Nikon Customer Service

[huntnphool]

 Thought I would share my latest experience with having to deal with a sport optics manufacturer customer service.

 In the middle of Sept. I gathered up all my gear and started going though it, getting ready for my hunts. I took out my range finder and checked to make sure the battery was ok, having packed it away last December. Pushed the button and it activated but would not display a number. Went outside and tried several more times but nothing.

 The next day I called Nikon and got a hold of a tech, who ran me through the reset process and tried again, still nothing. He apologized and said I would have to send it to him, which sucked because I was hunting in a little more than a week.

 I sent it in and borrowed my brothers for the trip.

 On Monday I was out front working on my car and UPS pulled up and came running up the driveway with a box, signed and off he went. Nikon Customer Service on the outside so I open it right away. I had sent them my 3 year old 800 in realtree and to my surprise was a brand new 1200 in Realtree.

 That's some pretty good customer service right there!!!

[JJB11B]

I better get on sending in my 8x42 monarchs!!

[Blacktail Sniper]

Took them about 6 weeks (mid Sept to last of October), to decide to send you a new one? 

Glad they made it right, but that sounds kinda slow, or did you not send them in right away?  Or is that normal for Nikon?

[Boss .300 winmag]

I better get on sending in my 8x42 monarchs!!

Me too, eye piece broke.

[Bean Counter]

I sent them a pair of Monarch's with the eyecup broke off. I had used them hard for several years. I really only wanted the eyecup replaced. But I received a pair of newer edition Monarch's instead. I still wouldn't expect them to replace though--free repairs only is still a nice service. Try getting that from a camera manufacturer.

[Timberstalker]

Took them about 6 weeks (mid Sept to last of October), to decide to send you a new one? 

Glad they made it right, but that sounds kinda slow, or did you not send them in right away?  Or is that normal for Nikon?

It's the busiest time of the year. I think 6 weeks is acceptable. And no offense to Phool but he could have sent them in earlier, like August.
I think Nikon did just fine.

[LndShrk]

 

Took them about 6 weeks (mid Sept to last of October), to decide to send you a new one? 

Glad they made it right, but that sounds kinda slow, or did you not send them in right away?  Or is that normal for Nikon?

It's the busiest time of the year. I think 6 weeks is acceptable. And no offense to Phool but he could have sent them in earlier, like August.
I think Nikon did just fine.

 

Nicely done Nikon. 

[huntnphool]

Took them about 6 weeks (mid Sept to last of October), to decide to send you a new one? 

Glad they made it right, but that sounds kinda slow, or did you not send them in right away?  Or is that normal for Nikon?

It's the busiest time of the year. I think 6 weeks is acceptable. And no offense to Phool but he could have sent them in earlier, like August.
I think Nikon did just fine.

I sent them in right away, right in the busiest time of year, so I'm pretty happy with the turn around time.

[2labs]

I better get on sending in my 8x42 monarchs!!

Me too, eye piece broke.

Makes three of us. Broken eye piece

[bman940]

Great to hear Nikon CS took good care of you. Just to give you an idea of how they went above and beyond to make you happy, the warranty on Rangefinder's is 1 year.

Guy's returning bino's for broken eye cups, let me know if you have an problemsor need assistance with the return.

Bart

[Blacktail Sniper]

Good to know, I kinda thought the time was probably working against you/them some.  Never dealt with them, but do like a couple of their scopes, so nice to know they stand behind their stuff.  Thanks!

[Boss .300 winmag]

Great to hear Nikon CS took good care of you. Just to give you an idea of how they went above and beyond to make you happy, the warranty on Rangefinder's is 1 year.

Guy's returning bino's for broken eye cups, let me know if you have an problemsor need assistance with the return.

Bart

i have looked for repair info on them to no avail. help please.

[Wacenturion]

   Good products and service as well.

[Blacktail Sniper]

Question for those who have sent things in for service, do you just box it up with a note explaining the problem and ship it off or do you have to send in a copy of a receipt or something to show you are original purchaser?

[bman940]

As always, send your product in with delivery confirmation. I believe you need a RA # for returns so you will need to call.
Let me know if I can be of further assistance.

Nikon Service Center
6420 Wilshire Boulevard
Suite 100
Los Angeles, California 90048-5501

Service – Technical Relations (1-800-Nikon US / 1- 800- 645-6678)

[bman940]

You will not need a receipt to have repairs done.


Nikon No-Fault Repair/Replacement Policy
for Binoculars, Spotting Scopes, Fieldscopes
Nikon is dedicated to quality, performance and total customer satisfaction. If your Nikon Binocular, Spotting Scope or Fieldscope requires service or repair not covered by our 25-Year Limited Warranty, Nikon will repair or replace it (even if it was your fault) for just $10, plus return shipping and handling.
Excludes EDG VR, StabilEyes, Laser Rangefinders and Spotting Scope/Fieldscope eyepieces.

[Blacktail Sniper]

Thanks!   

[scout/sniper]

Love Nikon service. 
I sent in the digital sight and camera controller for my biological microscope.
I was the second owner, didn't matter. Repaired at no cost and no problems since.

[Boss .300 winmag]

Thanks!   

 

[atc250r18]

I better get on sending in my 8x42 monarchs!!

Me too, eye piece broke.

Makes three of us. Broken eye piece

Mine to, that makes for.   I sent mine of in February, they only took 4 weeks.  They replaced the eye pieces and fixed "impact damage", I wish they would have sent me new ones, these are 6 years old and are still clearer than the Bushnell elites that I got for my b-day this year, too bad they don't shed water like the rain guard Bushnell's.

Sent from my DROID RAZR using Tapatalk 2

[huntnphool]

Great to hear Nikon CS took good care of you. Just to give you an idea of how they went above and beyond to make you happy, the warranty on Rangefinder's is 1 year.

Bart

No doubt Bart, I really didn't expect anything other than helping me get it repaired.

There have been a few occasions when I was sure I was going to need to send in a rifle scope, having had the rifle fall over onto the scope a few times in the field, only to be happily surprised that even with the hard impacts (my fault) they are still performing perfectly.

Great products and even better customer service.

[scout/sniper]

I bought a Nikon Coyote for my 300 Winmag this year.
I chose it because it was a Nikon and my experience with their Customer Service.
Well done Nikon!

[Boss .300 winmag]

I better get on sending in my 8x42 monarchs!!

Me too, eye piece broke.

They replaced both eye pieces, only though one was broken. 

[bman940]

Great to hear you got what you needed and more.
Hate to hear that turn around time for some is 4 weeks, always at the mercy of item's being in-stock.
As always, if I can help drop me a note. I'm usually very good about getting back in touch with guy's very quickly.
bart

[Dick in the Dirt]

Yup, Nikon service is the best.Fixed my camera for free when it was past warranty.

[Bean Counter]

I think the optics in Vortex are junk, too