Black Hole Weaponry poor customer service.

[carpsniperg2]

I inquired as to the issue of people trying to contact BHW. Andy with BHW contacted me this morning, he let me know the phone number has not been updated on the BLack Hole Weaponry site(Since the move to Oregon) and assured me there would be staff on hand at the number bellow if you had any questions.

503-410-5583

I received a phone call a while ago from one of the employees. After talking with her that is indeed the case they still had not changed there contact information since the move to Oregon. The number listed no longer even has a voice mail or anything noting the move to Oregon. After hearing about my problems she contacted there website guy and he is not able to go in and access that page to even change the number. I expressed me being unhappy and she totally understood. I also got them thinking about all the other people like me that have called that listed number only to have no one answer. I am sure I am not the only one and it has cost them some money.

The guys are shot show from what she told me and they are very busy but the number listed above is the number to call. I told her I was not interested in ordering at this time.

She understood and offered her help if I changed my mind.

[carpsniperg2]

I just went to there web site and they now have listed the Oregon numbers on the contact page but still cant delete the Washington number. So at least they have got the right numbers up for people to call now.

[billythekidrock]

So can this thread be deleted?

[carpsniperg2]

Why would we delete it? It still bad customer service and needs to be left.

[billythekidrock]

I think it is unnecessary bashing.

[carpsniperg2]

Not even close. 100% what I have posted is true and not unnecessary. We don't delete posts when people post about bad customer service with cabelas or another company. Why would we delete this one? I am not bashing but telling the truth of my experience.

[Biggerhammer]

I don't consider it bashing, Carp had a concern and voiced his experience and opinion. Calls were made and e-mails were sent and BHW is responding by correcting phone numbers and contacted Carp. As I see a course is being taken by BHW to correct the situation. Positive forward momentum is all that can be done to correct it and that is happening.

[billythekidrock]

Not even close. 100% what I have posted is true and not unnecessary. We don't delete posts when people post about bad customer service with cabelas or another company. Why would we delete this one? I am not bashing but telling the truth of my experience.

I don't see how it was bad customer service on their part if you called a bad number.

And yes, we have deleted plenty of threads about customer service when they are unfounded or unnecessary.

[carpsniperg2]

I called the number they had listed that is not my fault. They had not made the changes.

This is not unfounded or unnecessary. I don't know why you have a problem with this thread. I am posting 100% facts. Not bashing anything. It is getting results and other members are coming forward with good and bad.

If it was unfounded I would not be telling the truth and posting made up stuff. Which is not the case. There are threads like this all the time. Cableas/sportsmans etc etc.

This is 100% necessary if not for me posting this people would still be calling the wrong number listed on there website. This thread will help people. Plus it got them to working on there problems. What is more necessary then that?

[billythekidrock]

All I am saying is they did not even get the chance to provide you poor customer service and your posting about it online.

[jackelope]

I think Carp's concern is legit.  If a company is going to change their phone number, they should change it and not leave an old phone # for the general public to see. If they're going to be at SHOT or where ever and not able to answer the phone, they should have a voice recording saying that they're unavailable because they are where ever they are and will be able to return phone calls on date X whenever they are able to. I'm not typically one to publicly comment about this sort of thing, but that doesn't mean he shouldn't. The problem got resolved...and that's exactly how topics like this should go down. Someone, somewhere made a mistake and now they know and fixed it. Not reason enough for me to not do business with them though either, especially if they make a good product.

[carlyoungs]

Thats bad customer service in my book. Keep the thread alive.

[jackelope]

All I am saying is they did not even get the chance to provide you poor customer service and your posting about it online.

It's bad right out of the gate. He didn't even get to the part about asking for customer service and he couldn't reach the company. Good customer service starts with being available to your customers. If you can't complete step 1...you need some help.

[carpsniperg2]

I think Carp's concern is legit.  If a company is going to change their phone number, they should change it and not leave an old phone # for the general public to see. If they're going to be at SHOT or where ever and not able to answer the phone, they should have a voice recording saying that they're unavailable because they are where ever they are and will be able to return phone calls on date X whenever they are able to. I'm not typically one to publicly comment about this sort of thing, but that doesn't mean he shouldn't. The problem got resolved...and that's exactly how topics like this should go down. Someone, somewhere made a mistake and now they know and fixed it. Not reason enough for me to not do business with them though either, especially if they make a good product.

All I am saying is they did not even get the chance to provide you poor customer service and your posting about it online.

It's bad right out of the gate. He didn't even get to the part about asking for customer service and he couldn't reach the company. Good customer service starts with being available to your customers. If you can't complete step 1...you need some help.

Thank you josh. Those are my feelings as well.

I am not saying I won't ever do business with them just that I am bother by this right now. From everything I have heard they make some killer barrels. I am just not in the mood right now to drop 1k on a order after dealing with this. Will I be next week? Maybe.

[mountainman]

I think Carp's concern is legit.  If a company is going to change their phone number, they should change it and not leave an old phone # for the general public to see. If they're going to be at SHOT or where ever and not able to answer the phone, they should have a voice recording saying that they're unavailable because they are where ever they are and will be able to return phone calls on date X whenever they are able to. I'm not typically one to publicly comment about this sort of thing, but that doesn't mean he shouldn't. The problem got resolved...and that's exactly how topics like this should go down. Someone, somewhere made a mistake and now they know and fixed it. Not reason enough for me to not do business with them though either, especially if they make a good product.

All I am saying is they did not even get the chance to provide you poor customer service and your posting about it online.

It's bad right out of the gate. He didn't even get to the part about asking for customer service and he couldn't reach the company. Good customer service starts with being available to your customers. If you can't complete step 1...you need some help.

Thank you josh. Those are my feelings as well.

I am not saying I won't ever do business with them just that I am bother by this right now. From everything I have heard they make some killer barrels. I am just not in the mood right now to drop 1k on a order after dealing with this. Will I be next week? Maybe.