation charge, and darn it! I do good work! That string is so gosh darn expensive though! I was quoted well over $200 bucks. a fella cant do that on no job.
