Black Hole Weaponry poor customer service.

[carpsniperg2]

Man I have heard so many good things about them I figured I would give them a shot. I was in a AR shop in Portland and they had a lot of there barrels sitting around. I got to talking to the guy and he said they had some pretty cool chambering's for the 308 platform. So I got online and looked and found a couple that interested me. I have tried to call them 6+ times in the last week and no one will pick up the phone. Really making me change my mind about giving them a shot.

[CAMPMEAT]

I emailed them about their location, Moses Lake, they answered my question in a day. 

[carpsniperg2]

Yeah I don't know. Everyone has raved about them but I am not having good luck. I don't know why they are so poor about picking up the phone. Maybe they are playing patty cake at the shot show or something.

[CAMPMEAT]

Yeah I don't know. Everyone has raved about them but I am not having good luck. I don't know why they are so poor about picking up the phone. Maybe they are playing patty cake at the shot show or something.

Could be. The are in Oregon now.

[actionshooter]

Man I have heard so many good things about them I figured I would give them a shot. I was in a AR shop in Portland and they had a lot of there barrels sitting around. I got to talking to the guy and he said they had some pretty cool chambering's for the 308 platform. So I got online and looked and found a couple that interested me. I have tried to call them 6+ times in the last week and no one will pick up the phone. Really making me change my mind about giving them a shot.

Did you leave a message? I know they are a small shop and I wouldn't call not picking up the phone bad customer service.

[Heredoggydoggy]

They are probably all at the Shot Show right now.  I have two of their barrels, and they are good!  (anything that makes a shaky old guy like me look good, is great!)  They have had a problem getting barrels out in a reasonable time, though.  Maybe a standard chambering would take less time, but both of mine were custom chamberings, and they took forever.  I think I ordered my last barrel when they were in the process of moving, because I ordered the barrel from Moses Lake, and the barrel was shipped from Oregon. (8 months later). 

[Biggerhammer]

I got my barrel smoking fast!

It's hard to get ahold of them sometimes, they are in Oregon now and far from small anymore.

You can make orders over the phone but all online orders are through their sister company.

http://www.tacticalammunition.com

You can look through all their barrels and configuration and also purchase at the above link.

Remember!!! Starting the 15th tomorrow. All online barrel sales are 20% off this includes all barrel options and fluting! Smoking deal.

[wadu1]

They are probably all at the Shot Show right now.  I have two of their barrels, and they are good!  (anything that makes a shaky old guy like me look good, is great!)  They have had a problem getting barrels out in a reasonable time, though.  Maybe a standard chambering would take less time, but both of mine were custom chamberings, and they took forever.  I think I ordered my last barrel when they were in the process of moving, because I ordered the barrel from Moses Lake, and the barrel was shipped from Oregon. (8 months later). 

Could be the Shot Show Starts on the 14th, my vacation was cancelled so I don't get to go this year, I do have my badge to get in.

[actionshooter]

It's hard to get ahold of them sometimes, they are in Oregon now and far from small anymore.

You can make orders over the phone but all online orders are through their sister company.

The last time I dealt with them they were small   sounds like they are doing well.  Looked at the SHOT show directory and they aren't listed but could be with someone else, I'll look for them starting tomorrow

[Jim the Plumber]

Might give High Mountain  in Wenatchee a call. They have several AR-10 type 308 barrels in stock, and have a direct line with BHW.
Also there barrel pricing is great And they will take care of any issues on the spot.
My guess is BHW staff is on the way to SHOT.

[carpsniperg2]

Man I have heard so many good things about them I figured I would give them a shot. I was in a AR shop in Portland and they had a lot of there barrels sitting around. I got to talking to the guy and he said they had some pretty cool chambering's for the 308 platform. So I got online and looked and found a couple that interested me. I have tried to call them 6+ times in the last week and no one will pick up the phone. Really making me change my mind about giving them a shot.

Did you leave a message? I know they are a small shop and I wouldn't call not picking up the phone bad customer service.

I do for sure call it bad business/poor customer service. If in a week they won't pick up the phone that is bad business in anyone's book. Could you imagine calling any business you wanted to get ahold of and not being able to get a hold of them for a week. There is no way to leave a message every time I have called the phone just rings and rings and rings. No way to leave even a message.

I was going to give them a shot with all the good I have been hearing. Yet nothing makes me shy away from doing business with anyone more then bad customer service. I am in no way questioning there products but when no one will pick up a phone then I have a problem.

[carpsniperg2]

I got my barrel smoking fast!

It's hard to get ahold of them sometimes, they are in Oregon now and far from small anymore.

You can make orders over the phone but all online orders are through their sister company.

http://www.tacticalammunition.com

You can look through all their barrels and configuration and also purchase at the above link.

Remember!!! Starting the 15th tomorrow. All online barrel sales are 20% off this includes all barrel options and fluting! Smoking deal.

Yeah after talking with the shop owner and then knowing about the sale coming up. I figured I would order a couple customs. Have to reconsider it a little now.

[KelseyH]

Carpsniper  --  Which number are you using?  They have moved  and most of the operations are coming out of St. Helens, Oregon.  If you have a specific question, I would be glad to try and get that answered for you.  Carl and Company are down at the Shot Show this week and are probably running shorthanded.  I have his direct line and can forward any questions you might have.  We have the ability to get you your answers. 

Kelsey
509 679 2230 (Cell)

[Biggerhammer]

I inquired as to the issue of people trying to contact BHW. Andy with BHW contacted me this morning, he let me know the phone number has not been updated on the BLack Hole Weaponry site(Since the move to Oregon) and assured me there would be staff on hand at the number bellow if you had any questions.

503-410-5583

[mountainman]

I can follow up for you if still interested buddy. Good to see you last week, and we need to talk some hog hunting sometime?